District Floor Depot
3rd year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

District Floor Depot has received 4.6 out of 5 stars based on 99 customer surveys conducted through GuildQuality.
5
78
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10
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6
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3rd year as a Best Pick Call

Company Message Regarding COVID-19

District Floor Depot’s Response to Your COVID-19 Concerns 

Dear Customer:

We have been closely monitoring this unprecedented health crisis and its impact to our community from the beginning. With growing concern of Coronavirus (COVID-19) impacting our health, our community, and our daily lives, we temporarily closed our Southeast DC showroom, delayed opening of our Northern VA showroom, and placed our Northeast DC showroom on limited hours and days. While District Floor Depot is here to provide you with your flooring needs and services, the health and safety of our customers and employees remain our top priority. 

We are continually and diligently following the guidelines and protocol published by the Centers for Disease Control and Prevention for preventing the spread of viruses. 

Here are some of our efforts in attempt to keep everyone in our family and you safe: 

In Our Showroom 
- We are operating with limited hours Monday-Saturday and temporarily closed on Sunday.
- We are practicing social distancing in our showroom.
- We monitor number of customers visiting showroom at one time.
- All contact surfaces including door handles are disinfected before opening/closing and every hour. As a precaution, we also disinfect after each showroom visit.
- Material pick-up available from our showrooms. To schedule curbside pick-up, please contact us to coordinate date/time from our showroom. 

In Your Home (consultations, delivery, and installation continue)
- Our teams are instructed to wear gloves and masks when they visit your home. They will also practice social distancing as much as possible during home visits and installations.
- After installations, surfaces will be cleaned prior to exiting your home.
- Our service vehicles and cleaning equipment/materials are cleaned and sanitized at the end of each day. 

Returns & Exchanges
- Temporarily suspending returns and exchanges. To prevent the spread of COVID-19 with concern for you and our employees, we have made the decision to suspend returns temporarily. If we need to extend return and exchange terms, please coordinate with our staff.
- Additionally, we have instructed our employees experiencing flu-like symptoms to contact us immediately and stay home. We kindly ask our customers to reschedule their consultation, delivery, or installation appointments if they are also experiencing flu-like symptoms.
- We will continue to monitor the situation closely and evaluate additional measures as necessary. 

We thank you for trusting District Floor Depot as we overcome this unprecedented time in our community. 

Sincerely,
Your trusted staff at DFD

"After years of renovating houses, we've developed a passion for home renovation and interior design. District Floor Depot is a new flooring retail concept offering over 300 styles and a large in-stock inventory. The right floor can build the foundation of a great design and influence a home's character. Let us show you how."

Mani Pahlevanpour | Owner
Company Information
Services Offered
District Floor Depot sells, installs, and repairs cork, bamboo, hardwood, engineered hardwood, tile, and vinyl flooring for residential and commercial customers. The company also offers sanding and refinishing services as well as in-home design consultations and financing options.
Minimum Job
A $525 job minimum is required for wood and vinyl installations.
Warranty
District Floor Depot honors manufacturers' warranties and offers a 12-month installation warranty and a 100 percent customer satisfaction guarantee.
Company History
District Floor Depot is a local, family-owned-and-operated company.
Distinctions
District Floor Depot is a National Wood Flooring Association, DC Chamber of Commerce, and Friends of Rhode Island Avenue Main Street member.
Employee Information
Employees wear uniforms and drive marked vehicles.
Areas Served
Washington, DC
Address
1600 Rhode Island Avenue N.E.
Washington, DC 20018
Hours
Mon
8:00 am - 6:00 pm
Tue
8:00 am - 6:00 pm
Wed
8:00 am - 6:00 pm
Thu
8:00 am - 6:00 pm
Fri
8:00 am - 6:00 pm
Sat
8:00 am - 6:00 pm
Sun
11:00 am - 5:00 pm
Licenses
#410518000033

Compiled Score:

District Floor Depot has received 4.6 out of 5 stars based on 99 customer surveys conducted through GuildQuality.
5
78
4
10
3
6
2
4
1
1
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
08/22/2021

No review comments provided

Review by
08/22/2021

No review comments provided

Review by
08/22/2021

No review comments provided

Review by
08/22/2021

“The floors look good, but the communication left a lot to be desired. In addition, it took much longer than expected, we ran into issues (which would have been fine if communication was better), and the team didn't follow our HOA hours for work. To improve the service, I would have a project manager on the job site at all times.”

Review by
08/21/2021

No review comments provided

Review by
08/21/2021

“Elsi”

Review by
08/21/2021

No review comments provided

Review by
08/21/2021

“Easily the best experience we?ve had with any DC contractor. The sales guy was very knowledgeable. We requested bids from 5 shops. Out of the five sales people that came by, the District Floor Depot salesman was the most professional and knowledgeable. He identified several issues that the other guys missed. This ended up saving us a lot of time and frustration. The installation team were professional, polite, and extremely efficient. They worked very quickly. Their attention to detail was excellent. Most importantly, the floors look fantastic.”

Review by
08/21/2021

“I?m still waiting for them to come back and install a threshold.”

Review by
08/21/2021

“Andy in the Herndon store was really good to work with. The subcontractor was a nightmare and the problem resolution was challenging at beat.”

Review by
08/21/2021

“The floor is beautiful but something is wrong with the floor. As I walk I feel the floor joints under my feet and I am afraid my floors are going to cave in. I have to get someone else to look at my floors after I paid a lot of money to get new floors. The floors are buckling. Some parts are flat and even and some parts are raised and uneven. Don?t get fooled by the price. I walk on my tippy toes in my home until I get someone else to repair and replace my floors.”

Review by
08/19/2021

“The girl who makes appointments was amazing, followed up on everything and very organized”

Review by
08/19/2021

“The sales rep.”

Review by
08/18/2021

“I wish I took names but all of them are amazing! at both DC and Herndon.”

Review by
08/18/2021

“I love working with them. This is my second time. If i need any more flooring project, I would call them again. Thank you so much!!”

Review by
08/18/2021

“I had my hardwood floors refinished (1960s redoak parquet). They turned out beautifully. The flooring guys were timely and professional. I was undecided between three different stains so after sanding, they did a sample area with each stain, so that I could see them beside one another. They project manager also talked me through which finish to go with. I am so happy with how they turned out.”

Review by
08/18/2021

“I would like to recognize the workers for their exceptional service!”

Review by
08/18/2021

“Each person provided cogent support and meaningful dialog to the project. I remain grateful and impressed.”

Review by
08/18/2021

No review comments provided

Review by
08/18/2021

No review comments provided

Review by
08/18/2021

“Customer service”

Review by
08/18/2021

No review comments provided

Review by
08/18/2021

No review comments provided

Review by
08/18/2021

No review comments provided

Review by
08/18/2021

No review comments provided

Review by
08/18/2021

“Overall experience was fine. Big picture goals were met of a flooring that was installed well and matched what we already had well for a competitive price. One area that could be better was the job management part of the install. The installers were clearly contractors from another company hired by District Floor Depot - which is normal as I understand it. The two installers who worked on the job essentially did not understand or speak English. Even when they would ask me questions about for example which direction I wanted the boards to go in a room, unless my answer was a yes or no or I could point which way, they didn't understand what I said. So I could not ask questions or even when I tried to help them out by pointing out they could plug their saw in, they didn't understand. The store did have someone come by one time the first day and twice the second day after I explained the situation to check on them. That was the only time however I could communicate or learn about the status of the job. Also, I would say that while they did try to clean up after the job, it could have been better. The moulding around the base of the walls in all the rooms worked in had to be wiped down afterwards from the saw dust left after they were cutting the boards. I had to do a fair amount of touch up painting on the walls both in the 4 rooms worked on and in the area around where the boxes of flooring were stored. Nothing awful and I expected some would have to be done. But this was more than expected. Also, there was a phone jack that was wired in one of the rooms. They didn't put the wire back between the edge of the boards and the wall moulding before putting in the shoe moulding. Instead they left it running across the middle of the room on top of the flooring. I ended up having to cut the wire. If they had spoken or understood English at all, I could have asked them about it before hand.”

Review by
08/18/2021

“Company doesn?t cater to it?s loyal customer”

Review by
08/18/2021

“Flooring looks good but the crew absolutely demolished my trim and got adhesive on my kitchen appliances. They also broke some blinds. Cleanup after installation was poor, with dirt and adhesive and residue from previous flooring all of over.”

Review by
08/18/2021

No review comments provided

Review by
01/03/2021

No review comments provided

Review by
08/23/2020

“Ok”

Review by
08/22/2020

“The people at District Floor Depot were professional and pleasant, and my floors look great!”

Review by
08/19/2020

“Everyone we have come in contact with throughout our remodeling process has been super helpful and friendly.”

Review by
08/18/2020

“The whole team was really flexible and I was really grateful. They were patient and helpful across the board.”

Review by
08/17/2020

“Great experience overall”

Review by
08/17/2020

“We are pleased with the floor product and the installation job. The workers took longer than originally planned to do the install, but I think they underestimated the time for the job. I would have appreciated some follow up from the vendor to see how things turned out and more specific product care instructions.”

Review by
08/14/2020

“I had a really good customer service experience. They did a really good on the project.”

Review by
08/14/2020

“I would 100% recommend them! They were very professional, prompt in their service and had great customer service. I'm happy with the final result!”

Review by
08/14/2020

“District Floor Depot does excellent work! I was very happy with how the hardwood floors in both, my condo and row house turned out.”

Review by
08/14/2020

“Their customer service was incredible.”

Review by
08/14/2020

“They met/exceeded my expectations with their follow-up.”

Review by
08/14/2020

“In-store experience and coordination was wonderful”

Review by
08/07/2020

“The professionalism, quality of communication, problem resolution, and just all-around great work ethic. Can't say enough.”

Review by
08/07/2020

“Installed my preselected flooring materials. Appreciated that they told me they needed one more roll of underpayment and I purchased from them the same quality. So am was good.”

Review by
08/07/2020

No review comments provided

Review by
08/07/2020

“It was excellent.”

Review by
08/07/2020

“I was a pleasure working the DFD. My flooring looks exceptional. I would definitely refer them to friends.”

Review by
08/07/2020

“They installed the wood correctly but my tile job was botched.”

Review by
08/05/2020

“The work on my floor was excellent. The installers moved my furniture when they started and when the finished. I was and am pleased.”

Review by
08/05/2020

“I have used DFD for a couple of projects and have been very satisfied with their professionalism and service.”

Review by
08/04/2020

“Yes”

Review by
08/04/2020

“Great prices”

Review by
08/04/2020

“Great work from the estimate to the repairs”

Review by
08/04/2020

“Excellent floor installation work and very responsive, would definitely recommend District Floor Depot.”

Review by
08/04/2020

“District Floor Depot met all expectations. They are very customer friendly and very professional from the moment we walked into the store to the moment they were done with installing our floors. Their pricing is great and the fact that they offer the installation services is a big plus.”

Review by
08/04/2020

No review comments provided

Review by
08/04/2020

“We had an exceptional experience through out the process, Leslie was professional and knowledgeable. The install team were on time and did an excellent job with installation.”

Review by
08/04/2020

“Everyone involved, from the salesman to the install team, was exceptional.”

Review by
08/04/2020

“Excellent work”

Review by
08/04/2020

“Very professional, very polite, would not hesitate to hire them again.”

Review by
08/04/2020

“DFD is always a pleasure to work with. They are professional and offer quality products at fair pricing. As a developer, you cannot ask for anything more. Thanks!”

Review by
08/04/2020

“The materials were excellent, final product looks great, and the information provided in the sale process was extremely helpful for a novice like me”

Review by
08/04/2020

“Just terrible. The quality was so poor, I had to replace and put in new baseboards myself. They also had to come back at least three times to fix areas where they didn't seal off the edge of the flooring, it wasn't glued down properly, and they also put in a floor plank that was chipped. It was painful working with the project manager who did not take me seriously or brushed off my concerns because he assumed as a woman I didn't know what I was talking about. I wouldn't recommend them to my worst enemy. I left a detailed yelp review with pictures should you need additional information.”

Review by
01/17/2020

“The crew did outstanding work. They arrived at the appointed time and were very organized and professional. They installed wood in three bedrooms, a long hallway, and stairs in one day. They moved all the necessary furniture, installed the wood, cleaned the areas and moved the furniture back in place in one day. My questions were answered and all of the workers were polite and treated me with respect.”

Review by
01/13/2020

No review comments provided

Review by
12/23/2019

“Customer service was awesome!”

Review by
12/03/2019

No review comments provided

Review by
12/03/2019

“They are a good company. I have used them before and they always do good work for me.”

Review by
12/03/2019

No review comments provided

Review by
12/03/2019

“The company was very professional and they did a good job with the installation.”

Review by
12/03/2019

No review comments provided

Review by
12/03/2019

“It was a knowledgeable and convenient service.”

Review by
11/29/2019

No review comments provided

Review by
11/27/2019

No review comments provided

Review by
11/20/2019

“Rene was very knowledgeable and helpful with making the right choice and making whole process smooth.”

Review by
11/20/2019

No review comments provided

Review by
11/20/2019

No review comments provided

Review by
11/20/2019

“The workmanship was excellent, and they delivered and finished the whole house on time.”

Review by
11/20/2019

“Rene was kind attentive and polite.”

Review by
11/20/2019

No review comments provided

Review by
11/20/2019

No review comments provided

Review by
11/20/2019

“Exceptional customer service. They really go the extra mile to make sure you're happy with your purchase.”

Review by
11/20/2019

No review comments provided

Review by
11/19/2019

“I would like to recognize the installers. There were 2 young guys that came out and it was done timely and professionally. I was very pleased.”

Review by
11/19/2019

“Everyone that I had any contact with gave me exceptional service.”

Review by
11/19/2019

“They offer great customer service.”

Review by
11/19/2019

“They have great customer service and work with you.”

Review by
11/19/2019

“They met or exceeded my expectations in every other area.”

Review by
11/18/2019

“Heidi and the lead guy on my project were phenomenal.”

Review by
11/16/2019

“District Floor exceeded expectations in customer service and communication. The follow through was really appreciated. The crew was very accommodating to our requests on site and did a great job figuring out a couple things we asked for.”

Review by
11/16/2019

No review comments provided

Review by
11/16/2019

No review comments provided

Review by
11/16/2019

“District Floor Depot delivered quickly.”

Review by
11/15/2019

No review comments provided

Review by
11/15/2019

No review comments provided

Review by
11/15/2019

No review comments provided

Review by
11/15/2019

“The entire team”

Review by
11/15/2019

No review comments provided

Review by
11/15/2019

“Mani and his team were great from start to finish. He provided customized the in-home consultation. He was able to answer all of our questions and visited our house couple of times during the installation project.”

Review by
09/12/2018

“I thought they were very personable, very helpful, and I think the attention to detail was very good. I don't even know if the soundproofing was an option but the matching of the wood was excellent. I was very happy with them.”

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