Wm. Henderson Plumbing, Heating & Cooling Services
5th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Wm. Henderson Plumbing, Heating & Cooling Services has received 4.7 out of 5 stars based on 214 customer surveys.
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5th year as a Best Pick Call
"For 42 years, our business has had one goal in mind: 'Keeping our customers comfortable.' With a fully stocked warehouse, a rapid-response team, and skilled technicians, there's no delay in getting your job done quickly and professionally. As an added convenience for our customers, we offer extended financing."

Bill Henderson | President
Company Information
Services Offered
Wm. Henderson is a full-service plumbing company that serves residential and commercial customers. The company specializes in the repair of water heaters, garbage disposals, sump pumps, and water filters. In addition to installing generators, Wm. Henderson cleans drains and sewers as well as repairs, replaces, and provides video inspections for underground sewer and water services.
Warranty
The company offers various warranties.
Company History
The local, family-owned-and-operated company was founded in 1977.
Distinctions
Wm. Henderson is a member of the Plumbing-Heating-Cooling Contractors Association and Quality Service Contractors.
Additional Information
Wm. Henderson offers plumbing equipment by Kohler, Moen, Gerber, Bradford White, Navien, and American Standard.
Areas Served
Bryn Mawr, Malvern, Philadelphia, Wayne, Broomall, Havertown, Media, Springfield, Coatesville, Downingtown, Kennett Square, Phoenixville, West Chester
Address
500A Abbott Drive
Broomall, PA 19008
Hours
Mon
Open 24 hours
Tue
Open 24 hours
Wed
Open 24 hours
Thu
Open 24 hours
Fri
Open 24 hours
Sat
Open 24 hours
Sun
Open 24 hours
Licenses
PA013279

Compiled Score:

Wm. Henderson Plumbing, Heating & Cooling Services has received 4.7 out of 5 stars based on 214 customer surveys.
5
177
4
26
3
6
2
3
1
2
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
09/30/2019

“It is a larger HVAC/plumbing company, which meant that it was always easy to reach someone and everyone they sent was professional and very capable, and they seemed to have mutual respect for other company employees.”

Review by
09/30/2019

No review comments provided

Review by
09/30/2019

No review comments provided

Review by
09/23/2019

No review comments provided

Review by
09/23/2019

No review comments provided

Review by
09/23/2019

No review comments provided

Review by
09/23/2019

No review comments provided

Review by
09/23/2019

“They were all good and worked well as a team.”

Review by
09/23/2019

No review comments provided

Review by
09/23/2019

No review comments provided

Review by
09/23/2019

“Everything was as expected.”

Review by
09/23/2019

“Everyone that Sarah dealt with at Wm. Henderson Plumbing & Heating was very professional and provided exceptional service.”

Review by
09/23/2019

“Tony Falcone for our steam boiler and radiators. The plumbers who repaired our main stack were also excellent.”

Review by
09/23/2019

No review comments provided

Review by
09/23/2019

“Wm. Henderson was supposed to replace a leaking faucet, which was visible and reported in a home inspection. However, when the Wm. Henderson plumber arrived he said that it was the trap and replaced that part and did not touch the faucet. As the owner of the home, we turned off the water as we were not living in the house at the time and upon sale of the house and the final walk through the new owners found that the faucet was still leaking. When I called Henderson who 'guarantees' their work, they said that they would fix the problem for no additional cost, however, when they arrived they said that they would not repair the faucet since that was not the part they fixed initially. Not only did they tell me that the problem that I had called them for was not the actual problem and therefore fixed the wrong thing, but they would not honor their guarantee or their work. Additionally, the amount they quoted to fix the faucet at that time was so far above four other plumbers that I had quote me on the work, including charging twice as much for the part.”

Review by
09/20/2019

“Geoff”

Review by
09/19/2019

No review comments provided

Review by
09/19/2019

No review comments provided

Review by
09/19/2019

No review comments provided

Review by
09/18/2019

No review comments provided

Review by
09/18/2019

No review comments provided

Review by
09/18/2019

“Jason! I think his name is Jason! Please check the work order and see who was sent out to my house! Wonderful plumber who did excellent work!”

Review by
09/18/2019

“All the guys who have worked on my property far outshine those of our previous vendor: Oliver”

Review by
10/16/2018

“Service, reliability, prompt arrival.”

Review by
10/10/2018

No review comments provided

Review by
10/10/2018

No review comments provided

Review by
10/08/2018

No review comments provided

Review by
10/08/2018

“They exceeded my expectation on the care of the install.”

Review by
10/08/2018

“I have high expectations and they meet them every time.”

Review by
10/08/2018

No review comments provided

Review by
10/08/2018

“I was impressed with the actual work that was done. I have no complaints about the quality of work.”

Review by
10/03/2018

“job was performed in a timely manner.”

Review by
10/03/2018

“They have replaced a toilet because there were some issues with that repeatedly and they have done some other plumbing jobs for me. They have always been very good. They are friendly and very efficient.”

Review by
10/03/2018

“Jeff was very good.”

Review by
10/03/2018

“Every guy that came out to my house to fix whatever they had to fix were awesome. There was one guy that came out twice who was great. You guys are the only ones I use, and I talk about you to anyone who needs a plumber.”

Review by
10/03/2018

“I was satisfied with how quickly they responded.”

Review by
10/03/2018

No review comments provided

Review by
10/03/2018

No review comments provided

Review by
09/27/2018

“I was most satisfied with the fact they did exactly what they said they would do, they responded how they said they would respond, and the job was completed without any hiccups at all.”

Review by
09/20/2018

“I like them because they are local. They also sponsor a little league I am involved in.”

Review by
09/20/2018

No review comments provided

Review by
09/14/2018

“They did a good job overall. I am pleased they got the job finished as quickly as they did.”

Review by
09/14/2018

“They worked on the water heater. My tenants called me and said it had went out so I called Henderson. They came out that day and got the work done in the same day.”

Review by
09/14/2018

“They have been terrific. I would recognize the ladies in the office and the person who returns my calls and runs the project for exceptional service. I believe his name is Chris. We couldn't be happier.”

Review by
09/14/2018

“Michael is very professional.”

Review by
09/14/2018

No review comments provided

Review by
09/14/2018

No review comments provided

Review by
09/14/2018

“I was pleased with the communication, how quickly they could get with my house, and that they were careful and clean. I'm pleased that they covered their shoes so they didn't dirty my rugs.”

Review by
09/14/2018

“I am the most satisfied with their dependability.”

Review by
09/14/2018

“The technician was very nice. They did a good job. It was just way too much money.”

Review by
09/14/2018

“The pricing is out of control. It is way too high. It was expensive.”

Review by
08/10/2017

“They couldn't be any better if they tried. They're always on time when they call you. They do a good job. They give you an honest price. I've compared them with other places and most of the time they've beaten the prices. They're a family organization and it shows because they just do a great job and all the people that work for them are very, very pleasant. You don't have to worry about them being in your house or anything. Nothing ever disappears. I just can't speak highly enough of them. They've done a lot of work for us. They put in an air conditioning system. They've worked on our heater. They do work on our air conditioner when it needs to be reviewed and so forth. They've done plumbing work for us. They put in a powder room for us from scratch. I'd give them an A+ overall.”

Review by
08/10/2017

“Those guys are awesome. They'd done plumbing and heating for us a number of times. They typically send people out that are above and beyond interested in their craft. The people they send out are obsessive about their craft. The guys that put my furnace in, I could tell they were in love with their work. You know what a difference that makes when someone is truly passionate about the work they do? That means my space, the space they're working in is clean, the installation is quality, they're happy to explain things to you. I've had that for heating, I've had that for plumbing as well. Guys that are just close to obsessive about the work. They're just passionate about the kind of work they do, and that makes a difference to me. That really makes a difference to me.”

Review by
08/10/2017

“They have done a lot of work for me. I had a new heating system put in, and they were really good during the whole situation, and then I've had follow-ups with them and service. They guaranteed everything for five years, and it's just up now, and it's been a great experience. They have done some other plumbing work for me. I would grade the overall experience with an A. I would highly recommend them, and I have already recommended them. They are a great company.”

Review by
08/10/2017

“I liked that they called you and reminded you of your scheduling, and your maintenance. They are thorough, and if something is wrong, they show you and point it out, they are not forcing service on you. I have a maintenance plan, so they checked the central air, checked my heater, checked the plumbing to make sure it's all up to code. I would grade the overall experience with an A+. I would highly recommend them to a friend.”

Review by
08/10/2017

“I liked that they do a good job, and they are respectful in the house. They clean up and are careful about pets and about not letting them out the door when they go in and out, and they do good work. They remodeled one of our bathrooms. We have a contract with them. I would grade the overall experience with an A. I would highly recommend them to a friend.”

Review by
08/10/2017

“I liked that they were on time. They did great work. Never had to call them again. They cleaned out my heater. They replaced a line from the street coming into the house. They did work on the bathrooms, putting in faucets and everything. I would grade the overall experience with an A+. I would highly recommend them to a friend.”

Review by
08/10/2017

“I liked that they kept the house clean, and they were quick. They did heating and plumbing work for me. I would grade the overall experience with an A-. I would very likely recommend them to a friend.”

Review by
08/10/2017

“They put in a hot water heater or something for us. I don't have any complaints about what they did. It's good. I would remember if they did a terrible job. Everything was done with no issues.”

Review by
08/10/2017

“I liked that they were quick. They did plumbing work for me. I think it was a broken faucet that they fixed. I would grade the overall experience with an A. I would highly recommend them to a friend.”

Review by
08/10/2017

“I liked that they arrived quick, on time, and people that did the work were very respectful. They did plumbing work for me. I would grade the overall experience with an A.”

Review by
08/10/2017

“They were great. They were excellent. There were a couple of problems but the way they handled it was so excellent. They fixed my kitchen sink entirely. They did great.”

Review by
08/10/2017

“Very responsive. They got the work done in a real timely manner. They replaced the water heater for me. I'd give them an A+ overall. They were great, they really were.”

Review by
08/10/2017

“They put a hot water tank in my house. I liked everything. I would grade the overall experience with an A+. I would highly recommend them to a friend.”

Review by
08/10/2017

“They are attentive, acceptable and very personable. They did some plumbing for us. I'd give them an A+ overall. I've already recommended them.”

Review by
08/10/2017

“They were quick. They did a plumbing emergency for me; they fixed a leak. I'd give them an A+ overall.”

Review by
08/10/2017

“What we understood we would be bill up front was different than what we were actually billed for. It was work on our water heater. I'd give them a C+ overall. I just really felt like they were sort of dishonest in the way that they presented it when we gave them the job and after when they expected the payment. That's what my base issue was.”

Review by
07/25/2017

“They did plumbing work. They did a good job. I would grade the overall experience with an A. They just looked at it and gave us their opinion and we ended up doing something else. It was a septic issue, so it really didn't have anything to do with the problem. I would very likely recommend them.”

Review by
07/25/2017

“Everything went fine. He put in a new washer in the faucet and the sink is working. I liked that everybody was kind, very nice, no problems. This is not the first time I've used them. They just did plumbing work for me. I would grade the overall experience with an A+. I would recommend them.”

Review by
07/25/2017

“They’ve done work for me many times. I've never had a problem with them. They come, they do the work, I'm satisfied, and that's it. I pay them and there are no issues. They did work on my heater and they did some plumbing work in my bathroom. I would give them an A overall.”

Review by
07/25/2017

“I liked that they were knowledgeable and did the things right. They repaired my heater and installed a new air conditioner. They did plumbing work. It was hot water and they fixed the pipes. I would grade the overall experience with an A. I would recommend them.”

Review by
07/25/2017

“I liked everything. they were fast, they worked with me on payment, and the work was done properly. They replaced the hot water heater. They also did some minor service to the A/C unit. I would grade the overall experience with an A+. I would recommend them.”

Review by
07/25/2017

“They are fantastic. They respond very kindly. They gave very thorough answers. You ask them questions, they give you an honest response. Their work has always been high quality and up-to-grade standards. They are very easy. They are very practiced about reaching out to you. Very friendly. Everybody I met there is friendly from the front desk people to the actual workers themselves who visited my home. I always feel that I'm in good hands with them. They have done a couple of big projects. One, they put in a utility sink in my basement and they also put in a new hot water heater. On top of that, they do yearly A/C inspection and yearly water inspection, and they also put in a new garbage disposal for me. I would grade the overall experience with an A+. I would recommend them.”

Review by
07/25/2017

“They do our A/C and plumbing. I'd give them an A+ overall.”

Review by
07/25/2017

“They just do good work. They're honest. They might charge a little more. I'd give them an A+ overall. They just fixed some water pipes.”

Review by
07/25/2017

“They did the job right, clean and with no problem. They put in a water heater. I'll give them an A overall.”

Review by
07/25/2017

“I would say they were responsive and quick. They installed new exterior piping and faucets to the outside of our house. They did plumbing work. I'd give them an A overall.”

Review by
07/25/2017

“They're still not done but they've been keeping me informed. It was an issue with the A/C. They have done plumbing work for me in the past. It's a repair for the A/C. I'd give them an A overall.”

Review by
07/25/2017

“I liked their responsiveness and customer service was good. They have done plumbing work for me. I would grade the overall experience with an A+. I would recommend them.”

Review by
07/25/2017

“They did a nice job. They did a furnace and water heater tune-ups. I would grade the overall experience with an A. I would very likely recommend them to a neighbor or friend.”

Review by
07/25/2017

“I liked that they were on time, and they did what they were supposed to do. They did some basement repairs. It was for plumbing. I would grade the overall experience with an A. I would recommend them.”

Review by
07/25/2017

“They were timely and neat and very polite. They put a new soil pipe in for me. This was the first time that I've used them. I'd give them an A+ overall. Their customer service and quality of work was great. I would recommend them.”

Review by
07/25/2017

“They've done several jobs for us. I'm happy with what they did. They have done heating and air conditioning, drainer and sewer work for me. I would grade the overall experience with an A. I would very likely recommend them.”

Review by
07/25/2017

No review comments provided

Review by
07/25/2017

“I liked that they were on time. They did a heating and cooling maintenance, as well as plumbing. I have been using them for three years. I would grade the overall experience with a B. I would very likely recommend them.”

Review by
07/25/2017

“They dealt with leaks in my washer, it was causing water damage to the ceiling below. And recently they helped repair a kitchen faucet. I don't want to downgrade them too badly. The work was good. The gentleman was fine. I'd give them a B overall. The problem was I could've gone to the store and bought a new faucet and they said look in the catalog and tell us what you like and they'd get it a timely fashion. Or they'll have something on the truck and the things they had on the truck were three times as expensive as the other thing. They were probably just trying to be helpful but they seemed to have the lower end items on the truck. They knew what they were doing.”

Review by
07/25/2017

“They repaired a pipe for me. They have not done any plumbing work. No air conditioning, but they did repair the heating pipe. I would grade the overall experience with a B+. The guy just came in and helped me when I was in a tight spot. I would very likely recommend them.”

Review by
07/25/2017

“They hooked up a hose vent, they did some work in the basement on the heater, and they did some work on a toilet. No heating or A/C work was done. I would grade the overall experience with a B. The toilet was not fixed. One guy had to come back and fix the other guy's work, it was done wrong. I would likely recommend them.”

Review by
07/25/2017

“I had my bathroom completely redecorated for my new husband. And I called Henderson to do it because I had always used Henderson and have had good luck with them in the past. So, I had the bathtub taken out and a walk-in shower put in and a new toilet and a new sink and a new medicine cabinet all put in and there's something wrong with the sliding doors on the shower, they don't close completely. And when I called them they gave me the name of the person who made the shower. They didn't look into it themselves or really do anything about it. Then just recently the mirror on the medicine cabinet just fell off the door on the medicine cabinet and when it fell off, of course the glass broke, we could see that it had only been taped up there. It hadn't been put on in any way that would cause it to last 20-30 years at all. And so, I called the owner, and I wasn't able to speak with him. He never called me back and I called him several times over a long period of time. And he never called me back. So, I can't tell you how disappointed I was. I had used these people for years actually. In the past, they had done heating, air conditioning, and they had taken care of all of those types of things in our house. It's just so rude for the owner not to call me back immediately and apologize and discuss what's to be done. My thought wasn't that he would have to pay for a new one and put it in free, I wasn't expecting anything like that. But I did think he would at least put in a new one and just charge us for the work or just charge us for the new one, vice versa. It's shocking really that the owner of the company would treat a good customer like that. I'm thinking that I had had good service from them before that. All of these things happened with the new bathroom. I'd give them a C overall. The customer service was fine until there was a problem, and when there was a problem, it was terrible. I'm not at all likely to recommend them.”

Review by
10/02/2016

“Prompt, professional service. Tech person was very forthright and honest about assessing the problem and made recommendations that saved me the expense of replacing a section of pipe/valve. I highly recommend Henderson not only because of their exemplary customer service but their technical expertise and professional conduct.”

Review by
10/02/2016

“WM Henderson is an honest and fair quality organization. They did not try to upsell me on things I didn't need - like so many other plumbers do. ”

Review by
10/02/2016

No review comments provided

Review by
09/30/2016

No review comments provided

Review by
09/30/2016

“A great company from the time that you call until the service person finish the job. I have recommend William Henderson to family and co-worker and they as well have had great service. ”

Review by
09/30/2016

“Service was performed in a timely manner and technician was knowledgeable and punctual. Thanks so much! ”

Review by
09/30/2016

“Somewhat expensive, however, I've found all aspects of their service to be superior. ”

Review by
09/29/2016

“The first technician who did the bulk of our work was a top notch, extremely knowledgeable professional. He receives all A+ ratings. A part was back-ordered, however, and the technician who came the second day required some oversight to finish the job correctly. Overall, the job was done as necessary.”

Review by
09/29/2016

“Everything was great until the gaskets for the faucet that they installed slipped or broke. Now, within 4 months of the installation the entire faucet is loose and slides around. I would expect this perhaps after 8-1 years, not 4 months. I don't know if it was a fault in glue, craftsmanship or something else, but this is disappointing. The worker was great and friendly, but the fact this failed so quickly does not sit well.”

Review by
09/29/2016

No review comments provided

Review by
09/29/2016

No review comments provided

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