Metropolitan Exteriors, Inc.
7th year as a Best Pick
Best Pick 2017
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Metropolitan Exteriors, Inc. has received 4.7 out of 5 stars based on 67 customer surveys.
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7th year as a Best Pick Call
"We supply our customers with top-level service, excellent products, professional crews, and quality workmanship, as their recommendations and referrals provide us with a network of new customers."

Joseph Jones & Jeffrey Thomas | President & Vice President
Company Information
Services Offered
Metropolitan Exteriors, Inc., offers residential and commercial installation and repair of aluminum, vinyl, and copper gutters as well as downspouts and most major brands of gutter guards. The company also replaces windows and doors and installs roofing, siding, trim, and soffit for residential and commercial properties.
Warranty
Metropolitan Exteriors honors manufacturers' warranties and offers a warranty on labor.
Company History
Vice President Jeffrey Thomas founded Metropolitan Exteriors in 1988. He currently spearheads Metropolitan's customer relations. The company is local and family owned, with Jeffrey's step-brother Joseph Jones serving as the president.
Distinctions
Metropolitan Exteriors is a CertainTeed SELECT ShingleMaster, IKO Professional ShieldPRO plus+ contractor, and a commercial GAF Master Roofer. Jeffrey Thomas is certified as an EPA Lead Renovator.
Licenses
#420212000040
Areas Served
Washington, DC

Compiled Score:

Metropolitan Exteriors, Inc. has received 4.7 out of 5 stars based on 67 customer surveys.
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8
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Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
11/14/2017

“We were very happy, very happy. The sales person, Tony, hung in there with me. I was going through complications with the neighbor next door—actually criminal acts. It is actually going to Circuit Court jury trial next week. I told him I had to keep putting him off, also, because of a lot of rain. He was very understanding, and he worked with me. The guy who did the job was told that it was a metal building. I wanted a lot of hangers that hold and secure the gutter itself, because the ice in the wintertime gets heavy and slides down. He was understanding about everything, and I haven't experienced a winter on it yet, but from how I saw it put up and everything—I told him I wanted something that was going to really last a long time. I'm happy with the Spanish guy who did the job, I don't remember his name. I'm pleased with everything. Metropolitan Exteriors deserves an A+. I would give everything an A+. I would recommend them highly, and I have already.”

Review by
11/14/2017

“They seemed very knowledgeable and very competent about the work. It was gutter and downspout installation. There was one item that, after discussion, I agreed to not have a downspout installed. I was advised that that one wouldn’t be necessary. As it turns out, it is necessary. However, in Metropolitan’s defense, I called them and the guy said he would take care of it, and I never got back with him on a date to take care of it. I can’t really hold that against them. I’d give them high marks for their service. I'd give them an A-. They showed up on time.”

Review by
11/14/2017

“The price for one was the one that I went with out of three estimates. Overall, the company deserves an A grade. The only thing I would probably gig them on was their cleanliness. I found a lot of nails and stuff lying around afterward. That was the one negative grade; I know that one of their pitch is that they do a complete cleanup afterward, and I’m still finding nails. I have actually recommended them.”

Review by
11/14/2017

“They wanted to look for corrections that we needed. They were thorough. They did gutter installation for me. I would give them a B+ grade for the service. They did add a component, and it turned out that it may be faulty. I’m still waiting for them to correct it. They were responsive early on, and we’re still waiting for this one component.”

Review by
11/14/2017

“Metropolitan Exteriors did the work as expected. I think they did a decent job. They seemed to be responsive to any questions I had following the work. They put a roof on and put screens in my gutters. I would give them an A for the experience.”

Review by
11/14/2017

“They replaced some vinyl siding for me. It was good. It's a good company. I have another work that I need to do that eventually I will ask them to do. I would give them an A. It looks good.”

Review by
11/14/2017

“They said what they were going to do, and they did what they said. They did gutters for me. I'd give them an A. They are expensive.”

Review by
11/14/2017

“They did gutter replacement for me. They did a decent job. Overall, they deserve a B.”

Review by
11/14/2017

“I had no complaints, and I would recommend them.”

Review by
11/13/2017

“It was good quality work and they responded promptly. It was smooth and I liked it. They deserve an A.”

Review by
11/13/2017

“All I can say at this point is that they were fine. I had no complaints, and I would highly recommend them. Metropolitan Exteriors did gutters for me.”

Review by
11/13/2017

“I think they did some gutter work for me last January. They did a nice job. They were efficient, and the price seemed to be reasonable, but I was more interested in the quality of the work. I thought they did a good job. That company deserves an A across the board.”

Review by
11/13/2017

“The job was completed. They came back and fixed where the birds had broken into the side of the house. They had to come back twice; the first time they didn’t put the proper width, so the birds came right back in there. So, they had to come back and do the job twice. I'd give Metropolitan Exteriors a B-.”

Review by
11/13/2017

“They were quick. They did a good job. They cleaned their mess in a timely fashion. The only thing I didn’t like is that they put their commercial on my property and the HOA actually gave me violations for that. They did my roof, trim, and gutters. Metropolitan Exteriors deserves an A.”

Review by
11/13/2017

“They've done several things for us. They do quality work. Tony—the guy I talked to—is always prompt with returning phone calls or emails, explained things very well. And, we’re just happy with the whole experience. They've done gutters, siding, and a new ridge vent. They've actually done three things for us over the last couple of years. Metropolitan Exteriors is an A+ company.”

Review by
11/13/2017

“They did some gutters on the house. They do great work. They gave me a price quote, did the job in the time they indicated they’d do it, and the workmanship was excellent. I don’t know how long we’ve had the gutters on the house, but it certainly helped because we were getting some water into our basement, because of it. Since they set it up, it’s eliminated all of it. Overall, Metropolitan Exteriors deserves an A+.”

Review by
08/17/2016

“They did some gutter work. They adjusted my gutters and cleaned them out. They were leaking. They were very quick. They were pretty quick to respond, professional, and very quick to get the job done. I will probably use them again. It’s hard to find people you can trust. They get an A from me. There was a section that didn’t quite line up and I felt like they could have done a little bit better. ”

Review by
08/17/2016

“They did some gutters for us. First of all, they were recommended as a Best Pick Reports. They were efficient and the price was more than I thought gutters should cost, but on the other hand, it was in line with other quotes. The representative, who is also the owner, knew his stuff and knew what to recommend. He made a suggestion for changing the color because we were putting the gutters down on the roof. They had a lot of expertise. I’d give them an A for the overall experience. They did what they said they would do and they remembered to take away the old gutters. It looks like they knew what they were doing and they did it well. There was no fooling around and they did remember that detail of taking away the gutters, which was important to me.”

Review by
07/20/2016

“The person that came out to do the estimate answered all my questions and I didn’t feel pushed. It wasn’t a pushy sales job. I felt that either way, he was willing to work with me as far as getting the job done. He replaced the gutters that I had on my house and he added gutter guards that I didn’t previously have. I would probably give them an A for my overall experience.”

Review by
07/20/2016

“The pricing and scheduling made this a positive experience for me. They did a gutter guard for me. I'd give them A+ for my experience with them.”

Review by
07/20/2016

“They did our roof. They were prompt and timely. They did our gutters. I'd give them an A for my overall experience.”

Review by
06/27/2016

“They did gutter work for me. I'd rate them as an A. They were good, came on time, were fast and did the work right. ”

Review by
06/27/2016

“They did some gutter replacements for me. They’re an A+ company. They cleaned up after themselves. They did a good job.  ”

Review by
06/27/2016

“They've installed gutters on the roof for me. I would give them an A- for my overall experience with them. They were on time and everything was very clean.”

Review by
06/27/2016

“They did gutter work for me. I’d give them an A grade for the overall experience.”

Review by
06/27/2016

“They did gutter work for me. I'd give them an A- for my overall experience.”

Review by
06/27/2016

“They did gutter work for me. I would say my overall experience was an A.”

Review by
06/27/2016

“They did a good job, but not enough pitch in the gutter so water sits.”

Review by
06/27/2016

“They did gutter work for me. Overall, I’d give them an A because for the work they've done, I haven’t had any problems. They were on time, actually before time. When they said nine o’clock, they were at the door a minute before.”

Review by
06/27/2016

“They did some gutter work for me last year. I’d give them an A for my overall experience with them. I would recommend them to anyone. As a matter of fact, I’m getting ready to hire them again to do something here at the house. ”

Review by
06/21/2016

“They came when I wasn’t home and I asked them not to come until I was home. That was a problem. They did the gutters and they stepped all over my copper roof and it got bent up a little bit. I didn’t notice it until they were gone and I didn’t say anything. Overall, I’d give them a C+. They did the job I asked them to do. My gutters still leaked after they left and they had to come back. I would recommend them but I’d let them know what the problems were.”

Review by
06/21/2016

“I was going to call them because I had one downspout that was going on each side of the house. That’s how it was original when the house was built. When I came home, they had run the gutter all the way across the back and put one downspout. I was looking out of the window not too long ago, and there is so much water coming in the back and all of it’s coming over on one side. I looked at the downspout by the window, and I think that that little cement thing they put down there needs to be turned around the opposite way instead of going up under my wooden fence, water is settling there. I thought they should have consulted me before they decided not to put a downspout on each side. I’ve always had the downspouts on each side so water goes on each side of the yard, not all going to one side. I would give them a B overall.”

Review by
06/21/2016

“They did gutter work for me. I’d give them an A overall.”

Review by
06/21/2016

“They did gutter work for me. I'd rate them as an A.”

Review by
06/21/2016

“They did gutter work for me. I would give this company a B+ overall. They put in a new downspout.”

Review by
06/21/2016

“They did gutter work for me. It was fast and convenient. They are easy to communicate with. I'd rate them as an A+.”

Review by
06/21/2016

“It was excellent service. Everything was exactly as they said and more. They did gutter work for me. I'd give them A for my experience with them. ”

Review by
06/21/2016

“They sent me a nice thank-you note afterward. They did the work without having any payment up front. They did gutters for me. I'd give them A for my experience with them.”

Review by
06/21/2016

“We had copper downspouts stolen. They came and they did a wonderful job with the aluminum. I’d give them an A for the overall work they did. I would recommend them to everybody I know.”

Review by
12/03/2015

“They were pleasant. It was quick and easy, and they did what they were supposed to do. They put the gutters on. I think I just pulled them out of the Best Pick Reports.”

Review by
11/30/2015

“They did the installation properly. They're competitive for their price too. The job was to install gutters around the house. I would rate them as an A with no complaints.”

Review by
11/30/2015

“It's been a while. They were thorough and efficient. They cleaned the gutters. I would rate them as an A.”

Review by
11/30/2015

“They did good work. They put up the downspout, and they fixed the problem. I would rate them as an A with no complaints.”

Review by
11/30/2015

“It was very good. They were prompt. The estimate was fair. The work was very good. They replaced some gutters. I would rate them as an A.”

Review by
11/30/2015

“They did my roof and my gutters. There was one gentleman that did the blowing. They didn't exactly clean up afterward. I had to keep telling him to clean up after themselves. There was a lot of shingles and paper around that he didn't bother to pick up. That was the only one thing that I identified. Everything was great. I would say they probably have to be a B- due to the lack of cleanup.”

Review by
11/30/2015

“The guy was responsive and answered emails and was able to do the job for the quoted price. It was a simple replacement of the gutters. I would rate them as a B. It was up to me to figure out how to attach the pipes to the drain that went into the ground.”

Review by
09/09/2015

“They quoted me work to be done, but didn't complete it. They were putting in gutters. They described a feature about their gutters that was unique, but when they came out to install it they figured out they couldn't do it. They didn't finish. They said my bill was $1500. They haven't completed the work, but they're still calling me to pay them. It's not a lawsuit yet, but if they continue to call them. They need to have an inspection or someone needs to come and verify what they've done.”

Review by
09/02/2015

“They did work a year ago, I think. They were on time, they were quick, and they did a decent job. They put new gutters up around the whole house. I called them this year because we were selling the house, and there was a gap in the corner. Since they did the job last year and they were pretty good, I decided to call them back and have them take a look because maybe there was something to be done. I called the manager, and the guy called me. I said, 'Call me, because there is a little bit of a problem, I think, and I'd like you to come by and see it. I'd like to talk to you.' Never happened. Never happened. Then, I called a second time. I said, 'I want to talk to manager now,' and she said she was an answering service. I never got to talk to the manager. The guy called the first time, but he never called me back. He said, 'I'm going to have to look at my schedule for when I'm around, and I'm going to stop by.' Never happened. I called him twice over a month. What happened was, we had somebody, a handyman, who did the repair. I had to pay for it, and I never got to talk to the manager. I talked to the guy. He promised to call me and promised to stop by, but it never happened. I don't know how they're organized, but the second time, I was not happy. The first time, when they put it up, everything went fine, but I thought there was a small thing they could have repaired without me paying extra for it, but it never happened. I was so angry. That was my experience hereafter. When they were putting the gutters up and doing the work, I'd give them the highest grade. Also, the price was good, so I'd give them an A.”

Review by
09/02/2015

“They replaced a downspout and the siding, the thing that lines the siding. It fell off in the wind. I just looked in the phone book, and they looked good in the phone book. I don't think I had a recommendation. They get an A from me for sure.”

Review by
09/02/2015

“They had a really fast response. They were receptive when I had questions. They had really good communication back and forth. I think I looked in a book that is given out in my city of contractors who work in the area. They replaced all of my gutters, including gutter guards. I'll give them an A.”

Review by
08/31/2015

“They had high-touch customer service and did good work. When there were any issues, they corrected them pretty much immediately to make sure it was resolved to satisfaction. Overall, it was a good experience. They put on new gutters. I found them in the Best Pick Reports. They deserve an A+.”

Review by
08/12/2014

“Metropolitan Exteriors replaced my gutters, roof and siding. The quality of the work was excellent. I would use the company again if I needed to. I found them from the Howard County Best Pick Reports. My communication with the crew was OK; we had some language issues but we were able to resolve them. I'd give them an A.”

Review by
07/02/2014

“Metropolitan Exteriors installed our gutters, and it was excellent. They were efficient and professional, and they did exactly what they said they were going to do. They made sure that I liked what they did. They have pride in their work, and it shows—that makes a big difference.”

Review by
07/02/2014

“I liked that Metropolitan Exteriors was responsive, and the crew was great. They were very fast and thorough, and they cleaned up. The job was done in one day, and there were a lot of positive things about it, for sure. They get an A+.”

Review by
07/02/2014

“I liked everything about Metropolitan Exteriors. They finished the job when they said they would finish it, and it was quality work. I will definitely use them again. They use high-quality products. I’d give them an A.”

Review by
07/02/2014

“I had Metropolitan Exteriors do a gutter replacement for me. I didn’t have any problems with them. They did just what they said they were going to do on schedule, and they cleaned up afterward. I’d give them an A.”

Review by
09/05/2013

“They did a gutter repair, and it was fine. They did a nice job, and I had no problems. I had used them before and was pleased with their work. I would recommend them. I’d grade them an A.”

Review by
08/29/2013

“I have been more than pleased. The work that we've done, the people that walk by my house - one gentleman looked at it and said it looked like a new house. Other people and my neighbors have just been shocked. The only complaint I have is they didn't put any signs up on my lawn. I wanted people to know who did it. I've watched other people get work done in the neighborhood for the same reason, hail damage, and I've watched the steps and what was done and I can't compare any of them to the job that was done on my house. Like I said, I told the person who was here, I think his name was Chris, I was actually begging him to bring signs out on my lawn. I wanted people to see that they did a better job than the other outfits. I think there's a few outfits who are probably as qualified and maybe do as good a job but most of the ones that were done around me were not done by a company as well as Metropolitan, let's put it that way. They didn't get their money's worth and they sure as heck didn't get bragging rights. I would say in my whole community because I don't think there's a house that grabs people - a man thought this was a new house. That was a real compliment. I definitely had an overall positive experience with them. I put them through a little bit of hmmm and they put me through a little bit of back and forth but the end result was a very, very nice job that I can live with, or the next owner of this house can live with, for a very long time. We're very comfortable that the house is secure and well put-together and well-protected. I didn't know if the colors were going to work but the roof that they supplied me and the shingles, I think a lot of people were shocked that I could throw a blue house into a neighborhood full of peach and browns and rough colors. That's why it catches everybody's eye. It's a real nice looking, pretty house. I would give them an A- because we did have a back and forth thing going and they wouldn't put the signs on my lawn. I want people to know who did my house and I can't understand why they're not putting - this one time I wanted 2 signs on my front lawn! I never got their reason for not doing that. The only reason I can think of is maybe they thought the neighborhood didn't have too many projects left in it because a lot of houses have already gone into that. But I've already told my neighbor, a husband and wife, were talking about possibly doing the work and he was waiting to see how my house turned out. I thought, Get the signs up there! Also my sister was thinking of having work done in Hawthorne County. I guess I was irked I didn't get an answer why. There was a little miscommunication and we went back and forth. When you're talking about the product they put on my house, the way they put it on my house and the few minor things I asked them to fix because we had some strange things occur. Wind and rain and so forth that wasn't in the plans. I even had the guy himself come out and take care of some of the problems. I can't do anything lower than A-. It was really nice work. But one of the few house projects this year has gone well! I've got a ton of things going on now. I wish all my negotiations and all my dealings with doctors, finance and this and that all went as well as far as end result as my siding and my roof, let's put it that way. The kind of job that they wanted to slide by and take a picture of my house and put it in their brochure it'd be fine with me. We even made it look better because when they did the house we'd had to trim a lot of trees and things around the house so they could do the work. Since then the house has gotten even more beautiful because we've gotten rid of extraneous growth around the house. We certainly wanted him to come back and see, Here it's even better looking than when your people got done.”

Review by
08/29/2013

“I've had them out a couple times. The first time I did window replacement and had them actually add 3 or 4 windows to the house. They did a really nice job making the access from the inside-out then all the trim that went around it. And it's lasted. It's not one of those things where they came in, did the work, and 5 years later it starts having issues. I haven't had any issues. So the second time around we redid all the siding and soffit gutters. They came in and repaired that. We went over what we wanted. They were easy to accommodate what I needed. I guess the biggest thing I like about them is that they do nice work. That's kind of obvious because I went back to them. But the biggest thing I liked was when I asked them to - I was finding out when they were going to be there. They said they were going to be there on a certain day and that's when they showed up. They didn't keep putting it off. Which is a big thing from contractors nowadays. They say they're going to do things and then 2 weeks later from the start date is when they start. So these guys were on time starting their work and they were proactive and stayed on schedule. They didn't show up and then not show up for a week. They started till they finished. I've had an overall positive experience with them. I heard about them from a word-of-mouth recommendation from a neighbor. I'd give them an A. They did well for me.”

Review by
08/28/2013

“Everything went great for me. They’ve done windows, gutters, and siding. I would say my experiences with Metropolitan Exteriors have always been positive. I’d recommend them—they’re grade A.”

Review by
08/28/2013

“I’d give Metropolitan Exteriors A+ marks. I had absolutely no problem with them. They’re stand-up people. They were easy to work with and did a nice job on my gutter replacement. I had the old standard ones, and they removed those and put up a lot of new guttering for me.”

Review by
03/13/2013

“I entered into a contract with Metropolitan Exteriors, and it was several weeks before they contacted me to do the work. I actually had to call them to ask to get the work done. Then, at every stage of the work, I would have to call them because weeks would go by without them coming. The work had a couple of different components to it, so it was more the customer service than the work when it was eventually done. They were to replace some French doors in the back and a gutter that runs along that back area. So, there were significant delays in getting the work started even though I had paid a deposit and called. Then, when they came, they didn't have the right materials, so they had to go back. It turned out that they had come one day and changed the wrong gutter. It was quite a lot of follow-up on my part. Basically, I paid a deposit in August and the work was not completed until January. It is still not completely done today. I contacted the company about the problem numerous times, and I still have a contract with them. They never have completed the work, so they have the lock. They changed the door, but they were supposed to bring my lock back. The door has a piece on it that wasn't the right piece, and they said they would install it and come and replace that piece, but they never did that, either. When the work was eventually done, the work itself was fine. It was all the effort to getting the work done. I would give Metropolitan Exteriors a D grade.”

Review by
03/13/2013

“I used Metropolitan Exteriors for roofing, and I wasn't particularly pleased. I wouldn't use them again. They were replacing gutters, downspouts, and some slate on the roof, and the service was poor. It was difficult just trying to get somebody out there after they said that they would be out there, and then they didn't show up when they said they would. There were several different excuses why they didn't make it, then they put up the wrong things, and the cleanup was poor. So, it was just a bad experience. I'd give them a C. When the work was done, it seemed fine, but the process was poor. That's why I wouldn't go back to them.”

Review by
03/11/2013

“Metropolitan Exteriors repaired a slate roof and replaced some copper flashing or gutters. There are some copper parts where the roof comes together under the slate, so they replaced that because it was defective and was leaking inside. I thought their work was excellent. It was A+.”

Review by
03/08/2013

“Metropolitan Exteriors replaced the entire roof. The work on the roof was really good, and they also did a nice gutter vent job. They made a couple of repairs, and there was an extra piece of work they added. All the work was great, and they were friendly. It did take a while to line the job up in the first place, but I think that was mostly because the area had been hit with a couple of storms and they were very busy, so it took a while to get them out here. They are the type of company I'd recommend. They cleaned up well after their service, and they were very considerate of my home and surroundings. They deserve an A grade.”

Review by
02/21/2013

“The fellow from Metropolitan Exteriors came out and did the gutters and the roof. He fixed the gutter and patched a place in the roof, and it was a very positive experience. He did a good job. Everything has held up just fine, and I have not had to call them back out for any reasons at all. I would use them again, and I’d recommend them. I will go with an A grade.”

Review by
02/20/2013

“I had a positive experience with Metropolitan Exteriors. They worked on our gutters. They came up, did the work, and solved the problem. They fixed an area that had been leaking, and everything has held up fine. I haven't had to call them back out. I would want to use them in the future. I’d give them an A+.”

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