Ned Stevens Gutter Cleaning, a division of Ned's Home

Antoinette Stewart

2 months ago

Jessica Francisco was extremely helpful addressing the issues I was having concerning the problems with the gutter system on my house. She is dedicated, knowledgeable and customer oriented. She listens to the customer and focuses on addressing their needs to solve their issues and concerns. It was a pleasure to have my concerns addressed by a customer service representative who focused on bringing this issue to a resolution.

Chad O'Ferrell

a month ago

Look, they did fine work when I was on their plan. I wasn’t home much due to work and the offer to come quarterly was decent. The one star comes from one of their guys saying I had a damaged and rusting gutter 2 weeks after I had my roof and gutters completely replaced. Then I would get nonstop calls about how they could fix the gutter for pretty much the same price it was for new gutters. This bothered me a bit so I just cancelled the service as I changed jobs and I was home more and could handle myself. After cancelling, I get calls at least 3 times per week and nonstop mail. Either trying to get the business back OR still talking about the gutter that doesn’t have any issue whatsoever. So I call and have them take me off of the mailing/calling list after I block the number that kept reaching out to me. You’d think I’d stop getting calls? Absolutely not. It seems as if they have an infinite amount of numbers they can call from. It has become absolutely ridiculous.

shari cunningham

a month ago

Domonique was so incredibly kind, helpful and professional. He helped guide me through options available to me and worked with me until we found a plan that was conducive to my schedule and current challenges. Work is being performed today. If the customer service is any indicator of performance then this will be one of the best decisions Ive made in our new home.

Donna Bowen

2 months ago

I never knew when they would be coming to clean the gutters. I was having it done twice a year but they would just show up without scheduling it. The crew did get right to work which is why they got two stars out of me. They came out in December '25 for one of the cleanings, I thought it was being paid automatically from my card since every other time it did. A couple of months later I recieved an invoice on a Monday for that work and then 4 days later, I recieved a collection notice. During this time I was dealing with the death of both my parents so I could've missed something, but I seriously doubt it. I understand the need for collection but the wording in the letter was threatening and I believe it should take longer than 4 days to receive the threat of it. To top it off, when I called to pay the invoice (on the same day), I asked the girl that I spoke with to remove me from all communication lists they have. Even that didn't happen, and I continued to get daily calls about 'getting me back on schedule'. It took me telling two more people before they stopped calling. This whole ordeal was VERY unprofessional!

Christine James

2 years ago

The team did a fantastic job leaning my gutters. They arrived on time and completed the job in a timely fashion. He sent me before and after pictures and reached out to make sure I was satisfied with the work they did. My gutters look great. I will definitely use them again. I have attached before and after pictures.