MillTown Plumbing, Heating, AC, Drain Cleaning & Electric
7th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

MillTown Plumbing, Heating, AC, Drain Cleaning & Electric has received 4.6 out of 5 stars based on 381 customer reviews. Learn about Our Research Process.
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7th year as a Best Pick
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"We're committed to offering honest answers to all of your plumbing, heating, cooling, and drain cleaning questions, and we provide cost-effective, permanent solutions as well as reliable emergency service to keep your home healthy and safe."

Fred Webster, Jr. | Owner
Company Information
Services Offered
MillTown provides commercial and residential customers with services including rodding, camera inspection, sewer line replacement, jetting, root removal, and excavation.
Services Not Offered
The company does not pump or repair septic tanks.
Company History
Founded in 1979, the local company has been family owned and operated for two generations.
Employee Information
Employees wear uniforms, drive marked vehicles, and undergo background checks and drug testing.
Areas Served
Billerica, Lexington, Marlborough, Maynard, Waltham, Andover, Beverly, Burlington, Lynn, Peabody, Salem, Woburn
Address
131 Stedman Street Unit 6
Chelmsford, MA 1824
Hours
Mon
Open 24 hours
Tue
Open 24 hours
Wed
Open 24 hours
Thu
Open 24 hours
Fri
Open 24 hours
Sat
Open 24 hours
Sun
Open 24 hours
Licenses
2255

Compiled Score:

MillTown Plumbing, Heating, AC, Drain Cleaning & Electric has received 4.6 out of 5 stars based on 381 customer reviews. Learn about Our Research Process.
5
313
4
14
3
21
2
18
1
15
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Review by
03/23/2022

“They are very friendly, sincere and knowledgeable.”

Review by
03/22/2022

No review comments provided

Review by
02/18/2022

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Review by
02/17/2022

“Work was done efficiently. Explanations to customer very thorough. I felt I mattered to the company and it’s employees. Very satisfied.”

Review by
02/16/2022

“I am very satisfied, though I was shocked at the price versus the time it would take to complete the install.”

Review by
02/16/2022

“Project was a generator installation. Milltown was more expensive than others who had quoted the job but they did the whole project from digging trenches to the electrical and gas. There were a lot of pieces to the project so it was good to have one person manage all facets of the project. The project took weeks longer than it should have and there were a few glitches that we are not happy with, such as the generator being installed backwards so we are looking at the connections rather than the front of the generator. The electrician managing the project did work at keeping me informed of the status and any issues that came up and did make an effort to satisfy us, the customers. The field team, including excavators, electricians and others were all very knowledgeable, professional and pleasant. One negative is the office staff and their practices. I was not ever able to get to the people I was trying to reach or even to their voicemail. If I was fortunate enough to speak with Addy or Anthony, it was clear that they followed through on getting the message to the person I was trying to reach. Others who answered the line but did not identify themselves were not as responsive and time sensitive messages did not seem to get to the recipient in a timely manner. Not ideal from a customer service perspective. There are still a couple of minor outstanding tasks to complete on the project that are not affecting the operation of the generator but the final check was cashed weeks ago. With proper planning, the project could easily have been completed in two weeks, rather than 2 months plus but in fairness, they were very helpful about scheduling the project on short notice so they could potentially have completed it before the winter weather moved in rather than waiting until spring.”

Review by
02/09/2022

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Review by
02/07/2022

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Review by
02/05/2022

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Review by
02/03/2022

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Review by
01/31/2022

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Review by
01/29/2022

“I have recommended MillTown to my friends.”

Review by
01/29/2022

“The man who serviced my furnace was efficient, pleasant, and clean.”

Review by
01/27/2022

“I find this company to be full of specialists who know their areas very well. All are friendly and professional.”

Review by
01/27/2022

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Review by
01/27/2022

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01/27/2022

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01/24/2022

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01/24/2022

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01/24/2022

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01/24/2022

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Review by
01/24/2022

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Review by
01/24/2022

“The service and response time was great! The first technician was good, but his helper sprayed our bathroom with water and ruined our paint job in the bathroom.”

Review by
01/23/2022

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Review by
01/23/2022

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Review by
01/22/2022

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Review by
01/22/2022

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Review by
01/22/2022

“As a senior citizen it gives me piece of mind that I have a company that can service my home needs and respond to my calls quickly and efficiently”

Review by
01/21/2022

“Every time and I'm every way Milltown has taken care of me! From improvement projects to just making sure the fixer upper I bought lasts, as a new home owner they've been so helpful!”

Review by
01/21/2022

“Prompt response to a failed central air conditioning, with same day visit and project undertaken and completed within the week. I referred MillTown Plumbing to a neighbor for a similar issue. He had seen the "Red Truck" and asked me for my opinion.”

Review by
01/21/2022

“Fast Service. Good value.”

Review by
01/21/2022

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Review by
01/21/2022

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Review by
01/21/2022

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Review by
01/21/2022

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Review by
09/28/2021

“Part of the service was excellent and part needed improvement.”

Review by
09/24/2021

“Knowledgeable staff! They are prompt and respectful of space.”

Review by
09/21/2021

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Review by
09/18/2021

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Review by
09/18/2021

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Review by
09/18/2021

“They have comprehensive services that they offer, they do quality work, they are relatively dependable, and they have good customer service.”

Review by
09/18/2021

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Review by
09/15/2021

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Review by
09/14/2021

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Review by
09/14/2021

“MillTown Plumbing is reliable! They came out quickly, did what they were supposed to do.”

Review by
09/14/2021

“They were readily available and always reliable.”

Review by
09/14/2021

“There was no communication.”

Review by
08/18/2021

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Review by
08/13/2021

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Review by
08/11/2021

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08/11/2021

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08/11/2021

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08/11/2021

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Review by
08/11/2021

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Review by
08/11/2021

“MillTown Plumbing were very professional, and the manager was very flexible in working with me with the cost and expense.”

Review by
08/11/2021

“I would give them a 5.”

Review by
08/10/2021

“They work as a team, and that's important!”

Review by
08/09/2021

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Review by
08/09/2021

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Review by
08/06/2021

“The salesperson was very knowledgeable. He knew what I needed and didn't try to sell anything else. He was firm on the price. The installers were pretty knowledgeable. There were no hiccups at all. The only reason I rated them a four star is because, there was a small dent on my boiler itself. They responded back immediately.”

Review by
08/05/2021

“They have very efficient service.”

Review by
08/05/2021

“MillTown Plumbing is very dependable, they do an excellent job and they are very responsive.”

Review by
08/05/2021

“The did a god job but they were expensive.”

Review by
08/05/2021

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Review by
08/05/2021

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08/05/2021

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08/05/2021

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08/05/2021

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08/05/2021

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08/05/2021

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08/05/2021

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08/05/2021

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08/05/2021

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08/05/2021

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08/05/2021

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08/04/2021

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08/04/2021

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Review by
08/04/2021

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Review by
08/04/2021

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Review by
08/04/2021

“I would absolutely recommend them to anyone. They're a class act and they provide good service. They do a great job and they know what they're doing.”

Review by
08/04/2021

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08/04/2021

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Review by
04/29/2021

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04/29/2021

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04/29/2021

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Review by
03/13/2021

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Review by
03/13/2021

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Review by
03/13/2021

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Review by
03/13/2021

“Standard service is fine. No emergency response”

Review by
03/10/2021

“Not only solved the drain problem affecting two stories, but made suggestions that would prevent reoccurence.”

Review by
03/07/2021

“replace mixing valve for water heater”

Review by
03/07/2021

“I have only had one issue, I was told that Milltown had someone that could assist with my dishwasher installation in which there was a need to have the cabinet modified. I called several times and was told that someone would get back to me, but never did and I gave up using Milltown for the install.”

Review by
03/06/2021

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Review by
03/06/2021

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Review by
03/06/2021

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Review by
03/06/2021

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Review by
03/05/2021

“I had a furnace blower motor replaced last May and a water heater replaced around last August. The Milltown people were very professional and efficient.”

Review by
03/04/2021

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Review by
03/03/2021

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Review by
03/03/2021

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