“One was outstanding.”

“They came in they installed the dishwasher while brainstorming how to take the pipe from far to the drain area. They decided to put it behind the oven. They charged me about $1000 for it. Later I found that the installation was incorrect. It wasn't fitting completely behind the slot. Then they didn't take into contact the line behind the over was at risk of melting; the oven gets hot. What is this? This is not how I wanted to spend money. I would not recommend Papalia to anyone.”

“I would like to recognize Mark for his excellent service.”

“They met my expectations.”

“I would like to recognize the estimator for the annual maintenance contract in Match for his exceptional service. He did an exceptional job.”

“Papalia Plumbing & Heating exceeded my expectations when it came to their scheduling and communication.”

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“I would say that they did not exceed my expectations. They were professional, courteous, and friendly. I would call them again for service.”

“They were highly professional.”

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“Rodger was very good.”

“They are excellent in communication and very knowledgeable.”

“Whole team on site were great. And deal with difficult parking etc with no attitude. All good.”

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“Papalia Plumbing & Heating Inc met/exceeded my expectations in regards to the plumbing.”

“I would like to recognize Donna and the foreman for exceptional service.”

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“I thought they were pretty good. The only thing is the toilet still sort of has the same problem, but it doesn't happen enough for me to call them back.”

“The pricing model may work for some, but it didn't work for me.”

“The service technician was excellent.”

“The technician from Papalia was friendly and arrived on time; however, of the three problems I asked him to solve (malfunctioning shower handle, leaky bathtub drain, broken outdoor water spigot) two of them stopped working again almost immediately after his visit (the tub leaks again and the outdoor spigot he installed stopped working for no obvious reason). Given what I paid for the blasted things, I'm certainly not inclined to pay for Papalia service again.”

“Not enough care about protecting the cabinet under the sink during the work. Recommend using a tray, not just rags , to capture the water in the trap. Previous work however was excellent.”

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“Installed new vanity and faucet in upstairs bathroom after we had removed old one ourselves. Replaced drain in downstairs pedestal sink.”

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“They do good work.”

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“The problem was eventually solved.”

“Everything was fine with them.”

“Papalia Plumbing & Heating met and exceeded my expectations because he stayed with me until the situation was resolved.”

“I was satisfied with their honesty and professionalism.”

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“Everyone they send out is very professional. I have been impressed with everyone who has worked on my house.”

“The plumber, Mike was fantastic.”

“I think it's all been very good.”

“They were a little expensive, but good at their work.”

“The work wasn't done exactly as I wanted it to be done. He was having a really hard time with something that I didn't think was that complicated. I got the sense that he didn't know what he was doing.”

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“There was only one problem I had with the job, which was that they did work I didn't authorize and they charged me for it, but they did refund the amount, so I'd say overall the experience was positive. They worked within my budget and did a good job. It was drainage work. I'd say A-.”

“The guys who come out are always friendly. I like that it's easy to reach someone by phone. They have somebody dedicated to answering calls and scheduling. They did drain work. They get an A.”

“I liked that they show up on time. I had one situation that wasn't fixed correctly, and they followed up with no problem. It was some drain work. They deserve an A.”

“They were able to get here quickly. I had a blockage between the septic tank and the house. They get an A. They were very available. I would recommend them.”

“They were very responsive. We had an emergency plumbing situation, and I thought they were very responsive. It was a septic clog outside the house. I give them an A. Our only concern was we thought that the cost of the services was high for the amount of time the job took and the amount of physical work done. We don't have a lot to compare to because we've never had to call for that service before, but it seemed high for the two and a half or three hours it took. We were very happy with the service. I give them an A.”

“They were responsive, and they addressed the issues that needed to be fixed. Everything seemed to work out, so everything was good on our end. Their last visit was for a sink drain that had been improperly installed at an earlier time and was leaking. They addressed the issue and fixed it without any problems. It works just fine now. I give them an A.”

“They were very professional, but also very expensive. They did some drain work. I would give them a B. They were fine. I would recommend them for their quality of service. I would say, once again, that they are expensive. I would look for another organization that might charge less, but they certainly did a good job.”

“It was fast, and they definitely seemed knowledgeable. They cleaned a drain. I’d give them an A.”

“They were very good. They were on time, they were efficient, and they handled the issues. They did some drain work. I give them an A.”

“They were quick and friendly. They got the job done. They get an A.”

“They solved the problem, but it was a bit expensive. I would give them a B because of their price.”

“They were very responsive, and he was very competent. It was primarily drain work.”

“They cleaned a clogged house drain. The service they provided was great.”

“It was just a clogged drain. It was done quickly. It didn't take them very long at all. You know, it's very expensive to have someone come out. Even if it's a small thing, it's a lot of money. But I guess it's that way with a lot of people now, so I don't know if that's specific to them. I give them a B+. I guess I'm somewhat likely to recommend them. It's just the cost of the service that's the concern, and they don't ever really commit to anything until you're there. So it's hard, as a consumer, from a value standpoint, to make a really strong recommendation. And it was a pretty basic service.”

“He was very professional, and knew what he was doing. He did everything that should've been done, and I can’t complain. They were punctual. I was satisfied.”

“They cleared a blocked drain line. They get an A.”

“They fixed a clogged drain. They had somebody do it, and then a septic tank was actually installed. I would give them an A.”

“They had to clear a big drain in the basement. I'm going to say it was mediocre, so a C. I'm sure they know what they're doing, but they didn't know what they were doing when they were at my house.”

“They unclogged a drain. I'd give them a C.”

“They did work for us, and we had no issues with them. They were quick. They were in and out. We had no issues. They were fast and on time. The price was reasonable. They were removing some clogs from my drains. I’d give them an A.”

“I always have a positive experience with them. I've used them a number of times. Across the board, they are very professional, they are clean, they are courteous, and they got their job done. They inspected it beforehand and did all the things that you would want. I think they tend to be more expensive for certain things. I would recommend them, but they would come at a cost. We got a garbage disposal from them, but since they installed it, I called them back anyway. They've done various things—mostly cleaning out drains and things like that. I would grade the company as an A. The work is fine.”

“The experience was good. The plumber was friendly, and he got the job done quickly and correctly. They've done a few miscellaneous plumbing jobs for me. We had a leak in a toilet. They have done sewer work for us in the past, too. When we bought the house, they had done work previously and we found a receipt, which is why we chose them. They get an A grade.”

“They were very knowledgeable, they fixed my shower. They did drain work on faucets. My parents use them. I would grade them a B.”

“They came on time and they did what they said they were going to do. They cleaned my drains and fixed my sink. I chose them over a different company because they are local and they have done some other work for me. I’d give them a B.”

“They had to replace a component on our drain pan to our heating and water cooling system. We had used Papalia before, and that's how we heard about them. I would grade them as an A+. Our drain pan was overflowing, and come to find out, a component in our pump had stopped working—it needed to be replaced. We thought we were going to have to replace the whole pump, but the person who they sent was knowledgeable about the component. He took the pump apart, found out which component in the pump had failed, and replaced just that component. So, he took the time to research which component was the issue, and because of his effort, it cost us a lot less than we expected it to cost. We thought it was going to cost us $750 to $1,000, but it only cost us $250.”

“We've had several things done. They installed a new furnace, hot water heater, and air conditioning unit. They've done some vent work and they cleared a drain. They've done a lot. I would grade them as an A-. Both the workers and customer service have been exceptional.”

“They fixed what was wrong. It was a clogged sink. It wouldn’t drain. I was pretty pleased with the service. I chose them over a different company because a couple of people I know had work done by them. I’d give them an A.”

“They were punctual and on time. They changed my sump pump for me. The guy was good. The only thing I wished he had done was tell me exactly the exact size that I had initially in there. Luckily I caught him before he started doing the work. That is the only downside that I could think of. Other than that, he was prompt and neat. He did a good job. I saw their truck. I’d give them a B.”