Wm. Henderson Plumbing, Heating & Cooling Services
4th year as a Best Pick
Best Pick 2018
certified company
A
rated
Based on 261 Surveys
Our Certification Process
Best Pick Guarantee
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Compiled Score: star star star star star
Wm. Henderson Plumbing, Heating & Cooling Services has received 5 out of 5 stars (A-rating) based on 261 customer surveys conducted by Best Pick Reports.
4th year as a Best Pick Call
"For 41 years, our business has had one goal in mind—'Keeping our customers comfortable.' With a fully stocked warehouse, a rapid-response team, and skilled technicians, there's no delay in getting your job done quickly and professionally. As an added convenience for our customers, we offer extended financing."

Bill Henderson | President
Company Information
Services Offered
Wm. Henderson is a full-service plumbing company that serves residential and commercial customers. The company specializes in the repair of water heaters, garbage disposals, sump pumps, and water filters. In addition to installing generators, Wm. Henderson cleans drains and sewers as well as repairs, replaces, and provides video inspections for underground sewer and water services.
Warranty
The company offers various warranties.
Company History
The local, family-owned-and-operated company was founded in 1977.
Distinctions
Wm. Henderson is a member of the Plumbing-Heating-Cooling Contractors Association and Quality Service Contractors.
Additional Information
Wm. Henderson offers plumbing equipment by Kohler, Moen, Gerber, Bradford White, Navien, and American Standard.
Licenses
PA013279
Areas Served
Bryn Mawr, Malvern, Philadelphia, Wayne, Broomall, Havertown, Media, Springfield
HOMEOWNER REVIEWS SELECTED FROM SURVEYS COLLECTED:

“They are fantastic. They respond very kindly. They gave very thorough answers. You ask them questions, they give you an honest response. Their work has always been high quality and up-to-grade standards. They are very easy. They are very practiced about reaching out to you. Very friendly. Everybody I met there is friendly from the front desk people to the actual workers themselves who visited my home. I always feel that I'm in good hands with them. They have done a couple of big projects. One, they put in a utility sink in my basement and they also put in a new hot water heater. On top of that, they do yearly A/C inspection and yearly water inspection, and they also put in a new garbage disposal for me. I would grade the overall experience with an A+. I would recommend them.”

“I liked that they were on time. They did great work. Never had to call them again. They cleaned out my heater. They replaced a line from the street coming into the house. They did work on the bathrooms, putting in faucets and everything. I would grade the overall experience with an A+. I would highly recommend them to a friend.”

“Those guys are awesome. They'd done plumbing and heating for us a number of times. They typically send people out that are above and beyond interested in their craft. The people they send out are obsessive about their craft. The guys that put my furnace in, I could tell they were in love with their work. You know what a difference that makes when someone is truly passionate about the work they do? That means my space, the space they're working in is clean, the installation is quality, they're happy to explain things to you. I've had that for heating, I've had that for plumbing as well. Guys that are just close to obsessive about the work. They're just passionate about the kind of work they do, and that makes a difference to me. That really makes a difference to me.”

“They have done a lot of work for me. I had a new heating system put in, and they were really good during the whole situation, and then I've had follow-ups with them and service. They guaranteed everything for five years, and it's just up now, and it's been a great experience. They have done some other plumbing work for me. I would grade the overall experience with an A. I would highly recommend them, and I have already recommended them. They are a great company.”

“They put a hot water tank in my house. I liked everything. I would grade the overall experience with an A+. I would highly recommend them to a friend.”

“They were timely and neat and very polite. They put a new soil pipe in for me. This was the first time that I've used them. I'd give them an A+ overall. Their customer service and quality of work was great. I would recommend them.”

“I liked that they called you and reminded you of your scheduling, and your maintenance. They are thorough, and if something is wrong, they show you and point it out, they are not forcing service on you. I have a maintenance plan, so they checked the central air, checked my heater, checked the plumbing to make sure it's all up to code. I would grade the overall experience with an A+. I would highly recommend them to a friend.”

“Very responsive. They got the work done in a real timely manner. They replaced the water heater for me. I'd give them an A+ overall. They were great, they really were.”

“I liked everything. Tthey were fast, they worked with me on payment, and the work was done properly. They replaced the hot water heater. They also did some minor service to the A/C unit. I would grade the overall experience with an A+. I would recommend them.”

“Everything went fine. He put in a new washer in the faucet and the sink is working. I liked that everybody was kind, very nice, no problems. This is not the first time I've used them. They just did plumbing work for me. I would grade the overall experience with an A+. I would recommend them.”

“I liked their responsiveness and customer service was good. They have done plumbing work for me. I would grade the overall experience with an A+. I would recommend them.”

“I liked that they were knowledgeable and did the things right. They repaired my heater and installed a new air conditioner. They did plumbing work. It was hot water and they fixed the pipes. I would grade the overall experience with an A. I would recommend them.”

“I liked that they were on time, and they did what they were supposed to do. They did some basement repairs. It was for plumbing. I would grade the overall experience with an A. I would recommend them.”

“I liked that they do a good job, and they are respectful in the house. They clean up and are careful about pets and about not letting them out the door when they go in and out, and they do good work. They remodeled one of our bathrooms. We have a contract with them. I would grade the overall experience with an A. I would highly recommend them to a friend.”

“I liked that they were quick. They did plumbing work for me. I think it was a broken faucet that they fixed. I would grade the overall experience with an A. I would highly recommend them to a friend.”

“They are attentive, acceptable and very personable. They did some plumbing for us. I'd give them an A+ overall. I've already recommended them.”

“They do our A/C and plumbing. I'd give them an A+ overall.”

“They were quick. They did a plumbing emergency for me; they fixed a leak. I'd give them an A+ overall.”

“I liked that they arrived quick, on time, and people that did the work were very respectful. They did plumbing work for me. I would grade the overall experience with an A.”

“They did a nice job. They did a furnace and water heater tune-ups. I would grade the overall experience with an A. I would very likely recommend them to a neighbor or friend.”

“They've done several jobs for us. I'm happy with what they did. They have done heating and air conditioning, drainer and sewer work for me. I would grade the overall experience with an A. I would very likely recommend them.”

“I would say they were responsive and quick. They installed new exterior piping and faucets to the outside of our house. They did plumbing work. I'd give them an A overall.”

“I liked that they kept the house clean, and they were quick. They did heating and plumbing work for me. I would grade the overall experience with an A-. I would very likely recommend them to a friend.”

“They did plumbing work. They did a good job. I would grade the overall experience with an A. They just looked at it and gave us their opinion and we ended up doing something else. It was a septic issue, so it really didn't have anything to do with the problem. I would very likely recommend them.”

“They've done work for me many times. I've never had a problem with them. They come, they do the work, I'm satisfied, and that's it. I pay them and there are no issues. They did work on my heater and they did some plumbing work in my bathroom. I would give them an A overall.”

“They did the job right, clean and with no problem. They put in a water heater. I'll give them an A overall.”

“They're still not done but they've been keeping me informed. It was an issue with the A/C. They have done plumbing work for me in the past. It's a repair for the A/C. I'd give them an A overall.”

“Their customer service, quality of work, politeness, promptness, and follow-up are second to none. Within the next few weeks I will need some plumbing work done. Henderson will be my only call—the most honest service company I have ever dealt with.”

“We had a pipe burst during one of the coldest winters on record in Pennsylvania. We contacted them, and a plumber was dispatched within half an hour. He arrived, identified the issue, and fixed the problem in record time. Great service—A+.”

“Henderson Plumbing staff were very good at communicating the options we had for a shower replacement. The workers were very professional as was the quality of the work. We are very pleased with our new shower and would highly recommend Henderson Plumbing.”

“Wm. Henderson is an honest, fair, quality organization.”

“We had WM Henderson do the plumbing for a new bathroom in our house. They worked very well with me (I did the carpentry) and helped make the permitting process seamless. Several other area companies didn't want the job because it was 'too small' (rough in, then install a toilet and pedestal sink), so I was pleased to find a company that did a small job very well and with good customer service.”

“Always punctual, courteous, and skillful.”

“Wm. Henderson did fine—no problem.”

“They are very responsive, and they come quickly. The work they did was plumbing, and recently, they worked on our air conditioner. The plumbing was done as an emergency call at night when we had a backup. They do air conditioner maintenance, and now we're going to have an installation soon. I would say they're an A grade.”

“They're thorough. They come in, they do the work, and they don't rush out. They stay a little bit extra to make sure everything is right and that I understand what's going on. They fixed my central air unit. They had actually done all my plumbing, too, and they did good work on the plumbing as well. I would give them an A grade.”

“I found that Wm. Henderson was knowledgeable and straightforward. We had a water heater that went out, and they came to fix it literally within the next day. I chose them because of a recommendation by a neighbor. I can give them an A.”

“We use Wm. Henderson all the time. They come promptly, and they always do their work well. We had trees get into the sewer, so they had to fix that. They've also fixed a water heater. We've had them for six years. I'll give them an A.”

“I think Wm. Henderson fixed a spigot. They came when they said they would, and they were friendly. They earned an A.”

“Wm. Henderson came when they said they would, they did what they said they would do, and they fixed the problem. It was just a plumbing thing. We chose them because we'd used them in the past. I'd give them an A.”

“I had plumbing problems, and Wm. Henderson was very knowledgeable and walked me through what the issues were. They made sure that I understood what was happening in the repair. They came to my house twice. Once was because of a slow drain, and once was because of a problem inside the toilet. There was a piece that was broken and had to be replaced. I found out about them because I had a friend that recommended them. I'd definitely give them an A.”

“Wm. Henderson did some plumbing, and it was fine—there were no problems. They got it fixed correctly. They also did a little bit of pipe work for me in the basement, and they did the job fine. They're an A.”

“They did very good work. I think they put in a sump pump. I'm very pleased with them. They're very good people, and I just thought they were very knowledgeable. They called before and right after the work. The plumber is a very knowledgeable guy, and I'm very pleased. If anything happens, I'll call Wm. Henderson.”

“Wm. Henderson did a plumbing job for me. I'd give them an A.”

“They did fine work. They were professional, they got it done in a timely manner, and they explained to me what they were doing. I had them snake my drains. A neighbor recommended them. I'd give them an A.”

“Wm. Henderson was fine. My wife dealt with them more than I did, but I know that it was fine. They replaced our sink in the basement. He did a fine job.”

“They came when I had an emergency with the water heater, and they replaced it. I think that was the only time I ever used them. An A grade sounds fine.”

“I think that the work we needed them to do was necessary. I thought they were honest and did a good job. It was a plumbing job that they did for me. I would say that they're an A.”

“They showed up on time and were pretty clean. I believe they did my sump pump. That was the first time that I used them.”

“They did some heating and plumbing work for me in the past. First of all, they acknowledged that it was a difficult problem, and I was satisfied. I had a problem with plumbing and with a furnace with very difficult controls; I'm not able to take care of it myself. Wm. Henderson had knowledgeable people who stepped in and did the work. They deserve an A”

“Wm. Henderson was here for a couple things. The service technician was personable and seemed knowledgeable. One person scoped a sewer pipe, and then we signed up for a service where they checked our air conditioner, so they did service on that.”

“Wm. Henderson has been my plumber for about 35 years now. They come when they say they're going to come. They have good, qualified people who know what they're doing, and they stand behind their work. They also have 24-hour service, which is pretty good for a plumber if you have an emergency—which we did, on a couple of occasions. It might be late at night, but they come. Of course, the charge is more for that, and there's somebody on the weekend who's more, but when you have a plumbing emergency, you just sort of have to figure, 'I'm going to pay for it, and I'm willing to pay for it.' That's why I keep coming back. I recently got a new gas home heater from them. I got my water heater from them as well. They put in shutoff valves on all my sinks and toilets, and they've replaced the InSinkErator. They've done things that happen over the course of years when you own a house. When there was a problem with a toilet that wouldn't stop running, they replaced it. If there's a leak or something isn't working, they come right out and do it. I'd say they're an A.”

“My pipes were frozen, and water was coming in and going all over the floor. Wm. Henderson fixed everything. Last time, we came home from vacation, and the water heater was leaking. They had a replacement for me that day, which was pretty remarkable. I'd give them an A+. They're wonderful, very smart people; they're anything you'd want in a heating company.”

“Wm. Henderson showed up as soon as we needed them, and the service they provided was absolutely excellent. They worked on a plumbing issue. This will be the third year that we've had them. They get an A grade because they're excellent.”

“Wm. Henderson is a great company. I use them all the time, and I'm very happy with them. They're polite, they're always on time, and their guys are really knowledgeable. They've done various plumbing jobs for me, and I'd definitely rate them as an A.”

“Wm. Henderson did fine—no problem.”

“They are very responsive, and they come quickly. The work they did was plumbing, and recently, they worked on our air conditioner. The plumbing was done as an emergency call at night when we had a backup. They do air conditioner maintenance, and now we're going to have an installation soon. I would say they're an A grade.”

“They're thorough. They come in, they do the work, and they don't rush out. They stay a little bit extra to make sure everything is right and that I understand what's going on. They fixed my central air unit. They had actually done all my plumbing, too, and they did good work on the plumbing as well. I would give them an A grade.”

“I found that Wm. Henderson was knowledgeable and straightforward. We had a water heater that went out, and they came to fix it literally within the next day. I chose them because of a recommendation by a neighbor. I can give them an A.”

“We use Wm. Henderson all the time. They come promptly, and they always do their work well. We had trees get into the sewer, so they had to fix that. They've also fixed a water heater. We've had them for six years. I'll give them an A.”

“I think Wm. Henderson fixed a spigot. They came when they said they would, and they were friendly. They earned an A.”

“Wm. Henderson came when they said they would, they did what they said they would do, and they fixed the problem. It was just a plumbing thing. We chose them because we'd used them in the past. I'd give them an A.”

“Wm. Henderson did some plumbing, and it was fine—there were no problems. They got it fixed correctly. They also did a little bit of pipe work for me in the basement, and they did the job fine. They're an A.”

“They did very good work. I think they put in a sump pump. I'm very pleased with them. They're very good people, and I just thought they were very knowledgeable. They called before and right after the work. The plumber is a very knowledgeable guy, and I'm very pleased. If anything happens, I'll call Wm. Henderson.”

“Wm. Henderson did a plumbing job for me. I'd give them an A.”

“Wm. Henderson was fine. My wife dealt with them more than I did, but I know that it was fine. They replaced our sink in the basement. He did a fine job.”

“They came when I had an emergency with the water heater, and they replaced it. I think that was the only time I ever used them. An A grade sounds fine.”

“I think that the work we needed them to do was necessary. I thought they were honest and did a good job. It was a plumbing job that they did for me. I would say that they're an A.”

“They showed up on time and were pretty clean. I believe they did my sump pump. That was the first time that I used them.”

“They did some heating and plumbing work for me in the past. First of all, they acknowledged that it was a difficult problem, and I was satisfied. I had a problem with plumbing and with a furnace with very difficult controls; I'm not able to take care of it myself. Wm. Henderson had knowledgeable people who stepped in and did the work. They deserve an A”

“Wm. Henderson was here for a couple things. The service technician was personable and seemed knowledgeable. One person scoped a sewer pipe, and then we signed up for a service where they checked our air conditioner, so they did service on that.”

“Wm. Henderson has been my plumber for about 35 years now. They come when they say they're going to come. They have good, qualified people who know what they're doing, and they stand behind their work. They also have 24-hour service, which is pretty good for a plumber if you have an emergency—which we did, on a couple of occasions. It might be late at night, but they come. Of course, the charge is more for that, and there's somebody on the weekend who's more, but when you have a plumbing emergency, you just sort of have to figure, 'I'm going to pay for it, and I'm willing to pay for it.' That's why I keep coming back. I recently got a new gas home heater from them. I got my water heater from them as well. They put in shutoff valves on all my sinks and toilets, and they've replaced the InSinkErator. They've done things that happen over the course of years when you own a house. When there was a problem with a toilet that wouldn't stop running, they replaced it. If there's a leak or something isn't working, they come right out and do it. I'd say they're an A.”

“We have been using Wm. Henderson regularly for a long time, and they're very good. The service people are very knowledgeable, responsible people. I own several properties in this area, and I use them for the plumbing work. They are good at everything—A+.”

“Wm. Henderson was just super helpful. They didn't try to run the prices up on us, and they did what we asked. I believe they looked at a leaking tub. I would grade them as an A.”

“Wm. Henderson has done a lot of work for us in the past three years. We've got a campus with a school, two houses, and a church on it, and they've done work throughout all those buildings. They do good work, and I highly recommend them. They've done lots of plumbing as well, from routine maintenance to installing several bathrooms. Two times, we replaced bathrooms that were like 50 years old. I had a few proposals, and I liked theirs, so I used them. They did a good job. I would give them an A.”

“They're responsive. We've been through several different iterations of using them; they have done HVAC work as well as plumbing. We had good experiences with both of those. I'd give them an A for excellent.”

“The guy was very helpful, knowledgeable, and straightforward. I work at home most days, which means I'm unavailable if I have to take conference calls and stuff, but he was very accommodating. We had a broken faucet on the outside of the house with a broken four-foot line, and he also replaced a faucet. I'd give them an A rating.”

“We were very satisfied and very happy with Wm. Henderson. They did plumbing work; they fixed my toilet and a few other things at my house. They get an excellent grade because I have no complaints.”

“Wm. Henderson does the job, and they do it right. They have done numerous things for me, including plumbing. I've been dealing with them for years. I would give them an A.”

“They're reliable, they treat our home with care, and they take care of the job. They have done all kinds of work, from plumbing to heating to remodeling bathrooms. I had a good experience with all of those services. We went with them because we were looking for someone who could service an old steam boiler, and they did that. They're an A.”

“Wm. Henderson has been great. Their workmen are always nice, they're there on time, and they put shoe covers on. They seem to be knowledgeable about problem solving, and they follow through. They've done plumbing, sewer digging, and a full-house dehumidifier, and they do my HVAC maintenance. I'd give them an A rating.”

“Wm. Henderson was fine, and the two gentlemen who came here were delightful. They did some piping downstairs, replaced something underneath the sink, put in some faucets, and worked on the bathtub. They were very nice people, and I wouldn't hesitate to have any of them in my home at all. They get an A in my book.”