Michael & Son Services
1st year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Michael & Son Services has received 4.6 out of 5 stars based on 115 customer surveys conducted through Our Research Partners.
5
89
4
11
3
9
2
6
1
0
1st year as a Best Pick Call
"Our mission statement is to exceed our customer's expectation and provide a memorable experience."

Basim Mansour | Proud Son & Owner
Company Information
Services Offered
Michael & Son Services provides central and ductless AC, furnace, and heat pump repair, installation, and maintenance. Michael & Son Services also provides plumbing, electrical, and 24/7 emergency services.
Minimum Job
Some services have an estimate fee. An $89 diagnostic fee is charged during normal business hours. Michael & Son Services charges by the job.
Warranty
The company offers an extended parts-and-labor warranty, which may protect homeowners from paying out of pocket for repairs later.
Company History
The family-owned company was established in 1976 by Mousa "Mike" Mansour.
Employee Information
Employees wear uniforms and shoe covers, drive marked vehicles, and undergo background checks and drug testing.
Areas Served
Charlotte, Concord, Harrisburg, Kannapolis, Midland, Cornelius, Davidson, Denver, Huntersville, Mooresville, Stanley, Charlotte, Indian Trail, Matthews, Mineral Springs, Monroe, Pineville, Waxhaw, Belmont, Charlotte, Cramerton, Dallas, Gastonia, Lowell, McAdenville, Mount Holly, Fort Mill, Rock Hill
Address
140 Dupree Street
Charlotte, NC 28208
Hours
Mon
Open 24 Hours
Tue
Open 24 Hours
Wed
Open 24 Hours
Thu
Open 24 Hours
Fri
Open 24 Hours
Sat
Open 24 Hours
Sun
Open 24 Hours
Licenses
113563

Compiled Score:

Michael & Son Services has received 4.6 out of 5 stars based on 115 customer surveys conducted through Our Research Partners.
5
89
4
11
3
9
2
6
1
0
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
09/30/2022

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Review by
09/15/2022

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09/15/2022

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09/14/2022

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08/26/2022

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Review by
08/26/2022

“They gave me great service.”

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08/26/2022

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Review by
08/26/2022

“They were wonderful.”

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07/07/2022

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07/07/2022

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07/07/2022

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Review by
07/07/2022

“They came quickly, in the heat of summer. It was so hot and we had babies here. They came quickly, like the next day. It was installed that day. We haven't had any problems with it.”

Review by
07/07/2022

“They checked my system, but the part to repair the issue was twice as high as anywhere else. I paid the dispatch fee because that is what I agreed to. The part was $2,000 more than any other company. I didn't appreciate that. The service guy felt more like a sales guy than a technician. It rubbed me the wrong way.”

Review by
07/06/2022

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Review by
06/17/2022

“They were polite, on time, and professional.”

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06/17/2022

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Review by
06/17/2022

“They did fine.”

Review by
06/17/2022

“They did an awesome job. I appreciate what they did!”

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06/17/2022

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06/17/2022

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06/17/2022

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06/16/2022

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06/16/2022

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06/16/2022

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06/16/2022

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Review by
06/16/2022

“They did a great job. They cleaned the unit and were very nice and professional. They helped out a great deal.”

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06/16/2022

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06/16/2022

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06/16/2022

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Review by
06/16/2022

“I was highly satisfied with their service, communication, and diagnosis to fix the problem in a timely manner.”

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06/16/2022

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Review by
02/11/2022

“I found another company that would do the services for less. They did a great job with my heating.”

Review by
02/08/2022

“They were professional.”

Review by
02/07/2022

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Review by
02/07/2022

“I have had Michael & Son out to my house for various repairs/issues over the last two years. They are always incredibly professional and well educated in their craft. M&S is a very good company and I would absolutely recommend them.”

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02/07/2022

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02/07/2022

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02/07/2022

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02/07/2022

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02/07/2022

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02/04/2022

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02/04/2022

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02/04/2022

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02/04/2022

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02/04/2022

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02/04/2022

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02/03/2022

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02/03/2022

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02/03/2022

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02/03/2022

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Review by
02/03/2022

“Their services have been reliable and trustworthy.”

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02/03/2022

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02/03/2022

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02/03/2022

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Review by
02/03/2022

“There are more expensive than most.”

Review by
02/01/2022

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02/01/2022

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02/01/2022

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02/01/2022

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02/01/2022

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02/01/2022

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02/01/2022

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02/01/2022

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02/01/2022

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02/01/2022

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01/30/2022

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01/29/2022

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01/28/2022

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01/28/2022

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01/28/2022

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01/28/2022

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Review by
01/28/2022

“The technician who came out on 1/28 was very polite & professional. He repaired both the main heating system as well as the emergency heat. He did an amazing job!!”

Review by
01/28/2022

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01/28/2022

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Review by
01/28/2022

“I was not happy about the thermostat not being install once I had my unit installed. I asked if they could come back and install it and they said yes but no one has come back as of yet. I am not likely at all to recommend Michael and Son. there should be no charge for this because I purchased a new air handler.”

Review by
01/28/2022

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Review by
01/21/2022

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Review by
01/20/2022

“The technicians are always nice and they explain all there work to be done . They are thorough and clean up there messes”

Review by
01/20/2022

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01/20/2022

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Review by
01/20/2022

“Wonderful service, very responsive!”

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01/20/2022

“They came on time, they told us what they were doing, they did what they had to do, they were real professional and they cleaned up. It was a quality job.”

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01/20/2022

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01/20/2022

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01/20/2022

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01/20/2022

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Review by
01/20/2022

“They were excellent.”

Review by
01/20/2022

“I am likely to recommend Michael & Son to a friend. They provide quality, professional service, and shows up on time or informs of delay.”

Review by
01/20/2022

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01/20/2022

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Review by
01/20/2022

“They were very responsive to our emergency situation. Due to loss to a furnace and the outside temperature was near 0 degrees and they got the equipment shipment right away and they installed it in 1 day and that was very good.”

Review by
01/20/2022

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01/20/2022

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01/20/2022

“They do a good job. They don't do what they said they would do. I paid for something and they didn't honor that.”

Review by
01/20/2022

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Review by
01/20/2022

“I would recommend the HVAC side and give them 4 stars. They were very, very good. I would definitely not recommend the plumbing side and would give them a 1 star rating. It was horrible, the worst.”

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01/20/2022

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01/20/2022

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Review by
01/19/2022

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Review by
01/19/2022

“I would recommend Michael & Son to a friend. They have always been on the up and up with us. We always get a contract every year.”

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