“They met my expectations in every area.”
“The actual structure of the tent that they had erect in our home was pretty complicated and they did a great job with that.”
“Helped me understand the process up front. Was straightforward. Told me that if they saw any mold a mold specialist would be needed and so we started with that. Other companies didn't explain this and that delayed our project a lot.”
“They were on time, they communicated everything with me very clearly, and they followed the process as they broke it down for. They're great to work with.”
“Everything was fine.”
“It was just the kitchen and the bathroom, they met my expectations overall.”
“Ryan Bickerstaff is phenomenal. I have worked with him three different times and he provides great service. He is knowledgeable, courteous and put our needs first. I felt he cared about us and the project. He is top shelf. I have recommended him to others.”
“They meet all of my expectations.”
“I was most satisfied with their quick responsiveness and the thoroughness in the follow through. They communicated with my wife who was on site, but also called and told me what was going on and I thought that was very professional.”
“I would like to recognize my lead installer for his exceptional service.”
“Their communication was great.”
“Exceeded all the way”
“Their customer service is really good, but their machines kept cutting out, and I had to keep restarting their machines during the entire 72-hour process it took to dry out the home. That was a little annoying, but other than that it was fine. Overall, I would give them a B-. They didn't really do anything besides set up the machines and leave.”
“It was for my rental property, so I wasn't at the place, but they did go over a lot of information with me and my options, and they did get out there quick on what I needed. I don't have any complaints, and my tenant would definitely let me know if she had any complaints, and she didn't have any complaints. I'd recommend them in the future.”
“They did a great job. I think the project manager did a great job at communicating with us, just picking up on our needs, and responding to us whenever we had an issue or a question or something that wasn't coming out to our satisfaction. Overall we were satisfied with the water remediation. I would grade them A-.”
“PuroClean did some clean-up last year. They came in on the weekend when we were really needing some help. They came pretty quickly, they seemed to know what they were doing, and set up everything that we needed, and dried everything up that we needed. I would grade them A+. I think we’ve already recommended them.”
“They got out there very quickly. They were very timely. They were professional at everything they did. They got everything done quickly and came in at the price that they quoted. They did excellent work, and I had no complaints. I'd recommend them.”
“We had water damage in the house. They were very good. They showed up immediately and took care of the problem. They were here four, maybe five, days working on the problem. They corrected and took care of everything. I'd give them an A+.”
“They did good work. Their account manager, or the guy on point for working with us, was very receptive to our questions and answered them all, so he did a good job. I'd grade them A+. I'd recommend them.”
“They were professional, they explained the entire process very thoroughly, and all of the legal ramifications of mold remediation so I got comfortable with what they were doing and why. They get an A.”
