Papalia Home Services
4th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Papalia Home Services has received 4.2 out of 5 stars based on 94 customer surveys conducted through GuildQuality.
5
58
4
13
3
13
2
4
1
6
4th year as a Best Pick Call

Company Message Regarding COVID-19

We are social distancing, washing our hands often, using hand sanitizer, cleaning work and truck areas, and wearing gloves and mask if available.
We have reduced staff, are using internet and social media advertisement only, are available for emergency calls, and are providing information and ballpark pricing for leads on HVAC install for after the pandemic.
"For years, the plumbers and certified HVAC technicians at Papalia Home Services have dedicated themselves to providing the highest level of plumbing, heating, and air conditioning services available. We are committed to customer satisfaction, and no job is out of our scope, from drain cleaning to HVAC installation and repair."

Jim Papalia | Founder
Company Information
Services Offered
Papalia Home Services provides drain cleaning services, including drain unclogging, hydro-jetting, drain camera inspections, and emergency drain cleaning. The company also offers a wide variety of residential and light commercial plumbing repair, replacement, and installation services. Technicians are available seven days a week. In addition, Papalia Home Services offers maintenance plans as well as flexible financing programs.
Warranty
The company provides labor warranties as well as limited manufacturer warranties on all products and materials installed by the company. Papalia Home Services guarantees customer satisfaction.
Company History
The company has provided "Good Clean" service to MetroWest homeowners since 1990.
Employee Information
Employees wear uniforms and shoe covers, drive marked vehicles, and undergo background checks.
Areas Served
Billerica, Lexington, Marlborough, Maynard, Waltham, Framingham, Hopkinton, Medfield, Natick, Needham, Sharon, Stoughton, Wellesley
Address
1220 Liberty Square Road
Boxborough, MA 01719
Hours
Mon
7:00 am - 7:00 pm
Tue
7:00 am - 7:00 pm
Wed
7:00 am - 7:00 pm
Thu
7:00 am - 7:00 pm
Fri
7:00 am - 7:00 pm
Sat
7:00 am - 7:00 pm
Sun
7:00 am - 7:00 pm
Licenses
#2345

Compiled Score:

Papalia Home Services has received 4.2 out of 5 stars based on 94 customer surveys conducted through GuildQuality.
5
58
4
13
3
13
2
4
1
6
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
01/10/2021

“Luis Nava was terrific! He was knowledgeable, helpful and was proactive in helping me with solving an annoying plumbing issue.”

Review by
01/10/2021

“Subject matter expertise of lead plumber on-site. He was able to answer all my questions with patience and language that a layman could understand.”

Review by
01/10/2021

No review comments provided

Review by
01/10/2021

No review comments provided

Review by
01/08/2021

“The staff is knowledgeable, kind, arrive on time, and reliable. The only reason why I don't give them 5 stars is because they are a bit pricey, but if you want the work done well, you'll be willing to pay.”

Review by
12/02/2020

No review comments provided

Review by
11/24/2020

No review comments provided

Review by
11/23/2020

No review comments provided

Review by
11/23/2020

No review comments provided

Review by
11/23/2020

“Papalia Plumbing & Heating are very responsive and provide outstanding service.”

Review by
11/23/2020

“Papalia Plumbing & Heating exceeded my expectations in all areas and they did the work very well.”

Review by
11/23/2020

No review comments provided

Review by
11/23/2020

“I felt like everyone was very professional. They were very clean. They helped to answer all of our questions and concerns.”

Review by
11/23/2020

No review comments provided

Review by
11/23/2020

No review comments provided

Review by
11/23/2020

“The crew seemed to be in a hurry to get out of there. They refused to listen to any customer feedback on the spot. I was here when they did the work and they ignored my suggestions. I ended up having to do my own additional work.”

Review by
11/19/2020

No review comments provided

Review by
11/18/2020

No review comments provided

Review by
11/17/2020

No review comments provided

Review by
11/17/2020

No review comments provided

Review by
11/17/2020

No review comments provided

Review by
11/17/2020

“I had 3 service calls to Papalia in the past few months (all in 2020). All three service professionals were excellent. Kudos to them for being great at what they do. You can find their names (service at 907 Main Street Apt 1, Winchester MA)”

Review by
11/17/2020

No review comments provided

Review by
11/16/2020

No review comments provided

Review by
11/16/2020

No review comments provided

Review by
11/16/2020

No review comments provided

Review by
11/16/2020

No review comments provided

Review by
11/16/2020

No review comments provided

Review by
11/10/2020

“Everything met my expectations with plumbing and electrical.”

Review by
11/10/2020

No review comments provided

Review by
11/10/2020

No review comments provided

Review by
11/10/2020

“Papalia Plumbing & Heating exceeded our expectations with the responsiveness towards their customers.”

Review by
11/09/2020

“The response time, follow-ups and all of that exceed my expectations. They are very good in service.”

Review by
11/07/2020

“Papalia service providers are always professional and Efficient.”

Review by
11/06/2020

“Papalia employees are consistently prompt, knowledgeable and friendly. On the rare occasions where something isn't fixed on the first visit , there is never any question that followup visits are without charge.”

Review by
11/06/2020

No review comments provided

Review by
11/06/2020

“Ultimately issues were resolved but I was not thrilled with the way the company operates.”

Review by
11/06/2020

No review comments provided

Review by
11/05/2020

No review comments provided

Review by
11/05/2020

“It's been so long since they did any work here it's hard to remember, but I don't recall any issues. I would call them again; I'm sure of that at least.”

Review by
11/05/2020

No review comments provided

Review by
11/05/2020

“Professional and principled.”

Review by
11/05/2020

“I would recognize PJ for his exceptional service. He is one of the only electricians there.”

Review by
11/05/2020

No review comments provided

Review by
11/05/2020

No review comments provided

Review by
11/05/2020

“Luis Nava”

Review by
11/05/2020

“No - don?t wish to.”

Review by
11/05/2020

No review comments provided

Review by
11/05/2020

No review comments provided

Review by
11/05/2020

“I was charged over $600 for 1.5 hr of time only, no parts. Thats $400/hr. The Papalia service amounted to unclogging a bathroom sink and tub, which were a bit slow draining but not original problem for which service requested, i.e. pop up metal sink stopper not closing. I called Papalia regarding excessive charges and never heard back.”

Review by
10/10/2019

“One was outstanding.”

Review by
08/26/2019

“They came in they installed the dishwasher while brainstorming how to take the pipe from far to the drain area. They decided to put it behind the oven. They charged me about $1000 for it. Later I found that the installation was incorrect. It wasn't fitting completely behind the slot. Then they didn't take into contact the line behind the over was at risk of melting; the oven gets hot. What is this? This is not how I wanted to spend money. I would not recommend Papalia to anyone.”

Review by
08/23/2019

“I would like to recognize Mark for his excellent service.”

Review by
08/23/2019

“They met my expectations.”

Review by
08/23/2019

“I would like to recognize the estimator for the annual maintenance contract in Match for his exceptional service. He did an exceptional job.”

Review by
08/23/2019

“Papalia Plumbing & Heating exceeded my expectations when it came to their scheduling and communication.”

Review by
08/04/2019

No review comments provided

Review by
08/03/2019

No review comments provided

Review by
08/03/2019

No review comments provided

Review by
07/25/2019

“I would say that they did not exceed my expectations. They were professional, courteous, and friendly. I would call them again for service.”

Review by
07/24/2019

“They were highly professional.”

Review by
07/24/2019

No review comments provided

Review by
07/24/2019

No review comments provided

Review by
07/24/2019

“Rodger was very good.”

Review by
07/24/2019

“They are excellent in communication and very knowledgeable.”

Review by
06/18/2019

“Whole team on site were great. And deal with difficult parking etc with no attitude. All good.”

Review by
06/12/2019

No review comments provided

Review by
06/12/2019

No review comments provided

Review by
06/12/2019

“Papalia Plumbing & Heating Inc met/exceeded my expectations in regards to the plumbing.”

Review by
06/12/2019

“I would like to recognize Donna and the foreman for exceptional service.”

Review by
06/12/2019

No review comments provided

Review by
06/12/2019

“I thought they were pretty good. The only thing is the toilet still sort of has the same problem, but it doesn't happen enough for me to call them back.”

Review by
06/12/2019

“The pricing model may work for some, but it didn't work for me.”

Review by
06/12/2019

“The service technician was excellent.”

Review by
06/12/2019

“The technician from Papalia was friendly and arrived on time; however, of the three problems I asked him to solve (malfunctioning shower handle, leaky bathtub drain, broken outdoor water spigot) two of them stopped working again almost immediately after his visit (the tub leaks again and the outdoor spigot he installed stopped working for no obvious reason). Given what I paid for the blasted things, I'm certainly not inclined to pay for Papalia service again.”

Review by
06/10/2019

“Not enough care about protecting the cabinet under the sink during the work. Recommend using a tray, not just rags , to capture the water in the trap. Previous work however was excellent.”

Review by
06/06/2019

No review comments provided

Review by
06/06/2019

No review comments provided

Review by
06/06/2019

No review comments provided

Review by
06/05/2019

No review comments provided

Review by
06/05/2019

No review comments provided

Review by
06/05/2019

No review comments provided

Review by
06/05/2019

No review comments provided

Review by
10/24/2018

“Installed new vanity and faucet in upstairs bathroom after we had removed old one ourselves. Replaced drain in downstairs pedestal sink.”

Review by
10/23/2018

No review comments provided

Review by
10/20/2018

“They do good work.”

Review by
10/18/2018

No review comments provided

Review by
10/18/2018

“The problem was eventually solved.”

Review by
09/27/2018

“Everything was fine with them.”

Review by
09/12/2018

“Papalia Plumbing & Heating met and exceeded my expectations because he stayed with me until the situation was resolved.”

Review by
09/12/2018

“I was satisfied with their honesty and professionalism.”

Review by
09/10/2018

No review comments provided

Review by
09/07/2018

No review comments provided

Review by
09/05/2018

No review comments provided

Review by
03/29/2018

No review comments provided

Review by
03/29/2018

“Everyone they send out is very professional. I have been impressed with everyone who has worked on my house.”

Review by
03/29/2018

“The plumber, Mike was fantastic.”

Review by
03/29/2018

“I think it's all been very good.”

Review by
03/29/2018

“They were a little expensive, but good at their work.”

Review by
03/29/2018

“The work wasn't done exactly as I wanted it to be done. He was having a really hard time with something that I didn't think was that complicated. I got the sense that he didn't know what he was doing.”

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