Vito Services
7th year as a Best Pick
Best Pick 2018
certified company
A
rated
Based on 684 Surveys
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7th year as a Best Pick Call
"From our beginnings as a one-man shop on K Street, we've grown to become one of the largest and most successful plumbing and HVAC service companies in the area. For over 80 years, we've delivered quality service and products and have established ourselves through integrity, trust, and respect for our customers."

Michael A. Vito | Owner
Company Information
Services Offered
Vito Services offers residential and commercial plumbing services, including installation and repair of water heaters, sump pumps, well systems, garbage disposals, toilets, faucets, ice makers, water filters, and water and energy conservation equipment. The company also performs drain cleaning, interior repiping, water service line replacement, gas piping service, and sewer cleaning, repair, and replacement.
Company History
Founded by James Vito, Sr., in 1934, the company is in its fourth generation as a family-owned-and-operated business.
Distinctions
The company is a member of the Nexstar Network.
Additional Information
Vito Services provides residential and commercial HVAC, plumbing, and sewer and drain services, as well as 24/7 emergency service. The company offers free estimates, a senior citizen discount, and financing with approved credit.
Licenses
#7488, WSSC 00211
Areas Served
Bethesda, Chevy Chase, Gaithersburg, Germantown, Montgomery Village, Potomac, Rockville, Silver Spring, Bowie, Hyattsville, Lanham, Laurel
HOMEOWNER REVIEWS SELECTED FROM SURVEYS COLLECTED:

“It's all awesome. It's all great. Can you just write everything good? They've done several different things, even changed our air conditioner. They've fixed toilets, changed our A/C unit. They've done a bunch of stuff, and it's always great. They are very responsive. They know what they're doing, and everyone's very friendly and professional. It's an A+.”

“They've done great work for us. They're very easy to schedule. They're always available. And then the other thing that is helpful is they are knowledgeable. When they come out, they assess the problem quickly and get it taken care of quickly. They did plumbing. I would give them an A+.”

“I use them all the time. They're great. They're very efficient, quick. They identify the problem, they fix it, they make good recommendations. They did drainage work. I'd grade it A+. I just had them do something else.”

“Always right there and always very cooperative and get the job done. Give it a triple A. They're just easy to get ahold of, and they come when they say they're going to show up. I've had various things done. I've had repairs in the bathroom and in the kitchen at the sink and an assortment of things. They've also done some work on my heating units at one time. I can't remember exactly, but I know that I've always called them. They're my first source for help. I live in a condo. In general, they are very knowledgeable, and they're very polite and clean. I think that's important. I don't want someone coming in making a mess for me and leaving me with it. They always put down something on the floor to be sure, that if they're doing anything that could get messy, it won't be on my floor after they leave. And overall I just feel very comfortable with them, and I really would use them anytime I need help. I'd give them an A+. They're great. They're just great.”

“It was an okay experience. I wouldn't necessarily go out of my way to hire them again. They did a fine job. There wasn't anything bad. They weren't great. They did plumbing for me. I 'd give them an A. Another plumbing company did work for me this year, and they were terrible.”

“They did excellent work, and I had no complaints.”

“Vito gave a yearly check and fixed one of my toilets. The man is very friendly. He's been here before and very thorough. Everybody's been very nice on the phone and very helpful. I would give them an A for excellent.”

“It was a good experience. Vito came out on time, performed the work well, and everything went according to plan. They were just doing plumbing for me. I'd grade it A+.”

“I've used them before. Very good work. Very good work, I'm very pleased. They did plumbing. They worked on all three of my bathrooms. I'd give them an A+. They were very good. I've used them several times.”

“The guy came in, he did it, and he didn't have to come back. Everything went very well. I had a pipe that broke inside the kitchen, and the wall had to be removed—but they didn't have anything to do with that. They just came and they put the pipe in that was busted. I'll say A+ because I haven't had any problem. Everything has worked splendid. He said he was coming out, and he came out on time. He cleaned up behind himself.”

“The technician was very clear in his explanation of what was happening. They were taking a look at a problem that we were having with a backflow valve in the basement that they had installed. I would say A+.”

“They did outdoor plumbing work in the yard. Good customer service. They were very prompt in many inquiries. A+ across the board.”

“They replaced plumbing. I'd give them an A+.”

“They took care of the problem. I think it was a garbage disposal, but I'm not positive. It was on a rental property that I have. It's an A+.”

“They were on time and informative. I had a plumbing inspection and HVAC inspection. I would give them an A+.”

“Vito has been here for different things. They've always been very responsive in getting here quickly and finishing the job as quickly as they can. They've done plumbing and drainage work for me. I would say it's an A+.”

“He worked quickly. He did it accurately. That's all. It was fine. They fixed a toilet. I would give them an A.”

“I forget what they did, but they're always good. I don't remember what they did, but they are our regular and they did a good job. They're very reliable. They come on time; they keep their appointments; they do nice work. I'm very satisfied. I'd grade them an A.”

“I had a positive experience. I liked that they came and did what they were supposed to do.”

“I had a positive time with them.”

“I needed them in an emergency. My kitchen sink was clogged for a few days and my husband couldn't clear it. So I just picked Vito out of a book, and the man who came was very pleasant. And he explained to me what he was doing and everything worked out very well. It was certainly an A. They were very nice when I called. The person might have been a woman, who said, 'Oh, we have a truck not far from where you live and we'll send him right out to you.'”

“It was all good. It's been so long. I do know we're going to use them again. Basically, I believe they just did plumbing. It was an A. I would recommend them.”

“It was fine. I had no complaints and I would recommend them.”

“It was fine. They were professional and seemed to know what they were doing. They replaced my hot water heater. I would give them an A.”

“It was rea good. The service was good.”

“They did plumbing work for me. They were timely, and the workman was knowledgeable. A is fine.”

“They just did the job that they came out to do. I was pleased. They did plumbing and fixed my garbage disposal. I'd say it was an A.”

“They were very professional, and they were accurate in what they did, so I had a good experience with them. They checked on a faucet for me. I had a faucet leak or something or suspected a leak. I would give them an A.”

“They've done several things. I can't think of the last thing they did. They're friendly and they clean up well after things. I'd give them an A.”

“I pay for a kind of a preferred status, become a partnership, a partner. Their response time was pretty good, because I have rental properties. So, in order to be able to call them and tell them what the issue is, they usually were able to address it pretty quickly or at least get someone there pretty quickly. A lot of times I was there for the work. It could have been either work on plumbing or HVAC unit, both. It would be an A.”

“They fixed the bathroom and the garbage disposal. They're pleasant, and they do the job. I'd give them an A.”

“James Vito did a great job. They put in a new shut-off valve, created a connection to move a gas meter, and put in a gas pipe. It was difficult, but they completed the work in a timely fashion. They were knowledgeable and gave me advice on some other plumbing issues I had. A+—they couldn't have been better.”

“They were on time, and they fixed the problem I had with the toilet. We've used them for a number of years. They earned an A+ from us.”

“I liked their expertise and that they were flexible in scheduling. The plumbers were also great; they were very personable and gave great feedback. That was a good experience. They have great customer service and are punctual and thorough. I would give them an A grade.”

“I was very pleased with James Vito.”

“This was for my rental property to replace the garbage disposal unit. No complaints from the tenant and it was done to our satisfaction.”

“I had an 'emergency' situation and the plumber had to drive a long way to get to me. He was very well versed in his craft and took care of the issue with great efficiency considering the magnitude of the issue. I know that he had to be tired due to the time of the evening when he left but he never let on. He maintained a pleasant and professional demeanor. This was the second time I used Vito and the first time was also a pain and that plumber was great as well. Vito gets my vote.”

“The plumber who came out for our estimate was courteous and on-time. We appreciated his honest assessment of the difficulties that we would encounter with trying to move forward with our potential project.”

“They're an A grade. I liked that they came on time. They were familiar with the kind of broiler that I had, which was broken, and they fixed it. They were personally recommended to me by a plumber that I know. The gentleman, Leon, was very, very fine.”

“Even though it's a big company, it's the same guy that comes to service our plumbing needs, so that's good. I think that's helpful in terms of some of the history and keeping track of that past services. They're pretty quick to assign folks to requests, so that's pretty good, too. They worked on a leak in the bathtub recently, and they also installed a heater. They did a good job with it. I saw the Best Pick Reports book, and that's how I chose them. I would say they're an A.”

“The plumber fixed what needed fixing. He did a good job, and when he was finished, I paid him, and he left. It was good. Everything was fine. It worked out, and I was pleased. He did what had to be done, and he did it on time. He came when he was supposed to, and he left when he was finished. He's a pleasant fellow, so he's not a problem to have around. I'm pleased.”

“The guy was friendly and informative and did good work. They did a shower repair. I'm a repeat customer. I would give James Vito an A.”

“They showed up on time and did the job. I don't recall what they did, but I think it was plumbing. He was professional and did what I asked him to do. They're an A-grade company.”

“They showed up on time. They explained everything before they did it, and they explained the billing clearly. The work was well done. For the job, we had two water pipes connected to the washing machine, and we also had a leaking toilet tank. They replaced the parts. They get an A.”

“James Vito has very attentive service. They responded almost immediately, and despite them saying that they were really booked, they actually made time and got out to my flooding roof the next day. We had a leaking pipe. They get an A grade from me.”

“VITO was professional. They cleaned up behind themselves, they didn't upsell me, and they gave me advice on the best product for the job as far as quality. I have a 100-year-old house, and they changed the radiator, fixed the hot water heater, and changed out things in the sink. I liked them. I'd give them an A+.”

“I like their communication while scheduling service, and the quality of their people as well as their billing procedures are fantastic. I've had them out here several times. On the most recent trip, they replaced a toilet and unclogged a drain. I would rate them as an A+ company.”

“We are very satisfied with VITO. They are on time, they clean up, and they do exactly what they say they are going to do. They replaced our hot water heater, but we've always used them. They're a local company, and we like their services. They're an A.”

“When the disposal was on, water was backing up into the sink, so there was a blockage somewhere. What made my experience so great was that the young man who came was very highly qualified. He worked with a snake and got it cleaned out. He knew what to do, he stayed with it until it was done, and we were very pleased with the results. His attitude and his work ethic were perfect. He earned an A+ from us.”

“I had a hole in the pipe in the basement, and the man who came in from VITO did a tremendous job. He fixed the thing and even cleaned up some of the water. I've recommended them, and I would use them again. I would give them an A+.”

“VITO was outstanding. They repaired the hot water heater. The technician was very friendly, very polite, very communicative, and professional, and he did high-quality work. They were very responsive and easy to schedule, and we would call them again if we had an issue. It was an A+ experience.”

“They performed an excellent plumbing job in a timely manner, and they explained everything. It's an A+ from me. I would use the company again.”

“They were wonderful. They worked on my hot water heater, and everything has held up wonderfully. The technicians were very good. The tech was very courteous and very polite, and he seemed like he knew exactly what he was doing. They get an A+ in my book.”

“I had a flood in my house because the pipes froze on one of the coldest days of the year, and VITO was just very professional. They were very fast, and they had top-notch tools and products. Everything was right there in their truck. They deserve an A.”

“They replaced the majority of the pipes in the house, and they did a great job. The worker was wonderful. When the technicians arrived, they were respectful in the house. I was confident they weren't trying to upsell us. I would absolutely consider using them again. I'd give them an A.”

“I think VITO fixed my faucet in the back. I love my back faucet, and it works fine. I'd use them again. They did great. It was an A-level service.”

“I've had to use VITO two or three times for plumbing work in the ten years I've lived here, and I've never had to call back. The building is still in perfect shape. I believe they did work in this building when it was built, and I took the name right off of that. I'd sum up the overall experience as an A-.”

“He made faucet selections for us, and it was a fine experience. VITO did the job very well the first time. I'd call them again because he did good, quality work. I would give them an A+.”

“We have a maintenance contract with VITO. We have been using them for a few years, and we are very happy. Last time they were here, they worked on our bathroom in the main residence and in the condo unit. They should get an A+.”

“I had a plumber for many years, and he retired, so getting a new plumber was hard. One of my friends recommended VITO, and I had no problems with the crew at all. They did what they could do, and it was done in no time at all. If I were to refer them, I would tell others how helpful they are—A+.”

“The dishwasher and sink were blocked up, and they cleaned out the dishwasher. VITO seemed to know what they were doing. Everything has been holding up well. I would use them again, and I'd give them an A+.”

“VITO's customer service really made the experience for me—they were trained well on that. My garbage disposal was broken, and they replaced it. I've had a service contract for a year. I'd let others know that they are reliable with their service, and they deserve an A+.”

“This is the second time we've had them come in and do some plumbing work, and we didn't have any issues. The workers were courteous and polite, and they didn't leave anything lying around. Most recently, they replaced the water heater. I'd tell anyone using VITO to expect prompt service, an estimate prior to the work being done, and the place being left how they found it—nice and clean. I'd give them an A+ grade.”

“They did some work on my toilet; they taped off a pipe for me. They were punctual and honest, and I liked their follow-up. The customer service was OK. I'd say they're A+.”

“They installed a new hot water heater. It was a major job, but they did a good job with it, and they cleaned up well after themselves. They were professional, and they came when they were supposed to. They responded initially in a timely fashion, and they were considerate in answering questions and concerns. VITO earned an A+ all around.”

“I had a broken pipe in my attic, and they replaced and repaired it. They came the day I called them, and they did the job well and with no problems. He was very professional and polite. I'd give them an A+ rating.”

“I had a toilet fixed, and everything is working well. I liked that VITO was on time and fixed it right the first time. I chose them because I'd used them in the past, and I'd say that shows that they're an A+ company.”

“There was leaking upstairs in my apartment, and everything is OK now. VITO took care of the problem, and it was A+ work.”

“VITO was prompt and had good customer service. They replaced the hot water heater, and they did an A+ job.”

“They fixed two leaky faucets in the shower, and I was satisfied with it. It was fine. We signed up for a service contract. They get an A+ from us.”

“I've used VITO for years. This time, they fixed the faucet in the hall bath, and I'd call it A+ work. I appreciated that they were punctual and quick to respond.”

“I liked that the technician came out with one of the owners and his son when I needed a water heater installed. It was the same person they sent before; he's very personable and very conscientious, he does what he says he's going to do, and he doesn't rip you off. It's just great full-time service. I would rate them as an A+.”

“I really noticed how quick VITO was to respond to my request. I called them in an emergency, and I know they had other jobs, but they were able to fit me in and come earlier than other plumbers. I had to wait a few days, but when they came, they took care of the problem right away. I know they fixed the problem, and that earned them their A+.”

“I called them about the water heater, but I also had them look into replacing a sink and faucet. They came on time. They were very helpful because I brought up other items, and they gave me options for taking care of things. Everything has held up fine since. I picked them because I live in a building where they do work. I would give them an A+.”

“We basically had a backup of our main pipe. VITO was quick, on time, and up front. They took care of the problem, and they did a good job. I would give them an A+ rating.”

“They repaired the toilet that was leaking, and I was satisfied with their service. They did a good, A+ job.”

“VITO replaced a shut-off valve that was poorly cast; it had a casting flaw that was leaking. They also fixed an outdoor irrigation system. The quality of the work that they did stood out. They earned an A grade from me.”

“VITO put in a hot water tank at our rental property. I haven't heard any bad news from the tenant, so I'm assuming everything is good. They also put a hot water tank in my current home, so that's why we went with them for the house that we're renting. I'd give them an A.”

“VITO was easy to do business with, and they got the work done. They installed a hot water heater for us, and it's holding up well. I would give them an A.”

“They installed a valve for an outdoor sprinkler system. They were professional and careful with the work that they did. They were respectful of their surroundings and responsive to questions. I hadn't used them before, but I would again. I'd give them an A+.”

“It was my first time using VITO for my home, and they did an A+ job. I've used them through my company, which was why I chose them. He replaced one of our valves, and they were informative.”

“VITO did some backflow valves for me last month, and they did a good job. Everything was fine. I'll call them when I have future needs; I'm pretty well satisfied with them. I would give them an A+.”

“James Vito did a really fantastic job. It was a difficult problem, and I was very impressed with the quality of their work. He really knew what he was doing. We had a leak in the sewer pipe that required rerouting the piping, and he had a much less complicated solution to the problem, which he kind of devised on the spot. They really did terrific work, and I would use them again.”

“The young man from VITO was incredibly knowledgeable and personable, and he also took the time to explain everything to me. Our sump pump failed and flooded our basement. He assessed everything, identified that the sump pump was rusty, and replaced it. I'd give them an A+.”

“The plumber from VITO was absolutely outstanding in every facet. His personality, professionalism, and knowledge of the task at hand was very impressive. They deserve an A+.”

“They installed an exhaust pipe for an air vent. The quality of work was excellent, and we haven't had any issues with it. They did the job that they said they would, and they were on time. They're an A+.”

“They did some work for me in the past, and they did very good. They put in some new nozzles for the tub, and the quality of the work was excellent. The technicians were excellent, too. I would recommend them. They're an A+.”

“My experience with VITO was very good, and we intend to use them again. They did various plumbing work on my water heater and things like that. The quality of the technicians and their responsiveness is what I like about them. I was very satisfied, and the technicians were excellent. They were hardworking, polite, and knowledgeable. I would grade them an A+.”

“VITO did some work for me, and I had a very good experience. The sink was leaking, and they fixed it for me. The technicians were excellent. The company was very good and very responsive, and they did a good job. I would give them an A+.”

“They put in a kitchen faucet for me, and they did an excellent job. I like the plumber that they sent out. They get an A+.”

“They were outstanding. If I recall, it was an emergency visit, and the technician was very good. He didn't take a lot of time, but he did what he had to do. This was my first time using VITO. They arrived on time, and I didn't have to go back and clean up behind them. I'd give them an A+.”

“VITO worked on the plumbing in my master bathroom. After he fixed it, he explained what he did very clearly—what was going on and what to do in the future if we had the problem again. I would definitely use them again in the future. They're excellent—A+.”

“They installed some extension pipes. It was my first time using them, and the cleanup was excellent. I would rate them an A+.”

“We had a clog for a long time, and I think VITO just cleaned the pipe and then put something inside to monitor it. They did a lot. The cleanup was wonderful. They did a good job—they solved all of our problems. They were recommended by the people who repaired the house. I'd give VITO an A.”

“They did plumbing repairs for us, and everything worked out fine. The quality of work was very good. The time frame was excellent, and they did the job we asked them to do in a timely fashion. I'd give them an A.”

“I thought that the work was fine. They came out to fix a small leak in the toilet. They arrived on time to do the work and completed it in the time frame they gave us. This was my first time having work done by VITO. I heard about them from my real estate agent. My impression of the people who came out to do the work was good. They were professional, and I'd give them an A.”

“They fixed a gas leak. I was selling a house, and I smelled gas. I looked all over and couldn't find it, but they went through the house and found it. After that, the smell of gas came back, so there was another gas leak. They redid all the gas lines. They cleared them, found a faulty valve, and replaced it. The first time, they had to come on an emergency basis, and they responded quickly. They did good work overall, and I haven't had any problems since. I'd give them an A+.”

“VITO did a couple of things for me. I had a leak under the sink and a leak in one of my bathrooms. The plumber knew what he was doing. On a scale from one to five, he was a five—very knowledgeable. The time frame that they finished the work in was fine. He used the supplies he had in his truck, and he could do the work he needed to do. I think they are a very professional organization, and the plumber was friendly and very knowledgeable. It was a positive experience. They're just a fine organization—A+.”

“Working with VITO was a very positive experience, and they were very professional. They inspected the job, gave us an estimate, and then we moved forward with that. We've used them a few times for our sump pumps and well water. They're always on time. Whatever the service may be, they address it right away until it's 100 percent fixed. We haven't had to call them back after they finished the job. They're just very, very reliable. I would give them an A+. They're just really good.”

“I think my dad had a pretty good experience. I think he had a sewer backup, and VITO came out to help him. It was an emergency service. I think they came out that night. As far as I could tell, it was fine. They got it straightened out. My father really didn't have any problems with it. He didn't mention anything to me about it. I would use them again, and I'd say they're an A+.”