Wm. Henderson Plumbing, Heating & Cooling Services
5th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Wm. Henderson Plumbing, Heating & Cooling Services has received 4.7 out of 5 stars based on 85 customer surveys conducted through GuildQuality.
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5th year as a Best Pick Call
"Since 1977, homeowners throughout Delaware County and the Main Line have made Wm. Henderson their team of choice. Today, we proudly continue the Henderson family tradition of outstanding service with 24-hour availability, fully stocked trucks, and reliable guarantees that keep you comfortable season after season."

Michael Henderson | President
Company Information
Services Offered
Wm. Henderson Plumbing, Heating & Cooling Services specializes in the cleaning, repair, and replacement of sewer and water lines for residential and commercial customers. The company also cleans and repairs drains and performs trenchless water and sewer pipe replacements. In addition to providing emergency sewer and water line repairs, Wm. Henderson performs video inspections for underground sewer lines.
Warranty
The company offers a one-year parts-and-labor warranty on repairs.
Company History
The local, family-owned-and-operated company was founded in 1977.
Distinctions
Wm. Henderson is a member of the Plumbing-Heating-Cooling Contractors Association and Quality Service Contractors.
Areas Served
Bryn Mawr, Malvern, Philadelphia, Wayne, Broomall, Havertown, Media, Springfield, Coatesville, Downingtown, Kennett Square, Phoenixville, West Chester
Address
500A Abbott Drive
Broomall, PA 19008
Hours
Mon
Open 24 hours
Tue
Open 24 hours
Wed
Open 24 hours
Thu
Open 24 hours
Fri
Open 24 hours
Sat
Open 24 hours
Sun
Open 24 hours
Licenses
PA013279

Compiled Score:

Wm. Henderson Plumbing, Heating & Cooling Services has received 4.7 out of 5 stars based on 85 customer surveys conducted through GuildQuality.
5
72
4
6
3
3
2
2
1
2
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
01/01/2021

No review comments provided

Review by
12/29/2020

“The service technician provided exceptional service.”

Review by
12/29/2020

“Excellent service prompt”

Review by
12/29/2020

No review comments provided

Review by
12/29/2020

“The installer who came out was incredible.”

Review by
12/29/2020

“The guy went above and beyond what was expected. He was very knowledgeable, explained everything as he did the work and made sure that I understood. He also recommended some products that he felt was best.”

Review by
12/29/2020

No review comments provided

Review by
12/29/2020

No review comments provided

Review by
12/29/2020

“The senior installation met my expectations. There were two different sets of people who did the work for the water heater and the heating and air conditioner. The water heater guy left a puddle on the floor. He was very messy. He got the work done.”

Review by
12/29/2020

“We had an appointment to get a new toilet installed. Not only did they not show up, but we also had to call them multiple times to figure out why not. We ended up going with another company. We have used Wm. Henderson Plumbing & Heating in the past and they were okay. I kept calling them and they could not have cared less. We ended up scrambling to find another plumber and payed double what we should have payed.”

Review by
12/28/2020

“Wm. Henderson Plumbing & Heating always do a great job. All employees are professional, courteous, and get the job done. I was amazed how smoothly my recent sewer line replacement job went. Can hardly tell they dug two huge holes on my property to do the repair job. And my sewer isn?t backing up anymore!”

Review by
12/28/2020

No review comments provided

Review by
12/28/2020

“Jim Cleary, sales associate for HVAC. He was very good and never let me think the job was too little or a bother. Plus, Jim knows old houses, which is something you really have screen for while having technicians work on your home. All the Customer Service Agents and appointment setters were great. Accounting has my gratitude and thanks.”

Review by
12/28/2020

No review comments provided

Review by
12/28/2020

No review comments provided

Review by
12/23/2020

No review comments provided

Review by
12/23/2020

No review comments provided

Review by
12/23/2020

No review comments provided

Review by
12/23/2020

No review comments provided

Review by
12/23/2020

“Efficiency and value”

Review by
12/23/2020

“My toilet 8 year old Kohler toilet wasn?t flushing properly and neither plumber who came was able to fix the problem. I was told I had to purchase a new toilet because the mineral deposits couldn't be eliminated. The next day (October 8), I purchased a cleaning product, The Works, recommended to me by a friend and treated the toilet twice overnight and then used a screw driver in the drain hole to loosen the deposits and the toilet was fixed and has been fine since.”

Review by
11/18/2019

No review comments provided

Review by
11/18/2019

No review comments provided

Review by
11/16/2019

“You pumped water out of our basement during a Hurricane Floyd. We'll never use another plumber. ??”

Review by
10/15/2019

“I would like to recognize Dan McCarthy who did the plumbing work. He has been good.”

Review by
10/15/2019

“They met my expectations in everything.”

Review by
10/15/2019

No review comments provided

Review by
10/03/2019

No review comments provided

Review by
10/03/2019

No review comments provided

Review by
10/03/2019

No review comments provided

Review by
10/03/2019

No review comments provided

Review by
10/03/2019

“Everyone that I have ever dealt with at Wm. Henderson Plumbing & Heating has always been awesome.”

Review by
10/03/2019

No review comments provided

Review by
09/30/2019

“It is a larger HVAC/plumbing company, which meant that it was always easy to reach someone and everyone they sent was professional and very capable, and they seemed to have mutual respect for other company employees.”

Review by
09/30/2019

No review comments provided

Review by
09/30/2019

No review comments provided

Review by
09/23/2019

No review comments provided

Review by
09/23/2019

No review comments provided

Review by
09/23/2019

“They were all good and worked well as a team.”

Review by
09/23/2019

No review comments provided

Review by
09/23/2019

No review comments provided

Review by
09/23/2019

“Everything was as expected.”

Review by
09/23/2019

“Everyone that Sarah dealt with at Wm. Henderson Plumbing & Heating was very professional and provided exceptional service.”

Review by
09/23/2019

No review comments provided

Review by
09/23/2019

No review comments provided

Review by
09/23/2019

“Tony Falcone for our steam boiler and radiators. The plumbers who repaired our main stack were also excellent.”

Review by
09/23/2019

No review comments provided

Review by
09/23/2019

“Wm. Henderson was supposed to replace a leaking faucet, which was visible and reported in a home inspection. However, when the Wm. Henderson plumber arrived he said that it was the trap and replaced that part and did not touch the faucet. As the owner of the home, we turned off the water as we were not living in the house at the time and upon sale of the house and the final walk through the new owners found that the faucet was still leaking. When I called Henderson who 'guarantees' their work, they said that they would fix the problem for no additional cost, however, when they arrived they said that they would not repair the faucet since that was not the part they fixed initially. Not only did they tell me that the problem that I had called them for was not the actual problem and therefore fixed the wrong thing, but they would not honor their guarantee or their work. Additionally, the amount they quoted to fix the faucet at that time was so far above four other plumbers that I had quote me on the work, including charging twice as much for the part.”

Review by
09/20/2019

“Geoff”

Review by
09/19/2019

No review comments provided

Review by
09/19/2019

No review comments provided

Review by
09/19/2019

No review comments provided

Review by
09/18/2019

No review comments provided

Review by
09/18/2019

No review comments provided

Review by
09/18/2019

“Jason! I think his name is Jason! Please check the work order and see who was sent out to my house! Wonderful plumber who did excellent work!”

Review by
09/18/2019

“All the guys who have worked on my property far outshine those of our previous vendor: Oliver”

Review by
10/08/2018

“I have high expectations and they meet them every time.”

Review by
10/08/2018

“I was impressed with the actual work that was done. I have no complaints about the quality of work.”

Review by
10/03/2018

“I am satisfied with how timely they were, they cleaned up appropriately, and they planned everything out so that I didn't have to do much.”

Review by
10/03/2018

“I was most satisfied because they did the work on such short notice.”

Review by
10/03/2018

“job was performed in a timely manner.”

Review by
09/27/2018

“I was most satisfied with the fact they did exactly what they said they would do, they responded how they said they would respond, and the job was completed without any hiccups at all.”

Review by
09/17/2018

“They met my expectations in their analysis of what needed to be done.”

Review by
08/10/2017

“They did my flip property. They did a sewer line test. They got back to me in a timely manner and the worker, I think his name's Kevin, I was working with was very knowledgeable and friendly. I bought a property and had to do a sewer line test to make sure there's no branches coming through the lines; it's a requirement for flipping homes. I'd give them an A+ overall. They were very nice. I had no complaints across the board, whatsoever.”

Review by
08/10/2017

“I liked that they were on time. They did great work. Never had to call them again. They cleaned out my heater. They replaced a line from the street coming into the house. They did work on the bathrooms, putting in faucets and everything. I would grade the overall experience with an A+. I would highly recommend them to a friend.”

Review by
08/10/2017

“I liked that they were very responsive and were pleasant people to deal with. They cleaned a clogged drain from the outside yard into my house. I'd give them an A+ overall.”

Review by
08/10/2017

“They were great. They were excellent. There were a couple of problems but the way they handled it was so excellent. They fixed my kitchen sink entirely. They did great.”

Review by
07/25/2017

“I liked that they were fast and got the job done. They worked on something in the shower. I would grade the overall experience with an A. I would recommend them.”

Review by
07/25/2017

“They were very thorough. They labeled all the pieces of the stuff they worked on. They labeled different on/off shut-off valves for us. That was certainly helpful. They worked on the air conditioner and the heater. They did the kitchen sink trap. I'd give them an A overall. They were very good.”

Review by
07/25/2017

“I liked that they did a good job, they were polite, clean. Nothing to complain about. They fixed a drain in the upstairs bath tub. They have never done any A/C or plumbing work, but they are on my list. I would grade the overall experience with an A+. I would extremely likely recommend them.”

Review by
07/25/2017

“They've done several jobs for us. I'm happy with what they did. They have done heating and air conditioning, drainer and sewer work for me. I would grade the overall experience with an A. I would very likely recommend them.”

Review by
07/25/2017

“They cleared out my sewer line and did a good job. I would grade the overall experience with an A+.”

Review by
07/25/2017

“It was perfect. I liked that they were very efficient, and they provided me with everything that I needed. They replaced my sewer. Before they did my sewer, they had to clear the clog. They snaked the drain first. The customer service was good. I would grade the overall experience with an A+. I would recommend them.”

Review by
07/25/2017

“They are fantastic. They respond very kindly. They gave very thorough answers. You ask them questions, they give you an honest response. Their work has always been high quality and up-to-grade standards. They are very easy. They are very practiced about reaching out to you. Very friendly. Everybody I met there is friendly from the front desk people to the actual workers themselves who visited my home. I always feel that I'm in good hands with them. They have done a couple of big projects. One, they put in a utility sink in my basement and they also put in a new hot water heater. On top of that, they do yearly A/C inspection and yearly water inspection, and they also put in a new garbage disposal for me. I would grade the overall experience with an A+. I would recommend them.”

Review by
07/25/2017

“They dealt with leaks in my washer, it was causing water damage to the ceiling below. And recently they helped repair a kitchen faucet. I don't want to downgrade them too badly. The work was good. The gentleman was fine. I'd give them a B overall. The problem was I could've gone to the store and bought a new faucet and they said look in the catalog and tell us what you like and they'd get it a timely fashion. Or they'll have something on the truck and the things they had on the truck were three times as expensive as the other thing. They were probably just trying to be helpful but they seemed to have the lower end items on the truck. They knew what they were doing.”

Review by
07/25/2017

“They hooked up a hose vent, they did some work in the basement on the heater, and they did some work on a toilet. No heating or A/C work was done. I would grade the overall experience with a B. The toilet was not fixed. One guy had to come back and fix the other guy's work, it was done wrong. I would likely recommend them.”

Review by
09/30/2016

“Sewer damage in the basement was noted at 4:3 pm. on Sunday. They were the first people I called. I'd like to thank the great service from their intake person who walked me through the steps and suggested I immediately hang up and call Serve Pro who cleaned up the mess the next day. Henderson came out the next morning and found the culprit and used the auger to clean out tree roots. I did not take their recommendation to have the sewage line completely repaired. This wouldn't be covered by insurance and frankly that's just not in the budget.”

Review by
09/29/2016

No review comments provided

Review by
09/21/2016

No review comments provided

Review by
09/20/2016

No review comments provided

Review by
09/20/2016

No review comments provided

Review by
09/20/2016

“Excellent service. I use Henderson for all my rental properties as well as my primary residence for over 14 years. I've used them for simple drain clearing all the way up to complete bathroom remodels. Also, I've never have to worry about waiting. If I need service that day, they shuffle their schedule to accommodate my needs. Even on the few rare occasions that there was a problem with their work, they immediately came back and rectified the issue. Very responsible plumbing/HVAC company .”

Review by
09/20/2016

No review comments provided

Review by
09/20/2016

No review comments provided

Review by
09/20/2016

No review comments provided

Review by
02/11/2016

“They've done a number of things over the years. They installed new heater for me. They installed the new sewer line. I heard about them because they're local and other people on the street use them. When I moved in here, I saw their truck on the street and somebody told me that they had used them before so I called them. I would give them an A. The customer service was excellent. They're very respectful of your home. They're very professional when they come into your home. They make sure everything is OK and that everything is clean before they leave. They're a very good company.”

Review by
02/11/2016

“They cleaned out a drain pipe for me. I would give them a B. The guy who came out was great. He was very informative and explained everything that he did.”

Review by
02/02/2016

“They were great. They were very professional and did a good job. No problems there. It was some outside sewer line work that they worked on. They were referred to me by a contractor that I work with. I would give them an A.”

Review by
01/27/2016

“They were fine. It was over a year ago so I don't remember much. They cleaned out a drain. The work was an A.”

Review by
01/27/2016

“They were the least expensive bid I had. They were on time and they got it done fairly quickly and had good clean-up as well. They put in a sewer line. One of my neighbors had used them and they had good reports on them. I would definitely give them an A.”

Review by
01/27/2016

“They seemed to be honest. They were informative and they were prompt. They followed through with what they said they were going to do. It was a sewer line that they did. I had him at the house before to look at some other work. He had given me a price before and I had not used him. I used somebody else and I was disappointed in somebody else so I used him. I would give him an A. He was good on the quality of the work. Six months later and I don't have any problems with them so I'd give them an A.”

Review by
01/27/2016

“I liked their personality. They kept the place clean. I liked their friendliness. They did a good job. They did some major work here when we had a problem with our sewer. It was years and years ago that we found them. We had a newspaper that was advertising and someone recommended them. I would give them an A.”

Review by
01/27/2016

“I actually liked the fact that they got the job done that needed to be done. When there were issues with the job, they came back and handled the issues very satisfactorily. They actually installed a new sewer system in my house. I actually chose them because I see their trucks and they're local to my neighborhood. I would go with a B grade for them.”

Review by
01/27/2016

“They did some plumbing work on our front yard. They seemed to understand exactly what the problem was from the beginning. I was out of the country at the time. They came up with a very viable solution that was going to cause the least amount of water so to speak, so that was good. They had to replace the sewer line going from our house to the public sewer. I would give them a B. The only reason being that there was a small shrub that was in our front yard and then they weren't able to put it back which isn't a huge deal.”

Review by
07/31/2015

“I think they have good customer service. They installed our air conditioning system for the whole house. They did the initial installation and annual maintenance, and they also did some sewer backup work, so we've used them for a couple of plumbing and heating jobs. It was a good experience with them every time. I would give them an A.”

Review by
07/31/2015

“Wm. Henderson has been great. Their workmen are always nice, they're there on time, and they put shoe covers on. They seem to be knowledgeable about problem solving, and they follow through. They've done plumbing, sewer digging, and a full-house dehumidifier, and they do my HVAC maintenance. I’d give them an A rating.”

Review by
07/31/2015

“They did a good job. I was satisfied with it. They helped me out—they cleared a clogged drain. I would give them an A. It cost me a lot of money.”

Review by
07/31/2015

“They showed up on time and were pretty clean. I believe they did my sump pump. That was the first time that I used them.”

Review by
07/31/2015

“They replaced some faucets. They used white metal. It didn't last long, only about less than a year. That's the only thing I'm disappointed in. The technician gave me a faucet with white metal and they broke within a year. It was cheap white metal. We've had a major job on a sewer line. It was a very expensive line. They have good personnel. They're very friendly and very knowledgeable and they'll tell you everything that they're doing. They get a B+. I would recommend them to someone else.”

Review by
07/29/2015

“I had plumbing problems, and Wm. Henderson was very knowledgeable and walked me through what the issues were. They made sure that I understood what was happening in the repair. They came to my house twice. Once was because of a slow drain, and once was because of a problem inside the toilet. There was a piece that was broken and had to be replaced. I found out about them because I had a friend that recommended them. I'd definitely give them an A.”

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