Metropolitan Exteriors, Inc.
9th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Metropolitan Exteriors, Inc. has received 4.8 out of 5 stars based on 83 customer surveys conducted through GuildQuality.
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9th year as a Best Pick Call
"We supply our customers with top-level service, excellent products, professional crews, and quality workmanship, as their recommendations and referrals provide us with a network of new customers."

Joseph Jones & Jeffrey Thomas | President & Vice President
Company Information
Services Offered
Metropolitan Exteriors, Inc., offers residential and commercial installation and repair of aluminum, vinyl, and copper gutters as well as downspouts and most major brands of gutter guards. The company also replaces windows and doors and installs roofing, siding, trim, and soffit for residential and commercial properties.
Warranty
Metropolitan Exteriors honors manufacturers' warranties and offers a warranty on labor.
Company History
Vice President Jeffrey Thomas founded Metropolitan Exteriors in 1988. He currently spearheads Metropolitan's customer relations. The company is local and family owned, with Jeffrey's step-brother Joseph Jones serving as the president.
Distinctions
Jeffrey Thomas is certified as an EPA Lead Renovator.
Areas Served
Washington, DC
Address
10580 McConnell Place
White Plains, MD 20695
Hours
Mon
9:00 am - 5:00 pm
Tue
9:00 am - 5:00 pm
Wed
9:00 am - 5:00 pm
Thu
9:00 am - 5:00 pm
Fri
9:00 am - 5:00 pm
Sat
Closed
Sun
Closed
Licenses
#420212000040

Compiled Score:

Metropolitan Exteriors, Inc. has received 4.8 out of 5 stars based on 83 customer surveys conducted through GuildQuality.
5
71
4
10
3
1
2
1
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Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
08/27/2020

“The gentleman that helped us figure out how to solve the drainage issue on the back of the house.”

Review by
08/27/2020

“I would like to recognize Chris for his exceptional service. He was very helpful, and prompt I appreciated that.”

Review by
08/27/2020

“The salesperson was great.”

Review by
08/27/2020

“They did what I expected of them.”

Review by
08/25/2020

“Great quality work .Chris was on top of any concerns we had and resolved them.”

Review by
08/18/2020

“Fast quote after inquiry. Reasonable prices with options to save where possible. Started and completed work as scheduled with high quality and perfect cleanup. What more could homeowner ask?”

Review by
08/18/2020

“They do great work and I am constantly recommending them to friends and family that need exterior work done.”

Review by
08/13/2020

“They did a great job.”

Review by
08/13/2020

“I want to recognize the sales manager that I dealt with; he was great.”

Review by
11/09/2019

No review comments provided

Review by
11/05/2019

“The technicians are very pleasant and professional. Their work was quite good.”

Review by
11/05/2019

No review comments provided

Review by
11/01/2019

“The sales person I dealt with most of the time should be recognized for his exceptional service. He managed the project and was knowledgeable and upfront with me.”

Review by
10/31/2019

No review comments provided

Review by
10/30/2019

“Painting crew was excellent.”

Review by
10/30/2019

“The salesman and two guys who did the work should be recognized. The two guys doing the work had a language barrier that was a little off.”

Review by
10/30/2019

“They met all of my expectations.”

Review by
10/30/2019

“Chris Randall”

Review by
10/28/2019

“They met or exceeded my expectations in all areas.”

Review by
09/26/2019

“I would like to recognize Jose, the lead roofer, for his exceptional service.”

Review by
08/29/2019

No review comments provided

Review by
08/21/2019

“Mr. Chris Randall always responded to my inquiries in a timely manner.”

Review by
08/20/2019

“I was satisfied becase they were able to work with me to get certain supplies and to actually do the original plan.”

Review by
08/16/2019

“The workers were very knowledgeable and courteous that worked on my home.”

Review by
08/16/2019

“Tony!”

Review by
08/16/2019

“They exceeded my expectations by completing all of the terms of the agreement and all of the work. They did everything that they said that they were gong to do and they did it well.”

Review by
08/16/2019

“They did a decent job on repainting the gutters and installing the cover over the top.”

Review by
08/16/2019

“I think they were very professional.”

Review by
10/10/2018

“I am most satisfied with the look and the materials. They were just awesome and fantastic. They recommended larger gutters, which allowed me to better manage the water issues around my house.”

Review by
10/09/2018

“They fixed the problem right away once they found out.”

Review by
10/09/2018

“They met my expectations in all areas.”

Review by
10/09/2018

No review comments provided

Review by
10/04/2018

“So far everything has been good.”

Review by
10/03/2018

No review comments provided

Review by
10/02/2018

“The scheduling and workmanship met my expectations.”

Review by
09/29/2018

“I was satisfied that Mr. Besche came through, with my understanding, and he came around and removed some stuff.”

Review by
09/28/2018

“They met all my expectations. They were outstanding.”

Review by
09/27/2018

“They met or exceeded my expectations in all areas.”

Review by
09/27/2018

“Timeliness and quality of work. That's why I called them back the second time.”

Review by
09/27/2018

No review comments provided

Review by
09/27/2018

“They met my expectations with the quality and the speed.”

Review by
09/27/2018

“They met my expectations with the timing. They were professional and efficient.”

Review by
09/27/2018

“They met our expectations with the entire project. They did what they said they would do.”

Review by
09/27/2018

“Their workmanship exceeded my expectations.”

Review by
11/14/2017

“I had no complaints, and I would recommend them.”

Review by
11/14/2017

“They replaced some vinyl siding for me. It was good. It's a good company. I have another work that I need to do that eventually I will ask them to do. I would give them an A. It looks good.”

Review by
11/14/2017

“They said what they were going to do, and they did what they said. They did gutters for me. I'd give them an A. They are expensive.”

Review by
11/14/2017

“We were very happy, very happy. The sales person, Tony, hung in there with me. I was going through complications with the neighbor next door—actually criminal acts. It is actually going to Circuit Court jury trial next week. I told him I had to keep putting him off, also, because of a lot of rain. He was very understanding, and he worked with me. The guy who did the job was told that it was a metal building. I wanted a lot of hangers that hold and secure the gutter itself, because the ice in the wintertime gets heavy and slides down. He was understanding about everything, and I haven't experienced a winter on it yet, but from how I saw it put up and everything—I told him I wanted something that was going to really last a long time. I'm happy with the Spanish guy who did the job, I don't remember his name. I'm pleased with everything. Metropolitan Exteriors deserves an A+. I would give everything an A+. I would recommend them highly, and I have already.”

Review by
11/14/2017

“They seemed very knowledgeable and very competent about the work. It was gutter and downspout installation. There was one item that, after discussion, I agreed to not have a downspout installed. I was advised that that one wouldn’t be necessary. As it turns out, it is necessary. However, in Metropolitan’s defense, I called them and the guy said he would take care of it, and I never got back with him on a date to take care of it. I can’t really hold that against them. I’d give them high marks for their service. I'd give them an A-. They showed up on time.”

Review by
11/14/2017

“The price for one was the one that I went with out of three estimates. Overall, the company deserves an A grade. The only thing I would probably gig them on was their cleanliness. I found a lot of nails and stuff lying around afterward. That was the one negative grade; I know that one of their pitch is that they do a complete cleanup afterward, and I’m still finding nails. I have actually recommended them.”

Review by
11/14/2017

“Metropolitan Exteriors did the work as expected. I think they did a decent job. They seemed to be responsive to any questions I had following the work. They put a roof on and put screens in my gutters. I would give them an A for the experience.”

Review by
11/14/2017

“They wanted to look for corrections that we needed. They were thorough. They did gutter installation for me. I would give them a B+ grade for the service. They did add a component, and it turned out that it may be faulty. I’m still waiting for them to correct it. They were responsive early on, and we’re still waiting for this one component.”

Review by
11/14/2017

“They did gutter replacement for me. They did a decent job. Overall, they deserve a B.”

Review by
11/13/2017

“It was good quality work and they responded promptly. It was smooth and I liked it. They deserve an A.”

Review by
11/13/2017

“All I can say at this point is that they were fine. I had no complaints, and I would highly recommend them. Metropolitan Exteriors did gutters for me.”

Review by
11/13/2017

“They were quick. They did a good job. They cleaned their mess in a timely fashion. The only thing I didn’t like is that they put their commercial on my property and the HOA actually gave me violations for that. They did my roof, trim, and gutters. Metropolitan Exteriors deserves an A.”

Review by
11/13/2017

“I think they did some gutter work for me last January. They did a nice job. They were efficient, and the price seemed to be reasonable, but I was more interested in the quality of the work. I thought they did a good job. That company deserves an A across the board.”

Review by
11/13/2017

“They've done several things for us. They do quality work. Tony—the guy I talked to—is always prompt with returning phone calls or emails, explained things very well. And, we’re just happy with the whole experience. They've done gutters, siding, and a new ridge vent. They've actually done three things for us over the last couple of years. Metropolitan Exteriors is an A+ company.”

Review by
11/13/2017

“They did some gutters on the house. They do great work. They gave me a price quote, did the job in the time they indicated they’d do it, and the workmanship was excellent. I don’t know how long we’ve had the gutters on the house, but it certainly helped because we were getting some water into our basement, because of it. Since they set it up, it’s eliminated all of it. Overall, Metropolitan Exteriors deserves an A+.”

Review by
11/13/2017

“The job was completed. They came back and fixed where the birds had broken into the side of the house. They had to come back twice; the first time they didn’t put the proper width, so the birds came right back in there. So, they had to come back and do the job twice. I'd give Metropolitan Exteriors a B-.”

Review by
08/17/2016

“They did some gutter work. They adjusted my gutters and cleaned them out. They were leaking. They were very quick. They were pretty quick to respond, professional, and very quick to get the job done. I will probably use them again. It’s hard to find people you can trust. They get an A from me. There was a section that didn’t quite line up and I felt like they could have done a little bit better. ”

Review by
08/17/2016

“They did some gutters for us. First of all, they were recommended as a Best Pick Reports. They were efficient and the price was more than I thought gutters should cost, but on the other hand, it was in line with other quotes. The representative, who is also the owner, knew his stuff and knew what to recommend. He made a suggestion for changing the color because we were putting the gutters down on the roof. They had a lot of expertise. I’d give them an A for the overall experience. They did what they said they would do and they remembered to take away the old gutters. It looks like they knew what they were doing and they did it well. There was no fooling around and they did remember that detail of taking away the gutters, which was important to me.”

Review by
07/20/2016

“The person that came out to do the estimate answered all my questions and I didn’t feel pushed. It wasn’t a pushy sales job. I felt that either way, he was willing to work with me as far as getting the job done. He replaced the gutters that I had on my house and he added gutter guards that I didn’t previously have. I would probably give them an A for my overall experience.”

Review by
07/20/2016

“The pricing and scheduling made this a positive experience for me. They did a gutter guard for me. I'd give them A+ for my experience with them.”

Review by
07/20/2016

“They did our roof. They were prompt and timely. They did our gutters. I'd give them an A for my overall experience.”

Review by
06/27/2016

“They did gutter work for me. I'd rate them as an A. They were good, came on time, were fast and did the work right. ”

Review by
06/27/2016

“They did some gutter replacements for me. They’re an A+ company. They cleaned up after themselves. They did a good job.  ”

Review by
06/27/2016

“They've installed gutters on the roof for me. I would give them an A- for my overall experience with them. They were on time and everything was very clean.”

Review by
06/27/2016

“They did gutter work for me. I’d give them an A grade for the overall experience.”

Review by
06/27/2016

“They did gutter work for me. I'd give them an A- for my overall experience.”

Review by
06/27/2016

“They did gutter work for me. I would say my overall experience was an A.”

Review by
06/27/2016

“They did gutter work for me. Overall, I’d give them an A because for the work they've done, I haven’t had any problems. They were on time, actually before time. When they said nine o’clock, they were at the door a minute before.”

Review by
06/27/2016

“They did some gutter work for me last year. I’d give them an A for my overall experience with them. I would recommend them to anyone. As a matter of fact, I’m getting ready to hire them again to do something here at the house. ”

Review by
06/27/2016

“They did a good job, but not enough pitch in the gutter so water sits.”

Review by
06/21/2016

“They did gutter work for me. I’d give them an A overall.”

Review by
06/21/2016

“They did gutter work for me. I'd rate them as an A.”

Review by
06/21/2016

“They did gutter work for me. It was fast and convenient. They are easy to communicate with. I'd rate them as an A+.”

Review by
06/21/2016

“It was excellent service. Everything was exactly as they said and more. They did gutter work for me. I'd give them A for my experience with them. ”

Review by
06/21/2016

“They sent me a nice thank-you note afterward. They did the work without having any payment up front. They did gutters for me. I'd give them A for my experience with them.”

Review by
06/21/2016

“We had copper downspouts stolen. They came and they did a wonderful job with the aluminum. I’d give them an A for the overall work they did. I would recommend them to everybody I know.”

Review by
06/21/2016

“They did gutter work for me. I would give this company a B+ overall. They put in a new downspout.”

Review by
06/21/2016

“I was going to call them because I had one downspout that was going on each side of the house. That’s how it was original when the house was built. When I came home, they had run the gutter all the way across the back and put one downspout. I was looking out of the window not too long ago, and there is so much water coming in the back and all of it’s coming over on one side. I looked at the downspout by the window, and I think that that little cement thing they put down there needs to be turned around the opposite way instead of going up under my wooden fence, water is settling there. I thought they should have consulted me before they decided not to put a downspout on each side. I’ve always had the downspouts on each side so water goes on each side of the yard, not all going to one side. I would give them a B overall.”

Review by
06/21/2016

“They came when I wasn’t home and I asked them not to come until I was home. That was a problem. They did the gutters and they stepped all over my copper roof and it got bent up a little bit. I didn’t notice it until they were gone and I didn’t say anything. Overall, I’d give them a C+. They did the job I asked them to do. My gutters still leaked after they left and they had to come back. I would recommend them but I’d let them know what the problems were.”

Review by
12/03/2015

“They were pleasant. It was quick and easy, and they did what they were supposed to do. They put the gutters on. I think I just pulled them out of the Best Pick Reports.”

Review by
11/30/2015

“They did the installation properly. They're competitive for their price too. The job was to install gutters around the house. I would rate them as an A with no complaints.”

Review by
11/30/2015

“It's been a while. They were thorough and efficient. They cleaned the gutters. I would rate them as an A.”

Review by
11/30/2015

“They did good work. They put up the downspout, and they fixed the problem. I would rate them as an A with no complaints.”

Review by
11/30/2015

“It was very good. They were prompt. The estimate was fair. The work was very good. They replaced some gutters. I would rate them as an A.”

Review by
11/30/2015

“They did my roof and my gutters. There was one gentleman that did the blowing. They didn't exactly clean up afterward. I had to keep telling him to clean up after themselves. There was a lot of shingles and paper around that he didn't bother to pick up. That was the only one thing that I identified. Everything was great. I would say they probably have to be a B- due to the lack of cleanup.”

Review by
11/30/2015

“The guy was responsive and answered emails and was able to do the job for the quoted price. It was a simple replacement of the gutters. I would rate them as a B. It was up to me to figure out how to attach the pipes to the drain that went into the ground.”

Review by
09/09/2015

“They quoted me work to be done, but didn't complete it. They were putting in gutters. They described a feature about their gutters that was unique, but when they came out to install it they figured out they couldn't do it. They didn't finish. They said my bill was $1500. They haven't completed the work, but they're still calling me to pay them. It's not a lawsuit yet, but if they continue to call them. They need to have an inspection or someone needs to come and verify what they've done.”

Review by
09/02/2015

“They did work a year ago, I think. They were on time, they were quick, and they did a decent job. They put new gutters up around the whole house. I called them this year because we were selling the house, and there was a gap in the corner. Since they did the job last year and they were pretty good, I decided to call them back and have them take a look because maybe there was something to be done. I called the manager, and the guy called me. I said, 'Call me, because there is a little bit of a problem, I think, and I'd like you to come by and see it. I'd like to talk to you.' Never happened. Never happened. Then, I called a second time. I said, 'I want to talk to manager now,' and she said she was an answering service. I never got to talk to the manager. The guy called the first time, but he never called me back. He said, 'I'm going to have to look at my schedule for when I'm around, and I'm going to stop by.' Never happened. I called him twice over a month. What happened was, we had somebody, a handyman, who did the repair. I had to pay for it, and I never got to talk to the manager. I talked to the guy. He promised to call me and promised to stop by, but it never happened. I don't know how they're organized, but the second time, I was not happy. The first time, when they put it up, everything went fine, but I thought there was a small thing they could have repaired without me paying extra for it, but it never happened. I was so angry. That was my experience hereafter. When they were putting the gutters up and doing the work, I'd give them the highest grade. Also, the price was good, so I'd give them an A.”

Review by
09/02/2015

“They replaced a downspout and the siding, the thing that lines the siding. It fell off in the wind. I just looked in the phone book, and they looked good in the phone book. I don't think I had a recommendation. They get an A from me for sure.”

Review by
09/02/2015

“They had a really fast response. They were receptive when I had questions. They had really good communication back and forth. I think I looked in a book that is given out in my city of contractors who work in the area. They replaced all of my gutters, including gutter guards. I'll give them an A.”

Review by
08/31/2015

“They had high-touch customer service and did good work. When there were any issues, they corrected them pretty much immediately to make sure it was resolved to satisfaction. Overall, it was a good experience. They put on new gutters. I found them in the Best Pick Reports. They deserve an A+.”

Review by
08/12/2014

“Metropolitan Exteriors replaced my gutters, roof and siding. The quality of the work was excellent. I would use the company again if I needed to. I found them from the Howard County Best Pick Reports. My communication with the crew was OK; we had some language issues but we were able to resolve them. I'd give them an A.”

Review by
07/02/2014

“Metropolitan Exteriors installed our gutters, and it was excellent. They were efficient and professional, and they did exactly what they said they were going to do. They made sure that I liked what they did. They have pride in their work, and it shows—that makes a big difference.”

Review by
07/02/2014

“I liked that Metropolitan Exteriors was responsive, and the crew was great. They were very fast and thorough, and they cleaned up. The job was done in one day, and there were a lot of positive things about it, for sure. They get an A+.”

Review by
07/02/2014

“I liked everything about Metropolitan Exteriors. They finished the job when they said they would finish it, and it was quality work. I will definitely use them again. They use high-quality products. I’d give them an A.”

Review by
07/02/2014

“I had Metropolitan Exteriors do a gutter replacement for me. I didn’t have any problems with them. They did just what they said they were going to do on schedule, and they cleaned up afterward. I’d give them an A.”

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