On Time Experts
1st year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Best Pick Guaranteed

Compiled Score:

On Time Experts has received 4.9 out of 5 stars based on 971 customer surveys conducted through Our Research Partners.
5
906
4
54
3
1
2
8
1
2
1st year as a Best Pick Call
"Same day service or your service fee is free, guaranteed. We are committed to providing you with legendary service. We will properly diagnose and get your issue solved. Our goal is to make sure by the time we leave that you have complete peace of mind resting assured that your plumbing system is working as it should."

Brian Remington | General Manager
Company Information
Services Offered
On Time Experts offers plumbing services, including water heater maintenance, repair, and replacement; drain cleaning and sewer repair; water quality services; and more.
Warranty
The company offers a 100 percent Satisfaction, Whatever it Takes guarantee. The company states excuses aren't made. If a mistake happens, every On Time Experts employee is empowered with an unlimited budget to make it right. If the homeowner still doesn't feel it's right, call On Time Experts. "Whatever it Takes" means the homeowner is satisfied, whatever it takes.
Company History
The local company was founded in 1965 and is owned by Randy Kelley.
Employee Information
Employees wear uniforms, drive marked vehicles, and undergo background checks.
Areas Served
Allen, Frisco, McKinney, Plano, The Colony, Dallas, Irving, Carrollton, Coppell, Irving, Richardson, Colleyville, Euless, Grapevine, Keller, North Richland Hills, Southlake, Argyle, Flower Mound, Highland Village, Lake Dallas, Lewisville
Address
2914 National Court
Garland, TX 75041
Hours
Mon
Open 24 Hours
Tue
Open 24 Hours
Wed
Open 24 Hours
Thu
Open 24 Hours
Fri
Open 24 Hours
Sat
Open 24 Hours
Sun
Open 24 Hours
Licenses
M-42900

Compiled Score:

On Time Experts has received 4.9 out of 5 stars based on 971 customer surveys conducted through Our Research Partners.
5
906
4
54
3
1
2
8
1
2
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
03/14/2022

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Review by
03/11/2022

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03/09/2022

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03/09/2022

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03/08/2022

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03/08/2022

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03/08/2022

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03/07/2022

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03/07/2022

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03/05/2022

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03/04/2022

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Review by
03/02/2022

“daniel was very nice and explained the issue to me . However,he was unable to print the the invoice and the estimate. He told me I would receive an email from the the office. At this time we have not received the email. Thank you”

Review by
03/01/2022

“No feedback”

Review by
02/28/2022

“Ross is very knowledgeable and walked us through in detail”

Review by
02/27/2022

“My son in law said he was GREAT”

Review by
02/26/2022

“Very professional and timely service”

Review by
02/25/2022

No review comments provided

Review by
02/23/2022

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Review by
02/23/2022

“Very professional and solved problem. Thank you.”

Review by
02/23/2022

“Great job as always”

Review by
02/22/2022

No review comments provided

Review by
02/21/2022

“Great work.”

Review by
02/18/2022

No review comments provided

Review by
02/18/2022

“Ricky and his partner were great! They were both so friendly and helpful. They solved our problem in minutes and were very professional and courteous. Two wonderful guys!”

Review by
02/16/2022

No review comments provided

Review by
02/16/2022

“Informative and no push to up sell. Very respectful and helpful. Exceeded my expectations.”

Review by
02/16/2022

“Fantastic, quick and efficient”

Review by
02/14/2022

No review comments provided

Review by
02/14/2022

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Review by
02/14/2022

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Review by
02/14/2022

“Awesome service!”

Review by
02/14/2022

“Ross did a great job and was a pleasure to work with.”

Review by
02/13/2022

No review comments provided

Review by
02/12/2022

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Review by
02/12/2022

“Great guy. Came out late Saturday & did his job & would definitely recommend and use again. Thanks Daniel, you were a big help to our family”

Review by
02/12/2022

No review comments provided

Review by
02/10/2022

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Review by
02/10/2022

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Review by
02/10/2022

“Great service, explained everything in detail. Thank you!”

Review by
02/09/2022

No review comments provided

Review by
02/09/2022

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Review by
02/09/2022

“Quick and discussed options thoroughly. No mess, in and out - and resolved the issue. Great work.”

Review by
02/05/2022

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02/05/2022

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02/04/2022

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02/04/2022

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Review by
02/04/2022

“Very informative and helpful during our repair”

Review by
02/02/2022

No review comments provided

Review by
01/27/2022

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Review by
01/26/2022

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Review by
01/26/2022

“Excellent service and fast!”

Review by
01/25/2022

“Excellent service!”

Review by
01/24/2022

No review comments provided

Review by
01/21/2022

“Thank you”

Review by
01/21/2022

“Ricky was incredibly friendly and professional. He made the pain of a last minute, $900 plumbing fix not as dramatic. And his helper was also polite and courteous. Good guys.”

Review by
01/21/2022

“Great!”

Review by
01/20/2022

No review comments provided

Review by
01/18/2022

No review comments provided

Review by
01/18/2022

“He was great!”

Review by
01/17/2022

“Clint addressed the plumbing problem and was very professional. He answered all the questions I had as well.”

Review by
01/16/2022

No review comments provided

Review by
01/14/2022

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Review by
01/14/2022

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Review by
01/14/2022

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Review by
01/14/2022

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Review by
01/14/2022

“Excellent service and very friendly.”

Review by
01/13/2022

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Review by
01/13/2022

“Experience was fantastic! Great service, friendly staff, and got it done quick!”

Review by
01/11/2022

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Review by
01/11/2022

“I had 2 plumbers come last week; however they did not have a small flapper on their truck, so the toilet continued to run. Had to have someone else come out. He put a new flapper on & toilet doesn't continue to run anymore .”

Review by
01/11/2022

“He was very knowledgeable.”

Review by
01/10/2022

No review comments provided

Review by
01/07/2022

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Review by
01/07/2022

“Thanks”

Review by
01/06/2022

No review comments provided

Review by
01/06/2022

“We had a sudden clogging problem throughout our house at about 9 pm. Googled some companies and my wife found this one, we made an online request and by 7 in the morning Ms. Dana called and made sure we were scheduled for that day. From the start Ms. Dana set the bar as she was so warm and patient. She did warn me that they didn't have service windows per se but that we would for sure be seen that day. They have a dispatcher call and let you know that the service technician is or will be on their way, but 2:30 pm I still hadn't received a call so I called them to make sure we would still be seen. Again, Ms. Dana answered and told me there had been a few emergencies but that were next in line. About an hour later, Mr. Kirk arrived and was very respectful and professional. He explained a few things to my wife and I and fixed one of the issues we'd reported. We're very impressed with their professionalism and knowledge.”

Review by
01/06/2022

“Clint was great!”

Review by
01/05/2022

No review comments provided

Review by
01/04/2022

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01/04/2022

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Review by
01/04/2022

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Review by
01/04/2022

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Review by
01/04/2022

“Ross and Parker were so great! They repaired the broken valve supplying water to the fridge then they helped me move out the old fridge and move in the new fridge. It only took a few minutes but they didn't hesitate when I asked them if they could help me. The people that On Time Experts hire make the difference. I've interacted with several technicians and several call center personnel and each one has always been kind, helpful and good at what they do.”

Review by
01/04/2022

“Ricky was friendly, and professional. I'm always impressed with your company's technicians. All have been personable, and great at explaining the problem, while providing insight into what needs to be done to repair it. Ricky continued that tradition. Thank you! Five stars again!”

Review by
01/03/2022

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Review by
01/01/2022

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Review by
12/31/2021

“Just can't thank them enough for the prompt service on new year's eve!”

Review by
12/30/2021

“Friendly and considerate! Always pleased with the service we've gotten.”

Review by
12/29/2021

“Did a good job.”

Review by
12/28/2021

No review comments provided

Review by
12/28/2021

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Review by
12/27/2021

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Review by
12/25/2021

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Review by
12/22/2021

“They we're awesome”

Review by
12/20/2021

No review comments provided

Review by
12/20/2021

“Great work. Friendly technician.”

Review by
12/18/2021

No review comments provided

Review by
12/18/2021

No review comments provided

Review by
12/17/2021

No review comments provided

Review by
12/17/2021

No review comments provided

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