Elegant Floor Service
7th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Elegant Floor Service has received 4.4 out of 5 stars based on 99 customer surveys conducted through GuildQuality.
5
65
4
19
3
9
2
4
1
2
7th year as a Best Pick Call

Company Message Regarding COVID-19

We are offering discounts and reminding customers they don't have to be home for the work to be performed. We are trying to minimize contact and maintain distance.
"At Elegant Floor Service, we offer a large array of wood and stone flooring services. Our knowledgeable sales team will visit your home, provide samples if needed, and then follow up with you. No matter the service, you can count on us to get the job done right."

Steve White | Owner
Company Information
Services Offered
Elegant Floor Service sells, installs, finishes, refinishes, and repairs hardwood and laminate floors, stair treads, and risers. The company also cleans, strips, polishes, resurfaces, and seals natural stone, such as marble, granite, limestone, bluestone, and slate, as well as ceramic, terrazzo, and concrete floors, countertops, and shower walls. Elegant Floor Service offers both one-time restorations and regular maintenance for residential and commercial customers.
Services Not Offered
The company does not sell, install, or repair stone, ceramic tile, terrazzo, or concrete.
Warranty
Elegant Floor Service offers a 100 percent customer satisfaction guarantee.
Company History
The company was established in 1987.
Employee Information
Employees wear uniforms. The company does not hire subcontractors.
Areas Served
Bethesda, Chevy Chase, Gaithersburg, Germantown, Montgomery Village, Potomac, Rockville, Silver Spring, Columbia, Elkridge, Ellicott City, Laurel, Annapolis, Crofton, Glen Burnie, Odenton, Pasadena, Severn, Severna Park, Bowie, Hyattsville, Lanham, Laurel
Address
2322 Montgomery Street
Silver Spring, MD 20910
Hours
Mon
8:00 am - 5:30 pm
Tue
8:00 am - 5:30 pm
Wed
8:00 am - 5:30 pm
Thu
8:00 am - 5:30 pm
Fri
8:00 am - 5:00 pm
Sat
Closed
Sun
Closed
Licenses
MHIC #96571

Compiled Score:

Elegant Floor Service has received 4.4 out of 5 stars based on 99 customer surveys conducted through GuildQuality.
5
65
4
19
3
9
2
4
1
2
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
11/23/2020

No review comments provided

Review by
11/23/2020

No review comments provided

Review by
11/16/2020

No review comments provided

Review by
11/16/2020

“Outstanding transformation to my old hardwood floors.”

Review by
11/16/2020

No review comments provided

Review by
11/16/2020

No review comments provided

Review by
11/16/2020

“The job was done well, but it is unfinished. Due to a miscommunication at the beginning of the job and a language barrier”

Review by
11/16/2020

No review comments provided

Review by
11/09/2020

“I don't remember their names since it was over a year ago, but the team doing the work did great”

Review by
11/07/2020

“I am disappointed that they just shut off contact after we had a complaint about the possible quality of the job.”

Review by
11/06/2020

“I've used them three different times and they have done a great job each time. They cleaned up nicely, they have good customer service, and overall did a great job.”

Review by
11/06/2020

“I've been using them for the past 15 years. The areas that we have them treat are extraordinarily high traffic areas. The wear time is so much more superior than a wax finish.”

Review by
11/06/2020

“They did terrify work, and I was happy with employees and service.”

Review by
11/06/2020

“They got the job done. I did not have to do anything .”

Review by
11/05/2020

“They did an excellent job.”

Review by
11/05/2020

No review comments provided

Review by
11/04/2020

“Floor turned out beautiful”

Review by
11/04/2020

No review comments provided

Review by
11/04/2020

“I have already referred at least two people to Elegant Floor Service who were very interested in having them do the work. As far as I know, you did.”

Review by
11/04/2020

“I complained about the work with no response. I had to pay another contractor to finish the work.”

Review by
09/16/2019

No review comments provided

Review by
09/14/2019

“They did an excellent job sanding and staining the floors—they look great. I'm very happy with the color and finish.”

Review by
09/14/2019

No review comments provided

Review by
09/14/2019

“I want to finish my original 'comment' here. Their info says they remove your toilet and you must get a plumber to reinstall it. That is what they will do. The first person l talked to told me that they would work around my toilet because I told him I needed the toilet working for a party the next day which he said they could do. The installers arrived and spoke very little English. I told him about working around the toilet and I thought he was going to do it. But their company never reinstall a toilet. They left the toilet on the front porch and I got roto rooter to reinstall it two hours later for $300. They reduced my final price by$150 because we decided to split the cost of the plumber. I was a little stressed but everything turned out better with the toilet installed over the floor. The owner sent me a text saying he was not happy about refunding the$150 but it was what we agreed on.”

Review by
09/03/2019

No review comments provided

Review by
09/03/2019

“It was very neat and perfect. Beautiful floors and craftsmanship!”

Review by
09/03/2019

“The actual work done with the stain is beautiful.”

Review by
09/03/2019

No review comments provided

Review by
09/03/2019

“Elegant Floor Service does not have good communication. There is no follow-up or appointment confirmation.”

Review by
08/13/2019

No review comments provided

Review by
08/13/2019

“Elegant Floor Service / Foxclark Acquisitions met/exceeded my expectations in regards to the work that was done.”

Review by
07/30/2019

“Never thought the old floors would look this good.”

Review by
07/29/2019

“They are very professional. They covered my wood flooring with protective cloth prior to coming to clean and polish our travertine stone in the kitchen. The end result of the travertine was absolutely beautiful!”

Review by
07/29/2019

“Great service. And the job was exceptional!”

Review by
07/29/2019

No review comments provided

Review by
07/29/2019

No review comments provided

Review by
07/29/2019

No review comments provided

Review by
07/29/2019

No review comments provided

Review by
07/24/2019

No review comments provided

Review by
07/22/2019

No review comments provided

Review by
07/22/2019

“Great communication and beautiful work. Elegant floors exceeded my expectation on a very difficult job. If you need hardwood floors in your home I wouldn?t go anywhere else!”

Review by
07/22/2019

No review comments provided

Review by
07/22/2019

No review comments provided

Review by
07/22/2019

No review comments provided

Review by
07/22/2019

No review comments provided

Review by
07/22/2019

“Communication throughout was good.”

Review by
07/21/2019

No review comments provided

Review by
07/20/2019

No review comments provided

Review by
07/19/2019

“I would like to recognize Steve, the manager, for exceptional service. Steve showed excellent customer service.”

Review by
07/19/2019

“The crew who did the work was exceptional.”

Review by
07/19/2019

“I would like to recognize Evan and the project manager for their exceptional service! The project manager immediately came to fix the floors because I accidentally messed up the finish!”

Review by
07/19/2019

“I would like to recognize the person who did my flooring for their exceptional service.”

Review by
07/19/2019

“The final product was good. They met expectations.”

Review by
07/19/2019

“They met my expectations.”

Review by
07/19/2019

“I would like to recognize the two installers for their exceptional service. They were extremely impressive.”

Review by
07/19/2019

“They fixed the scheduling issue. They called me back and offered a discount without request to compensate.”

Review by
07/19/2019

“They were very good about replacing some of the old hardwood that had been damaged with construction.”

Review by
07/19/2019

“I would like to recognize Steve for his exceptional service. He was very helpful.”

Review by
07/19/2019

No review comments provided

Review by
07/19/2019

“They were very professional and quick. They completed the job in a great fashion. The floors look great.”

Review by
07/19/2019

“On time and on schedule”

Review by
07/19/2019

No review comments provided

Review by
07/18/2019

No review comments provided

Review by
07/17/2019

“Fransesco & Eliseo were an exceptional team in every way. They were prompt, courteous, caring and respectful throughout the project. Each day they reviewed with me their progress and requested feedback on their work; as well as explaining options available during the next steps. Overall, the final product looked better than when the house was new!”

Review by
07/17/2019

No review comments provided

Review by
07/17/2019

No review comments provided

Review by
07/17/2019

No review comments provided

Review by
07/17/2019

“I would like to recognize the sales gentleman and the technicians who did an awesome job throughout the project. I noted their names on my receipt but am not at home to look to name them specifically, unfortunately.”

Review by
07/17/2019

No review comments provided

Review by
07/17/2019

“They did an excellent job!”

Review by
07/17/2019

“I?ve forgotten the name of the crew chief. I had most contact with him. He was wonderful to work with.”

Review by
07/17/2019

No review comments provided

Review by
07/17/2019

“Nope”

Review by
09/06/2018

“I was most satisfied with their customer service.”

Review by
09/01/2018

“All the people we dealt with were very nice and good. Floors look nice -although there is one small area near the kitchen that looks overly dark. It may be the nature of the wood there. I probably should have called and had someone look at it. Maybe you will call me when you receive this.”

Review by
09/01/2018

“THE FELLOW WHO CAME TO DO THE ESTIMATE”

Review by
09/01/2018

No review comments provided

Review by
09/01/2018

“Floors looked fantastic - crew was easy to work with - professional in every way”

Review by
09/01/2018

“The crew was professional and answered all my questions. They kept me informed about the project. Any concerns I had were addressed.”

Review by
08/30/2018

“They met my expectations.”

Review by
08/30/2018

“I would like to recognize the gentleman that lead the team, and the salesperson. I thought they were both excellent. The salesperson helped facilitate things over the phone, and we also have him for a previous project.”

Review by
08/30/2018

“I would recognize the lead person, who took care of the floors, for exceptional service. He was very professional.”

Review by
08/30/2018

“I would recognize the person I dealt with who gave me the proposal for exceptional service.”

Review by
08/30/2018

“I would like to recognize the crew who did my work for their exceptional service.”

Review by
08/30/2018

“Melvin, father and mother did a very good job.”

Review by
08/30/2018

“I think the overall job on the floors was exceptional it was just the messiness of the job.”

Review by
08/29/2018

No review comments provided

Review by
08/28/2018

“The team was very professional. We are happy with the results.”

Review by
08/28/2018

“The crew that completed my service were knowledgeable and completed the job in minimum time and yet did a fantastic job !”

Review by
08/28/2018

“I am the most satisfied with the cleanup.”

Review by
08/27/2018

“The floors look amazing.”

Review by
08/27/2018

“The proposal and the work exceeded our expectations”

Review by
08/27/2018

No review comments provided

Review by
08/27/2018

No review comments provided

Review by
08/27/2018

“Original estimate was detailed and professional. Worker Jose was an artist and even addressed a leaking fish tank issue!”

Review by
08/27/2018

No review comments provided

Review by
08/27/2018

“Refinished existing wood floors and added wood floors to the living room.”

Review by
08/27/2018

No review comments provided

Review by
08/27/2018

“The sales guy sure had us sold, hook, line, and sinker. Seemed like an honest guy, but obviously we were suckers.”

Review by
01/21/2018

“It was a positive experience.”

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