MillTown Plumbing, Heating, AC & Drain Cleaning
4th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

MillTown Plumbing, Heating, AC & Drain Cleaning has received 4.5 out of 5 stars based on 120 customer surveys conducted through GuildQuality.
5
82
4
24
3
6
2
4
1
4
4th year as a Best Pick Call

Company Message Regarding COVID-19

We are following CDC protocol and maintaining social distancing as well as implementing extreme cleaning of tools, work area, and personnel.
"We're committed to offering honest answers to all of your plumbing, heating, cooling, and drain cleaning questions, and we provide cost-effective, permanent solutions as well as reliable emergency service to keep your home healthy and safe."

Brian Kearney | Operations Manager
Company Information
Services Offered
MillTown provides residential and commercial customers with repair, maintenance, and installation of hot water heaters, indirect water heaters, tankless water heaters, bathroom fixtures, sinks, drains, and connections for gas appliances.
Services Not Offered
The company does not repair washing machines, dryers, dishwashers, well pumps, or water softeners.
Warranty
MillTown offers a one-year parts-and-labor warranty on all installations and replacements.
Company History
Founded in 1979, the local company has been family owned and operated for two generations.
Employee Information
Employees wear uniforms, drive marked vehicles, and undergo background checks and drug testing.
Areas Served
Billerica, Lexington, Marlborough, Maynard, Waltham, Andover, Beverly, Burlington, Lynn, Peabody, Salem, Woburn, Framingham, Hopkinton, Medfield, Natick, Needham, Sharon, Stoughton, Wellesley
Address
131 Stedman Street Unit 6
Chelmsford, MA 01824
Hours
Mon
Open 24 hours
Tue
Open 24 hours
Wed
Open 24 hours
Thu
Open 24 hours
Fri
Open 24 hours
Sat
Open 24 hours
Sun
Open 24 hours
Licenses
#2255

Compiled Score:

MillTown Plumbing, Heating, AC & Drain Cleaning has received 4.5 out of 5 stars based on 120 customer surveys conducted through GuildQuality.
5
82
4
24
3
6
2
4
1
4
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
03/16/2020

No review comments provided

Review by
03/15/2020

No review comments provided

Review by
02/10/2020

“I believe my service person was Kevin. He was really friendly and kept me informed at all times.”

Review by
02/10/2020

No review comments provided

Review by
01/29/2020

“They were prompt, professional, and they did a good job.”

Review by
01/29/2020

“I was satisfied with how professional the people were and the knowledge of the technician. They are everything you want in a service company.”

Review by
01/29/2020

No review comments provided

Review by
01/28/2020

“They did a great job. They showed up in the morning and in the afternoon I had AC. We have had no problem with the system at all. Very happy with their work!”

Review by
01/28/2020

“I would definitely recommend MillTown Plumbing. They were good to work with.”

Review by
01/28/2020

No review comments provided

Review by
01/28/2020

No review comments provided

Review by
01/28/2020

No review comments provided

Review by
01/28/2020

“The company met my expectations with the finish product.”

Review by
01/28/2020

No review comments provided

Review by
01/28/2020

“I would like to recognize the installer for exceptional service.”

Review by
01/28/2020

No review comments provided

Review by
01/28/2020

No review comments provided

Review by
01/26/2020

“Pedro this time. All employees that I have dealt with over the years have been extremely helpful, competent and professional.”

Review by
01/24/2020

“I called MillTown Plumbing with several jobs. An estimator came to evaluate the price of the work needed. He said the faucet would cost 500 dollars, but when I called another company they said it could be done for 125 dollars.”

Review by
01/23/2020

“I love MillTown. They are friendly and diligent. I would hire them again.”

Review by
01/21/2020

No review comments provided

Review by
01/21/2020

No review comments provided

Review by
01/21/2020

“The person who came out was very informative and friendly.”

Review by
01/21/2020

“Nope - they used to be good - they screwed up a tub drain and ended up back multiple times to try and fix it.”

Review by
01/21/2020

“I would comment that your Master Plummer, Terry Oelmann, is doing Milltown a great deserve with the unnecessary exorbitant estimates he is providing to prospective customers.”

Review by
01/20/2020

No review comments provided

Review by
01/20/2020

No review comments provided

Review by
01/20/2020

“MillTown Plumbing provided great service; they were on time, and the technicians are knowledgeable and efficient.”

Review by
01/20/2020

“The staff at MillTown Plumbing are very professional. I am greatly satisfied with the work they did and with my new water heater.”

Review by
01/20/2020

“I would like to recognize Terry and Brian Kearney for their exceptional service.”

Review by
01/18/2020

No review comments provided

Review by
01/18/2020

“I would recommend them.”

Review by
01/18/2020

“I would like to recognize the plumber. He was excellent and was here a couple of times. he's always very polite and knows what he's doing.”

Review by
01/17/2020

“We have had a number of visits from Mill Town Plumbing. From bathroom plumbing issues to washer/dryer installations, to kitchen faucet installation. We have always been very happy with the professionalism of the individuals who provide the service as well as the timeliness in which they address our problems. The work area is always left neat and the job is always done right the first time. We would recommend, and do recommend Mill Town to all of our friends and co-condo dwellers.”

Review by
01/17/2020

“Response time was quick. We had an emergency situation and appreciated the effort. Both the office and plumber were friendly and polite.”

Review by
01/16/2020

No review comments provided

Review by
01/16/2020

“Excellent workmanship, neat, always on time. I have used Mill Town several times and have always had a great experience!!”

Review by
01/16/2020

No review comments provided

Review by
01/16/2020

No review comments provided

Review by
01/16/2020

“While the plumbers were very knowledgeable, the price charged was outrageous. I had pre-purchased a garbage disposal. They charged me $400 for a 20 minute install. Then they charged me over $200 to replace a valve in my shower. While the work was fine I feel they took advantage of me on the pricing.”

Review by
10/23/2018

No review comments provided

Review by
10/23/2018

“MillTown Plumbing was responsive, cooperative and had fast service. Their timeliness was very important and much appreciated.”

Review by
10/23/2018

“They met my expectations with getting my furnace going.”

Review by
10/23/2018

“No, they were right on. I was expecting them to do what they said they were going to do.”

Review by
10/19/2018

No review comments provided

Review by
10/09/2018

No review comments provided

Review by
10/09/2018

“They replaced an extractor pump for me.”

Review by
10/05/2018

“They met all my expectations with their overall from start to finish. They also gave me recommendations and did things I did not even ask for. They were remarkable.”

Review by
10/05/2018

“Everything was very easy. They gave me an appointment, told me when they were going to be there, and there were no problems.”

Review by
10/05/2018

“I would like to recognize the gentleman that came. I can not remember his name but he was wonderful. He put booties on as soon as the door opened. When he worked in my kitchen he had to get under my kitchen sink. He unfolded this huge Milltown Plumbing rug and it took up half of my kitchen. He took things out and put things back. He was just wonderful. He was so good we signed a contract so they will service our furnace.”

Review by
10/05/2018

No review comments provided

Review by
10/02/2018

“They met my expectations all areas.”

Review by
10/01/2018

“They satisfied my needs. I needed initially to get a leak fixed but instead decided to replace the toilet which I originally wanted to do.”

Review by
10/01/2018

“how quickly the company responded to the customers needs.”

Review by
10/01/2018

“I would like to recognize Terry for his exceptional service. He was very nice and professional. I would recommend the company to anyone. They charge a little more but its well worth the money.”

Review by
10/01/2018

“Everything was right on the button.”

Review by
10/01/2018

“I was most satisfied with the knowledge of the technicians that came. You knew exactly what they were doing and the information they had to give was very professional.”

Review by
10/01/2018

“I was most satisfied with the timely manner in which they did things. Everything went good.”

Review by
10/01/2018

“They were very knowledgeable.”

Review by
10/01/2018

No review comments provided

Review by
09/25/2018

“They arrived on time, were professional, got the job done.”

Review by
09/25/2018

“MillTown Plumbing was very polite and diagnosed and corrected the problem quickly.”

Review by
09/25/2018

“The problem was not really fixed.”

Review by
04/02/2018

“They were just fine, this was about our 4th outfit with them and we think they are great.”

Review by
04/02/2018

“If I ever have a problem, I will call them.”

Review by
04/02/2018

“I was happy with the work they did.”

Review by
04/02/2018

“Everything went really well.”

Review by
04/02/2018

“We had a great experience.”

Review by
04/02/2018

“They did a very good job.”

Review by
04/02/2018

“I am satisfied.”

Review by
04/02/2018

No review comments provided

Review by
04/02/2018

No review comments provided

Review by
04/02/2018

“I am glad I ran into them. Their prices seem to be OK. Their work was certainly very good. A lot of plumbers in my area are quite expensive. It was a good find.”

Review by
03/27/2018

“I needed their services and they did exactly what they said, when they said, and for price they said they would. I had no problems.”

Review by
03/27/2018

“They did a great job!”

Review by
03/27/2018

“I am very satisfied with everything. They helped me out with my water heater.”

Review by
03/27/2018

“The salesperson was not a good match for us.”

Review by
11/01/2016

“They've done quite a bit of work for us. I like that they are quick to respond. They have great communication. They inform about things one needs to know and they are very knowledgeable about what they do. They've done some work for me—piping, plumbing, furnace and water heater. Pretty much any plumbing needs I have, I use them for it. Overall, I’d give them A+.”

Review by
10/26/2016

“They installed a new water heater. I liked that they came the same day. They diagnosed the problem and replaced my water heater within a couple of days and offered financing. Financing was a huge part of it because I didn’t have three thousand dollars. I would rate my overall experience with them as an A. I have already recommend them.”

Review by
10/26/2016

“The experience was not bad. The only problem was that I had to pay the bill I had already sent in. That was the only thing. They did something for my parents. They had called my parents several times telling them that they were late with the payments and it turned out that we had sent the payment in about a month earlier and it was sitting there the whole time. I think they did plumbing work. Overall, I’d give them an A. They were fine. The only issue was the whole billing thing.”

Review by
10/26/2016

“They are the best. They are really, really great. They are friendly. The guy, Fred, is really responsive and listens to customer concerns. He was willing to talk about price and if I was not happy with the price, he rectified it. They did a lot of things for us. They helped us clear a main drain line. They installed a water heater for us. They rerouted some plumbing for us in the basement around the beam. They are A+. They are great. They are fantastic.”

Review by
10/26/2016

“I just hired them for just routine plumbing work. I have hired them a bunch of times. For my overall plumbing experience with them I would grade them A-. Recently, they were here for something else and they didn’t do a very good job so that’s why the minus.”

Review by
10/26/2016

“Quite a few years ago, they installed a hot water heater for us and then maybe two or three years ago, a new furnace and air conditioning. They certainly deserve an A for my overall experience. Whenever we needed something, they were prompt and took care of whatever the situation was. They were very good.”

Review by
10/26/2016

“I had an excellent experience with them. They take care of all the plumbing needs at my dad’s house. I’ve had them come multiple times for leaks and all kinds of plumbing. They deserve A+++. Everything was excellent.”

Review by
10/26/2016

“Milltown is the best plumbing company in Massachusetts. They are a positive company. They performed plumbing services for me. I’d give them A+.”

Review by
10/26/2016

“They fixed a leaking toilet. They actually replaced a leaking toilet. I’d give them an A+ for the overall experience with them.”

Review by
10/26/2016

“They did a pretty good job. Any time I have any issue, I call them up. The last time they did the pipe, the plumbing. I’d give them an A. They clean up after the job and all that.”

Review by
10/26/2016

“I thought they were efficient and did the job. They were very courteous. I had a problem with a bathroom sink. I would rate the overall experience I had with them as an A.”

Review by
10/26/2016

“They replaced a water heater. I’d give them an A for my overall experience. They are very good, excellent.”

Review by
10/26/2016

“I have another small job for them. They welded a pipe that had a hole in it and they did a great job.”

Review by
10/26/2016

“They did plumbing work for me. I’d give them an A.”

Review by
10/26/2016

“They put in a new electric water heater for me. I would rate my overall experience as a B+.”

Review by
10/26/2016

“They were fine. It was good. They did plumbing. Overall, I’d give them a B.”

Review by
10/26/2016

“They took care of the problem. It had something to do with a broken pipe in the sink in the bathroom. I would say my overall experience rates B. They did a good job.”

Review by
10/26/2016

“They were probably the ones that helped with my frozen pipes. They were good. I would rate the overall experience that I had as B+.”

Review by
10/26/2016

“Everything was great. They serviced my boiler and I think they changed out a sink faucet for me. Overall, the first guy would rate an A+ but the second guy overcharged me a little bit so overall, I’d give him a B+. The first guy was better than the second but the experience was still good.”

Review by
10/26/2016

“They came when they said they were going to come. They worked hard when they were there and they were very courteous. They fixed a gas leak. My only complaint is that they were a little pricey. They deserve a B+ for the overall experience.”

Review by
10/26/2016

“I have some experience with them when they installed a clothes dryer. They didn’t put the legs underneath so it is about 2-inches lower than the washing machine right next to it. It’s kind of a little awkward but I think the guys passed on that one and I’m not very happy with that part. They just put the machine on the ground without putting the little legs underneath which are actually designed to bring it to the right height. You don’t see that while they are putting it in and then they just walked away. There was something that I needed them to fix once for me. The guy looked pretty knowledgeable. He charged me immediately and then when I looked at the charge, he didn’t even give me the $25 discount from the coupon that I was offered by the company. He charged me $25. Overall, I’d give them a C. They could have done a better job in leveling the clothes dryer in relation to the washing machine. I know they didn’t put the legs on, which they are supposed to be underneath there to actually bring it to the right level. It was install and walk away. I can say they showed up so that was good. I think they know what they are doing but they do a fast job.”

Review by
10/26/2016

“I have had positive and negative experiences with them. They replaced my hot water tank. They put in a brand new toilet. Those two experiences were positive. They didn’t show up for a scheduled appointment twice and that was negative. The manager was supposed to call me and he never did. It was one thing after another on one particular thing. Finally, I got somebody else in. My overall plumbing experience would be rated a C- if I lumped them all together. I have to assume they know what they’re doing, they seem to. I have recommended them.”

Review by
10/24/2016

“I use them on a regular basis. I’ve used them five times this week alone for service calls. Service was fine. I’ll give them an A+. I like that their technicians are knowledgeable. Their office staff is also knowledgeable and they take care of any issues in a timely manner. They generally stick to a timeframe if they give one.”

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