Papalia Home Services
Air Conditioning & Heating
Hours of Operation
Business Address
1220 Liberty Square Road
Boxborough, MA 01719
Company Details
Services Offered
- Boilers
- Humidifiers
- Air Duct Cleaning
- Commercial HVAC Services
- Ductless Mini-Split Installation
- Furnace Repair, Installation, and Replacement
- HVAC System Repair, Installation, and Replacement
- Heat Pump Repair, Installation, and Replacement
- Indoor Air Quality Solutions
- Maintenance Programs
- Zoning Systems
Services Not Offered
Not specified
Minimum Job
Not specified
Warranty
- 2-year labor warranty on materials and workmanship
- Equipment registered with manufacturer for limited warranty terms
Employee Information
- Background Checked
- Marked Vehicles
- Ongoing Training
- Wear Shoe Covers
- Wear Uniforms
Insurance Coverage
General Liability Insurance
Workers' Compensation Insurance
Company History
Distinctions
Not specified
Customer Benefits
Availability
Weekends
About this company
For years, the plumbers and certified HVAC technicians at Papalia Home Services have dedicated themselves to providing the highest level of plumbing, heating, and air conditioning services available. We are committed to customer satisfaction, and no job is out of our scope, from drain cleaning to HVAC installation and repair.
Papalia Home Services provides a wide variety of residential and light commercial plumbing services, including repair, replacement, and installation of water heaters, boilers, toilets, faucets, sump pumps, bath tubs, and pipes.
License
2345
Ratings & Reviews
Compiled Score:
Papalia Home Services has received 4.9 out of 5 stars based on 1575 customer reviews. Learn about Our Research Process.
"Papalia installed overhead lights and ceiling fans throughout the house. They were very professional and courteous, on time and efficient."
Robert B.
Bedford, MA
No review comments provided
Marela S.
Framingham, MA
No review comments provided
Jim K.
Lincoln, MA
"Clara did a fantastic job of installing a new faucet in a bathroom sink. The old faucet was hard to get out because it had rusted and corroded over the years. Clara showed me the issue and said she’d be as careful as possible to not scratch the porcelain. She aced it. The old configuration under the sink had been installed in a bit of a Rube Goldberg manner (by another company). Clara simplified it. One or two other issues arose as a result of the age of the old faucet and Clara explained each and solved them expertly. Papalia charges top dollar for their work but I’m happy to pay it given the knowledge and skill Clara demonstrated. I only hope she is the service member who we get to solve future problems."
George R.
Acton, MA
No review comments provided
David R.
Maynard, MA
"They do excellent work and are very professional and easy to work with. But they are expensive."
MA Homeowner
No review comments provided
Linda O.
Waltham, MA
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Rob F.
Acton, MA
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MA Homeowner
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Ling Z.
Acton, MA
No review comments provided
MA Homeowner
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Kim M.
Acton, MA
"I would definitely recommend Papalia Plumbing & Heating to a friend - they are fantastic!"
Doug H.
Bedford, MA
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Beth D.
Hudson, MA
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David S.
Leominster, MA
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MA Homeowner
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MA Homeowner
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Peter K.
Hudson, MA
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MA Homeowner
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Paul D.
Concord, MA
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MA Homeowner
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MA Homeowner
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Jean F.
Acton, MA
"Not likely to recommend because of the overall negative bad experience."
Rose H.
Concord, MA
No review comments provided
Daniela P.
Acton, MA
"I needed two ceiling fans replaced and I was quoted close to $900. The gentlemen that came out to the house were professional and courteous but I refused the service due to the price quoted. That is an outrageous price for such a simple task."
Rachel R.
Northborough, MA
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MA Homeowner
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MA Homeowner
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Russell G.
Watertown, MA
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MA Homeowner
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Tom W.
Marlborough, MA
"They can handle all of my needs, electrical, plumbing, HVAC, etc."
Mike B.
Acton, MA
"Every one from Papalia that has come to do a project in our home has been prompt, professional, friendly and taken the time to explaine everything. They clean up after themselves and you would never know they were ever there. Great people, in the office and the field. They are the only company we will use now. Great experience."
Tammy F.
Shirley, MA
"Quality of Workmanship, Staff in office and in the field are great and personable"
Susan D.
Sudbury, MA
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Mary P.
Acton, MA
"Still in the planning stage, but okay so far."
Paul S.
Wellesley, MA
No review comments provided
Marjorie W.
Concord, MA
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Tim S.
Somerville, MA
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MA Homeowner
"Have been very happy w/Papalia Plumbing and heating. Have used them for many years. No complaints."
Lynne C.
Burlington, MA
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Betty P.
Carlisle, MA
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John B.
Framingham, MA
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MA Homeowner
"The technician who came, Nick, was awesome. He fixed my plumbing problem efficiently and helped me out with a problem I was having with a hose."
Margarte M.
Pepperell, MA
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Nancy D.
Somerville, MA
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Steve M.
Westborough, MA
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MA Homeowner
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Andrew G.
Boxborough, MA
"Professional, prompt, pleasant and knowledgeable"
Elizabeth K.
Wayland, MA
"Very pleased with the work done by Nick to get my toilets back in service. He was efficient, pleasant, knowledgeable, mannerly and a gentleman!"
Judy T.
Bedford, MA
No review comments provided
Jim S.
Acton, MA
"Please consider implementing a more robust system for informing your customers of when you might be able to respond for unscheduled service. Saying “you’re on the list and a tech will call 20 minutes before showing up” without indicating if that list is likely to be 1 day or 1 month makes it difficult to be able to rely on Papalia."
David R.
Somerville, MA
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MA Homeowner
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Ellen F.
Ayer, MA
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Andre G.
Chelmsford, MA
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MA Homeowner
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MA Homeowner
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Diane A.
Harwich, MA
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Giovanna D.
Carlisle, MA
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MA Homeowner
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MA Homeowner
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Anne B.
Concord, MA
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Robert G.
Acton, MA
"They are always friendly, professional, and knowledgeable repairing my plumbing problems! I’d encourage everyone to use them!"
Anne P.
Northbridge, MA
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Gail M.
Lunenburg, MA
"You could certainly find cheaper, but these people are prompt, considerate, and do good work, so you get what you pay for."
MA Homeowner
"Easy to schedule, repair technicians were prompt, knowledgeable, very polite, and clean. Did an excellent job on the repair."
MA Homeowner
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MA Homeowner
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MA Homeowner
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MA Homeowner
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Steve L.
Belmont, MA
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Achilles A.
Sudbury, MA
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Raoul G.
Stow, MA
"Yes, this a top-notch company, they care about their customers and do quality work."
Jeanne
Boxborough, MA
"Knew all is needed to know and did a very thorough job including installation and testing. Thanks!"
Bruce K.
Lexington, MA
"Papalia has been such a great support for me since I bought my house 3 years ago! Whether routine maintenance or issues that have come up along the way, Papalia has been there to help and I felt put my best interests first!"
Seana M.
Chelmsford, MA
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Andrew A.
Watertown, MA
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MA Homeowner
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James H.
Newton, MA
"one quote-took another company"
MA Homeowner
"Mike Antonellis showed up on time and replaced an old, corroded, leaky pipe with a sturdy PVC pipe under our sink (which was a very small space to say the least!). He made quick work of the job, left everything super clean and was friendly and proessional throughout. This is my second time now using Papalia and they are certainly on the top of our list now for this type of work for sure!"
Alex W.
Marlborough, MA
"The Papalia service technician, Mike St. Hilaire, arrived on time, diagnosed my toilet problem and recommemded solid reasonably priced solutions that he implemented in a timely and professional manner. That was over one year ago and the problem has not returned. I highly recommended Papalia!"
Andrea D.
Ayer, MA
"Yes, I have recommended them to friends and also recommended them on NextDoor app."
D.&.P.
Waltham, MA
"I had good experience and like their professional workmanship, on time and job done perfectly."
Abu B.
Acton, MA
"My experience with Papalia Plumbing & Heating Inc would definitely be recommended to a friend or family relative."
MA Homeowner
"Have worked with Papalia for over a decade quality work and reliable responses."
MA Homeowner
No review comments provided
Kim M.
Maynard, MA
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Abraham C.
Acton, MA
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Andrea D.
Boxborough, MA
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Liz R.
Carlisle, MA
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Chris T.
Concord, MA
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Ann D.
Newton, MA
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Barbara P.
Weston, MA
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Tess S.
Arlington, MA
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Deborah S.
Watertown, MA
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MA Homeowner
"I was very pleased with the work completed and the professionalism of your staff. My rating would have been 5 stars but I felt the cost was much too high."
MA Homeowner
"Knowledgeable and timely"
Alan N.
Wilmington, MA
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Matthew S.
Maynard, MA
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MA Homeowner
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Laura D.
Belmont, MA
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MA Homeowner
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Jane A.
Bedford, MA
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David G.
Maynard, MA
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MA Homeowner
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Sampson C.
Bedford, MA
"The staff is knowledgeable, kind, arrive on time, and reliable. The only reason why I don't give them 5 stars is because they are a bit pricey, but if you want the work done well, you'll be willing to pay."
MA Homeowner
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K.D.&.
Wellesley, MA
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Buttner M.
Sudbury, MA
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MA Homeowner
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Karina P.
Winchester, MA
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MA Homeowner
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James S.
Carlisle, MA
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MA Homeowner
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David W.
Maynard, MA
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Penny Z.
Carlisle, MA
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MA Homeowner
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Joseph L.
Acton, MA
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MA Homeowner
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Geoffrey F.
Sudbury, MA
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Michael F.
Leominster, MA
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Lynda S.
Wayland, MA
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Marianne L.
Somerville, MA
No review comments provided
MA Homeowner
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Scott M.
Clinton, MA
"I felt like everyone was very professional. They were very clean. They helped to answer all of our questions and concerns."
Karen H.
Maynard, MA
"The crew seemed to be in a hurry to get out of there. They refused to listen to any customer feedback on the spot. I was here when they did the work and they ignored my suggestions. I ended up having to do my own additional work."
Will L.
Belmont, MA
"Papalia Plumbing & Heating are very responsive and provide outstanding service."
MA Homeowner
"“They did it like I would have”. Had our electrical service and breaker panel replaced by these guys after a water issue had left us without power. PJ and Ryan were right on time, and the installation was FLAWLESS. I mean, everything is perfectly straight, perfectly aligned, and 100% worth every penny! (Which was right on par / just below what some others would have charged me. Granted the panel will never have to be replaced again, but if all of the Papalia guys are THIS good? Yeah, we’ll be calling again for other stuff! TOTALLY RECOMMEND!"
Jay K.
Westford, MA
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MA Homeowner
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Deniz E.
Winchester, MA
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MA Homeowner
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Clare K.
Hopkinton, MA
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Joel C.
Concord, MA
"This work was done a year ago. it seems odd to ask for a survey now."
Nanette S.
Lunenburg, MA
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Nancy K.
Clinton, MA
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MA Homeowner
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M.K.&.
Auburndale, MA
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MA Homeowner
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Jillian P.
Acton, MA
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S.J.&.
Burlington, MA
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Margaret H.
Maynard, MA
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William D.
Leominster, MA
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MA Homeowner
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Terry A.
Natick, MA
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MA Homeowner
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Pete S.
Hudson, MA
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Karen H.
Sudbury, MA
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MA Homeowner
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MA Homeowner
"They have always been helpful and they respond quickly."
John C.
Boxborough, MA
"I was given the wrong information on my quote and when I questioned it, no one wanted to assist me."
Renee T.
Acton, MA
"Personal, professional, efficient!"
MA Homeowner
No review comments provided
Richard V.
Weston, MA
"Papalia service providers are always professional and Efficient."
Deborah S.
Marlborough, MA
"Papalia employees are consistently prompt, knowledgeable and friendly. On the rare occasions where something isn't fixed on the first visit , there is never any question that followup visits are without charge."
W.L.&.
Acton, MA
No review comments provided
Georgia M.
Framingham, MA
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D.S.&.
Bedford, MA
No review comments provided
Kechia D.
Arlington, MA
No review comments provided
Jon H.
Concord, MA
No review comments provided
Powell W.
Concord, MA
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Steve M.
Lexington, MA
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Bill C.
Concord, MA
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MA Homeowner
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MA Homeowner
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MA Homeowner
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Jean K.
Watertown, MA
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MA Homeowner
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MA Homeowner
"It's been so long since they did any work here it's hard to remember, but I don't recall any issues. I would call them again; I'm sure of that at least."
Dorothy O.
Westford, MA
"No - don’t wish to."
MA Homeowner
"Professional and principled."
MA Homeowner
"I was charged over $600 for 1.5 hr of time only, no parts. Thats $400/hr. The Papalia service amounted to unclogging a bathroom sink and tub, which were a bit slow draining but not original problem for which service requested, i.e. pop up metal sink stopper not closing. I called Papalia regarding excessive charges and never heard back."
O A.
Boxborough, MA
"They were very professional and did good work."
Carolina G.
Bedford, MA
"Work was alright, but expensive"
MA Homeowner
No review comments provided
MA Homeowner
"They misrepresented what we were getting."
MA Homeowner
"They came in they installed the dishwasher while brainstorming how to take the pipe from far to the drain area. They decided to put it behind the oven. They charged me about $1000 for it. Later I found that the installation was incorrect. It wasn't fitting completely behind the slot. Then they didn't take into contact the line behind the over was at risk of melting; the oven gets hot. What is this? This is not how I wanted to spend money. I would not recommend Papalia to anyone."
MA Homeowner
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Datar A.
Acton, MA
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MA Homeowner
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Garcia R.
Acton, MA
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White A.
Concord, MA
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Wheeler M.
Wayland, MA
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R.L.&.
Westford, MA
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MA Homeowner
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A.D.A.
Westford, MA
No review comments provided
Luongo T.
Bedford, MA
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B.C.&.
Acton, MA
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C.B.C.
Chelmsford, MA
No review comments provided
MA Homeowner
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Jeremy J.
Bedford, MA
No review comments provided
Mave D.
Arlington, MA
No review comments provided
Nag S.
Lexington, MA
No review comments provided
MA Homeowner
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West K.
Stow, MA
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MA Homeowner
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Anita T.
Acton, MA
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MA Homeowner
"They were highly professional."
Tirrell S.
Chelmsford, MA
No review comments provided
Albright A.
Belmont, MA
No review comments provided
Beaudoin A.
Tewksbury, MA
No review comments provided
Travis G.
Somerville, MA
No review comments provided
MA Homeowner
No review comments provided
Geswell P.
Marlborough, MA
No review comments provided
Siegal J.
Sudbury, MA
No review comments provided
Mcmanus S.
Acton, MA
No review comments provided
Kearney P.
Auburndale, MA
No review comments provided
MA Homeowner
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Barbagallo P.
Natick, MA
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MA Homeowner
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Doucette T.
Carlisle, MA
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MA Homeowner
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H.E.&.
Acton, MA
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MA Homeowner
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Taylor T.
Concord, MA
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MA Homeowner
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MA Homeowner
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MA Homeowner
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MA Homeowner
"The service professionals always provide great customer service and satisfaction."
MA Homeowner
"Papalia was outstanding. The staff was clean and courteous."
Leo M.
Wayland, MA
"They did what they said and when they were going to do it. Very happy with their work."
MA Homeowner
"The pricing model may work for some, but it didn't work for me."
MA Homeowner
"The technician from Papalia was friendly and arrived on time; however, of the three problems I asked him to solve (malfunctioning shower handle, leaky bathtub drain, broken outdoor water spigot) two of them stopped working again almost immediately after his visit (the tub leaks again and the outdoor spigot he installed stopped working for no obvious reason). Given what I paid for the blasted things, I'm certainly not inclined to pay for Papalia service again."
Akey A.
Acton, MA
"I thought they were pretty good. The only thing is the toilet still sort of has the same problem, but it doesn't happen enough for me to call them back."
MA Homeowner
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MA Homeowner
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Settipalli A.
Ayer, MA
No review comments provided
Perry S.
Watertown, MA
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L.B.&.
Peabody, MA
No review comments provided
Meagher A.
Sudbury, MA
No review comments provided
Malionek A.
Maynard, MA
No review comments provided
MA Homeowner
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Shamis F.
Framingham, MA
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G.S.&.
Concord, MA
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R.J.&.
Maynard, MA
"Not enough care about protecting the cabinet under the sink during the work. Recommend using a tray, not just rags , to capture the water in the trap. Previous work however was excellent."
Schor A.
Wayland, MA
"They were very professional very respectful, on time and the system works perfectly!"
MA Homeowner
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MA Homeowner
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Karchmer A.
Lexington, MA
"Don’t hire them for a small job. They have a call out fee and they charge $500+ for fixing a small leak. I am totally disappointed"
Valappil A.
Natick, MA
"Papalia did an excellent job replacing my existing furnace & central AC and installing a steam humidifier. The entire process was smooth from start to finish with an excellent quality finished product."
Vagvolgyi M.
Waltham, MA
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Baker J.
Chelmsford, MA
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Desmarais M.
Maynard, MA
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MA Homeowner
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Deore A.
Stow, MA
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Gangopadhyay A.
Sudbury, MA
No review comments provided
MA Homeowner
"I already have recommended Papalia."
G.B.&.
Marlborough, MA
No review comments provided
Altman A.
Watertown, MA
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Malavasic K.
Sudbury, MA
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B.H.&.
Littleton, MA
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Peters W.
Townsend, MA
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MA Homeowner
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Hodgen J.
Ayer, MA
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MA Homeowner
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Bennett N.
Burlington, MA
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L.J.&.
Hudson, MA
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LARSEN C.
Marlborough, MA
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MA Homeowner
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ADAMS T.
Billerica, MA
"Responsive and pleasant but will warn anyone who asks how expensive they are."
CARLEY A.
Stow, MA
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WEIS L.
Chestnut Hill, MA
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WALKER C.
Bedford, MA
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MA Homeowner
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MA Homeowner
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HALL C.
Framingham, MA
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LAWTON G.
Acton, MA
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GRAHAM C.
Boxborough, MA
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MA Homeowner
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N.C.&.
Sudbury, MA
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MA Homeowner
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PADDEN C.
Maynard, MA
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M.W.&.
Hudson, MA
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CLOELLA-YANTOSCA L.
Watertown, MA
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MA Homeowner
"Water heater died on a Friday night; Papalia came on an emergency basis and installed a new one. Overall they did a great job and I was delighted to have hot water back. The only reason I didn’t give them the highest rating across the board was that I was unable to compare prices for the emergency install or compare features of different water heaters."
MA Homeowner
"I did not give them three stars because they are not good it is just I don't know myself if I would recommend anyone."
RYAN C.
Concord, MA
"Papalia is phenomenal! They are rock stars and I have already have recommended them."
MA Homeowner
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NOGUEIRA M.
Arlington, MA
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JAMISON C.
Concord, MA
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MUHUMAD C.
Leominster, MA
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LEGER D.
Sudbury, MA
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HORLITZ S.
Concord, MA
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JOHNSTON C.
Bedford, MA
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DENEBERG C.
Lexington, MA
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BROWN C.
Acton, MA
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MA Homeowner
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IVES C.
Acton, MA
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RHODES B.
Framingham, MA
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JOHN M.
Maynard, MA
"I have always had knowledgeable technicians who make me understand what is going on."
MA Homeowner
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MA Homeowner
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WILLIAMSON K.
Sudbury, MA
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H.C.A.
Watertown, MA
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MA Homeowner
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PATUTO C.
Acton, MA
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SNIFFEN R.
Acton, MA
"I used to use another company, and they were very absorbent in their price and weren't very scrupulous in how they dealt with the situation. I got Papalia's number from a friend, and they were very good. The service person that they sent out was extremely polite and very efficient in what they did."
KRAMER B.
Hudson, MA
"They were a little expensive but they are fast."
Ark K.
Acton, MA
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MA Homeowner
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SAIENGA C.
Wayland, MA
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MA Homeowner
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WEAVER A.
Bedford, MA
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GALOU A.
Sudbury, MA
"The guy was ok, but he did not do too much. He did not fix the issue."
MA Homeowner
"Everything was fine with them."
MA Homeowner
"Their pricing was too high."
MA Homeowner
No review comments provided
BRYAN C.
Bedford, MA
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A.A.&.
Acton, MA
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STRICKLAND A.
Newton, MA
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Allison K.
Wayland, MA
"Catastrophic service. I schedule the service - they did not show up. I called and they promised to come the next day. Next day it did not happen. Then they told me that they pushed me by 3 weeks because I'm not an established customer. When they finally came - they took $200 for diagnostic and promised to come back to provide a quote for replacement. They came 2 weeks later to look and provide a quote. Quote was not provided so I called and asked for the quote - they told me to wait. It's been a month - I'm still waiting."
MA Homeowner
"I find them to be very efficient and easy to get in contact with. I also find that they return calls very quickly."
ALEXANDRA K.
Marlborough, MA
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MA Homeowner
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DIXID A.
Acton, MA
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MA Homeowner
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Kyle B.
Maynard, MA
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KARMANI A.
Lexington, MA
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BOSSE A.
Winchester, MA
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GREENBLATT B.
Sudbury, MA
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BERTOLAET B.
Concord, MA
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COCHRAN R.
Waltham, MA
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MA Homeowner
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QUESNEL A.
Acton, MA
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MA Homeowner
No review comments provided
MA Homeowner
No review comments provided
MA Homeowner
"Their cost is extremely high. With the air conditioning, we are still getting some mysterious skunky smell. They thought that maybe my daughter was smoking weed in the house but she is not. The smell was never there before they came to fix our AC."
Barbara K.
Marlborough, MA
"They were very expensive."
Ann G.
Hudson, MA
"Their prices were too high."
CERESIA A.
Chelmsford, MA
No review comments provided
MA Homeowner
No review comments provided
MA Homeowner
No review comments provided
HARTMANN A.
Chelmsford, MA
No review comments provided
BAILEY G.
Framingham, MA
No review comments provided
LAM A.
Groton, MA
No review comments provided
SCHUMMERS J.
Concord, MA
No review comments provided
HENNEBERGER A.
Sudbury, MA
No review comments provided
BUTTRICK A.
Concord, MA
No review comments provided
WARNER B.
Groton, MA
No review comments provided
LAMORE J.
Hudson, MA
No review comments provided
MA Homeowner
No review comments provided
MA Homeowner
No review comments provided
BONGIORNO T.
Sudbury, MA
No review comments provided
ALTMAN A.
Watertown, MA
No review comments provided
F.B.&.
Bedford, MA
No review comments provided
REPETTI B.
Arlington, MA
No review comments provided
MA Homeowner
No review comments provided
SNELSON A.
Chelmsford, MA
No review comments provided
DEBENEDICTIS A.
Carlisle, MA
"I think it's all been very good."
MA Homeowner
"They were relocating a gas line, so it was a concern for me for everything to be safe and sound because its gas, and everything was when they left."
MA Homeowner
"They were a little expensive, but good at their work."
MA Homeowner
"Everyone they send out is very professional. I have been impressed with everyone who has worked on my house."
MA Homeowner
"They are fast, reliable, and do good work."
MA Homeowner
"Very happy with them. They're dependable, local, reliable, pleasant, and knowledgeable."
MA Homeowner
No review comments provided
MA Homeowner
"We definitely enjoyed working with them."
MA Homeowner
No review comments provided
MA Homeowner
"The plumber, Mike was fantastic."
MA Homeowner
"The work wasn't done exactly as I wanted it to be done. He was having a really hard time with something that I didn't think was that complicated. I got the sense that he didn't know what he was doing."
MA Homeowner
No review comments provided
MA Homeowner
"They had fairly high prices but the workmanship was good."
MA Homeowner
"We have used Papalia Home Services for years. They are very good."
MA Homeowner
No review comments provided
MA Homeowner
"I was very happy and they have the best quality."
MA Homeowner
"They were very reasonable."
MA Homeowner
"We didn't have a salesperson, they just dispatched someone out."
MA Homeowner
No review comments provided
MA Homeowner
No review comments provided
MA Homeowner
No review comments provided
MA Homeowner
No review comments provided
MA Homeowner
No review comments provided
MA Homeowner
No review comments provided
MA Homeowner
"I had a great experience. I plan to continue working with Papalia Home Services in the foreseen future. They did great."
MA Homeowner
Service Area
Papalia Home Services serves 42 cities in the Boxborough, MA area.
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Cities Served
Papalia Home Services FAQ
Services
Hours of Operation
Business Address
1220 Liberty Square Road
Boxborough, MA 01719
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