Papalia Home Services
5th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Papalia Home Services has received 4.4 out of 5 stars based on 114 customer surveys conducted through Our Research Partners.
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5th year as a Best Pick Call
"For years, the plumbers and certified HVAC technicians at Papalia Home Services have dedicated themselves to providing the highest level of plumbing, heating, and air conditioning services available. We are committed to customer satisfaction, and no job is out of our scope, from drain cleaning to HVAC installation and repair."

Jim Papalia | Founder
Company Information
Services Offered
Papalia Home Services provides drain cleaning services, including drain unclogging, hydro-jetting, drain camera inspections, and emergency drain cleaning. The company also offers a wide variety of residential and light commercial plumbing repair, replacement, and installation services. Technicians are available seven days a week. In addition, Papalia Home Services offers maintenance plans as well as flexible financing programs.
Warranty
The company provides labor warranties as well as limited manufacturer warranties on all products and materials installed by the company. Papalia Home Services guarantees customer satisfaction.
Company History
The company has provided "Good Clean" service to MetroWest homeowners since 1990.
Employee Information
Employees wear uniforms and shoe covers, drive marked vehicles, and undergo background checks.
Areas Served
Billerica, Lexington, Marlborough, Maynard, Waltham, Framingham, Hopkinton, Medfield, Natick, Needham, Sharon, Stoughton, Wellesley
Address
1220 Liberty Square Road
Boxborough, MA 01719
Hours
Mon
7:00 am - 7:00 pm
Tue
7:00 am - 7:00 pm
Wed
7:00 am - 7:00 pm
Thu
7:00 am - 7:00 pm
Fri
7:00 am - 7:00 pm
Sat
7:00 am - 7:00 pm
Sun
7:00 am - 7:00 pm
Licenses
#2345

Compiled Score:

Papalia Home Services has received 4.4 out of 5 stars based on 114 customer surveys conducted through Our Research Partners.
5
82
4
12
3
9
2
8
1
3
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
12/14/2021

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Review by
12/07/2021

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12/05/2021

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12/04/2021

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12/04/2021

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12/04/2021

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Review by
11/13/2021

“They are always friendly, professional, and knowledgeable repairing my plumbing problems! I’d encourage everyone to use them!”

Review by
10/19/2021

“Easy to schedule, repair technicians were prompt, knowledgeable, very polite, and clean. Did an excellent job on the repair.”

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10/19/2021

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10/18/2021

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10/18/2021

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10/18/2021

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10/18/2021

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Review by
10/18/2021

“Yes, this a top-notch company, they care about their customers and do quality work.”

Review by
10/18/2021

“Knew all is needed to know and did a very thorough job including installation and testing. Thanks!”

Review by
10/18/2021

“Papalia has been such a great support for me since I bought my house 3 years ago! Whether routine maintenance or issues that have come up along the way, Papalia has been there to help and I felt put my best interests first!”

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10/13/2021

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10/12/2021

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10/11/2021

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Review by
10/11/2021

“Mike Antonellis showed up on time and replaced an old, corroded, leaky pipe with a sturdy PVC pipe under our sink (which was a very small space to say the least!). He made quick work of the job, left everything super clean and was friendly and proessional throughout. This is my second time now using Papalia and they are certainly on the top of our list now for this type of work for sure!”

Review by
10/11/2021

“The Papalia service technician, Mike St. Hilaire, arrived on time, diagnosed my toilet problem and recommemded solid reasonably priced solutions that he implemented in a timely and professional manner. That was over one year ago and the problem has not returned. I highly recommended Papalia!”

Review by
10/07/2021

“My experience with Papalia Plumbing & Heating Inc would definitely be recommended to a friend or family relative.”

Review by
10/07/2021

“Have worked with Papalia for over a decade quality work and reliable responses.”

Review by
10/07/2021

“I had good experience and like their professional workmanship, on time and job done perfectly.”

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10/07/2021

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10/06/2021

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10/06/2021

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10/06/2021

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10/06/2021

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10/06/2021

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10/06/2021

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01/10/2021

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01/10/2021

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01/10/2021

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01/10/2021

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Review by
01/08/2021

“The staff is knowledgeable, kind, arrive on time, and reliable. The only reason why I don't give them 5 stars is because they are a bit pricey, but if you want the work done well, you'll be willing to pay.”

Review by
12/02/2020

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Review by
11/24/2020

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11/23/2020

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11/23/2020

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11/23/2020

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11/23/2020

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Review by
11/23/2020

“I felt like everyone was very professional. They were very clean. They helped to answer all of our questions and concerns.”

Review by
11/23/2020

“Papalia Plumbing & Heating are very responsive and provide outstanding service.”

Review by
11/23/2020

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Review by
11/23/2020

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Review by
11/23/2020

“The crew seemed to be in a hurry to get out of there. They refused to listen to any customer feedback on the spot. I was here when they did the work and they ignored my suggestions. I ended up having to do my own additional work.”

Review by
11/19/2020

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11/18/2020

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11/17/2020

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11/17/2020

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11/17/2020

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11/17/2020

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11/17/2020

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11/16/2020

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11/16/2020

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11/16/2020

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11/16/2020

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11/16/2020

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11/10/2020

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11/10/2020

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11/10/2020

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11/10/2020

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11/09/2020

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Review by
11/07/2020

“Papalia service providers are always professional and Efficient.”

Review by
11/06/2020

“Papalia employees are consistently prompt, knowledgeable and friendly. On the rare occasions where something isn't fixed on the first visit , there is never any question that followup visits are without charge.”

Review by
11/06/2020

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11/06/2020

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11/06/2020

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11/05/2020

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11/05/2020

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11/05/2020

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Review by
11/05/2020

“Professional and principled.”

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11/05/2020

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11/05/2020

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Review by
11/05/2020

“It's been so long since they did any work here it's hard to remember, but I don't recall any issues. I would call them again; I'm sure of that at least.”

Review by
11/05/2020

“They were very professional and did good work.”

Review by
11/05/2020

“No - don’t wish to.”

Review by
11/05/2020

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11/05/2020

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Review by
11/05/2020

“I was charged over $600 for 1.5 hr of time only, no parts. Thats $400/hr. The Papalia service amounted to unclogging a bathroom sink and tub, which were a bit slow draining but not original problem for which service requested, i.e. pop up metal sink stopper not closing. I called Papalia regarding excessive charges and never heard back.”

Review by
10/10/2019

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Review by
08/26/2019

“They came in they installed the dishwasher while brainstorming how to take the pipe from far to the drain area. They decided to put it behind the oven. They charged me about $1000 for it. Later I found that the installation was incorrect. It wasn't fitting completely behind the slot. Then they didn't take into contact the line behind the over was at risk of melting; the oven gets hot. What is this? This is not how I wanted to spend money. I would not recommend Papalia to anyone.”

Review by
08/23/2019

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08/23/2019

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08/23/2019

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08/23/2019

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08/04/2019

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08/03/2019

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08/03/2019

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07/25/2019

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07/24/2019

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07/24/2019

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07/24/2019

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Review by
07/24/2019

“They were highly professional.”

Review by
07/24/2019

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06/18/2019

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Review by
06/12/2019

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Review by
06/12/2019

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Review by
06/12/2019

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