The Vertical Connection Carpet One
1st year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

The Vertical Connection Carpet One has received 4.7 out of 5 stars based on 35 customer surveys.
5
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6
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1st year as a Best Pick Call
"We've served Maryland for over 40 years. To us, you're a neighbor, not a number! We provide a lifetime installation guarantee, and our 'Beautiful Guarantee' promises you'll love the way your new floor looks. What more could you ask for?"

Adam Joss | President
Company Information
Services Offered
The Vertical Connection Carpet One sells and installs a wide variety of carpet, wood flooring, luxury vinyl tile, vinyl plank flooring, and area rugs as well as Hunter Douglas blinds, shades, shutters, and draperies.
Warranty
The company offers a lifetime installation warranty and also provides a "Beautiful Guarantee."
Company History
The family-owned-and-operated company was started in 1977 by Steven and Kathy Joss.
Distinctions
The Vertical Connection was voted one of Howard County's Best by Howard Magazine in 2018. The company is a member of the Maryland Building Industry Association (MBIA).
Additional Information
The company's showroom displays a wide variety of product options and brands. The Vertical Connection also offers free, in-home consultations.
Areas Served
Columbia, Elkridge, Ellicott City, Laurel
Address
8895 McGaw Road
Columbia, MD 21045
Hours
Mon
10:00 am - 6:00 PM
Tue
10:00 am - 7:00 pm
Wed
10:00 am - 6:00 PM
Thu
10:00 am - 7:00 pm
Fri
10:00 am - 6:00 PM
Sat
10:00 am - 6:00 PM
Sun
12:00 pm - 5:00 pm
Licenses
MHIC #36262

Compiled Score:

The Vertical Connection Carpet One has received 4.7 out of 5 stars based on 35 customer surveys.
5
28
4
6
3
0
2
1
1
0
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
01/11/2019

“Everything seemed fine.”

Review by
01/10/2019

“All of their work has been outstanding.”

Review by
01/08/2019

“They met my expectations.”

Review by
01/05/2019

“I ended up liking the installation of the carpet more than I thought I would and the installers were great.”

Review by
01/04/2019

“All of the owners and install reps gave exceptional service.”

Review by
01/04/2019

“I was most satisfied with the customer service, it was excellent.”

Review by
01/04/2019

“They meet all of my expectations.”

Review by
12/24/2018

No review comments provided

Review by
12/19/2018

“Very disappointed in the quality of the Karndean floor planks. The planks themselves look nice, but they have gaps between the planks that got worse after the initial install. Plus, they did not do a good job prepping the subfloor - there are 'soft' spots where I walk that have a lot of give to them. I'm disappointed and regret ordering the floor through them - I feel like I would have gotten a better deal by going through Home Depot.”

Review by
12/18/2018

“I don't remember the installers name. But when I showed him a broken floor panel in a room he was not working in, he said he would try to fix it, and ultimately he glued and nailed it in place and nobody would know it was cracked! Thanks for going above and beyond.”

Review by
12/18/2018

“The installers were amazing!”

Review by
12/18/2018

“Everything was perfect!”

Review by
12/17/2018

“Nick was great to work with.”

Review by
12/14/2018

“They met my expectations in all areas. They did a good job of wrapping the corners around the staircase as well as making sure the transitions between flooring were smooth. I am happy with the work they completed.”

Review by
12/14/2018

“I was satisfied with everything.”

Review by
12/14/2018

“I would like to recognize Adam for his exceptional service. He was pleasant to work with and I really believe he went above and beyond to accommodate our needs.”

Review by
12/14/2018

“Bob was excellent, but he retired. Everyone at the company is very pleasant to work with though.”

Review by
12/14/2018

“I am very likely to recommend Vertical Connection Carpet One to a friend. They were very friendly, helpful and responsive. I didn't have any problems.”

Review by
12/14/2018

“I was impressed with how much Dave and Tracy knew about installing the floors. They open up every box of boards to ensure that they all matched. They also did an excellent job dealing with some wire that ran along the molding and was very effective in placing them in the proper place.”

Review by
12/14/2018

“Vertical Connection Carpet One met and exceeded my expectations in all areas.”

Review by
12/14/2018

“The company met all of my expectations.”

Review by
12/14/2018

No review comments provided

Review by
12/14/2018

No review comments provided

Review by
12/14/2018

“They provided great customer service and walked me through everything.”

Review by
12/14/2018

“They were very helpful.”

Review by
12/14/2018

“They were very nice people. It was pleasant to work with them.”

Review by
12/13/2018

“Installation was good. I was somewhat nervous because not pleased with carpet installation of 3 bedrooms and hall last time. Now there are squeaks that weren't there before. But I should have addressed it sooner.”

Review by
12/13/2018

“Responsiveness to questions”

Review by
12/12/2018

“Stephanie - she is always super helpful!!”

Review by
12/12/2018

“I was very pleased what that father and son did, their professionalism and humility was highly appreciated.”

Review by
12/12/2018

No review comments provided

Review by
12/12/2018

No review comments provided

Review by
12/12/2018

No review comments provided

Review by
12/12/2018

No review comments provided

Review by
12/12/2018

“Good job overall. Friendly, knowledgeable staff who took the time to answer all my questions. They were able to do the job while I was on vacation.”

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