Papalia Home Services
1st year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Papalia Home Services has received 4.6 out of 5 stars based on 29 customer surveys conducted through GuildQuality.
5
23
4
2
3
3
2
0
1
1
1st year as a Best Pick Call

Company Message Regarding COVID-19

We are social distancing, washing our hands often, using hand sanitizer, cleaning work and truck areas, and wearing gloves and mask if available.
We have reduced staff, are using internet and social media advertisement only, are available for emergency calls, and are providing information and ballpark pricing for leads on HVAC install for after the pandemic.
"For years, our crew at Papalia Home Services has dedicated themselves to providing the highest level of customer service available. The company is committed to training and customer satisfaction in all that we do, including drain cleaning and drain video, plumbing, boiler, HVAC, and electrical installation and repair."

Jim Papalia | President
Company Information
Services Offered
Papalia Home Services offers electrical services, including upgrades, repairs, panel replacements, and home safety inspections. The company installs lighting, outlets, whole-house surge protection, roof ice-melt systems, and more. Papalia also provides plumbing, drain cleaning, and HVAC services; maintenance plans; and flexible financing.
Warranty
The company provides labor warranties as well as limited manufacturer warranties on all products and materials installed by the company. Papalia guarantees customer satisfaction.
Company History
The company has provided "Good Clean" service to MetroWest homeowners since 1990.
Employee Information
Employees wear uniforms and shoe covers, drive marked vehicles, undergo background checks, are experienced, and receive routine training.
Areas Served
Billerica, Lexington, Marlborough, Maynard, Waltham, Framingham, Hopkinton, Medfield, Natick, Needham, Sharon, Stoughton, Wellesley
Address
1220 Liberty Square Road
Boxborough, MA 1719
Hours
Mon
7:00 am - 7:00 pm
Tue
7:00 am - 7:00 pm
Wed
7:00 am - 7:00 pm
Thu
7:00 am - 7:00 pm
Fri
7:00 am - 7:00 pm
Sat
7:00 am - 7:00 pm
Sun
7:00 am - 7:00 pm
Licenses
#20459

Compiled Score:

Papalia Home Services has received 4.6 out of 5 stars based on 29 customer surveys conducted through GuildQuality.
5
23
4
2
3
3
2
0
1
1
Grade
Clear Filters
Filters
HOMEOWNER REVIEWS
Date Collected
Review by
01/11/2021

No review comments provided

Review by
01/08/2021

“The staff is knowledgeable, kind, arrive on time, and reliable. The only reason why I don't give them 5 stars is because they are a bit pricey, but if you want the work done well, you'll be willing to pay.”

Review by
11/24/2020

“My service was quite a while ago and I don't remember the names, but the staff who I spoke with on the phone and the technician were very nice and professional.”

Review by
11/23/2020

“Papalia Plumbing & Heating exceeded my expectations in all areas and they did the work very well.”

Review by
11/23/2020

“I would like to recognize the installer. He was terrific.”

Review by
11/23/2020

“There is no one that I would like to recognize at Papalia Plumbing & Heating in particular but they were all excellent.”

Review by
11/23/2020

“Yes, the technician that installed my ecobee thermostats earlier this year . I forgot his name”

Review by
11/23/2020

No review comments provided

Review by
11/23/2020

“Papalia Plumbing & Heating are very responsive and provide outstanding service.”

Review by
11/23/2020

No review comments provided

Review by
11/19/2020

“?They did it like I would have?. Had our electrical service and breaker panel replaced by these guys after a water issue had left us without power. PJ and Ryan were right on time, and the installation was FLAWLESS. I mean, everything is perfectly straight, perfectly aligned, and 100% worth every penny! (Which was right on par / just below what some others would have charged me. Granted the panel will never have to be replaced again, but if all of the Papalia guys are THIS good? Yeah, we?ll be calling again for other stuff! TOTALLY RECOMMEND!”

Review by
11/18/2020

No review comments provided

Review by
11/17/2020

No review comments provided

Review by
11/17/2020

No review comments provided

Review by
11/16/2020

No review comments provided

Review by
11/11/2020

“Any service person you send to our home is always respectful and professional.”

Review by
11/10/2020

“They have always been helpful and they respond quickly.”

Review by
11/10/2020

“Everything met my expectations with plumbing and electrical.”

Review by
11/10/2020

No review comments provided

Review by
11/10/2020

“The last technician was very personable. Everybody is great!”

Review by
11/10/2020

“They met or exceeded my expectations with all the work that PJ has done. PJ is great. He comes when he says, does what he says, and tells me what the challenges might be. If I could just get the plumber to come out, that would be wonderful.”

Review by
11/10/2020

No review comments provided

Review by
11/10/2020

No review comments provided

Review by
11/10/2020

“Papalia Plumbing & Heating exceeded our expectations with the responsiveness towards their customers.”

Review by
11/07/2020

“Papalia service providers are always professional and Efficient.”

Review by
11/06/2020

No review comments provided

Review by
11/05/2020

No review comments provided

Review by
11/05/2020

“I would recognize PJ for his exceptional service. He is one of the only electricians there.”

Review by
11/05/2020

“Work was alright, but expensive”

Sort
High - Low
Low - High
Filter
Sort
New - Old
Old - New
Filter
Start Date:
End Date: