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“They are very friendly, sincere and knowledgeable.”
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“Work was done efficiently. Explanations to customer very thorough. I felt I mattered to the company and it’s employees. Very satisfied.”
“I am very satisfied, though I was shocked at the price versus the time it would take to complete the install.”
“Project was a generator installation. Milltown was more expensive than others who had quoted the job but they did the whole project from digging trenches to the electrical and gas. There were a lot of pieces to the project so it was good to have one person manage all facets of the project. The project took weeks longer than it should have and there were a few glitches that we are not happy with, such as the generator being installed backwards so we are looking at the connections rather than the front of the generator. The electrician managing the project did work at keeping me informed of the status and any issues that came up and did make an effort to satisfy us, the customers. The field team, including excavators, electricians and others were all very knowledgeable, professional and pleasant. One negative is the office staff and their practices. I was not ever able to get to the people I was trying to reach or even to their voicemail. If I was fortunate enough to speak with Addy or Anthony, it was clear that they followed through on getting the message to the person I was trying to reach. Others who answered the line but did not identify themselves were not as responsive and time sensitive messages did not seem to get to the recipient in a timely manner. Not ideal from a customer service perspective. There are still a couple of minor outstanding tasks to complete on the project that are not affecting the operation of the generator but the final check was cashed weeks ago. With proper planning, the project could easily have been completed in two weeks, rather than 2 months plus but in fairness, they were very helpful about scheduling the project on short notice so they could potentially have completed it before the winter weather moved in rather than waiting until spring.”
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“I have recommended MillTown to my friends.”
“The man who serviced my furnace was efficient, pleasant, and clean.”
“I find this company to be full of specialists who know their areas very well. All are friendly and professional.”
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“The service and response time was great! The first technician was good, but his helper sprayed our bathroom with water and ruined our paint job in the bathroom.”
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“As a senior citizen it gives me piece of mind that I have a company that can service my home needs and respond to my calls quickly and efficiently”
“Every time and I'm every way Milltown has taken care of me! From improvement projects to just making sure the fixer upper I bought lasts, as a new home owner they've been so helpful!”
“Prompt response to a failed central air conditioning, with same day visit and project undertaken and completed within the week. I referred MillTown Plumbing to a neighbor for a similar issue. He had seen the "Red Truck" and asked me for my opinion.”
“Fast Service. Good value.”
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“Part of the service was excellent and part needed improvement.”
“Knowledgeable staff! They are prompt and respectful of space.”
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“They have comprehensive services that they offer, they do quality work, they are relatively dependable, and they have good customer service.”
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“MillTown Plumbing is reliable! They came out quickly, did what they were supposed to do.”
“They were readily available and always reliable.”
“There was no communication.”
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“MillTown Plumbing were very professional, and the manager was very flexible in working with me with the cost and expense.”
“I would give them a 5.”
“They work as a team, and that's important!”
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“The salesperson was very knowledgeable. He knew what I needed and didn't try to sell anything else. He was firm on the price. The installers were pretty knowledgeable. There were no hiccups at all. The only reason I rated them a four star is because, there was a small dent on my boiler itself. They responded back immediately.”
“They have very efficient service.”
“MillTown Plumbing is very dependable, they do an excellent job and they are very responsive.”
“The did a god job but they were expensive.”
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“I would absolutely recommend them to anyone. They're a class act and they provide good service. They do a great job and they know what they're doing.”
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“Standard service is fine. No emergency response”
“Not only solved the drain problem affecting two stories, but made suggestions that would prevent reoccurence.”
“replace mixing valve for water heater”
“I have only had one issue, I was told that Milltown had someone that could assist with my dishwasher installation in which there was a need to have the cabinet modified. I called several times and was told that someone would get back to me, but never did and I gave up using Milltown for the install.”
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“I had a furnace blower motor replaced last May and a water heater replaced around last August. The Milltown people were very professional and efficient.”
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