Wm. Henderson Plumbing, Heating & Cooling Services
4th year as a Best Pick
Best Pick 2018
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Wm. Henderson Plumbing, Heating & Cooling Services has received 4.8 out of 5 stars based on 163 customer surveys.
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4th year as a Best Pick Call
"For 41 years, our business has had one goal in mind—'Keeping our customers comfortable.' With a fully stocked warehouse, a rapid-response team, and skilled technicians, there's no delay in getting your job done quickly and professionally. As an added convenience for our customers, we offer extended financing."

Bill Henderson | President
Company Information
Services Offered
Wm. Henderson is a full-service plumbing company that serves residential and commercial customers. The company specializes in the repair of water heaters, garbage disposals, sump pumps, and water filters. In addition to installing generators, Wm. Henderson cleans drains and sewers as well as repairs, replaces, and provides video inspections for underground sewer and water services.
Warranty
The company offers various warranties.
Company History
The local, family-owned-and-operated company was founded in 1977.
Distinctions
Wm. Henderson is a member of the Plumbing-Heating-Cooling Contractors Association and Quality Service Contractors.
Additional Information
Wm. Henderson offers plumbing equipment by Kohler, Moen, Gerber, Bradford White, Navien, and American Standard.
Licenses
PA013279
Areas Served
Bryn Mawr, Malvern, Philadelphia, Wayne, Broomall, Havertown, Media, Springfield

Compiled Score:

Wm. Henderson Plumbing, Heating & Cooling Services has received 4.8 out of 5 stars based on 163 customer surveys.
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Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
08/10/2017

“Those guys are awesome. They'd done plumbing and heating for us a number of times. They typically send people out that are above and beyond interested in their craft. The people they send out are obsessive about their craft. The guys that put my furnace in, I could tell they were in love with their work. You know what a difference that makes when someone is truly passionate about the work they do? That means my space, the space they're working in is clean, the installation is quality, they're happy to explain things to you. I've had that for heating, I've had that for plumbing as well. Guys that are just close to obsessive about the work. They're just passionate about the kind of work they do, and that makes a difference to me. That really makes a difference to me.”

Review by
08/10/2017

“They couldn't be any better if they tried. They're always on time when they call you. They do a good job. They give you an honest price. I've compared them with other places and most of the time they've beaten the prices. They're a family organization and it shows because they just do a great job and all the people that work for them are very, very pleasant. You don't have to worry about them being in your house or anything. Nothing ever disappears. I just can't speak highly enough of them. They've done a lot of work for us. They put in an air conditioning system. They've worked on our heater. They do work on our air conditioner when it needs to be reviewed and so forth. They've done plumbing work for us. They put in a powder room for us from scratch. I'd give them an A+ overall.”

Review by
08/10/2017

“They have done a lot of work for me. I had a new heating system put in, and they were really good during the whole situation, and then I've had follow-ups with them and service. They guaranteed everything for five years, and it's just up now, and it's been a great experience. They have done some other plumbing work for me. I would grade the overall experience with an A. I would highly recommend them, and I have already recommended them. They are a great company.”

Review by
08/10/2017

“I liked that they called you and reminded you of your scheduling, and your maintenance. They are thorough, and if something is wrong, they show you and point it out, they are not forcing service on you. I have a maintenance plan, so they checked the central air, checked my heater, checked the plumbing to make sure it's all up to code. I would grade the overall experience with an A+. I would highly recommend them to a friend.”

Review by
08/10/2017

“I liked that they do a good job, and they are respectful in the house. They clean up and are careful about pets and about not letting them out the door when they go in and out, and they do good work. They remodeled one of our bathrooms. We have a contract with them. I would grade the overall experience with an A. I would highly recommend them to a friend.”

Review by
08/10/2017

“What we understood we would be bill up front was different than what we were actually billed for. It was work on our water heater. I'd give them a C+ overall. I just really felt like they were sort of dishonest in the way that they presented it when we gave them the job and after when they expected the payment. That's what my base issue was.”

Review by
08/10/2017

“I liked that they were on time. They did great work. Never had to call them again. They cleaned out my heater. They replaced a line from the street coming into the house. They did work on the bathrooms, putting in faucets and everything. I would grade the overall experience with an A+. I would highly recommend them to a friend.”

Review by
08/10/2017

“I liked that they kept the house clean, and they were quick. They did heating and plumbing work for me. I would grade the overall experience with an A-. I would very likely recommend them to a friend.”

Review by
08/10/2017

“They put in a hot water heater or something for us. I don't have any complaints about what they did. It's good. I would remember if they did a terrible job. Everything was done with no issues.”

Review by
08/10/2017

“I liked that they were quick. They did plumbing work for me. I think it was a broken faucet that they fixed. I would grade the overall experience with an A. I would highly recommend them to a friend.”

Review by
08/10/2017

“I liked that they arrived quick, on time, and people that did the work were very respectful. They did plumbing work for me. I would grade the overall experience with an A.”

Review by
08/10/2017

“They were great. They were excellent. There were a couple of problems but the way they handled it was so excellent. They fixed my kitchen sink entirely. They did great.”

Review by
08/10/2017

“Very responsive. They got the work done in a real timely manner. They replaced the water heater for me. I'd give them an A+ overall. They were great, they really were.”

Review by
08/10/2017

“They put a hot water tank in my house. I liked everything. I would grade the overall experience with an A+. I would highly recommend them to a friend.”

Review by
08/10/2017

“They are attentive, acceptable and very personable. They did some plumbing for us. I'd give them an A+ overall. I've already recommended them.”

Review by
08/10/2017

“They were quick. They did a plumbing emergency for me; they fixed a leak. I'd give them an A+ overall.”

Review by
07/25/2017

“They do our A/C and plumbing. I'd give them an A+ overall.”

Review by
07/25/2017

“They just do good work. They're honest. They might charge a little more. I'd give them an A+ overall. They just fixed some water pipes.”

Review by
07/25/2017

“They did the job right, clean and with no problem. They put in a water heater. I'll give them an A overall.”

Review by
07/25/2017

“I would say they were responsive and quick. They installed new exterior piping and faucets to the outside of our house. They did plumbing work. I'd give them an A overall.”

Review by
07/25/2017

“They're still not done but they've been keeping me informed. It was an issue with the A/C. They have done plumbing work for me in the past. It's a repair for the A/C. I'd give them an A overall.”

Review by
07/25/2017

“I liked their responsiveness and customer service was good. They have done plumbing work for me. I would grade the overall experience with an A+. I would recommend them.”

Review by
07/25/2017

“They did a nice job. They did a furnace and water heater tune-ups. I would grade the overall experience with an A. I would very likely recommend them to a neighbor or friend.”

Review by
07/25/2017

“I liked that they were on time, and they did what they were supposed to do. They did some basement repairs. It was for plumbing. I would grade the overall experience with an A. I would recommend them.”

Review by
07/25/2017

“They were timely and neat and very polite. They put a new soil pipe in for me. This was the first time that I've used them. I'd give them an A+ overall. Their customer service and quality of work was great. I would recommend them.”

Review by
07/25/2017

“They've done several jobs for us. I'm happy with what they did. They have done heating and air conditioning, drainer and sewer work for me. I would grade the overall experience with an A. I would very likely recommend them.”

Review by
07/25/2017

“I liked that they were on time. They did a heating and cooling maintenance, as well as plumbing. I have been using them for three years. I would grade the overall experience with a B. I would very likely recommend them.”

Review by
07/25/2017

“They did plumbing work. They did a good job. I would grade the overall experience with an A. They just looked at it and gave us their opinion and we ended up doing something else. It was a septic issue, so it really didn't have anything to do with the problem. I would very likely recommend them.”

Review by
07/25/2017

“They hooked up a hose vent, they did some work in the basement on the heater, and they did some work on a toilet. No heating or A/C work was done. I would grade the overall experience with a B. The toilet was not fixed. One guy had to come back and fix the other guy's work, it was done wrong. I would likely recommend them.”

Review by
07/25/2017

“Everything went fine. He put in a new washer in the faucet and the sink is working. I liked that everybody was kind, very nice, no problems. This is not the first time I've used them. They just did plumbing work for me. I would grade the overall experience with an A+. I would recommend them.”

Review by
07/25/2017

“They’ve done work for me many times. I've never had a problem with them. They come, they do the work, I'm satisfied, and that's it. I pay them and there are no issues. They did work on my heater and they did some plumbing work in my bathroom. I would give them an A overall.”

Review by
07/25/2017

“They repaired a pipe for me. They have not done any plumbing work. No air conditioning, but they did repair the heating pipe. I would grade the overall experience with a B+. The guy just came in and helped me when I was in a tight spot. I would very likely recommend them.”

Review by
07/25/2017

“I liked that they were knowledgeable and did the things right. They repaired my heater and installed a new air conditioner. They did plumbing work. It was hot water and they fixed the pipes. I would grade the overall experience with an A. I would recommend them.”

Review by
07/25/2017

“I liked everything. they were fast, they worked with me on payment, and the work was done properly. They replaced the hot water heater. They also did some minor service to the A/C unit. I would grade the overall experience with an A+. I would recommend them.”

Review by
07/25/2017

“They are fantastic. They respond very kindly. They gave very thorough answers. You ask them questions, they give you an honest response. Their work has always been high quality and up-to-grade standards. They are very easy. They are very practiced about reaching out to you. Very friendly. Everybody I met there is friendly from the front desk people to the actual workers themselves who visited my home. I always feel that I'm in good hands with them. They have done a couple of big projects. One, they put in a utility sink in my basement and they also put in a new hot water heater. On top of that, they do yearly A/C inspection and yearly water inspection, and they also put in a new garbage disposal for me. I would grade the overall experience with an A+. I would recommend them.”

Review by
07/25/2017

“They dealt with leaks in my washer, it was causing water damage to the ceiling below. And recently they helped repair a kitchen faucet. I don't want to downgrade them too badly. The work was good. The gentleman was fine. I'd give them a B overall. The problem was I could've gone to the store and bought a new faucet and they said look in the catalog and tell us what you like and they'd get it a timely fashion. Or they'll have something on the truck and the things they had on the truck were three times as expensive as the other thing. They were probably just trying to be helpful but they seemed to have the lower end items on the truck. They knew what they were doing.”

Review by
07/25/2017

“I had my bathroom completely redecorated for my new husband. And I called Henderson to do it because I had always used Henderson and have had good luck with them in the past. So, I had the bathtub taken out and a walk-in shower put in and a new toilet and a new sink and a new medicine cabinet all put in and there's something wrong with the sliding doors on the shower, they don't close completely. And when I called them they gave me the name of the person who made the shower. They didn't look into it themselves or really do anything about it. Then just recently the mirror on the medicine cabinet just fell off the door on the medicine cabinet and when it fell off, of course the glass broke, we could see that it had only been taped up there. It hadn't been put on in any way that would cause it to last 20-30 years at all. And so, I called the owner, and I wasn't able to speak with him. He never called me back and I called him several times over a long period of time. And he never called me back. So, I can't tell you how disappointed I was. I had used these people for years actually. In the past, they had done heating, air conditioning, and they had taken care of all of those types of things in our house. It's just so rude for the owner not to call me back immediately and apologize and discuss what's to be done. My thought wasn't that he would have to pay for a new one and put it in free, I wasn't expecting anything like that. But I did think he would at least put in a new one and just charge us for the work or just charge us for the new one, vice versa. It's shocking really that the owner of the company would treat a good customer like that. I'm thinking that I had had good service from them before that. All of these things happened with the new bathroom. I'd give them a C overall. The customer service was fine until there was a problem, and when there was a problem, it was terrible. I'm not at all likely to recommend them.”

Review by
07/25/2017

No review comments provided

Review by
10/02/2016

No review comments provided

Review by
10/02/2016

“Prompt, professional service. Tech person was very forthright and honest about assessing the problem and made recommendations that saved me the expense of replacing a section of pipe/valve. I highly recommend Henderson not only because of their exemplary customer service but their technical expertise and professional conduct.”

Review by
10/02/2016

“WM Henderson is an honest and fair quality organization. They did not try to upsell me on things I didn't need - like so many other plumbers do. ”

Review by
09/30/2016

“A great company from the time that you call until the service person finish the job. I have recommend William Henderson to family and co-worker and they as well have had great service. ”

Review by
09/30/2016

“Service was performed in a timely manner and technician was knowledgeable and punctual. Thanks so much! ”

Review by
09/30/2016

“Somewhat expensive, however, I've found all aspects of their service to be superior. ”

Review by
09/30/2016

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Review by
09/29/2016

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Review by
09/29/2016

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Review by
09/29/2016

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Review by
09/29/2016

“The first technician who did the bulk of our work was a top notch, extremely knowledgeable professional. He receives all A+ ratings. A part was back-ordered, however, and the technician who came the second day required some oversight to finish the job correctly. Overall, the job was done as necessary.”

Review by
09/29/2016

“Everything was great until the gaskets for the faucet that they installed slipped or broke. Now, within 4 months of the installation the entire faucet is loose and slides around. I would expect this perhaps after 8-1 years, not 4 months. I don't know if it was a fault in glue, craftsmanship or something else, but this is disappointing. The worker was great and friendly, but the fact this failed so quickly does not sit well.”

Review by
09/27/2016

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Review by
09/26/2016

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Review by
09/26/2016

“A great group to work with. The foreman had some good recommendations about the staging of work to make it most efficient and least costly. Installed new sump pit and pump with perimeter foundation drain. Also added new fixture plumbing in a difficult area of the house to get to. ”

Review by
09/25/2016

“Very happy with the work and customer service! ”

Review by
09/25/2016

“They were courteous and professional.”

Review by
09/23/2016

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Review by
09/23/2016

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Review by
09/23/2016

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Review by
09/23/2016

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Review by
09/23/2016

“I asked for the man who was previously at my house and they sent another man. This man did not do a good job at replacing my faucet; it leaks.”

Review by
09/23/2016

“We had a pipe burst during one of the coldest winters on record in PA. We contacted them and a plumber was dispatched within the half hour. He arrived, identified the issue and fixed the problem in record time. Great service and a great rate!  ”

Review by
09/23/2016

“Very good service. I was wondering if the service package included more than just checking the house. I dropped it because ours was in good shape and I felt as though I got nothing for the fee. A discount on an actual service when no problems exist would be appreciated even if it's a once yearly deal.”

Review by
09/23/2016

“We had WM Henderson do the plumbing for a new bathroom in our house. They worked very well with me (I did the carpentry) and helped make the permitting process seamless. Several other area companies didn't want the job because it was 'too small' (rough in, then install a toilet and pedestal sink), so I was pleased to find a company that did a small job very well and with good customer service.”

Review by
09/23/2016

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Review by
09/23/2016

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Review by
09/23/2016

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Review by
09/22/2016

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Review by
09/22/2016

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Review by
09/22/2016

“Their customer service, quality of work, politeness, promptness, follow up are second to none. Within the next few weeks I will be replacing my laundry sink and will need some plumbing work done. Henderson will be my only call. No estimate needed. The most honest service company I have ever dealt with.  ”

Review by
09/21/2016

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Review by
09/20/2016

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Review by
09/20/2016

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Review by
09/20/2016

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09/20/2016

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09/20/2016

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Review by
09/20/2016

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Review by
09/20/2016

“Great ER service in a timely manner.  ”

Review by
09/20/2016

“William Henderson always provides great service. Never a complaint.”

Review by
09/20/2016

“Very costly for just 5 minutes of service - There should be a better rate for smaller jobs - Otherwise a good job”

Review by
09/20/2016

“High quality work but I felt like I got taken to the cleaners. Instead of doing the small job I wanted, they insisted on overhauling the whole system and charging me for a much bigger job. Every time they come out, they try to sell me additional work and protection plans. It feels like they are trying to milk a lot of extra money from me.”

Review by
09/20/2016

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Review by
09/20/2016

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09/20/2016

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09/20/2016

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Review by
02/11/2016

“They've done lots of different stuff on our house. The most recent thing they've probably done for me is a service call. They replaced our HVAC system. They've done some plumbing for us. They've done a lot of different things. I would give them an A+. The customer service is great. Their office is great. They're very responsive. They come out when we call them. They're very good.”

Review by
02/11/2016

“They were great. They ended up doing the main line from the street to the house. I would give them an A+. The workers that they sent out were great and I was even dealing with the owner and all. He was awesome. He made it nice and easy.”

Review by
02/11/2016

“We were pleased. They moved our hot water heater from one area of the room to another area. I think I heard about them by their trucks. I think I would give them a B because the water heater was supposed to be placed in another area but it turned out the area that he put it in wasn't as bad as we thought it was.”

Review by
02/11/2016

“They did plumbing. We've been using them for years. I would give them an A-.”

Review by
02/11/2016

“They cleaned out a drain pipe for me. I would give them a B. The guy who came out was great. He was very informative and explained everything that he did.”

Review by
02/11/2016

“It was about a year ago, I think. I don't really remember how I found out about them. There wasn't anything that struck me as memorable about the workers or the customer service. I would give them a C.”

Review by
02/02/2016

“It was a positive experience.”

Review by
02/02/2016

“They fixed my sewage. It was very good. They were very prompt and they came and did their work and that's it. I was satisfied. They did cleaning of the sewage. I would say that the grade is toward the top. I wouldn't say that it was superbly excellent but it was fine.”

Review by
01/27/2016

“I have only ever had really good experiences with them when I've called. When they send somebody out, it's a plumbing repair place and heating and air conditioning. The people they send are always very courteous and they have never failed to solve the problem right away. They installed an air conditioning system here and then they did relatively minor plumbing repairs. I don't remember how I found the company. They would be an A grade.”

Review by
01/27/2016

“We've had them quite a few times. They're timely and they're friendly and they're professional. They did a big job for us a couple of years ago. Our water main broke so the pipe went out to the front lawn and that was a big job and they did all that. They have done quite a bit of plumbing work for us also. We have a maintenance agreement with them also. I would give them an A.”

Review by
01/27/2016

“They fixed the water line for us. I think they're very responsive and they did a very good job. They had good quality. After they left, the working area was clean. They pretty much did everything they promised and also the final cost is the same as they estimated. I'm quite happy with their service. There was leakage between the meter and valve. I would give them an excellent grade.”

Review by
01/27/2016

“They did the plumbing work for me. I really just worked with the one gentleman, it's been a year since I've seen him. They did a good job. They had advanced equipment so even though they weren't the least expensive bid, we went with them because they didn't rip up the lawn. Basically what they had to do for me was connect me to a public water and it was a long way to go from curb to the house. They were punctual, did their job on time, cleaned up after themselves and everything was good. They connected my home to the public water. I would give them an A.”

Review by
01/27/2016

“They did some plumbing work on our front yard. They seemed to understand exactly what the problem was from the beginning. I was out of the country at the time. They came up with a very viable solution that was going to cause the least amount of water so to speak, so that was good. They had to replace the sewer line going from our house to the public sewer. I would give them a B. The only reason being that there was a small shrub that was in our front yard and then they weren't able to put it back which isn't a huge deal.”

Review by
01/27/2016

“I've been using them for 40 years. I wouldn't go back if they weren't worth it.”

Review by
01/27/2016

“They're prompt. They stand behind their work. They will give you an honest assessment of what they think is wrong. They have done plumbing. It's all been house plumbing. I would give them an A for sure.”

Review by
01/27/2016

“They were excellent. They had a prompt response. They stayed on top of everything and they did what they said they were going to do. They did a new water line. They were recommended to us by our heating oil company. An A grade is fine for them.”

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