Michael & Son Services
1st year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Michael & Son Services has received 4.5 out of 5 stars based on 83 customer surveys conducted through Our Research Partners.
5
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1st year as a Best Pick Call
"Our mission statement is to exceed our customer's expectation and provide a memorable experience."

Basim Mansour | Proud Son & Owner
Company Information
Services Offered
Michael & Son Services provides plumbing repair and replacement services for water heaters, toilets, showers, faucets, sinks, garbage disposals, gas lines, sewer lines, sump pumps, and septic tanks. The company also offers drain clearing and cleaning; hydro-jetting; bathtub installation; and electrical, HVAC, and 24/7 emergency services.
Minimum Job
Some services have an estimate fee. An $89 diagnostic fee is charged during normal business hours and is applied to the cost of the job. Michael & Son
Warranty
Michael & Son Services offers an extended parts-and-labor warranty, which may protect homeowners from paying out of pocket for repairs later.
Company History
The family-owned company was established in 1976 by Mousa "Mike" Mansour.
Employee Information
Employees wear uniforms, drive marked vehicles, and are background checked.
Areas Served
Charlotte, Concord, Harrisburg, Kannapolis, Midland, Cornelius, Davidson, Denver, Huntersville, Mooresville, Stanley, Charlotte, Indian Trail, Matthews, Mineral Springs, Monroe, Pineville, Waxhaw, Belmont, Charlotte, Cramerton, Dallas, Gastonia, Lowell, McAdenville, Mount Holly, Fort Mill, Rock Hill
Address
140 Dupree Street
Charlotte, NC 28208
Hours
Mon
Open 24 Hours
Tue
Open 24 Hours
Wed
Open 24 Hours
Thu
Open 24 Hours
Fri
Open 24 Hours
Sat
Open 24 Hours
Sun
Open 24 Hours
Licenses
113563

Compiled Score:

Michael & Son Services has received 4.5 out of 5 stars based on 83 customer surveys conducted through Our Research Partners.
5
60
4
13
3
4
2
3
1
3
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
09/15/2022

No review comments provided

Review by
08/26/2022

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08/26/2022

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Review by
07/20/2022

“They took care of business doing what they had to do and did a great job!”

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07/07/2022

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07/07/2022

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07/07/2022

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07/06/2022

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06/21/2022

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06/20/2022

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Review by
06/17/2022

“I thought the pricing was fair. The technician that came out was above and beyond. He took care of everything for me. He had to go out and purchase a chord that he didn't have. Everything was wonderful.”

Review by
06/17/2022

“They did fine.”

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06/17/2022

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06/16/2022

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04/21/2022

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02/14/2022

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Review by
02/11/2022

“I found another company that would do the services for less. They did a great job with my heating.”

Review by
02/08/2022

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Review by
02/07/2022

“They were very thorough, helpful, and very nice. They let me know what was going to happen in the future with my plumbing. They were right. One guy told me a few years back what I might need. He came back and had to put new pipes on the faucet. He was right.”

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02/07/2022

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02/07/2022

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02/05/2022

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02/05/2022

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02/04/2022

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02/04/2022

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02/04/2022

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02/04/2022

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Review by
02/03/2022

“Michael and Son was quick to reply to my inquiry. The crew showed up on time.”

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02/03/2022

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02/03/2022

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Review by
02/03/2022

“Their services have been reliable and trustworthy.”

Review by
02/02/2022

“Replaced water heater. Plumber was very professional. However, in hindsight, I should have questioned the selection of water heater used. It was what he had on the truck and I am not sure it was the best efficiency for the cost option.”

Review by
02/01/2022

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Review by
02/01/2022

“The plan was easy and the service was excellent.”

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02/01/2022

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02/01/2022

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02/01/2022

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Review by
02/01/2022

“They performed excellent work. It was done very quickly without any difficulty.”

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02/01/2022

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02/01/2022

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Review by
02/01/2022

“I had a leak inside the house. I never found out if there is a warranty on the job.”

Review by
02/01/2022

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01/28/2022

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01/21/2022

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01/21/2022

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01/20/2022

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Review by
01/20/2022

“They came in on time and were careful. The technicians put down protective sheets on the floor, so they didn't make a mess, and also wore protective shows. They were very courteous and concerned. They didn't want to make a mess. The guys cleaned up everything before they left.”

Review by
01/20/2022

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Review by
01/20/2022

“They were excellent.”

Review by
01/20/2022

“I don't make recommendations to friends.”

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01/20/2022

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01/20/2022

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01/20/2022

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Review by
01/20/2022

“Wonderful service, very responsive!”

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01/20/2022

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01/20/2022

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01/20/2022

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01/20/2022

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Review by
01/20/2022

“Michael & Son did a good job.”

Review by
01/20/2022

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01/20/2022

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01/20/2022

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Review by
01/20/2022

“I would recommend the HVAC side and give them 4 stars. They were very, very good. I would definitely not recommend the plumbing side and would give them a 1 star rating. It was horrible, the worst.”

Review by
01/20/2022

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01/20/2022

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Review by
01/20/2022

“I believe I was overcharged for the service.”

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01/19/2022

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01/19/2022

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Review by
01/19/2022

“I would recommend Michael & Son to a friend. They have always been on the up and up with us. We always get a contract every year.”

Review by
01/19/2022

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Review by
01/19/2022

“I was very dissatisfied with the work they did. Also, the worker and I got into a conflict, and he was very racial towards me. Because he was mad with me, I suspect he cut up my water hose. I do not trust the worker because they took $500 from me for the service but did not do the work I asked for them to do.”

Review by
01/17/2022

“The services we have received from Michael and Sons have been excellent. The annual service contract we feel have prevented us from any emergency calls. With the service contract includes two maintenance services - one for air conditioning in the spring and one for heating in the fall. It also includes one service for plumbing and one electrical service annually.”

Review by
01/17/2022

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01/14/2022

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Review by
01/13/2022

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Review by
01/13/2022

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Review by
01/13/2022

“Professional and experts in their field. Quick and efficient service. Couldn’t ask for more.”

Review by
01/13/2022

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01/13/2022

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01/13/2022

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01/13/2022

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Review by
01/13/2022

“Your company provided good services, but the cost is extremely high. For example: I have replaced a kichen food disposal, and I was charged for $300 - $400. The market price should be less than $100. I stayed with the Michael & Son for one year; I was over charged for every service. So, I quit.”

Review by
01/13/2022

“A plumbing issue (leaking faucet). I was told that he would look for part and get back to me. Two weeks later I had not heard anything so I called back. I then had to wait an additional 3 days to be told that the part could not be located and I would have to hire someone to cut the tiles so he could get in there to replace the whole thing. I ended up going to Lowes and a very helpful gentleman there helped me find the the correct part and I replaced myself. The reason I would not recommend is because of the lack of communication..”

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