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FEATURED REVIEWS
“I would recognize PJ for his exceptional service. He is one of the only electricians there.”
“Everyone they send out is very professional. I have been impressed with everyone who has worked on my house.”
“The plumber, Mike was fantastic.”
“They were very responsive. We had an emergency plumbing situation, and I thought they were very responsive. It was a septic clog outside the house. I give them an A. Our only concern was we thought that the cost of the services was high for the amount of time the job took and the amount of physical work done. We don't have a lot to compare to because we've never had to call for that service before, but it seemed high for the two and a half or three hours it took. We were very happy with the service. I give them an A.”
“We've had several things done. They installed a new furnace, hot water heater, and air conditioning unit. They've done some vent work and they cleared a drain. They've done a lot. I would grade them as an A-. Both the workers and customer service have been exceptional.”
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“Papalia Plumbing & Heating are very responsive and provide outstanding service.”
“Papalia Plumbing & Heating exceeded my expectations in all areas and they did the work very well.”
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“I felt like everyone was very professional. They were very clean. They helped to answer all of our questions and concerns.”
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“The crew seemed to be in a hurry to get out of there. They refused to listen to any customer feedback on the spot. I was here when they did the work and they ignored my suggestions. I ended up having to do my own additional work.”
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“I had 3 service calls to Papalia in the past few months (all in 2020). All three service professionals were excellent. Kudos to them for being great at what they do. You can find their names (service at 907 Main Street Apt 1, Winchester MA)”
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“Everything met my expectations with plumbing and electrical.”
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“Papalia Plumbing & Heating exceeded our expectations with the responsiveness towards their customers.”
“The response time, follow-ups and all of that exceed my expectations. They are very good in service.”
“Papalia service providers are always professional and Efficient.”
“Papalia employees are consistently prompt, knowledgeable and friendly. On the rare occasions where something isn't fixed on the first visit , there is never any question that followup visits are without charge.”
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“Ultimately issues were resolved but I was not thrilled with the way the company operates.”
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“It's been so long since they did any work here it's hard to remember, but I don't recall any issues. I would call them again; I'm sure of that at least.”
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“Professional and principled.”
“I would recognize PJ for his exceptional service. He is one of the only electricians there.”
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“Luis Nava”
“No - don?t wish to.”
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“I was charged over $600 for 1.5 hr of time only, no parts. Thats $400/hr. The Papalia service amounted to unclogging a bathroom sink and tub, which were a bit slow draining but not original problem for which service requested, i.e. pop up metal sink stopper not closing. I called Papalia regarding excessive charges and never heard back.”
“One was outstanding.”
“They came in they installed the dishwasher while brainstorming how to take the pipe from far to the drain area. They decided to put it behind the oven. They charged me about $1000 for it. Later I found that the installation was incorrect. It wasn't fitting completely behind the slot. Then they didn't take into contact the line behind the over was at risk of melting; the oven gets hot. What is this? This is not how I wanted to spend money. I would not recommend Papalia to anyone.”
“I would like to recognize Mark for his excellent service.”
“They met my expectations.”
“I would like to recognize the estimator for the annual maintenance contract in Match for his exceptional service. He did an exceptional job.”
“Papalia Plumbing & Heating exceeded my expectations when it came to their scheduling and communication.”
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“I would say that they did not exceed my expectations. They were professional, courteous, and friendly. I would call them again for service.”
“They were highly professional.”
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“Rodger was very good.”
“They are excellent in communication and very knowledgeable.”
“Whole team on site were great. And deal with difficult parking etc with no attitude. All good.”
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“Papalia Plumbing & Heating Inc met/exceeded my expectations in regards to the plumbing.”
“I would like to recognize Donna and the foreman for exceptional service.”
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“I thought they were pretty good. The only thing is the toilet still sort of has the same problem, but it doesn't happen enough for me to call them back.”
“The pricing model may work for some, but it didn't work for me.”
“The service technician was excellent.”
“The technician from Papalia was friendly and arrived on time; however, of the three problems I asked him to solve (malfunctioning shower handle, leaky bathtub drain, broken outdoor water spigot) two of them stopped working again almost immediately after his visit (the tub leaks again and the outdoor spigot he installed stopped working for no obvious reason). Given what I paid for the blasted things, I'm certainly not inclined to pay for Papalia service again.”
“Not enough care about protecting the cabinet under the sink during the work. Recommend using a tray, not just rags , to capture the water in the trap. Previous work however was excellent.”
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“Installed new vanity and faucet in upstairs bathroom after we had removed old one ourselves. Replaced drain in downstairs pedestal sink.”
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“They do good work.”
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“The problem was eventually solved.”
“Everything was fine with them.”
“Papalia Plumbing & Heating met and exceeded my expectations because he stayed with me until the situation was resolved.”
“I was satisfied with their honesty and professionalism.”
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“Everyone they send out is very professional. I have been impressed with everyone who has worked on my house.”
“The plumber, Mike was fantastic.”
“I think it's all been very good.”
“They were a little expensive, but good at their work.”
“The work wasn't done exactly as I wanted it to be done. He was having a really hard time with something that I didn't think was that complicated. I got the sense that he didn't know what he was doing.”
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