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“We used Nelson because of previous work. We are currently experiencing several issues with the job . Waiting on Nelson to address”
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“The estimator did not include everything, apparently, in the estimate. I was hit with change orders before I had my first cup of coffee on the very first morning. All I told the estiminator was to identify everything that needed to be done. He gave me the quote and I did not appreciate having additional change orders given to me. In addition, I had spoken to the estimator about using composite wood to replace the deck railing. It was written kind of in that way in the quote. It said that all replacements would be made of composite wood. Then I was told that that didn't mean the deack rails. I was hit for an addition change order for that; however, it was already agreed upon with the estimator to begin with. When I asked to get the estimator on the phone to confirm what we had agreed on, I was told the estimator was on vacation and could not be reached. Which I felt was crap. I am sure he had a phone and I am sure his boss said it was going to cost more of this, so they passed that right on down to me, which is what I asked for at the very beginning so I didn't have any surprises. I got hit with $700 worth of change orders for that and another $600 to replace the boards that they bought with the composite that I originally agreed to with my estimator. These two things drive me nuts.”
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“Communication was an issue. The crew did not speak English.”
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“Everything has been good. The service and responses have been excellent, and there was also on-board communication.”
“They did an excellent job all around.”
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“We would recommend Nelson to any of our friends and family without reservation.”
“This is the third project for which we’ve used Nelson Exteriors. The professionalism of the entire company is second to none. We are 100% confident that the project will be completed in a timely manner, and that it will be done in a way that exceeds our expectations. Chris, Josh and all of the others who worked at our home did an outstanding job and we couldn’t be more pleased with the results.”
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“I definitely would recommend Scott Nelson Exteriors to anyone. This is a very professional group always working with the customer to identify areas of need and offering solutions. Work is done in a timely manner. The entire crew is trained and friendly--good to work with. We're very pleased with the job!”
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“It was impossible to talk with the workers because they didn't understand English. The”
“Would not recommend a company that I didn’t like and you guys did a fine job”
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“From the salesperson to the work crew and scheduling team, they were all very professional.”
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“Very quick to respond, great communication with sales rep, project manager and the entire crew. I would recommend them if you need anything done to your home.”
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“They were prompt and responsive to any question I had during the process.”
“They are very professional and prompt. They do an excellent job cleaning up while doing their work.”
“Quality workmanship completed as planned.”
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“Very professional, excellent crews, would highly recommend.”
“I would highly recommend Nelson Exteriors to a friend. Everyone from sales, front office, and project manager/work crew were great to work with.”
“Great”
“Actual siding and painting was very good; however, the post-project support we requested to fix some sloppy work left a lot to be desired.”
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“They were very professional. I enjoyed working with them.”
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“Based on my past experience I came back to them for this project”
“I have already recommended you to several friends and neighbors.”
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“I still have a door you installed that is very difficult to open,it is poorly installed and requires adjustment”
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“Pleasant experience.”
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“From start to finish, they were incredibly responsive and communicated regularly. Communication is one of their greatest strengths. They are always available.”
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“Great work, communication, and thorough reviews.”
“The exceptional final quality of the exterior paint job will encourage me to recommend Nelson Exterior to a friend.”
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“It was the best experience I have ever had with a contractor!”
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“The crew and the workmanship were excellent!”
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“The service was really good from beginning to end.”
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“I'm completely satisfied with the work that Nelson Exteriors did. They completed a repair of my siding, a chimney replacement, and painting of the house. All the crew members were very dedicated and efficient. It went very smooth and all got done in a couple of days and I very much appreciate that.”
“Even though there was some miscommunication and glitches, I was very satisfied that my project manager, Jorge, resolved them all to my satisfaction. For this reason and for the quality of the work and materials, I would recommend Nelson for any exterior project.”
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