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FEATURED REVIEWS
“Easily the best experience we?ve had with any DC contractor. The sales guy was very knowledgeable. We requested bids from 5 shops. Out of the five sales people that came by, the District Floor Depot salesman was the most professional and knowledgeable. He identified several issues that the other guys missed. This ended up saving us a lot of time and frustration. The installation team were professional, polite, and extremely efficient. They worked very quickly. Their attention to detail was excellent. Most importantly, the floors look fantastic.”
“The girl who makes appointments was amazing, followed up on everything and very organized”
“I wish I took names but all of them are amazing! at both DC and Herndon.”
“I love working with them. This is my second time. If i need any more flooring project, I would call them again. Thank you so much!!”
“I had my hardwood floors refinished (1960s redoak parquet). They turned out beautifully. The flooring guys were timely and professional. I was undecided between three different stains so after sanding, they did a sample area with each stain, so that I could see them beside one another. They project manager also talked me through which finish to go with. I am so happy with how they turned out.”
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“The floors look good, but the communication left a lot to be desired. In addition, it took much longer than expected, we ran into issues (which would have been fine if communication was better), and the team didn't follow our HOA hours for work. To improve the service, I would have a project manager on the job site at all times.”
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“Elsi”
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“Easily the best experience we?ve had with any DC contractor. The sales guy was very knowledgeable. We requested bids from 5 shops. Out of the five sales people that came by, the District Floor Depot salesman was the most professional and knowledgeable. He identified several issues that the other guys missed. This ended up saving us a lot of time and frustration. The installation team were professional, polite, and extremely efficient. They worked very quickly. Their attention to detail was excellent. Most importantly, the floors look fantastic.”
“I?m still waiting for them to come back and install a threshold.”
“Andy in the Herndon store was really good to work with. The subcontractor was a nightmare and the problem resolution was challenging at beat.”
“The floor is beautiful but something is wrong with the floor. As I walk I feel the floor joints under my feet and I am afraid my floors are going to cave in. I have to get someone else to look at my floors after I paid a lot of money to get new floors. The floors are buckling. Some parts are flat and even and some parts are raised and uneven. Don?t get fooled by the price. I walk on my tippy toes in my home until I get someone else to repair and replace my floors.”
“The girl who makes appointments was amazing, followed up on everything and very organized”
“The sales rep.”
“I wish I took names but all of them are amazing! at both DC and Herndon.”
“I love working with them. This is my second time. If i need any more flooring project, I would call them again. Thank you so much!!”
“I had my hardwood floors refinished (1960s redoak parquet). They turned out beautifully. The flooring guys were timely and professional. I was undecided between three different stains so after sanding, they did a sample area with each stain, so that I could see them beside one another. They project manager also talked me through which finish to go with. I am so happy with how they turned out.”
“I would like to recognize the workers for their exceptional service!”
“Each person provided cogent support and meaningful dialog to the project. I remain grateful and impressed.”
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“Customer service”
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“Overall experience was fine. Big picture goals were met of a flooring that was installed well and matched what we already had well for a competitive price. One area that could be better was the job management part of the install. The installers were clearly contractors from another company hired by District Floor Depot - which is normal as I understand it. The two installers who worked on the job essentially did not understand or speak English. Even when they would ask me questions about for example which direction I wanted the boards to go in a room, unless my answer was a yes or no or I could point which way, they didn't understand what I said. So I could not ask questions or even when I tried to help them out by pointing out they could plug their saw in, they didn't understand. The store did have someone come by one time the first day and twice the second day after I explained the situation to check on them. That was the only time however I could communicate or learn about the status of the job. Also, I would say that while they did try to clean up after the job, it could have been better. The moulding around the base of the walls in all the rooms worked in had to be wiped down afterwards from the saw dust left after they were cutting the boards. I had to do a fair amount of touch up painting on the walls both in the 4 rooms worked on and in the area around where the boxes of flooring were stored. Nothing awful and I expected some would have to be done. But this was more than expected. Also, there was a phone jack that was wired in one of the rooms. They didn't put the wire back between the edge of the boards and the wall moulding before putting in the shoe moulding. Instead they left it running across the middle of the room on top of the flooring. I ended up having to cut the wire. If they had spoken or understood English at all, I could have asked them about it before hand.”
“Company doesn?t cater to it?s loyal customer”
“Flooring looks good but the crew absolutely demolished my trim and got adhesive on my kitchen appliances. They also broke some blinds. Cleanup after installation was poor, with dirt and adhesive and residue from previous flooring all of over.”
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“Ok”
“The people at District Floor Depot were professional and pleasant, and my floors look great!”
“Everyone we have come in contact with throughout our remodeling process has been super helpful and friendly.”
“The whole team was really flexible and I was really grateful. They were patient and helpful across the board.”
“Great experience overall”
“We are pleased with the floor product and the installation job. The workers took longer than originally planned to do the install, but I think they underestimated the time for the job. I would have appreciated some follow up from the vendor to see how things turned out and more specific product care instructions.”
“I had a really good customer service experience. They did a really good on the project.”
“I would 100% recommend them! They were very professional, prompt in their service and had great customer service. I'm happy with the final result!”
“District Floor Depot does excellent work! I was very happy with how the hardwood floors in both, my condo and row house turned out.”
“Their customer service was incredible.”
“They met/exceeded my expectations with their follow-up.”
“In-store experience and coordination was wonderful”
“The professionalism, quality of communication, problem resolution, and just all-around great work ethic. Can't say enough.”
“Installed my preselected flooring materials. Appreciated that they told me they needed one more roll of underpayment and I purchased from them the same quality. So am was good.”
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“It was excellent.”
“I was a pleasure working the DFD. My flooring looks exceptional. I would definitely refer them to friends.”
“They installed the wood correctly but my tile job was botched.”
“The work on my floor was excellent. The installers moved my furniture when they started and when the finished. I was and am pleased.”
“I have used DFD for a couple of projects and have been very satisfied with their professionalism and service.”
“Yes”
“Great prices”
“Great work from the estimate to the repairs”
“Excellent floor installation work and very responsive, would definitely recommend District Floor Depot.”
“District Floor Depot met all expectations. They are very customer friendly and very professional from the moment we walked into the store to the moment they were done with installing our floors. Their pricing is great and the fact that they offer the installation services is a big plus.”
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“We had an exceptional experience through out the process, Leslie was professional and knowledgeable. The install team were on time and did an excellent job with installation.”
“Everyone involved, from the salesman to the install team, was exceptional.”
“Excellent work”
“Very professional, very polite, would not hesitate to hire them again.”
“DFD is always a pleasure to work with. They are professional and offer quality products at fair pricing. As a developer, you cannot ask for anything more. Thanks!”
“The materials were excellent, final product looks great, and the information provided in the sale process was extremely helpful for a novice like me”
“Just terrible. The quality was so poor, I had to replace and put in new baseboards myself. They also had to come back at least three times to fix areas where they didn't seal off the edge of the flooring, it wasn't glued down properly, and they also put in a floor plank that was chipped. It was painful working with the project manager who did not take me seriously or brushed off my concerns because he assumed as a woman I didn't know what I was talking about. I wouldn't recommend them to my worst enemy. I left a detailed yelp review with pictures should you need additional information.”
“The crew did outstanding work. They arrived at the appointed time and were very organized and professional. They installed wood in three bedrooms, a long hallway, and stairs in one day. They moved all the necessary furniture, installed the wood, cleaned the areas and moved the furniture back in place in one day. My questions were answered and all of the workers were polite and treated me with respect.”
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“Customer service was awesome!”
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“They are a good company. I have used them before and they always do good work for me.”
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“The company was very professional and they did a good job with the installation.”
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“It was a knowledgeable and convenient service.”
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“Rene was very knowledgeable and helpful with making the right choice and making whole process smooth.”
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“The workmanship was excellent, and they delivered and finished the whole house on time.”
“Rene was kind attentive and polite.”
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“Exceptional customer service. They really go the extra mile to make sure you're happy with your purchase.”
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“I would like to recognize the installers. There were 2 young guys that came out and it was done timely and professionally. I was very pleased.”
“Everyone that I had any contact with gave me exceptional service.”
“They offer great customer service.”
“They have great customer service and work with you.”
“They met or exceeded my expectations in every other area.”
“Heidi and the lead guy on my project were phenomenal.”
“District Floor exceeded expectations in customer service and communication. The follow through was really appreciated. The crew was very accommodating to our requests on site and did a great job figuring out a couple things we asked for.”
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“District Floor Depot delivered quickly.”
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“The entire team”
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“Mani and his team were great from start to finish. He provided customized the in-home consultation. He was able to answer all of our questions and visited our house couple of times during the installation project.”
“I thought they were very personable, very helpful, and I think the attention to detail was very good. I don't even know if the soundproofing was an option but the matching of the wood was excellent. I was very happy with them.”
