Papalia Home Services
2nd year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Papalia Home Services has received 4.6 out of 5 stars based on 70 customer surveys conducted through Our Research Partners.
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2nd year as a Best Pick Call
"For years, our crew at Papalia Home Services has dedicated themselves to providing the highest level of customer service available. The company is committed to training and customer satisfaction in all that we do, including drain cleaning and drain video, plumbing, boiler, HVAC, and electrical installation and repair."

Jim Papalia | President
Company Information
Services Offered
Papalia Home Services offers electrical services, including upgrades, repairs, panel replacements, and home safety inspections. The company installs lighting, outlets, whole-house surge protection, roof ice-melt systems, and more. Papalia also provides plumbing, drain cleaning, and HVAC services; maintenance plans; and flexible financing.
Warranty
The company provides labor warranties as well as limited manufacturer warranties on all products and materials installed by the company. Papalia guarantees customer satisfaction.
Company History
The company has provided "Good Clean" service to MetroWest homeowners since 1990.
Employee Information
Employees wear uniforms and shoe covers, drive marked vehicles, undergo background checks, are experienced, and receive routine training.
Areas Served
Billerica, Lexington, Marlborough, Maynard, Waltham, Framingham, Hopkinton, Medfield, Natick, Needham, Sharon, Stoughton, Wellesley
Address
1220 Liberty Square Road
Boxborough, MA 1719
Hours
Mon
7:00 am - 7:00 pm
Tue
7:00 am - 7:00 pm
Wed
7:00 am - 7:00 pm
Thu
7:00 am - 7:00 pm
Fri
7:00 am - 7:00 pm
Sat
7:00 am - 7:00 pm
Sun
7:00 am - 7:00 pm
Licenses
#20459

Compiled Score:

Papalia Home Services has received 4.6 out of 5 stars based on 70 customer surveys conducted through Our Research Partners.
5
59
4
3
3
4
2
2
1
2
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
08/16/2022

No review comments provided

Review by
08/16/2022

No review comments provided

Review by
08/16/2022

“They do excellent work and are very professional and easy to work with. But they are expensive.”

Review by
08/15/2022

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08/10/2022

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08/10/2022

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Review by
08/10/2022

“I would definitely recommend Papalia Plumbing & Heating to a friend - they are fantastic!”

Review by
08/09/2022

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08/09/2022

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08/09/2022

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08/09/2022

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08/09/2022

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Review by
08/09/2022

“I needed two ceiling fans replaced and I was quoted close to $900. The gentlemen that came out to the house were professional and courteous but I refused the service due to the price quoted. That is an outrageous price for such a simple task.”

Review by
08/08/2022

“They can handle all of my needs, electrical, plumbing, HVAC, etc.”

Review by
08/05/2022

“Quality of Workmanship, Staff in office and in the field are great and personable”

Review by
08/05/2022

“Still in the planning stage, but okay so far.”

Review by
08/05/2022

No review comments provided

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08/05/2022

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Review by
08/05/2022

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Review by
08/05/2022

“Every one from Papalia that has come to do a project in our home has been prompt, professional, friendly and taken the time to explaine everything. They clean up after themselves and you would never know they were ever there. Great people, in the office and the field. They are the only company we will use now. Great experience.”

Review by
08/05/2022

“Have been very happy w/Papalia Plumbing and heating. Have used them for many years. No complaints.”

Review by
08/05/2022

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Review by
08/04/2022

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08/04/2022

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08/04/2022

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Review by
12/05/2021

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12/04/2021

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Review by
11/01/2021

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Review by
10/18/2021

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Review by
10/18/2021

“Yes, this a top-notch company, they care about their customers and do quality work.”

Review by
10/18/2021

“Papalia has been such a great support for me since I bought my house 3 years ago! Whether routine maintenance or issues that have come up along the way, Papalia has been there to help and I felt put my best interests first!”

Review by
10/18/2021

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Review by
10/11/2021

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Review by
10/11/2021

“one quote-took another company”

Review by
10/07/2021

“Yes, I have recommended them to friends and also recommended them on NextDoor app.”

Review by
10/07/2021

“My experience with Papalia Plumbing & Heating Inc would definitely be recommended to a friend or family relative.”

Review by
10/06/2021

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Review by
10/06/2021

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10/06/2021

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10/06/2021

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Review by
10/06/2021

“I was very pleased with the work completed and the professionalism of your staff. My rating would have been 5 stars but I felt the cost was much too high.”

Review by
01/11/2021

No review comments provided

Review by
01/08/2021

“The staff is knowledgeable, kind, arrive on time, and reliable. The only reason why I don't give them 5 stars is because they are a bit pricey, but if you want the work done well, you'll be willing to pay.”

Review by
11/24/2020

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Review by
11/23/2020

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11/23/2020

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Review by
11/23/2020

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Review by
11/23/2020

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Review by
11/23/2020

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Review by
11/23/2020

“Papalia Plumbing & Heating are very responsive and provide outstanding service.”

Review by
11/23/2020

No review comments provided

Review by
11/19/2020

““They did it like I would have”. Had our electrical service and breaker panel replaced by these guys after a water issue had left us without power. PJ and Ryan were right on time, and the installation was FLAWLESS. I mean, everything is perfectly straight, perfectly aligned, and 100% worth every penny! (Which was right on par / just below what some others would have charged me. Granted the panel will never have to be replaced again, but if all of the Papalia guys are THIS good? Yeah, we’ll be calling again for other stuff! TOTALLY RECOMMEND!”

Review by
11/18/2020

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Review by
11/17/2020

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11/17/2020

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Review by
11/16/2020

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11/11/2020

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Review by
11/10/2020

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11/10/2020

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Review by
11/10/2020

“They have always been helpful and they respond quickly.”

Review by
11/10/2020

“Personal, professional, efficient!”

Review by
11/10/2020

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11/10/2020

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11/10/2020

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Review by
11/10/2020

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Review by
11/07/2020

“Papalia service providers are always professional and Efficient.”

Review by
11/06/2020

No review comments provided

Review by
11/05/2020

No review comments provided

Review by
11/05/2020

“They were very professional and did good work.”

Review by
11/05/2020

“Work was alright, but expensive”

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