Jacuzzi Bath Remodel by Capital
3rd year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Jacuzzi Bath Remodel by Capital has received 4.7 out of 5 stars based on 108 customer reviews. Learn about Our Research Process.
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3rd year as a Best Pick
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"Founded in 2005, Jacuzzi Bath Remodel by Capital is an award-winning, full-service bath remodeling specialist. We pride ourselves on fantastic customer service and top-notch craftsmanship. We are a trusted business throughout the Greater Boston area, and we would love the opportunity to prove our dedication to you!"

David Arrowsmith | President
Company Information
Services Offered
Jacuzzi Bath Remodel by Capital is a full-service bath remodeling firm offering a full range of bathroom remodeling services, including bathtub replacements, walk-in tub replacements and installations, shower remodels, tub and shower conversions, wall surround installations and replacement, accessibility solutions, and free, in-home design consultations.
Warranty
The company offers a three-year labor warranty and honors lifetime manufacturers' warranties.
Company History
Jacuzzi Bath Remodel by Capital is a family-owned-and-operated company founded in 2005.
Distinctions
Jacuzzi Bath Remodel by Capital holds memberships with the Greater Boston Chamber of Commerce and the Certified Contractors Network and is A+ rated and accredited with the BBB.
Employee Information
Uniformed employees drive marked vehicles and undergo background checks.
Areas Served
Arlington, Boston, Brookline, Cambridge, Malden, Medford, Newton, Quincy, Somerville, Billerica, Lexington, Marlborough, Maynard, Waltham, Andover, Beverly, Burlington, Lynn, Peabody, Salem, Woburn, Framingham, Hopkinton, Medfield, Natick, Needham, Sharon, Stoughton, Wellesley
Address
354 Turnpike Street
Canton, MA 02021
Hours
Mon
7:00 am - 7:00 pm
Tue
7:00 am - 7:00 pm
Wed
7:00 am - 7:00 pm
Thu
7:00 am - 7:00 pm
Fri
7:00 am - 7:00 pm
Sat
7:00 am - 1:00 pm
Sun
Closed
Licenses
HIC 172146, CS-090743

Compiled Score:

Jacuzzi Bath Remodel by Capital has received 4.7 out of 5 stars based on 108 customer reviews. Learn about Our Research Process.
5
96
4
3
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2
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Review by
05/19/2024

No review comments provided

Review by
05/18/2024

“Quality control was one of my concerns. Better communication is needed.”

Review by
05/16/2024

No review comments provided

Review by
05/13/2024

“They were very, very professional, very timely, and the crew was respectful and communicative with us. They were incredibly efficient with the timeline. Furthermore, they well met their estimated timetable in half of what they estimated. It was really amazing how quickly they did everything. A lot of people have been slowing down to take a look at it.”

Review by
05/08/2024

“Very knowledgeable, pleasant to work with, and excellent work.”

Review by
05/02/2024

“They were professional, on time and did an excellent job.”

Review by
04/26/2024

“The process was very strong. The sales rep who came and did the initial meeting was very knowledgeable and polite. The work was done. The team was very kind and knowledgeable. They worked really hard and quickly. They got the job done that day and left it neat. The only reason I did not give it five stars was because it was definitely on the pricey side. Also, there was a gap in communication between when the contract was made and when the work was actually done.”

Review by
04/19/2024

No review comments provided

Review by
04/17/2024

“The sales department is the main issue. They promised one thing, and then it seems like they didn't give us what they promised. We have a lot of issues in that area. The person who sold the product is the one who lied to us.”

Review by
04/12/2024

“The staff at Capital Construction were all professional and polite. There was clear communication from start to finish, and my new roof and door look great!”

Review by
04/12/2024

“We hired Capital Construction to replace our roof and install two gutters. It has been, to say the least, a puzzling and frustrating experience. In the quote phase, we had two separate sales folks come to our home. The second salesperson provided a lot of information that sounded very good at the time and we agreed to use Capital for our project. When we signed our contract we were told we would get going very shortly and would be hearing directly from our PM within a few days. We then received no contact for a couple of weeks and had to call Capital to initiate the project. Our PM, Danny, seemed very good initially, but we were surprised that Danny immediately walked back explicit promises made by our salesperson (e.g. that ANY damage to roof decking was covered under our contract). Nevertheless, we proceeded. We were told that our project would be complete within one day. The team working on our project seemed very good but was not able to complete the project (or even close) within one day. The team didn't include anyone who spoke English well enough to explain to us what was going on and we received no contact from Capital. They showed up at 6 am on a weekend the next day and wrapped the project up by early afternoon. By and large, it seemed like they had done a reasonably good job with the project, though there were some oddities (some cosmetic issues with the roof wall intersection on the front of our home, some things that were done at overhangs that explicitly contradicted what our PM had told us would happen, etc.). Then the fun started. A separate (and great - the best people we worked with through this whole project) team came to install the gutters. One gutter went on fine. When trying to install the other gutter, the team found significant damage to fascia that made it impossible for them to install the gutters. Further inspection showed structural damage to rafters, rotted decking, and damage to structural components of an extension off the back of our home. None of this was Capital's fault. However, it then became clear that they had installed a new roof over the rotted decking and bad rafters and not notified anyone. Next step was a discussion with my PM, who came back, inspected, and promised to get me hooked up with a carpenter to repair the structural damage, and to come back with the roofing team to fix the areas of rotted decking. He also promised to talk with his team about the issue on the front of the home and propose some solutions to me for consideration. I made very clear in this conversation that I was very frustrated to not have had the team stop and allow me to inspect the damage while the roof was not on the home and it was made clear that when the team came back to repair the roof, they, the PM, and myself would all be there. This is when things started to go completely off the rails. The next day, the team showed up late at night (approx. 8 pm) and began to do a whole bunch of work on the home, including on the front of the house, which I had not approved. They repaired (they claim) the rotted roof decking, but I was not able to look at the roof while they made these repairs and cannot verify that everything was fixed. They also installed new fascia over all of the existing damage without doing any work on the structural issues. The work on the front of the home was not satisfactory. My PM came back again, with a carpenter, to inspect the work, and agreed to have the carpenter repair the structural damage and correct the issue on the front of the home. We set a date and time for that work to begin and I was promised a quote that day. From that point on, I never heard from or saw my PM ever again. He ignored all of my calls. After several weeks, I began separate conversations with folks at Capital, who promised me probably at least five or six times that I would hear from my PM, to no avail. I would then call the folks at Capital back, who seemed very frustrated with the PM, promised me they would go to his boss, and I would again hear nothing. Essentially, this is where my project is 2 months later. I am now speaking with a VP of sales, who claims to be addressing the issue, but himself has now ghosted me on a set call time. Capital has my money, has not completed my scope of work, and has been absolutely horrible to work with. Could not recommend against using this company more highly.”

Review by
04/09/2024

“My first project manager was slow to respond and order materials. However, after emailing the company, we got a new project manager who worked in a more timely manner. We appreciated the prompt response from the top people for our situation.”

Review by
04/07/2024

No review comments provided

Review by
04/06/2024

“The initial quotation was handled badly resulting in a large increase in cost after the contract was signed and other bidders were passed on. There are a couple of issues with the work that would make me think twice about a recommendation.”

Review by
04/06/2024

No review comments provided

Review by
04/05/2024

No review comments provided

Review by
04/02/2024

“Capital Construction Contracting was very disorganized.”

Review by
04/01/2024

No review comments provided

Review by
03/31/2024

“Very good work done, just very expensive”

Review by
03/30/2024

“I was pleased with their work, coordination, and communication.”

Review by
03/28/2024

“Capital Construction was a great company to work with. Jim was the main salesperson I worked with, and he was very patient, informative, and kind. Scott was the project manager for my siding project, and he went above and beyond time and time again. Scott was always responsive and communicative, and showed he genuinely cared about me and the project -- I felt like he was treating the project as if it were his own home the entire time. His team was great, too! The site was left clean every day, the project was completed much faster than I anticipated, and the work was high quality. Re-siding a house is a big project -- financially, emotionally, and otherwise. Not only was the final result even better than I expected, but the process was easy and even fun! I would recommend Capital Construction to anyone, especially if they get to work with Jim and/or Scott! Thanks so much for everything!”

Review by
03/27/2024

“As I rule, I never give reviews online or recommend a contractor since I am not sure if my experience with a project is representative of the company. If asked by someone, I will say who did the work, but again, but I do not make a recommendation.”

Review by
03/26/2024

“When we first started working together, I was very satisfied with the experience. As time went on, I became less satisfied because of the delays. One of my windows had not been measured correctly so I had to wait more than a month for the replacement to be installed. It had already taken a long time for the windows to come. I was more satisfied with the first window installer. I became disheartened when I found out that the windows would just be replaced, and my expectation had been that any damaged wood would be corrected. I guess my expectations were too high. After the roof had been finished, a stranger came by admiring it. I gave her the number to contact your office. If I recommend anyone, I will be sure to tell them to communicate their expectations.”

Review by
03/25/2024

“Very good work, very good communication.”

Review by
03/25/2024

“We had a wonderful experience thanks to our Project Manager Scott, he was unbelievable!! We had some mishaps through our project which would've made me choose less than 5 stars and perhaps not recommend Capital but since Scott was so amazing he kept the level and quality of service 5 stars. He is an asset to Capital! We had siding, trim and windows completed. Our crews worked hard and did a beautiful job once fully finished.”

Review by
03/25/2024

No review comments provided

Review by
03/24/2024

“Terrible throughout this entire process it started with the sales man. Over promised work that could not be done or would tell us things like we replace the insulation in the walls, and framing if need be. None of that is true. Chris said the exterior facias came in any color we wanted, also not true. Chris said the window trim would come in the color we wanted, not true. They miscounted all of the windows in the house 6 times, they had to come out and re count every time and each time the contracts were wrong. Chris also told us the work would be completed 8/10weeks after signing the contract here it is, March and we’re still dealing with issues. The windows are leaking, half of the windows were not flashed properly as I visually inspected them and there was no ice and water anywhere… They left holes in the siding exterior walls and just patched them with spray foam. I could keep going, this company is far from honest contractor work and they just cover up all there hack work. I have several photos i wish i could include. Oh and because they miscounted our windows they shorted the cleanup process and my entire yard is left with screws, nails & glass..”

Review by
03/21/2024

“Happy with the subcontractors work but found dealing with the project managers to be difficult.”

Review by
03/19/2024

No review comments provided

Review by
03/17/2024

“Workmanship was terrific and project was actually started sooner than expected. Not too happy about the way the final payment was handled for the project since there were extenuating circumstances and no patience from the company for USPS.”

Review by
03/14/2024

No review comments provided

Review by
03/13/2024

“The workers helped us with a few items they didn’t have to do”

Review by
03/12/2024

“This is the second time they've done work for me, and I was blown away by the quality and professionalism of the organization.”

Review by
03/09/2024

No review comments provided

Review by
03/08/2024

No review comments provided

Review by
03/05/2024

“Closet America efficient and completed the job quickly. They were careful to make sure I approved of the project through every step of the way.”

Response
Thank you for your 5 stars!
Review by
03/03/2024

No review comments provided

Review by
02/28/2024

No review comments provided

Review by
02/26/2024

“Very professional and well executed from the start. Barry, our sales consultant, spent two hours with me discussing various options, measuring the roof dimensions, and inspecting what he could from outside and the attic. The work started at least a few weeks earlier than I expected, and was done within the promised time. There was one major overrun due to the plywood being in worse shape than anticipated, but that can happen and I do not believe it was due to any poor diligence on Capital Construction's part. The project manager on site was very responsive to any issues I identified. Highly recommend.”

Response
We are thrilled to hear your feedback .Thank you for sharing - The CCC Team
Review by
02/26/2024

“If this were simply about the quality of the work completed by the people who actually did the work, I’d have no hesitation in recommending. But they are the most disorganized, uncommunicative company I have ever worked with. Never again.”

Response
Hello Mr Ellsworth, I'm sorry to read your experience with our company . I did reach out by telephone and left a voicemail requesting a callback to discuss this further .. Please call me at 617 319 1225 - ext 208 Thank you
Review by
02/23/2024

No review comments provided

Review by
02/22/2024

“From start to finish the experience was awesome.”

Response
We are delighted to hear this - The CCC Team
Review by
02/21/2024

No review comments provided

Review by
02/20/2024

No review comments provided

Review by
02/20/2024

No review comments provided

Review by
02/16/2024

“This was a big project for us, both in cost and physical impact on our house. Our roof is large and complex so we are glad we went with a company that pointed out and performed all the involved steps with our shingles, rubber and stucco.”

Response
Thank you for your positive feedback! - The CCC Team !
Review by
02/15/2024

No review comments provided

Review by
02/14/2024

No review comments provided

Review by
02/13/2024

“They did really well, a great job.”

Response
Thank you for your 5 stars ! - The CCC Team
Review by
02/13/2024

No review comments provided

Review by
02/12/2024

No review comments provided

Review by
02/07/2024

“I am especially pleased with the careful installation of all the work performed. The roof and siding labor was intensive and the results were extraordinary. Warren Velton’s workers are highly recommend. The roof foreman Dan Holt, and siding foreman John.Avagianos along with all customer relations staff were always available and attentive.”

Response
Thank you Larry! You made our day
Review by
02/07/2024

“They were excellent from start to finish.”

Response
Thank you for your feedback;)
Review by
02/06/2024

“Sadly NO. jury is out until the remainder of the job is finished -- see comments below. I was very enthusiastic about Capital when I first met the sales rep and in first weeks afterwards. then it became one screw up after another”

Review by
02/05/2024

No review comments provided

Review by
02/04/2024

No review comments provided

Review by
02/01/2024

“The cost of this type of house repair varied wildly during research. Capital was in the middle.of quotes I received. I was worried I was paying far too much. But the experience was far better than I expected, and I realize this price resulted in a very good result. It's worth paying more to get superior service. Some people may not able to afford the costs. From my experience that extra cost was justified.”

Review by
01/23/2024

“The installers did an excellent job with the demolition and install and I would recommend to a friend if the cost is not prohibitive to them.”

Review by
01/16/2024

No review comments provided

Review by
01/13/2024

No review comments provided

Review by
09/27/2023

“The process was easy, and the team was very professional.”

Review by
09/13/2023

No review comments provided

Review by
09/13/2023

“We had our master bath remodeled including shower, tub, vanity, sink, toilet, lighting, and floors done. Even with having to remove a jacuzzi style tub and tile floors they were done in 4 days. The guys were great, professional, and a pleasure to work with as were the sales staff, project manager, and company customer service contact. We were so pleased with the outcome that we have hired them to update another bathroom. Highly recommend.”

Review by
09/11/2023

“Very prompt and we’re here when scheduled”

Review by
09/11/2023

No review comments provided

Review by
09/07/2023

No review comments provided

Review by
09/06/2023

No review comments provided

Review by
09/06/2023

No review comments provided

Review by
09/05/2023

“The workers that installed the shower were very professional. They went above their work very well.”

Review by
09/01/2023

No review comments provided

Review by
08/28/2023

“Bath Makeovers completed my construction,not Jacuzzi.”

Response
Hi Dorothy , We at Bath Makeover have recently partnered with Jacuzzi hence our name change to 'Jacuzzi Bath Remodel' . We are still the same company who did your project .
Review by
08/25/2023

No review comments provided

Review by
08/25/2023

No review comments provided

Review by
08/22/2023

No review comments provided

Review by
08/18/2023

“The job preformed by capital was Excellent!”

Response
thank you for your kind words!
Review by
08/17/2023

“The entire process was positive. From sales thru roof completion and follow up Capital was accessible, responsive, did quality work, explained what they were doing, and kept us apprised of progress.”

Review by
08/15/2023

No review comments provided

Review by
08/12/2023

No review comments provided

Review by
08/09/2023

“All in all a great experience, I would definitely recommend them to anyone looking to replace their showers / bathtubs. We had an old clunky fiberglass shower and a retro black bathtub with god knows what material. The new shower and bathtub look AWESOME! For the shower, we did a gray subway tile on the front and back and herringbone / chevron on the side - it really transformed our entire bathroom as it’s the centerpiece of the room. Where else can you find a DOUBLE LIFETIME warranty that can be transferred to a new owner if you sell your house? Thats a great bonus. They do full remodels too but can’t speak to that as we got our showers done, but based on their craftsmanship, cleanliness and workforce, would anticipate them doing a great job. One area to set better expectations is the coordination between demo crew, plumbers, inspectors and install crew - this makes the job go a little longer than expected but a lot of that is due to the coordination with local permits and inspectors. Knowing that on the front end would have helped, but Hailey in the home office was very responsive and helped us understand the time tables. All in all, highly recommend!”

Review by
08/08/2023

“Capital Construction replaced my roof, and it was a very positive experience from start to finish. I would definitely work with them again!”

Review by
08/08/2023

No review comments provided

Review by
08/07/2023

No review comments provided

Review by
08/04/2023

“I only have good things to say about my My experience with the crew that did the siding project on my house. Very professional, respectful and conscientious about my space since I work from home and have very close neighbors on one side. Overall an excellent experience for me, I would recommend highly.”

Review by
07/30/2023

No review comments provided

Review by
07/29/2023

“My bathroom went from a total nightmare to bold and beautiful in a week. There were a couple of bumps in the road, but the customer service team is highly responsive. Quality work was done and any associate that we dealt with was friendly, knowledgeable and meticulous. They cleaned up extremely well every day and made sure we checked their work before they left. If we wanted something fixed/changed/tweaked, they were happy to oblige.”

Review by
07/27/2023

No review comments provided

Review by
07/26/2023

“I tell everyone who has done my project.”

Review by
07/26/2023

No review comments provided

Review by
07/23/2023

“Great work, on time, clean, good team!”

Review by
07/21/2023

No review comments provided

Review by
07/20/2023

No review comments provided

Review by
07/19/2023

“Everyone we interacted with was professional, friendly, and efficient. Work was finished quickly with lovely results.”

Review by
07/18/2023

No review comments provided

Review by
07/17/2023

No review comments provided

Review by
07/17/2023

No review comments provided

Review by
07/15/2023

No review comments provided

Review by
07/04/2023

“All I had done was by bathroom remodeling due to a rotten job from a previous company. I have recommended you to my friends. I did not have a jacuzzi bath installed.”

Review by
07/03/2023

No review comments provided

Review by
07/03/2023

“They were very responsive, did everything on the time as they said it and the people who worked at my home were very conscience. They provided good quality work and were respectful of the property.”

Review by
06/30/2023

“Capital Construction worked around my schedule and were on time with the delivery of product and on shedule. I would definitely call them for the next project!”

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