Vito Services
7th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Vito Services has received 4.6 out of 5 stars based on 361 customer surveys.
5
263
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67
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7th year as a Best Pick Call
"From our beginnings as a one-man shop on K Street, we've grown to become one of the largest and most successful plumbing and HVAC service companies in the area. For over 80 years, we've delivered quality service and products and have established ourselves through integrity, trust, and respect for our customers."

Michael A. Vito | Owner
Company Information
Services Offered
Vito Services offers residential and commercial plumbing services, including installation and repair of water heaters, sump pumps, well systems, garbage disposals, toilets, faucets, ice makers, water filters, and water and energy conservation equipment. The company also performs drain cleaning, interior repiping, water service line replacement, gas piping service, and sewer cleaning, repair, and replacement.
Company History
Founded by James Vito, Sr., in 1934, the company is in its fourth generation as a family-owned-and-operated business.
Distinctions
The company is a member of the Nexstar Network.
Additional Information
Vito Services provides residential and commercial HVAC, plumbing, and sewer and drain services, as well as 24/7 emergency service. The company offers free estimates, a senior citizen discount, and financing with approved credit.
Areas Served
Bethesda, Chevy Chase, Gaithersburg, Germantown, Montgomery Village, Potomac, Rockville, Silver Spring, Bowie, Hyattsville, Lanham, Laurel
Address
681 Southlawn Lane
Rockville, MD 20850
Hours
Mon
Open 24 hours
Tue
Open 24 hours
Wed
Open 24 hours
Thu
Open 24 hours
Fri
Open 24 hours
Sat
Open 24 hours
Sun
Open 24 hours
Licenses
#7488, WSSC 00211

Compiled Score:

Vito Services has received 4.6 out of 5 stars based on 361 customer surveys.
5
263
4
67
3
15
2
15
1
1
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
09/24/2018

“I was most satisfied because I felt like I was getting straight answers to straight questions. They took the time to come out multiple times to answer follow up questions. I had never done an HVAC install before and they were very patient with me because I had a lot of questions. I learned a lot. They were very patient and very competitive with their pricing. Their customer care was great also and that was one of the main reasons why I went them. I had been with John Flood for 9 years, but I switched to go with them.”

Review by
09/24/2018

No review comments provided

Review by
09/24/2018

“Punctual, professional”

Review by
09/20/2018

No review comments provided

Review by
09/19/2018

“I think the installation of the hot water heater went well.”

Review by
09/19/2018

“I am most satisfied with the workmanship. They were always on time and professional.”

Review by
09/17/2018

No review comments provided

Review by
09/16/2018

No review comments provided

Review by
09/14/2018

“Everything exceeded expectations.”

Review by
09/13/2018

No review comments provided

Review by
09/11/2018

“The company was very punctual and professional in the installation process.”

Review by
09/11/2018

No review comments provided

Review by
09/11/2018

“I was most satisfied with the professionalism.”

Review by
09/10/2018

No review comments provided

Review by
09/06/2018

“I was most satisfied with them putting away the untidy items.”

Review by
09/06/2018

“I am most satisfied with the tub. The installation was good and it was a positive experience overall.”

Review by
08/30/2018

“We were most satisfied with the timeliness with which our project was completed.”

Review by
08/30/2018

“The timing was great. They did the job very efficiently.”

Review by
08/30/2018

No review comments provided

Review by
08/30/2018

“I am most satisfied with Vito Services that they were fast and efficient. They even took care of things that fell apart on my end that feel apart, when they did not have to.”

Review by
08/30/2018

“I am most satisfied with them coming out in a timely fashion and doing the job correctly.”

Review by
08/29/2018

No review comments provided

Review by
08/27/2018

No review comments provided

Review by
08/27/2018

No review comments provided

Review by
08/25/2018

No review comments provided

Review by
08/24/2018

“I was most satisfied with their professionalism and quality.”

Review by
08/24/2018

“The work is done really well.”

Review by
08/23/2018

“I was most satisfied with the price, value, and performance.”

Review by
08/20/2018

No review comments provided

Review by
08/16/2018

“I was most satisfied with the workmanship.”

Review by
08/13/2018

“I was most satisfied with their communication.”

Review by
08/13/2018

“I was most satisfied with everything. This one was the icing on the cake. It was done perfectly.”

Review by
07/31/2018

“I was most satisfied with the quality and knowledge of the technicians work.”

Review by
07/30/2018

“I was most satisfied with their response time, it was done efficiently, and they were nice people.”

Review by
07/29/2018

“We have used Vito Services mainly for Heat & AC. They have always given us excellent service.”

Review by
07/28/2018

No review comments provided

Review by
07/25/2018

“Customer Service was excellent”

Review by
07/25/2018

No review comments provided

Review by
07/25/2018

“The re-tiling of the shower was well done.”

Review by
07/24/2018

“Honesty and professionalism”

Review by
07/20/2018

“Response time to issues.”

Review by
07/20/2018

“Timeliness and qualifications of Vito personal.”

Review by
07/19/2018

No review comments provided

Review by
07/19/2018

No review comments provided

Review by
07/18/2018

“They ended up coming same day and fixed the issue and corrected another issue”

Review by
07/18/2018

No review comments provided

Review by
07/17/2018

“I know they are metro area, but they have their shop basically a half mile from my house. The estimator joked that he could jog over here.”

Review by
07/17/2018

“I was most satisfied with their punctuality.”

Review by
07/17/2018

No review comments provided

Review by
07/17/2018

“The workers were great timely and courteous”

Review by
01/09/2018

“They've done several things. I can't think of the last thing they did. They're friendly and they clean up well after things. I'd give them an A.”

Review by
01/09/2018

“They were fine. They did a bathroom—new bathroom. They did it on time, neat job. I was working through a general contractor, so I didn't work with them that much. I'd give them a B.”

Review by
01/09/2018

“They re-plumbed my house, and they were professional. They did a good job. I'd give them a B.”

Review by
01/09/2018

“There were several calls that they've made—some were good, some were not so good, so it's kind of a mixed bag. They repaired some faucets. They repaired some ceiling leaks from pipes. Major work and minor work. They did the work fast, and I didn't have so much problems cleaning up, so that was a positive side. On the negative side, the minor part was they just weren't' careful enough; and I have the same problem that I had when they left, so kind of a mixed bag. I would say it's about a B. Their expertise was there.”

Review by
08/31/2017

“They changed the pipes that were under the ceiling, the tubs, the bathroom upstairs that were leaking ,and also the bathtub was getting full of water and everything else. The supervisor was very, very good—explained everything in terms that you could understand and very responsible and also very down to earth about prices. Didn't try to con us. This is so much and that was it. Some other people that we had added this and that. Very truthful, very honest, very gentleman—everything was very good, and the people who came and did it were young men, also very, very good. Excellent, excellent, excellent—A.”

Review by
08/31/2017

“I was having a toilet put in by our maintenance guys and they needed to—think there was a ring in the bottom—replace in the floor. I'm not sure what it's called, but they had to replace it. Our maintenance guys couldn't do it. I liked the fact that they were able to come that same day to do the work. I remember it was pretty expensive, though, and getting the same-day service is probably what the situation was. Otherwise, that was pretty much it. For quality and customer service, I'd give them an A.”

Review by
08/31/2017

“It's all awesome. It's all great. Can you just write everything good? They've done several different things, even changed our air conditioner. They've fixed toilets, changed our A/C unit. They've done a bunch of stuff, and it's always great. They are very responsive. They know what they're doing, and everyone's very friendly and professional. It's an A+.”

Review by
08/31/2017

“They've always been great. One time we had a leak in our toilet that they fixed. And then another time we had like a clog in our garbage disposal. They show up on time, the people are nice, and I think their prices are pretty fair. We've had the same guy every time, and he's great. I'd give them an A.”

Review by
08/31/2017

“They did plumbing work for me. They were timely, and the workman was knowledgeable. A is fine.”

Review by
08/31/2017

“Vito only did a small job. We had a leak on the floor, and they came and they sorted it out and it was a pretty easy job. It was just trouble-free. There were no problems, very polite, and offered their services again and keep in touch. I'd give them certainly a B.”

Review by
08/31/2017

“I‘ve used Vito way back last year. It was a bathroom toilet plumbing. First of all, I asked for rates over the phone, how much you charge for a visit, how much you charge for half an hour or each half an hour and so on and so forth. And they said, ‘We cannot give you that information. The technician when he gets there, he will call you and tell you how much it's going to cost.’ So, I thought it would be something reasonable. But he went there and all he had to do was to change what is inside the toilet, and he did and he said that before he did the job, he said, ‘Look, it's going to be $450 something. And I didn't know what to do because I have tenants living there, and I needed to do that as soon as possible and maybe he knew that. So, he was charging me almost $450, and I didn't have any other way out, so I said go ahead. But I'm never going to call them back again. I don't think I would use them again because even the lady who answered the phone was not helpful at all when I asked her. I'd give them probably a D. I was not there. That's an apartment that I own that I rent to somebody else and I was out of town, so I had to deal over the phone and I'm pretty sure that they did their job, but it was outrageously expensive.”

Review by
08/28/2017

“Always right there and always very cooperative and get the job done. Give it a triple A. They’re just easy to get ahold of, and they come when they say they're going to show up. I've had various things done. I've had repairs in the bathroom and in the kitchen at the sink and an assortment of things. They've also done some work on my heating units at one time. I can't remember exactly, but I know that I've always called them. They're my first source for help. I live in a condo. In general, they are very knowledgeable, and they're very polite and clean. I think that's important. I don't want someone coming in making a mess for me and leaving me with it. They always put down something on the floor to be sure, that if they're doing anything that could get messy, it won't be on my floor after they leave. And overall I just feel very comfortable with them, and I really would use them anytime I need help. I'd give them an A+. They're great. They're just great.”

Review by
08/28/2017

“Vito gave a yearly check and fixed one of my toilets. The man is very friendly. He's been here before and very thorough. Everybody's been very nice on the phone and very helpful. I would give them an A for excellent.”

Review by
08/28/2017

“They did outdoor plumbing work in the yard. Good customer service. They were very prompt in many inquiries. A+ across the board.”

Review by
08/28/2017

“They fixed the bathroom and the garbage disposal. They're pleasant, and they do the job. I'd give them an A.”

Review by
08/28/2017

“They did just a lot of repairs. It was plumbing work. They did a lot of different things and there's some things that they did that I called back and said, 'Oh, this isn't working quite right,' and they came back fixed all those things. Everything was working properly within the thirty days. I'd give them a B.”

Review by
08/28/2017

“They did plumbing for me. They replaced a spigot head on my backwater spigot and didn't have the part, so he improvised and then they had to come back out and do it again because it didn't hold up. And then it's just leaking and they came back out and they finally did it. So, they replaced two pipes in my basement. And two weeks after that, it was leaking again. And I spent a fortune with them. The guy didn't want to work with me at all, you know, all he wanted to do was charge me $400 to plumb my laundry room sink. There ain't no way I'm paying $400+ to snake my laundry room sink.. So, I had somebody else come out and it cost me $200. I won't call Vito back again. They're too way overpriced, and they won't negotiate. I just finished giving the guy $700, and then he wanted to turn around and charge me another $400 to plumb my laundry room sink. Give them an F. I paid $1,100 to replace two pipes and then it leaked again and filled up my laundry room, and they want to charge me $400 to snake my laundry room sink. The guy wouldn't even negotiate with me. I'll never call them again and I will never recommend them either.”

Review by
08/10/2017

“The guy came in, he did it, and he didn't have to come back. Everything went very well. I had a pipe that broke inside the kitchen, and the wall had to be removed—but they didn't have anything to do with that. They just came and they put the pipe in that was busted. I'll say A+ because I haven't had any problem. Everything has worked splendid. He said he was coming out, and he came out on time. He cleaned up behind himself.”

Review by
08/10/2017

“The only negative thing I have to say is that I asked for a receipt for the work that was done, and I never got a receipt. Louis works for you, right? The experience was good, but the thing about it was I need that receipt. No complaints with quality of work and expertise.”

Review by
08/10/2017

“They took care of the problem. I think it was a garbage disposal, but I'm not positive. It was on a rental property that I have. It's an A+.”

Review by
08/10/2017

“It was fine. They were professional and seemed to know what they were doing. They replaced my hot water heater. I would give them an A.”

Review by
08/10/2017

“It was a good experience. Vito came out on time, performed the work well, and everything went according to plan. They were just doing plumbing for me. I'd grade it A+.”

Review by
08/10/2017

“They did excellent work, and I had no complaints.”

Review by
08/10/2017

“Nothing special. I believe they replaced the water heater. I would say a B.”

Review by
08/10/2017

“Job supervision was good. They did plumbing work in a basement that I was finishing. I'd say it's a B. I'd say there was a slight issue. Cleanliness could have been a little better by some of the guys.”

Review by
08/10/2017

“They're good people. They did good work. I'm satisfied with their work. That's why I keep calling them back. Do a lot of plumbing for me, replacing things and pipe or install, fixing commodes. The pipe is broken inside a wall and you have to rip out the tile, so a lot of work. I would say a B+. My issue with the company is response time, which everybody has that issue. So, if that's the case, then you’ll have to give them an A, but everybody has that issue.”

Review by
08/10/2017

“The guy was real friendly. He was real educational. He was talking me through the process of everything. So, I liked that I learned something. So that's good. They changed out two faucet heads for a washer. It was a hot and cold head. We had old ones and they were leaking, so he changed them all, put new fittings on. I'd say it was a B. It was only one cosmetic thing. Everything else was fine. There were no leaks; everything else was good. It was two different connectors, so to me it didn't really make a difference, but my mom saw it, she was like, 'It looks different,' but I'm okay. That's the only thing I could say.”

Review by
08/10/2017

“The last time he put a garbage disposal in. He came out and it was okay, but I did have a slight problem—we had it taken care of after that. I would say it's about a C. He did the work, but I just didn't like the follow-up.”

Review by
08/03/2017

“They provide great service, reasonable price, and they're very careful. They made sure it was perfect, so I thought they were fantastic in terms of what they did. They do excellent work and I would highly recommend them.”

Review by
08/03/2017

“I use them all the time. They're great. They're very efficient, quick. They identify the problem, they fix it, they make good recommendations. They did drainage work. I'd grade it A+. I just had them do something else.”

Review by
08/03/2017

“They were very professional, and they were accurate in what they did, so I had a good experience with them. They checked on a faucet for me. I had a faucet leak or something or suspected a leak. I would give them an A.”

Review by
08/03/2017

“It was an okay experience. I wouldn't necessarily go out of my way to hire them again. They did a fine job. There wasn't anything bad. They weren't great. They did plumbing for me. I 'd give them an A. Another plumbing company did work for me this year, and they were terrible.”

Review by
08/03/2017

“I forget what they did, but they're always good. I don't remember what they did, but they are our regular and they did a good job. They're very reliable. They come on time; they keep their appointments; they do nice work. I'm very satisfied. I'd grade them an A.”

Review by
08/03/2017

“They've done great work for us. They're very easy to schedule. They're always available. And then the other thing that is helpful is they are knowledgeable. When they come out, they assess the problem quickly and get it taken care of quickly. They did plumbing. I would give them an A+.”

Review by
08/03/2017

“I have nothing but good things to say about my friend. They came very quickly. We had bad work that was done, and I needed them to—I was trying to find someone to help me with it and they did everything perfectly. Put everything back in place, left the place clean and they were friendly and very kind. I would give them an A+ definitely. I was actually trying to use them again in a little bit when I get my money together.”

Review by
08/03/2017

“I needed them in an emergency. My kitchen sink was clogged for a few days and my husband couldn't clear it. So I just picked Vito out of a book, and the man who came was very pleasant. And he explained to me what he was doing and everything worked out very well. It was certainly an A. They were very nice when I called. The person might have been a woman, who said, 'Oh, we have a truck not far from where you live and we'll send him right out to you.'”

Review by
08/03/2017

“It was fine. I had no complaints and I would recommend them.”

Review by
08/03/2017

“I had a positive experience. I liked that they came and did what they were supposed to do.”

Review by
08/03/2017

“They just did the job that they came out to do. I was pleased. They did plumbing and fixed my garbage disposal. I'd say it was an A.”

Review by
08/03/2017

“It was rea good. The service was good.”

Review by
08/03/2017

“I had a positive time with them.”

Review by
08/03/2017

“It was all good. It's been so long. I do know we're going to use them again. Basically, I believe they just did plumbing. It was an A. I would recommend them.”

Review by
08/03/2017

“They fixed it, but they were not cheap. I've just had a plumbing problem, would not use them again because they charged an awful lot of money, but they were good. They fixed it. I'd grade them a B. I would grade them A for the work and C for the money.”

Review by
08/03/2017

“It's okay. They're just a little bit too expensive and overcharged us for a lot of things. I'm actually a contractor. Used them quite a bit. They just did plumbing for me. I would grade it a D.”

Review by
08/03/2017

“It just wasn't I got it fixed. They kind of told me it was positive to begin with, but then they wanted me to get a whole brand new hot water heater, do different things. I got another plumber, and he put the thing in that we could put it in. I talked to another plumber and he said that's fine. So, I really saved a lot of money. They fixed the pilot for me, and then the next day it went out again. So, I called them up and I said, ‘You sent somebody over here and they fixed it, but it's doing it again.’ So, they sent another technician over, and that technician said, ‘Oh well, man, you need to have a new hot water heater put in. I talked to another master plumber, and he said, ‘How old is it?’ And I told him, and he said, ‘That's crazy, let me come over.’ He took a look at it, got me the new lighter part, starter part, put it in for $200. I saved a couple of thousand. I'd give them a D. The quality of the work is good when they do it, if it's correct, but the expertise is—there's a lot of times you can fix something. Instead of buying a whole new house because my roof is bad, I'm not buying a new house, I get a new roof, you know what I'm saying? If there's something wrong with the part of the thing and the thing is basically good, why put the whole new water heater in. So, their work is good when the work is correct. Customer service is okay, it's fair.”

Review by
08/01/2017

“Vito has been here for different things. They've always been very responsive in getting here quickly and finishing the job as quickly as they can. They've done plumbing and drainage work for me. I would say it's an A+.”

Review by
08/01/2017

“It was fine. I won't use them again. I don't think they're very good. They're expensive, and some of their guys aren't very knowledgeable, and I thought their staff was awful at organizing. It was just plumbing. I would grade them a C. I would not recommend them at all.”

Review by
06/27/2017

“The technician was very clear in his explanation of what was happening. They were taking a look at a problem that we were having with a backflow valve in the basement that they had installed. I would say A+.”

Review by
06/27/2017

“I've used them before. Very good work. Very good work, I'm very pleased. They did plumbing. They worked on all three of my bathrooms. I'd give them an A+. They were very good. I've used them several times.”

Review by
06/27/2017

“I pay for a kind of a preferred status, become a partnership, a partner. Their response time was pretty good, because I have rental properties. So, in order to be able to call them and tell them what the issue is, they usually were able to address it pretty quickly or at least get someone there pretty quickly. A lot of times I was there for the work. It could have been either work on plumbing or HVAC unit, both. It would be an A.”

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