Wm. Henderson Plumbing, Heating & Cooling Services
3rd year as a Best Pick
Best Pick 2018
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Wm. Henderson Plumbing, Heating & Cooling Services has received 4.9 out of 5 stars based on 44 customer surveys.
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3rd year as a Best Pick Call
"For 41 years, our business has had one goal in mind—'Keeping our customers comfortable.' With a fully stocked warehouse, a rapid-response team, and skilled technicians, there's no delay in getting your job done quickly and professionally. As an added convenience for our customers, we offer extended financing."

Bill Henderson | President
Company Information
Services Offered
Wm. Henderson Plumbing, Heating & Cooling Services specializes in the cleaning, repair, and replacement of sewer and water lines for residential and commercial customers. The company also cleans and repairs drains and performs trenchless water and sewer pipe replacements. In addition to providing emergency sewer and water line repairs, Wm. Henderson performs video inspections for underground sewer lines.
Warranty
The company offers a one-year parts-and-labor warranty on repairs.
Company History
The local, family-owned-and-operated company was founded in 1977.
Distinctions
Wm. Henderson is a member of the Plumbing-Heating-Cooling Contractors Association and Quality Service Contractors.
Licenses
PA013279
Areas Served
Bryn Mawr, Malvern, Philadelphia, Wayne, Broomall, Havertown, Media, Springfield

Compiled Score:

Wm. Henderson Plumbing, Heating & Cooling Services has received 4.9 out of 5 stars based on 44 customer surveys.
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Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
08/10/2017

“They did my flip property. They did a sewer line test. They got back to me in a timely manner and the worker, I think his name's Kevin, I was working with was very knowledgeable and friendly. I bought a property and had to do a sewer line test to make sure there's no branches coming through the lines; it's a requirement for flipping homes. I'd give them an A+ overall. They were very nice. I had no complaints across the board, whatsoever.”

Review by
08/10/2017

“I liked that they were on time. They did great work. Never had to call them again. They cleaned out my heater. They replaced a line from the street coming into the house. They did work on the bathrooms, putting in faucets and everything. I would grade the overall experience with an A+. I would highly recommend them to a friend.”

Review by
08/10/2017

“I liked that they were very responsive and were pleasant people to deal with. They cleaned a clogged drain from the outside yard into my house. I'd give them an A+ overall.”

Review by
08/10/2017

“They were great. They were excellent. There were a couple of problems but the way they handled it was so excellent. They fixed my kitchen sink entirely. They did great.”

Review by
07/25/2017

“I liked that they were fast and got the job done. They worked on something in the shower. I would grade the overall experience with an A. I would recommend them.”

Review by
07/25/2017

“They were very thorough. They labeled all the pieces of the stuff they worked on. They labeled different on/off shut-off valves for us. That was certainly helpful. They worked on the air conditioner and the heater. They did the kitchen sink trap. I'd give them an A overall. They were very good.”

Review by
07/25/2017

“I liked that they did a good job, they were polite, clean. Nothing to complain about. They fixed a drain in the upstairs bath tub. They have never done any A/C or plumbing work, but they are on my list. I would grade the overall experience with an A+. I would extremely likely recommend them.”

Review by
07/25/2017

“They've done several jobs for us. I'm happy with what they did. They have done heating and air conditioning, drainer and sewer work for me. I would grade the overall experience with an A. I would very likely recommend them.”

Review by
07/25/2017

“They cleared out my sewer line and did a good job. I would grade the overall experience with an A+.”

Review by
07/25/2017

“They hooked up a hose vent, they did some work in the basement on the heater, and they did some work on a toilet. No heating or A/C work was done. I would grade the overall experience with a B. The toilet was not fixed. One guy had to come back and fix the other guy's work, it was done wrong. I would likely recommend them.”

Review by
07/25/2017

“It was perfect. I liked that they were very efficient, and they provided me with everything that I needed. They replaced my sewer. Before they did my sewer, they had to clear the clog. They snaked the drain first. The customer service was good. I would grade the overall experience with an A+. I would recommend them.”

Review by
07/25/2017

“They are fantastic. They respond very kindly. They gave very thorough answers. You ask them questions, they give you an honest response. Their work has always been high quality and up-to-grade standards. They are very easy. They are very practiced about reaching out to you. Very friendly. Everybody I met there is friendly from the front desk people to the actual workers themselves who visited my home. I always feel that I'm in good hands with them. They have done a couple of big projects. One, they put in a utility sink in my basement and they also put in a new hot water heater. On top of that, they do yearly A/C inspection and yearly water inspection, and they also put in a new garbage disposal for me. I would grade the overall experience with an A+. I would recommend them.”

Review by
07/25/2017

“They dealt with leaks in my washer, it was causing water damage to the ceiling below. And recently they helped repair a kitchen faucet. I don't want to downgrade them too badly. The work was good. The gentleman was fine. I'd give them a B overall. The problem was I could've gone to the store and bought a new faucet and they said look in the catalog and tell us what you like and they'd get it a timely fashion. Or they'll have something on the truck and the things they had on the truck were three times as expensive as the other thing. They were probably just trying to be helpful but they seemed to have the lower end items on the truck. They knew what they were doing.”

Review by
09/30/2016

“Sewer damage in the basement was noted at 4:3 pm. on Sunday. They were the first people I called. I'd like to thank the great service from their intake person who walked me through the steps and suggested I immediately hang up and call Serve Pro who cleaned up the mess the next day. Henderson came out the next morning and found the culprit and used the auger to clean out tree roots. I did not take their recommendation to have the sewage line completely repaired. This wouldn't be covered by insurance and frankly that's just not in the budget.”

Review by
09/29/2016

No review comments provided

Review by
09/21/2016

No review comments provided

Review by
09/20/2016

No review comments provided

Review by
09/20/2016

No review comments provided

Review by
09/20/2016

“Excellent service. I use Henderson for all my rental properties as well as my primary residence for over 14 years. I've used them for simple drain clearing all the way up to complete bathroom remodels. Also, I've never have to worry about waiting. If I need service that day, they shuffle their schedule to accommodate my needs. Even on the few rare occasions that there was a problem with their work, they immediately came back and rectified the issue. Very responsible plumbing/HVAC company .”

Review by
09/20/2016

No review comments provided

Review by
09/20/2016

No review comments provided

Review by
09/20/2016

No review comments provided

Review by
02/11/2016

“They cleaned out a drain pipe for me. I would give them a B. The guy who came out was great. He was very informative and explained everything that he did.”

Review by
02/11/2016

“They've done a number of things over the years. They installed new heater for me. They installed the new sewer line. I heard about them because they're local and other people on the street use them. When I moved in here, I saw their truck on the street and somebody told me that they had used them before so I called them. I would give them an A. The customer service was excellent. They're very respectful of your home. They're very professional when they come into your home. They make sure everything is OK and that everything is clean before they leave. They're a very good company.”

Review by
02/02/2016

“They were great. They were very professional and did a good job. No problems there. It was some outside sewer line work that they worked on. They were referred to me by a contractor that I work with. I would give them an A.”

Review by
01/27/2016

“They were fine. It was over a year ago so I don't remember much. They cleaned out a drain. The work was an A.”

Review by
01/27/2016

“They were the least expensive bid I had. They were on time and they got it done fairly quickly and had good clean-up as well. They put in a sewer line. One of my neighbors had used them and they had good reports on them. I would definitely give them an A.”

Review by
01/27/2016

“They did some plumbing work on our front yard. They seemed to understand exactly what the problem was from the beginning. I was out of the country at the time. They came up with a very viable solution that was going to cause the least amount of water so to speak, so that was good. They had to replace the sewer line going from our house to the public sewer. I would give them a B. The only reason being that there was a small shrub that was in our front yard and then they weren't able to put it back which isn't a huge deal.”

Review by
01/27/2016

“They seemed to be honest. They were informative and they were prompt. They followed through with what they said they were going to do. It was a sewer line that they did. I had him at the house before to look at some other work. He had given me a price before and I had not used him. I used somebody else and I was disappointed in somebody else so I used him. I would give him an A. He was good on the quality of the work. Six months later and I don't have any problems with them so I'd give them an A.”

Review by
01/27/2016

“I liked their personality. They kept the place clean. I liked their friendliness. They did a good job. They did some major work here when we had a problem with our sewer. It was years and years ago that we found them. We had a newspaper that was advertising and someone recommended them. I would give them an A.”

Review by
01/27/2016

“I actually liked the fact that they got the job done that needed to be done. When there were issues with the job, they came back and handled the issues very satisfactorily. They actually installed a new sewer system in my house. I actually chose them because I see their trucks and they're local to my neighborhood. I would go with a B grade for them.”

Review by
07/31/2015

“I think they have good customer service. They installed our air conditioning system for the whole house. They did the initial installation and annual maintenance, and they also did some sewer backup work, so we've used them for a couple of plumbing and heating jobs. It was a good experience with them every time. I would give them an A.”

Review by
07/31/2015

“Wm. Henderson has been great. Their workmen are always nice, they're there on time, and they put shoe covers on. They seem to be knowledgeable about problem solving, and they follow through. They've done plumbing, sewer digging, and a full-house dehumidifier, and they do my HVAC maintenance. I’d give them an A rating.”

Review by
07/31/2015

“They replaced some faucets. They used white metal. It didn't last long, only about less than a year. That's the only thing I'm disappointed in. The technician gave me a faucet with white metal and they broke within a year. It was cheap white metal. We've had a major job on a sewer line. It was a very expensive line. They have good personnel. They're very friendly and very knowledgeable and they'll tell you everything that they're doing. They get a B+. I would recommend them to someone else.”

Review by
07/31/2015

“They did a good job. I was satisfied with it. They helped me out—they cleared a clogged drain. I would give them an A. It cost me a lot of money.”

Review by
07/31/2015

“They showed up on time and were pretty clean. I believe they did my sump pump. That was the first time that I used them.”

Review by
07/29/2015

“Wm. Henderson was here for a couple things. The service technician was personable and seemed knowledgeable. One person scoped a sewer pipe, and then we signed up for a service where they checked our air conditioner, so they did service on that.”

Review by
07/29/2015

“We use Wm. Henderson all the time. They come promptly, and they always do their work well. We had trees get into the sewer, so they had to fix that. They’ve also fixed a water heater. We've had them for six years. I'll give them an A.”

Review by
07/29/2015

“They did fine work. They were professional, they got it done in a timely manner, and they explained to me what they were doing. I had them snake my drains. A neighbor recommended them. I'd give them an A.”

Review by
07/29/2015

“I had plumbing problems, and Wm. Henderson was very knowledgeable and walked me through what the issues were. They made sure that I understood what was happening in the repair. They came to my house twice. Once was because of a slow drain, and once was because of a problem inside the toilet. There was a piece that was broken and had to be replaced. I found out about them because I had a friend that recommended them. I'd definitely give them an A.”

Review by
07/29/2015

“The guys were really easy to talk to. They went through a lot of things with us. I felt the pricing was good and competitive. I liked their speed and service. Wm. Henderson just knew what they were doing. We had some preventative maintenance done, and we also had a clogged drain that they snaked. That was for plumbing, and then we did also have them come out for an emergency call with our heating system. They were pretty responsive in coming out. They were excellent for both plumbing and HVAC work.”

Review by
07/29/2015

“They did very good work. I think they put in a sump pump. I'm very pleased with them. They're very good people, and I just thought they were very knowledgeable. They called before and right after the work. The plumber is a very knowledgeable guy, and I'm very pleased. If anything happens, I'll call Wm. Henderson.”

Review by
07/28/2015

“Wm. Henderson did a good job. I've had two very positive experiences with them. They come when they say they're going to come, and they come right away. The first time I called, my pipes were frozen and there was water coming in. It was going all over the floor. They came out within 15 minutes and fixed everything. Then, they came over another day to go through what had happened and what was wrong. This last time, we just came home from vacation and found that the water heater was leaking. Last time they’d come, they had told me it was going to have to be replaced soon. They came out and had another replacement for me the same day. They drained the water and did the whole thing the day I called, which is pretty remarkable. When the water was rushing in from the pipes being frozen, I said, ‘I'm really sorry to bother you, but I don't know what to do and the water's coming in,’ so they were there within 15 minutes. I'd give them an A+. They're very well organized at the office. You call, and you speak to a human being. They tell you when they're coming out, and then they call again to confirm. They're just wonderful. They're very smart people. They put down drop cloths when they come in so they don't track anything. They're anything you'd want in a plumbing and heating company.”

Review by
07/28/2015

“They did some work for me. They were easy to use and pretty straightforward. We had a problem with the air conditioning unit, and they came and fixed it, drained it, and got it up and running. I'd give them an A.”

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