Ultimate Flooring Design Center
9th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Ultimate Flooring Design Center has received 4.8 out of 5 stars based on 118 customer surveys conducted through GuildQuality.
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9th year as a Best Pick Call
"Style, function, durability, and excellent service; Ultimate Flooring Design Center offers the highest-quality flooring to the greater metropolitan area. Our team has over 30 years of experience and is dedicated to providing our clients with absolute excellence."

David Harris | Owner
Company Information
Services Offered
Ultimate Flooring Design Center is a local flooring company offering sales and installation of a wide variety of carpet, tile, hardwood, laminate, bamboo, cork, and vinyl options for residential and commercial customers. The company also provides sanding and finishing of hardwood floors, floor leveling, and moisture mitigation.
Warranty
Ultimate Flooring Design Center guarantees flooring installations for the life of the product.
Company History
Ultimate Flooring is a family-owned-and-operated company.
Additional Information
The company carries flooring products by Shaw, Armstrong, Mohawk, Mannington, Fausfloor, American Olean, Marazzi, Daltile, Wicanders, Appalachian, Fabrica, LM, Mirage, Mercier, Bruce, IndusParquet, Wellmade, Stanton, and Happy Floors.
Areas Served
Columbia, Elkridge, Ellicott City, Laurel, Annapolis, Crofton, Glen Burnie, Odenton, Pasadena, Severn, Severna Park, Bethesda, Chevy Chase, Gaithersburg, Germantown, Montgomery Village, Potomac, Rockville, Silver Spring, Bowie, Hyattsville, Lanham, Laurel
Address
8251 Telegraph Road Suite I
Odenton, MD 21113
Hours
Mon
10:00 am - 6:00 pm
Tue
10:00 am - 6:00 pm
Wed
10:00 am - 6:00 pm
Thu
10:00 am - 6:00 pm
Fri
10:00 am - 6:00 pm
Sat
10:00 am - 4:00 pm
Sun
Closed
Licenses
MHIC #127923

Compiled Score:

Ultimate Flooring Design Center has received 4.8 out of 5 stars based on 118 customer surveys conducted through GuildQuality.
5
98
4
15
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4
2
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Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
10/04/2019

“I would like to recognize Dave Harris for his exceptional service. He has done very well with my church and privately with my mother-in-law. He provides fantastic service.”

Review by
10/04/2019

“I was satisfied with Dave's recommendations. One tile was discontinued and he was able to find something close to it and the hardwood is amazing. His advice and recommendations were very helpful.”

Review by
10/04/2019

No review comments provided

Review by
09/26/2019

“Ryan went above and beyond for us and got someone to come out right away when our other contractor didn't come back to finish the flooring.”

Review by
09/04/2019

“Their installation crew was amazing!”

Review by
09/03/2019

“I would like to recognize the owner.”

Review by
09/03/2019

No review comments provided

Review by
09/03/2019

No review comments provided

Review by
09/03/2019

“The workmen and sales staff.”

Review by
09/03/2019

“The carpet looks really good and it's of good quality.”

Review by
09/03/2019

“I think everything, in the end, was done very well. They met the expectations that were discussed. Ryan was very honest, follow-through, and had great communication. Ryan made the customer experience outstanding.”

Review by
08/21/2019

“I only purchased flooring from them.”

Review by
08/21/2019

“The two salesmen we had in the showroom were great. They spent two hours with us picking out our flooring. Our general contractor recommended them to us.”

Review by
08/21/2019

“I was most satisfied with the delivery.”

Review by
08/21/2019

“Ultimate Flooring met my expectations in all areas. I was amazed at the work they did.”

Review by
08/21/2019

“The men responsible for coming out and putting in the flooring. I was very happy with them. They were very respectful and did a great job.”

Review by
08/21/2019

No review comments provided

Review by
08/21/2019

“I would recognize Ryan.”

Review by
08/21/2019

“Ryan and Melanie for their exceptional service.”

Review by
08/21/2019

“I would like to recognize Dave. ( I think that's his name)”

Review by
08/17/2019

“They did a good job.”

Review by
08/17/2019

“Excellent product and timely installation.”

Review by
08/17/2019

“I would like to recognize David for his exceptional service.”

Review by
08/17/2019

“I thought they did a good job.”

Review by
08/17/2019

“They did an excellent job. They were on time, on schedule, and did a good job.”

Review by
08/17/2019

“They were professional.”

Review by
08/17/2019

“The owner was one of the most easy to work with contractors that I've worked with in a long time. Very responsive.”

Review by
08/17/2019

No review comments provided

Review by
08/17/2019

“The showroom people were very professional and outstanding. The floor people were not as professional.”

Review by
08/17/2019

“They took longer than expected to complete the job.”

Review by
09/26/2018

“Their customer service met my expectations.”

Review by
09/26/2018

“I am satisfied with the way they provided me the product information.”

Review by
09/26/2018

“the finished project.”

Review by
09/26/2018

“I would like to recognize Dave for his exceptional service. He worked with my contractor to get things done quickly.”

Review by
09/24/2018

“The workmanship and the quality of the product exceeded my expectations.”

Review by
09/20/2018

“The pricing and looks exceeded our expectations.”

Review by
09/11/2018

“Ultimate Flooring met my expectations with their follow up at the end of the project.”

Review by
09/10/2018

“They met all of my expectations.”

Review by
09/07/2018

“I was satisfied with everything mostly. They got the job done quickly and had it all cleaned up well. They arrived and I left my key for them. I came home at lunch time and they were nearly finished. I came back home at the end of the day and it was done and all cleaned up.”

Review by
09/05/2018

“I was satisfied with their cleanliness and promptness.”

Review by
09/05/2018

“They were just very pleasant and good to work with. The workers were great, very efficient, got things done, and they worked well with us. They also warned us to not walk on certain parts of the floor once they installed them. They are very good”

Review by
09/05/2018

“They were on time and they were very good.”

Review by
09/05/2018

“We last minute needed to put a new floor in because we are in the process of selling our home. We needed the mud room done as soon as possible. Most places could do it in a week or two, but Ultimate Flooring did it right when we needed it. They made the art of the impossible, possible. He did that for us, and we really appreciated that.”

Review by
09/05/2018

No review comments provided

Review by
09/05/2018

“They met my expectations overall in general.”

Review by
09/05/2018

“I would like to recognize Ryan, my sales associate, for his exceptional service.”

Review by
09/05/2018

“Honestly, I have reached out to them about an issue I noticed after the flooring guy left. It looks like an issue that was done by the installer.”

Review by
02/06/2018

“Ultimate Flooring put in a cork-based laminate floor for me. I liked that it was really easy to select the material. They came in and set up the appointment very quickly, and got it installed over there fast, as well. The whole process was smooth, from start to finish. And they're very transparent on the cost of everything. I would grade the overall experience with an A+. I've already recommended them to a couple of people.”

Review by
02/06/2018

“They did a linoleum floor for us. I liked that they were super efficient. We had to have it done within two days after we went to the store. They quickly showed us what was available, and they came, measured it, and it was in in time for our event. I would grade the overall experience with an A.”

Review by
02/06/2018

“We had water damage in our house, and they put in a hardwood floor for us. I liked that they were very straightforward with helping us find something that would match what we already had; giving a good estimation of time and doing the work on time. I would grade the overall experience with an A.”

Review by
02/06/2018

“He did a fine job. They put in carpeting for me. I liked that he was friendly. They were on time, did the job well. I would grade the overall experience with an A. I already have recommended Ultimate Flooring to friends and colleagues.”

Review by
02/06/2018

“Ultimate put in some hardwood floors for me. I liked that everything went how I expected it to go. Nothing noteworthy; they did their job. They were friendly. They were quick. I would grade the overall experience with an A+.”

Review by
01/21/2018

“They put carpeting in for us. So far, so good. No problems at all. I would grade the overall experience with an A. I never heard any negative response, and the job looks good. They did excellent work; no complaints.”

Review by
01/21/2018

“It was fine. I called the main office, and I spoke to a lady and told her what a good job they did. That was a long time ago. I would grade the overall experience with an A+. They were very good.”

Review by
01/21/2018

“I love my floors. I liked that they came when they said they were going to come. They worked the whole time that they were there, and they did a good job installing the floors. I would grade the overall experience with an A. I already have recommended Ultimate Flooring.”

Review by
01/21/2018

“I liked the good price, good quality of work, and the wood matched very well with the existing wood that was done before. I would grade the overall experience with an A.”

Review by
01/21/2018

“They did fabulous work. I have no complaints.”

Review by
01/20/2018

“They are really good. They put in a hardwood floor in our kitchen. I would grade the overall experience with an A+.”

Review by
01/20/2018

“It was long ago. Nothing in particular that I liked about them. They were good all-around. I didn't have any issues with them. I would grade the overall experience with an A.”

Review by
01/20/2018

“Nothing in particular that I liked about them. We had a terrible flood in the basement. They did a great job. I would grade the overall experience with an A+.”

Review by
01/20/2018

“I liked their response. The did flooring work for me. I would grade the overall experience with an A+. They are very customer-oriented.”

Review by
01/20/2018

“They did a really nice job on our floors. It was a little slow getting it installed. It's really limited up there as to how many people can work, so it's to be expected. They installed laminate flooring—it's a three-plank linoleum with a cork backing on it. I would grade the overall experience with an A.”

Review by
01/20/2018

“I had a labor-intensive pattern for the flooring tile, and the installer that they sent us did a really great with it. It was a diagonal hexagon. I would grade the overall experience with an A+.”

Review by
01/20/2018

“They just sanded the floor, nothing special. They did an oak refinish. I would grade the overall experience with a B.”

Review by
09/30/2016

“I'd give them a B+. I'm likely to recommend them.”

Review by
09/29/2016

“I have no complaints about Ultimate Flooring because everything’s been fine.”

Review by
09/29/2016

“My experience was very good. It was an A+ because they were very good.”

Review by
09/29/2016

“I'd give them a B.”

Review by
09/28/2016

“They did work, and they did really good.”

Review by
09/28/2016

“It was a positive experience with them.”

Review by
09/28/2016

“They’re A+. They all did a great job.”

Review by
09/28/2016

“They get an A+ for the work they did.”

Review by
09/28/2016

“I had a great experience.”

Review by
09/28/2016

“I'd give them an A+.”

Review by
09/28/2016

“I'd give them an A+.”

Review by
09/28/2016

“I'd grade them an A.”

Review by
09/28/2016

“They did work for me, and I'd give them an A+ for the whole nine yards.”

Review by
09/28/2016

“We had flooring put in, and I'd give them an A grade.”

Review by
09/28/2016

“I liked the people that they sent a lot, so they did a good job. I'd rate them A+. I would recommend them.”

Review by
09/28/2016

“They worked for me last year, and I'd give them an A+. They were always on time and kept the place clean.”

Review by
09/28/2016

“They're wonderful. I'd grade them an A+. The guy who came over and measured was great, and then the two installers were great. They were clean, they cleaned up everything, and they did a really nice job. I'd definitely recommend them.”

Review by
09/28/2016

“It was fair. I had some problems with the install. I'd give them a C. Their customer service and punctuality were good. Some loud-mouth installers.”

Review by
09/04/2015

“Ultimate Flooring Design Center was great.”

Review by
09/04/2015

“They were on time and they did a great job. They carpeted my basement. The installation took about five hours. Their customer service was great, very easy. I chose them because I know them. I know the owner. I'd give them an A+.”

Review by
09/04/2015

“I liked their personalized service, friendly installation, and quality work. They effectively and efficiently laid some hardwood and did a nice job laying some carpet. The hardwood they did in a day, but the carpet was a couple of days. The customer service was good. I chose them because I was referred. They did A+ work.”

Review by
09/04/2015

“He was on time, did exactly what he said he was going to do, went by his quote, and didn't overcharge. It was just a good experience overall. They did the carpet in my daughter's room, her closet, and going down my stairs. They were recommended to my through my realtor. I'd give them an A+.”

Review by
09/04/2015

“They were timely, the job was good quality, and they finished when they said they were going to. We had laminate floors installed in our living room, and the installation took just one day. Their customer service was great. We met with them, we liked their selection, and we liked the staff. They get an A.”

Review by
09/04/2015

“They just did everything they said they were going to do. It was speedy service, good all the way around with no problems whatsoever. I went to their store, picked out the carpet that I wanted, and they came out two days later. They installed it, cleaned up after themselves, and got in and out real fast. They installed carpet in one bedroom, and it was done that morning within a few hours. I chose them because of price. They were A+ all the way around.”

Review by
09/04/2015

“They just actually finished putting flooring in my basement. They're professional, they show up when they say they will, and they do a very good job. I have not had to call them back for additional work. When I have questions they're prompt to answer them, and their prices are completely reasonable with the industry standard. They’ve had to replace the hardwood flooring in our basement twice in the last four months because of flooding—nothing to do with them. It was a 400 square foot basement, and the installation took roughly two days both times. That's with moving furniture, taking out the old flooring, and putting in the new. Their customer service was great. We met with them for the estimate, trying to work out things, and they worked with our time schedule and us, so, it was very good. They would be A+ across the board.”

Review by
09/04/2015

“He was really flexible. I originally started talking to him a couple months ago, but then I had to delay the work. When I called him back, he already knew what I was talking about, so he was able to schedule it really quickly. They had to remove flooring that had been put into my master bedroom by another person. There was a cat that had lived in that room that had urinated on the floor, so they removed it, treated underneath, and replaced it with new, laminate flooring. The installation took less than a day. Their customer service was very good. I chose them because I looked through the Best Picks book. The person I originally went with was just himself, not a company, and the quality wasn't perfect to start with. Then the cat pee soaked through the wood, so I wanted to use a company this time. They get an A.”

Review by
09/04/2015

“We had a very difficult challenge with our floor. We’d had a permanent contractor that really didn't apply it very well at all, and Ultimate fixed it for us. They redid the floor for us at what we considered a very reasonable price. It wasn't a tile floor, but it looked very much like a tile floor, and it was installed at a much cheaper price than we were anticipating. At the same time, they were able to do a second bathroom for us at very little additional cost. Their cost was very fair and reasonable, and their customer service was fantastic. The person we dealt with was great and very thorough, gave us the quote very quickly, and arranged the work to be done very quickly too. I think we used your EBSCO book that’s distributed for our county. I would give them the top grade—A+.”

Review by
09/04/2015

“There were a few problems, but they resolved everything. They put a lot of flooring down in our family room. Initially, they overlooked the schedule date, so that morning they did not send anyone out. They had to get someone over here later in the day, and of course, when they took all the furniture out, it rained that night while all the furniture sat on the deck. We weren't very happy about it, so we called and complained, and the owner of the company came by to help out. By the end, the company was coming over to the house late in the evening to make sure everything was done properly and that there were no problems. We chose them because we like to support local businesses in the area. I'd give them an A.”

Review by
09/04/2015

“They had a responsive staff, quality service, and good pricing, which made it a positive experience for me. They installed wall-to-wall carpeting in about a third of my house. The installation took maybe two to four hours. Their customer service was excellent. The staff was responsive to our needs. Anytime we had questions, they had answers ready. They were on time for all their appointments and very clean in their work. They didn't leave a lot of debris behind, so they cleaned up after themselves very well. They were respectful of my property while they were working there. They were recommended to us by friends who had used their services in the past. I'd rate them an A+.”

Review by
09/04/2015

“Everything made it positive, from how quickly the floors were installed to the professionalism of the entire experience. It was great. I had rugs in the living and dining rooms, hardwood in the kitchen, and tile in my bathroom. They ripped up all of the floors and laid down just one level of hardwood, which is what I asked for, and it turned out really nice. Their customer service was really good. I chose them through a referral. I’d heard from a neighbor who had gone to them, and I wanted to support local business. Rather than going to a big chain store, I chose them, and it worked out great—A+.”

Review by
09/04/2015

“They did quite a bit of work. They worked with me, whatever I wanted they seemed to accommodate it. Kitchen floor is a one piece vinyl. The rest of the house was carpeted. The carpet took one day. The living room floor took the better part of a day and the kitchen floor took a half a day. Their customer service was excellent. I guess I just liked the way, I can't remember what her name was right now, the way she just seemed honest. I'd give them a B+. It would've been an A but they had to come back and correct something. I would recommend them.”

Review by
09/04/2015

“I think it was good. They were clean and nice. They did the whole floor, probably about 1,500 square feet in bamboo flooring. Their customer service was good. I had no issues with them at all. Every time I emailed them, they were fast in responding. I met with them and I liked the person that was talking to me and how precise he was with the information. I would give them a B. I don't think I would recommend them actually. I think it was more after the installation. Nothing very negative, I just haven't had the time to call them back to make an appointment with them to fix, one of the woods is like loose, only one. So it was pretty good.”

Review by
09/04/2015

“He did a great job. He did every detail that we wanted done, everything we possibly wanted, he did a great job. I'm going to let my husband tell you because he knows it more than I do. They came and did the job. The only negative part was they didn't have the right color of grey, but I accepted the other color that he brought. I had a backsplash, approximately 400 ceramic tiles were put up in a diagonal pattern. It was one full day and two hours the next day to finish. Their customer service was fine, I talked to the owner. I had discussed things with the owner, so it was fine. They just turned out to be 50 dollars cheaper than another one. I talked to this man before. I'd give them a B+. I'd recommend them.”

Review by
09/04/2015

“Ryan the sales rep was a nice guy, he was a pretty nice guy. We almost kinda got on a personal level, like he was telling me about his family and everything and I think that opened the doors to a little bit of a lack of professionalism, so there were some problems with the actual job and when that went about, I don't know, I'm glad you called actually. I'm not one to complain and I think he's a great guy, but there was a little bit of a lack of professionalism throughout the whole experience. There were some issues with the install job and the transition strips were also placed wrong and he said something like, oh you must've messed that up and I was like no I didn't, why would you say something like that? Things like that. It ended up being like a two month job rather than a one day job because there were several mistakes that happened and then he said things like now I'm going to get some caulk to cover up these holes and then he forgot to order it. He showed up to my house twice without actually even bringing it when he was supposed to. He literally came in my door and said oh I forgot what I was supposed to drop off to you and I'm like seriously? It ended up on a pretty, I wouldn't say bad note because I didn't ever complain to him personally about any of these things. It was just kind of, you know, it's time consuming for me too for a person that paid three grand for a job. They couldn't finish it in two months. My dad ended up going out to home depot and buying the caulk that was needed and fixing the work because they never could. They stained my wood floors which was a fine job, but they actually, I think used a contractor for and then they also put laminate wood flooring in my sunroom and that's where all the issues arose. There were problems with the transition strip being placed wrong and it moved, it didn't move, he just didn't put it on right. I didn't touch it. I live by myself. In that room is like a stone wall and so it was like an uneven laminate job there, which I was aware that would happened. They said they were going to caulk it so that it blended in with the floor, so it wasn't all jagged and stuff from the cutting and they never did that and I kept following up with them and they're like oh we're ordering it. I'm like alright. It took about two months for him to finally be like oh, the color was wrong. He sent some guy out to fix the job and the guy actually tried to bill me for his time there and they got that taken care of, but it was just like so many miscommunications and I felt like I was the one having to follow up with them. In a broad sense, it was negative. I think Ryan's a great guy. I think the people and the company are very nice people, I just think they have like a miscommunication issue. I think maybe Ryan is a little in over his head in terms of his job position and you know, the person that gets the sales shouldn't necessarily be the point of contact. I had a little special problem with my sunroof that it was like an uneven floor to begin with. They advertised as like being able to fix like concrete problems. I'd probably give them like a B- or a C+. It's hard to say because they did two different jobs and one was fine and the other one was a pain in the butt. I wouldn't recommend them for, I mean honestly I really didn't have good experience, so I'd probably say like a C+.”

Review by
09/04/2015

“When I went in there, I had picked a carpet that I wanted, and they said that they had and they could deliver it. And I needed it in a very short notice. We agreed on the price and the amount, and I paid upfront. And then later I got a call saying that they didn't have that same carpet, but they had a better quality and they were going to -- but they could deliver the different carpet instead, but that it was just slightly shorter. Turns out it was a lot shorter and they went ahead and delivered a shorter carpet anyway. And I was pressed for time and didn't know how short it was until after they left. And then when I went back to address the issue, and told them hey look, you shorted me on the carpet; you charged me for this much, and you only gave me this much. They never rectified it. So they charged me for something that they didn't actually provide, and then they never refunded me for the amount that they didn't provide it. They did not do the installation on it. Well, the customer service was nonexistent because they basically told me what I wanted to hear to make the sale, and then once the sale was made, they basically didn't want to deal with me anymore. I chose them because they were nearby. I would grade them with an F.”

Review by
09/03/2015

“They were great—like unbelievably great. Starting with the estimate, the gentleman was very, very informative, laid out all of our options, and was able to answer all of our questions. He showed up on time. It took exactly the amount of time he said it would take to go over everything, and then when the day of installation came, the two gentleman that showed up to do the job also showed up on time. They were very quick, efficient, and did a phenomenal job putting in the floor. They were very polite. I’d just had a baby, and they were very aware of trying to make sure that they weren't making too much noise, even though I didn't ask them to. They were just really courteous. They put in carpet and padding in a family room, a bedroom, and the hallway that connected them, plus a little bit of a walk-in closet. Their customer service was great. We had a few estimates, but the gentleman that came just seemed like he knew what he was talking about. Even though this particular company was a little bit more expensive than the other one, we just knew by the way he was going at it that it was going to be installed right—that we were getting a better grade of carpet for the money, so it was good. I'd definitely give them an A+.”

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