Houston Fence Company, Inc.
6th year as a Best Pick
certified company
Verified General Liability Ins.
Best Pick Guaranteed

Compiled Score:

Houston Fence Company, Inc. has received 4.4 out of 5 stars based on 134 customer surveys.
5
89
4
28
3
7
2
7
1
3
6th year as a Best Pick Call
"Houston Fence Company understands the importance of strong customer service. For 67 years, customer satisfaction has been our top priority. No matter how large, small, simple, or complex your job may be, Houston Fence will work diligently with you to accomplish your goals."

Thad Claytor | President
Company Information
Services Offered
Houston Fence Company specializes in designing and installing both residential and commercial fences in a variety of materials, such as wood, ornamental iron, chain-link, vinyl, and brick. The company also offers custom gates and gate operators as well as telephone entry systems, card access, and CCTV/video security.
Minimum Job
Jobs require a $1,200 minimum.
Warranty
Manufacturer warranties are available for various fencing products.
Company History
Houston Fence Company has been providing residential and commercial fence services to the greater Houston area since 1952.
Employee Information
Access control technicians wear uniforms, drive marked vehicles, and pass extensive background checks and drug testing.
Additional Information
The company purchases all materials directly from the manufacturers.
Areas Served
Cypress, Energy Corridor, Katy, Memorial Villages, Missouri City, Richmond, Stafford, Sugar Land, Bellaire, Houston
Address
11851 Ormandy Street
Houston, TX 77035
Hours
Mon
8:00 am - 5:00 pm
Tue
8:00 am - 5:00 pm
Wed
8:00 am - 5:00 pm
Thu
8:00 am - 5:00 pm
Fri
8:00 am - 5:00 pm
Sat
Closed
Sun
Closed

Compiled Score:

Houston Fence Company, Inc. has received 4.4 out of 5 stars based on 134 customer surveys.
5
89
4
28
3
7
2
7
1
3
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
10/02/2019

“No, I had high expectations going in.”

Review by
10/02/2019

“I was satisfied, everything was done professionally.”

Review by
10/02/2019

“Houston Fence Company met my expectations because they got the job done.”

Review by
09/20/2019

“They were great. They were timely, worked with integrity, and did a great job.”

Review by
09/17/2019

“I would like to recognize the sales guy for his exceptional service.”

Review by
09/16/2019

“They did everything we asked them to.”

Review by
08/26/2019

“They did a great job. It's a great fence. I would highly recommend them.”

Review by
08/26/2019

“The salesperson was pretty nice. His name is Philip.”

Review by
08/26/2019

No review comments provided

Review by
08/26/2019

“The salesperson was very helpful with everything.”

Review by
08/26/2019

“I would like to recognize Cory Claire.”

Review by
08/06/2019

“I would like to recognize Phillip for his exceptional service.”

Review by
08/06/2019

“I would like to recognize my project foreman for his exceptional service.”

Review by
08/05/2019

“They did an excellent job. They were very efficient; they completed the fence in one day, and it was very well done.”

Review by
08/05/2019

“I will never use them again.”

Review by
07/10/2019

“I would like to recognize Philip Stroben and Edgar, the foreman, for exceptional service.”

Review by
07/08/2019

“They were on time and provided excellent workmanship.”

Review by
07/05/2019

“They did not do the work that we had talked about at the beginning. I had to bring them back out and they charged me extra to complete the work that was supposed to be done the first time.”

Review by
07/01/2019

“I would like to recognize Philp our salesperson, for his exceptional service.”

Review by
07/01/2019

No review comments provided

Review by
07/01/2019

“Phillip should be recognized.”

Review by
07/01/2019

“The person that came out first to take the measurements was excellent.”

Review by
07/01/2019

“The quality of the work was what we were looking for. They were not the cheapest, but we wanted the quality of the wood they used. The job was delayed but when they started the job, they were fast.”

Review by
07/01/2019

“I would like to recognize Phillip for his exceptional service with Houston Fence Company. He has helped us get all of the neighbors on the same page in the neighborhood. He really went above and beyond sticking with us for over two years. He was awesome and very helpful!”

Review by
07/01/2019

No review comments provided

Review by
07/01/2019

“Thad Clayton is amazing.”

Review by
07/01/2019

No review comments provided

Review by
07/01/2019

No review comments provided

Review by
07/01/2019

No review comments provided

Review by
07/01/2019

No review comments provided

Review by
07/01/2019

“The previous fence broke during a storm and I wanted the same exact fence. I was told by the salesman it would be and it wasn't, when I asked about it I was told it would cost a couple hundred more dollars.”

Review by
08/29/2018

“It is a great company.”

Review by
08/28/2018

“The salesman Greg was very good. He called the supervisor when I needed help.”

Review by
08/28/2018

“I would never recommend them.”

Review by
08/24/2018

“The quality of the materials is great. Everybody was courteous and professional, and that exceeded my expectations.”

Review by
08/24/2018

“They did everything that was asked of them. We are very picky here, and they did a good job.”

Review by
08/24/2018

“I would like to recognize the man who served us and gave us our estimate for his exceptional service.”

Review by
08/16/2018

“I was most satisfied with the duration that it took for them to get it down.”

Review by
08/11/2018

“I was most satisfied with the outcome.”

Review by
08/08/2018

“They exceeded my expectations because of the way that they worked with us.”

Review by
08/08/2018

“I an satisfied with the quality of the fence.”

Review by
08/08/2018

“I was most satisfied with the timeliness of the job. They said originally 4-8 weeks and it was done in less than 2 weeks.”

Review by
08/08/2018

“I feel they met my expectations when it came to the quality of workmanship by the second crew that came out.”

Review by
08/08/2018

“The fence looks good, we had to tweak some things but it works well now.”

Review by
08/08/2018

“The fact that you were willing to take down the existing fence, and haul it away, exceeded my expectations.”

Review by
08/08/2018

“The fence looks great, they were very efficient, and they did it quickly. They did it much faster than I thought they would.”

Review by
08/08/2018

No review comments provided

Review by
08/08/2018

“The materials used exceeded my expectations.”

Review by
05/25/2017

“They're very good. They're top-notch. I like Houston Fence Company. They did everything they said they were going to do. Their price is fair. Their quality was excellent. Their service and follow-up was great. They're great to work with. I had no complaints, and I'd highly recommend them. ”

Review by
01/12/2017

“They did great work, and I would recommend them. No complaints.”

Review by
01/09/2017

“Friendly folks. Their prices were in line, and the workers were good. They had replaced one whole side and put a new gate in. We experienced a flood here in 2015, and the gate needs replacing. I got a new electric gate, and a whole one side replaced. A- overall, I guess. Everything was OK, except this is an electric opener gate, and they had to come back a couple of times to get it adjusted. Not a big problem. Customer service is good. A friend recommended them to me, and I'll pass it on.”

Review by
01/09/2017

“My experience was positive. Good work with a few issues—delays and follow-up—and those are important to me. They said they were going to start on one day, but it took another couple of weeks. Then, they didn’t start on my part, they started on the neighbor’s part, but I'm the one that initiated the job. I would use them again if I really was going to make sure that I was able to get the service that I expect from them for the money that I'm paying.”

Review by
01/09/2017

“They didn't install it properly. They didn't charge me more than they said they would originally. Those were two big issues I have. It was for installation of a rolling gate. The end of the work was fine, it's just the customer service and getting to the final product. I'd give a D for the overall experience.”

Review by
01/09/2017

“It took them a little bit longer than anticipated. It was a wooden fence. They’re a B overall.”

Review by
01/03/2017

“They just did a wood fence around the house. They did my folks’ house, and they did a good job, so that's why I used them. A+ overall. They did a good job.”

Review by
01/03/2017

“It was a wood fence and wrought iron, both. They just did a good job, got it finished on time and did a good job. They’re an A overall. No complaints.”

Review by
01/03/2017

“It was to replace about six sections of wrought iron fencing about eight feet each. They refurbished a double gate which was 20 or 22 feet wide something like that, and they repainted the entire fence. So, it was like, 200 and something linear feet of fencing and the gate. I think it was done quite efficiently and basically up to my expectation. Probably an A overall. The painting company that they used, they had a few things, little bubbles, and they were supposed to come back and do the touch-ups, but they never quite did. The Houston Fence guys came back out, and I pointed that out, and they provided some spray paint that we could use to just cover up those areas. The customer service was good overall. Punctuality, initially we had a time set up and there was a delay. But once the job got started they pretty much held to the schedule. Cleanliness was good. Expertise again I would say good. Did a solid workmanship. Quite likely to recommend, actually. I think they do a pretty good job overall.”

Review by
12/27/2016

“They were doing just a small wrought iron fence. They do what I want them to do, pretty much, which is what we agreed to before they ever started. Finished it out, did a good job, and came back and serviced it when I needed. They did a good job. They got an A from me. Everything's good.”

Review by
12/27/2016

“It was for a garage gate. They fixed it. The workers were courteous and efficient. They get an A overall.”

Review by
12/27/2016

“Houston Fence did some work for me. I had a negative experience. They finished the work, which was fine, and I had no complaints, but then they leave a $120 bill on me and said they had miscalculated and I owed them another $100. This was terribly inconvenient because I had negotiated all of this on behalf of my neighbor. The guy didn't have any chance of getting it back, and it's left a very bad taste in my mouth. Quality of work was fine. Customer service, that stinks. Punctuality, that's fine too. He did a private fence around the perimeter of the yard, and it touched five or six neighbors’ yards.”

Review by
12/22/2016

“They put up a wood fence. A+ overall. I haven't had any problems with the fence at all, and I like it a lot. Very likely to recommend.”

Review by
12/22/2016

“They were installing a new fence. I'd give them a B overall. For the most part, everything was OK.”

Review by
07/11/2016

“I’ve used Houston Fence before. This time, I had a new fence put in the backyard. They installed it very quickly. I’d give them an A—they were excellent .”

Review by
05/30/2016

“They replaced a fence for me. They did what they said they’d do, and they did a good job. I’d give them an A for my overall experience. I’ve recommended them already .”

Review by
05/30/2016

“Houston Fence Company installed a new fence for me, and they did an excellent job. I would 1 percent recommend them again .”

Review by
10/08/2015

“Everything went fine. They did good service, good everything. They did fine, and everything was perfect.”

Review by
10/08/2015

“I liked the fast turnaround. They put up a horizontal wooden fence.”

Review by
10/08/2015

“I had a positive experience. I was very happy with them.”

Review by
10/08/2015

“They did a good job. I liked just the job they did. I mean they did good work. The only thing I had negative was a lot of that little trash left around, but other than that everything else was very satisfactory. It was a stained cedar fence, and it had the decorative top on it. I called two or three people to come give me a bid, and the guy they sent out just kind of seemed more interested in getting my business, so that's why I went with them. I would recommend them to family and friends. I'd rate them an A-. I wish they just would have cleaned up a little better.”

Review by
10/08/2015

“They were affordable—they gave us really good price matching. They actually made a pretty significant mistake with our fence, and they came out and fixed it for us, which was great. They built the fence on our neighbor's property. They came out and fixed it though, so that's good. It was a wooden fence, just a typical cedar wood fence. They did not do staining. I would recommend them, especially since they fixed our mistake. I'd give them an A-. They were great.”

Review by
10/08/2015

“They were very quick and efficient, they cleaned up, they were polite, and they were amazing. I loved them. It was a very small section of wooden fence. It's about 8 feet tall by 14 feet long, but it's near a creek, so it's on an angle. It was difficult—it was right next to a glass room, and no damage was done to the windows there. It was just amazing. They did it very quickly, and it was very professional. I think I would give them an A-. It could be a few more inches away from that glass window, which would have been easier access for me, but that was something that I didn't notice until after it was done. So it was too late to ask that, but honestly, they did a great job. They were avoiding things by doing it where they did it, and it's a little inconvenient for me, but I think they did a wonderful job. If I had another fence to do, I'd call them back.”

Review by
10/08/2015

“That was months ago. I've been doing business with them for years and years. The quality of their workmanship is my favorite thing. They replaced a whole fence—it was cedar. The work area was fine after they left. I'd recommend them. I would rate them an A. If they weren't good, I wouldn't keep coming back.”

Review by
10/08/2015

“It was probably a year ago. They did the work that they were supposed to do. I'm recalling that there was something, but it was my wife who was mainly dealing with them. They left the area clean. It was a wrought iron fence in the backyard. They didn't do a gate. I would recommend them. I'll give them an A-.”

Review by
10/08/2015

“They were very nice, and they did what I wanted. It was a small, wrought iron fence on my front porch. It wasn't anything big, but I was very pleased with it. The work area was left just fine. My next-door neighbor recommended them. I would recommend them, but I don't know of anybody who's really wanting anything right now. This is a very new neighborhood. I'd rate them an A.”

Review by
10/08/2015

“They put a fence in for me. They came out, and they did their job like they were supposed to. They did a good job and they left—no problems. They cleaned everything up. It was a chain-link fence. I would recommend them, and I'd rate them an A—they did a really good job.”

Review by
10/08/2015

“Houston Fence did a gate for us. I thought they were reasonably priced, they did a great job, and they cleaned up their mess. It was just an oversized wooden gate. I would absolutely recommend them to family or friends. I'd rate them an A, A+.”

Review by
10/08/2015

“It was a terrible experience. There was a man hurt on the job and that was a very negative experience. They put up 100 feet of straight fence. I'd recommend them. The quality of work and service was excellent. They'd get an A.”

Review by
10/08/2015

“They got the job done in the time that they said and everything looked good and good quality. It was an iron fence. They put in an automated gate as well. Everything's holding up great today. I had three people come and give me a bid. I would recommend them to family and friends. I'll give them a B.”

Review by
10/08/2015

“They worked through some very difficult heat periods and managed to get the fence up in two days which was pretty special considering the weather conditions and did a good job, cleaned up well after themselves. Everything was very positive. They did a cedar fence. I've lived here for years and years and I've known about them for many many years. I've bought fencing material from them in the past myself. I would recommend them to family and friends. We did a joint fence with one neighbor on one side and then we added to the other side so we've used them twice recently. I'd rate them probably a B+. There was one little issue they didn't do well but I didn't find out about it until it was all done and it wasn't worth complaining about but other than that little deal, that would be my only complaint.”

Review by
10/08/2015

“The fence was fine. Expensive but good. They do a good job. It was good. It was all wood and two gates. The work area was clean. It's holding up good today. I would recommend them. I don't know if I’ll be able to afford to use them again but I might still get my neighbor involved. My neighbor wasn't too happy with the price that I gave her. I want to say B only because I did call, I had a concern about some knots in the wood by the gate, the thing that are holding the gate on. So there's a lot of knots and it looks like there's like several millimeter cracks where the knots stem from. But I called the guys, it's normal, and I'm sure it is normal but I'm afraid it's not going to have as much years on it as the other parts of the fence. Water might get in there but he said, it's all sealed wood. I can't tell if it's sealed or not.”

Review by
10/08/2015

“I wasn't directly involved with checking on the work but one of my guys was and I think they did a pretty good job out there. It was a chain link fence around a natural gas pipeline compressor basin facility. I'd recommend them. I'd say a B+. I just think there were some issues with leaving some concrete around but they ended up cleaning it up but maybe could have been dealt with upfront a little bit there. As far as I know they got it all taken care of.”

Review by
10/08/2015

“I had a positive experience.”

Review by
10/08/2015

“I had a positive experience.”

Review by
10/08/2015

“Well when I asked them to add the gate to the repair cost after they had completed the work, they said that they would charge me for the whole fee to bring the crew back out there and I feel like that should have been included in the quote. If they were to come back and do any additional work. They repaired the back end and the side and I wanted for the gate as well but that wasn't done when they first came so I asked that I get a quote on the fence as well, for them to come out and fix the fence as well and I would pay the difference but they wanted to charge me for the whole additional cost to bring the crew which was almost the same amount as the original work but it was only for a small gate which I felt should have been a supplemental cost and not a whole, you know. I would not recommend them because the quality is not even that great. I'd give them a C.”

Review by
10/08/2015

“I was very displeased. They just didn't follow through with what we agreed upon with the salesman and just did a real sloppy job, a real messy job until I came back. I made them redo a bunch of stuff. I felt like they subcontracted it out. I don't know that they did but I felt like they subcontracted it out to a crew that just did a horrible job on it. I made them come back and redo some stuff, was not happy at all. They left a mess. They were supposed to do it in like one day. They didn't finish in a day, which was fine but when they left on the day they didn't finish they left a big mess that day, nails and everything in my driveway where I had to drive over to go to my garage. I was very displeased with that. They came back the next day. They finished up. I was not happy at all. I thought for the amount of money that I paid and the reputation that they had that they did probably a C or a D level job and I would not have them come out and do my fence again. It's honestly a D. I wouldn't use them again. I was not happy. Having had fences done before, as old, I've had several fences put up and I'd have to say they probably did as far as cleaning up and leaving a mess that first day I was not very happy with that at all.”

Review by
10/08/2015

“I would have to say I had one of the worst experiences I could ever have imagined with them. I think they're an awful company. They did a terrible job and I couldn't have been less satisfied frankly. I had purchased some fencing from them. It was kind of a bait and switch situation. They came out and gave me something that was incorrect. I had a document and went to great trouble to explain to them this is what we agreed to. They came out, gave me what they thought was the right thing. It still wasn't right. Anyway, there was work they committed to that they never did do. I wound up having to get it done myself. I cannot say enough bad things about them. If I had more time and if I had the time, I'd probably pursue them legally. I mean they did an awful, awful job. It couldn't have been worse. I have nothing good to say about them. I've told everybody under the sun and many people I've known, one of your fans, they were asking me, I said, stay away from them. Stay as far away from them as you can because they are no good. They are corrupt. They don't, I mean they push you really to make the sale but when it comes down to really fulfilling what they said they're going to do, they don't do it. I'd give them a D. I'd give them lower than that if I could. Let's give them a D.”

Review by
09/22/2015

“It was the gate—it was hard to close, stuff like that. I'm going to be honest; the ground is shifting around my home because of the dryness and the rain in Texas. That's why the gate was off a little bit. I couldn't close it or open it. The problem is it's going to happen again. So I was pleased with the way they fixed it, and it worked fine. Every once in a while when it rains or gets too dry, even rain or dryness will cause that gate opening to open or close off, level or not being level, and that's the problem. So I'm going to have to say what they did fixed the problem at the time. It was positive because it fixed the problem I had. The customer service was fine. I chose them because they had put up a gate for me about 15 to 20 years ago. It worked all that time until we had this drought in Texas a few years ago, and then it started deteriorating, so I had them come back out. I'd give them an A+.”

Review by
09/22/2015

“They put in a new fence. They showed up, and it rained, but came back when it stopped raining, and they finished it so I have no complaints. They installed a new fence—removed the old one, did the new one, and did it all in one day. It was wonderful. It was good. They showed up on time, and they finished. I checked around, they seemed reasonable, and they promised that they would do it on time and they did. I guess I'd have to give them an A.”

Review by
09/22/2015

“They were able to do what I wanted them to do. It was a unique fence—a flip rail fence, and they were able to put it in at a price that was competitive. They also set the posts and concrete, which I wanted, so hopefully it won't rot as quickly as it had before when someone else had done it. But that's really why—competitive pricing, and they did it right. They were very professional. I'd give them an A. They did a great job.”

Review by
09/22/2015

“They did a fantastic job on the fence. The guy that gave us an estimate was a real nice guy. They took down the old fence, and they put up the new fence and a really neat rock board. They had it a little bit off the ground where my dog got under the fence—I was going to go ahead and fix it myself, but he sent some guys out here, and they added another board to the rock board, sealing it off so my dog couldn't get out. The fence looks good. They did a great job. I usually do the fence myself, but I just didn't feel like it and his name rang a bell. I’d give them an A with no complaints. I didn't have any problems.”

Review by
09/22/2015

“It was a long time ago. It was fine. They did what they said they were going to do for the price they said they were going to do it. I think they set up a puppy guard on my fence. I had several fence projects done. The customer service was fine. I think they had done some work for me before. I mean, there was an issue, but they took care of it, so I don't know. I'd give them an A. It's hard to explain but our driveway sloped, and they didn't account for that when they were putting in the fence so the dog could still get out, but they fixed it without an issue. I'd give them an A.”

Review by
09/22/2015

“Houston Fence Company did a good job. They did it quickly, and they did what they said they were going to do. They installed a fence in the backyard for me. The old one was in bad shape, and it needed to be replaced. Their customer service was good. They were on time and prompt. They've been around a long time. I have used them, and I bought some materials from them, I don't know, 30 years ago, so I was familiar with the company. I did get two bids to do the fence, and their price was a bit better also. I'd give them an A.”

Review by
09/22/2015

“The work was done on time. We've used them before. Their work was better than other contractors we've seen. They know their business, and they do it well—clean, with no nails left. They tore down the old fence and erected a new one. We had used them before, and it was a good experience. I'd give them an A.”

Review by
09/22/2015

“They did what I asked them to do, and they did it fairly fast. They replaced the fence on the back of the property. I thought the customer service was good. I told them what needed to be done. I went to work, came home, and it was done. It seemed like a good company. I'd give them an A.”

Review by
09/22/2015

“They completed the work in the time that they said they were going to and at the cost that they said they were going to. I had a wooden fence constructed and a wooden gate attached. They were quick and efficient. I chose them and one other company to call, and they responded the quickest. I'd give them an A.”

Review by
09/22/2015

“They showed up when they said they were going to, and they did what they said they were going to do at the price we agreed they would do it. I've got no complaints. They replaced our iron fence in the backyard. I didn't have any customer service issues. They just came and installed a fence. We had used them in the past. I'd give them an A.”

Review by
09/22/2015

“They got the fence up in record time, the fence went up perfectly, and we haven't had a problem with it since. That’s pretty much it. I did some shopping around, and they had good prices. I'd give them an A+.”

Review by
09/22/2015

“Houston Fence Company is wonderful. They did exactly what they said they were going to do. They did a side fence and a gate, and their customer service was 100 percent excellent. I'd give them an A+.”

Review by
09/22/2015

“They did what they said, and they did it in a timely fashion. I had a wooden fence put up because I had a chain link fence before, and I wanted more privacy. Their customer service was good. I think someone had recommended them. I'd give them an A.”

Review by
09/22/2015

“They were professional. I had my total fence replaced—side, back, front, and the gate. They were friendly and easy to work with. They were quick to come out, and I knew that they were reputable. I would say they're A+. They did a great job.”

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