Houston Fence Company, Inc.
5th year as a Best Pick
Best Pick 2018
certified company
Verified General Liability Ins.
Best Pick Guaranteed

Compiled Score:

Houston Fence Company, Inc. has received 4.6 out of 5 stars based on 359 customer surveys.
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79
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5th year as a Best Pick Call
"Houston Fence Company understands the importance of strong customer service. For 65 years, customer satisfaction has been our top priority. No matter how large, small, simple, or complex your job may be, Houston Fence will work diligently with you to accomplish your goals."

Thad Claytor | President
Company Information
Services Offered
Houston Fence Company specializes in designing and installing both residential and commercial fences in a variety of materials, such as wood, ornamental iron, chain-link, vinyl, and brick. The company also offers custom gates and gate operators as well as telephone entry systems, card access, and CCTV/video security.
Minimum Job
Jobs require a $1,200 minimum.
Warranty
Manufacturer warranties are available for various fencing products.
Company History
Houston Fence Company has been providing residential and commercial fence services to the greater Houston area since 1952.
Employee Information
Access control technicians wear uniforms, drive marked vehicles, and pass extensive background checks and drug testing.
Additional Information
The company purchases all materials directly from the manufacturers.
Areas Served
Cypress, Energy Corridor, Katy, The Villages, Missouri City, Richmond, Stafford, Sugar Land, Bellaire, Houston

Compiled Score:

Houston Fence Company, Inc. has received 4.6 out of 5 stars based on 359 customer surveys.
5
249
4
79
3
14
2
17
1
0
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
05/25/2017

“They're very good. They're top-notch. I like Houston Fence Company. They did everything they said they were going to do. Their price is fair. Their quality was excellent. Their service and follow-up was great. They're great to work with. I had no complaints, and I'd highly recommend them. ”

Review by
01/12/2017

“They did great work, and I would recommend them. No complaints.”

Review by
01/09/2017

“It took them a little bit longer than anticipated. It was a wooden fence. They’re a B overall.”

Review by
01/09/2017

“They didn't install it properly. They didn't charge me more than they said they would originally. Those were two big issues I have. It was for installation of a rolling gate. The end of the work was fine, it's just the customer service and getting to the final product. I'd give a D for the overall experience.”

Review by
01/09/2017

“Friendly folks. Their prices were in line, and the workers were good. They had replaced one whole side and put a new gate in. We experienced a flood here in 2015, and the gate needs replacing. I got a new electric gate, and a whole one side replaced. A- overall, I guess. Everything was OK, except this is an electric opener gate, and they had to come back a couple of times to get it adjusted. Not a big problem. Customer service is good. A friend recommended them to me, and I'll pass it on.”

Review by
01/09/2017

“My experience was positive. Good work with a few issues—delays and follow-up—and those are important to me. They said they were going to start on one day, but it took another couple of weeks. Then, they didn’t start on my part, they started on the neighbor’s part, but I'm the one that initiated the job. I would use them again if I really was going to make sure that I was able to get the service that I expect from them for the money that I'm paying.”

Review by
01/03/2017

“It was to replace about six sections of wrought iron fencing about eight feet each. They refurbished a double gate which was 20 or 22 feet wide something like that, and they repainted the entire fence. So, it was like, 200 and something linear feet of fencing and the gate. I think it was done quite efficiently and basically up to my expectation. Probably an A overall. The painting company that they used, they had a few things, little bubbles, and they were supposed to come back and do the touch-ups, but they never quite did. The Houston Fence guys came back out, and I pointed that out, and they provided some spray paint that we could use to just cover up those areas. The customer service was good overall. Punctuality, initially we had a time set up and there was a delay. But once the job got started they pretty much held to the schedule. Cleanliness was good. Expertise again I would say good. Did a solid workmanship. Quite likely to recommend, actually. I think they do a pretty good job overall.”

Review by
01/03/2017

“They just did a wood fence around the house. They did my folks’ house, and they did a good job, so that's why I used them. A+ overall. They did a good job.”

Review by
01/03/2017

“It was a wood fence and wrought iron, both. They just did a good job, got it finished on time and did a good job. They’re an A overall. No complaints.”

Review by
12/27/2016

“It was for a garage gate. They fixed it. The workers were courteous and efficient. They get an A overall.”

Review by
12/27/2016

“Houston Fence did some work for me. I had a negative experience. They finished the work, which was fine, and I had no complaints, but then they leave a $120 bill on me and said they had miscalculated and I owed them another $100. This was terribly inconvenient because I had negotiated all of this on behalf of my neighbor. The guy didn't have any chance of getting it back, and it's left a very bad taste in my mouth. Quality of work was fine. Customer service, that stinks. Punctuality, that's fine too. He did a private fence around the perimeter of the yard, and it touched five or six neighbors’ yards.”

Review by
12/27/2016

“They were doing just a small wrought iron fence. They do what I want them to do, pretty much, which is what we agreed to before they ever started. Finished it out, did a good job, and came back and serviced it when I needed. They did a good job. They got an A from me. Everything's good.”

Review by
12/22/2016

“They were installing a new fence. I'd give them a B overall. For the most part, everything was OK.”

Review by
12/22/2016

“They put up a wood fence. A+ overall. I haven't had any problems with the fence at all, and I like it a lot. Very likely to recommend.”

Review by
07/11/2016

“I’ve used Houston Fence before. This time, I had a new fence put in the backyard. They installed it very quickly. I’d give them an A—they were excellent .”

Review by
05/30/2016

“They replaced a fence for me. They did what they said they’d do, and they did a good job. I’d give them an A for my overall experience. I’ve recommended them already .”

Review by
05/30/2016

“Houston Fence Company installed a new fence for me, and they did an excellent job. I would 1 percent recommend them again .”

Review by
10/08/2015

“Everything went fine. They did good service, good everything. They did fine, and everything was perfect.”

Review by
10/08/2015

“I liked the fast turnaround. They put up a horizontal wooden fence.”

Review by
10/08/2015

“I had a positive experience. I was very happy with them.”

Review by
10/08/2015

“I had a positive experience.”

Review by
10/08/2015

“I had a positive experience.”

Review by
10/08/2015

“They put a fence in for me. They came out, and they did their job like they were supposed to. They did a good job and they left—no problems. They cleaned everything up. It was a chain-link fence. I would recommend them, and I'd rate them an A—they did a really good job.”

Review by
10/08/2015

“Houston Fence did a gate for us. I thought they were reasonably priced, they did a great job, and they cleaned up their mess. It was just an oversized wooden gate. I would absolutely recommend them to family or friends. I'd rate them an A, A+.”

Review by
10/08/2015

“It was a terrible experience. There was a man hurt on the job and that was a very negative experience. They put up 100 feet of straight fence. I'd recommend them. The quality of work and service was excellent. They'd get an A.”

Review by
10/08/2015

“It was probably a year ago. They did the work that they were supposed to do. I'm recalling that there was something, but it was my wife who was mainly dealing with them. They left the area clean. It was a wrought iron fence in the backyard. They didn't do a gate. I would recommend them. I'll give them an A-.”

Review by
10/08/2015

“That was months ago. I've been doing business with them for years and years. The quality of their workmanship is my favorite thing. They replaced a whole fence—it was cedar. The work area was fine after they left. I'd recommend them. I would rate them an A. If they weren't good, I wouldn't keep coming back.”

Review by
10/08/2015

“They got the job done in the time that they said and everything looked good and good quality. It was an iron fence. They put in an automated gate as well. Everything's holding up great today. I had three people come and give me a bid. I would recommend them to family and friends. I'll give them a B.”

Review by
10/08/2015

“They were very nice, and they did what I wanted. It was a small, wrought iron fence on my front porch. It wasn't anything big, but I was very pleased with it. The work area was left just fine. My next-door neighbor recommended them. I would recommend them, but I don't know of anybody who's really wanting anything right now. This is a very new neighborhood. I'd rate them an A.”

Review by
10/08/2015

“They did a good job. I liked just the job they did. I mean they did good work. The only thing I had negative was a lot of that little trash left around, but other than that everything else was very satisfactory. It was a stained cedar fence, and it had the decorative top on it. I called two or three people to come give me a bid, and the guy they sent out just kind of seemed more interested in getting my business, so that's why I went with them. I would recommend them to family and friends. I'd rate them an A-. I wish they just would have cleaned up a little better.”

Review by
10/08/2015

“They were affordable—they gave us really good price matching. They actually made a pretty significant mistake with our fence, and they came out and fixed it for us, which was great. They built the fence on our neighbor's property. They came out and fixed it though, so that's good. It was a wooden fence, just a typical cedar wood fence. They did not do staining. I would recommend them, especially since they fixed our mistake. I'd give them an A-. They were great.”

Review by
10/08/2015

“I wasn't directly involved with checking on the work but one of my guys was and I think they did a pretty good job out there. It was a chain link fence around a natural gas pipeline compressor basin facility. I'd recommend them. I'd say a B+. I just think there were some issues with leaving some concrete around but they ended up cleaning it up but maybe could have been dealt with upfront a little bit there. As far as I know they got it all taken care of.”

Review by
10/08/2015

“I was very displeased. They just didn't follow through with what we agreed upon with the salesman and just did a real sloppy job, a real messy job until I came back. I made them redo a bunch of stuff. I felt like they subcontracted it out. I don't know that they did but I felt like they subcontracted it out to a crew that just did a horrible job on it. I made them come back and redo some stuff, was not happy at all. They left a mess. They were supposed to do it in like one day. They didn't finish in a day, which was fine but when they left on the day they didn't finish they left a big mess that day, nails and everything in my driveway where I had to drive over to go to my garage. I was very displeased with that. They came back the next day. They finished up. I was not happy at all. I thought for the amount of money that I paid and the reputation that they had that they did probably a C or a D level job and I would not have them come out and do my fence again. It's honestly a D. I wouldn't use them again. I was not happy. Having had fences done before, as old, I've had several fences put up and I'd have to say they probably did as far as cleaning up and leaving a mess that first day I was not very happy with that at all.”

Review by
10/08/2015

“I would have to say I had one of the worst experiences I could ever have imagined with them. I think they're an awful company. They did a terrible job and I couldn't have been less satisfied frankly. I had purchased some fencing from them. It was kind of a bait and switch situation. They came out and gave me something that was incorrect. I had a document and went to great trouble to explain to them this is what we agreed to. They came out, gave me what they thought was the right thing. It still wasn't right. Anyway, there was work they committed to that they never did do. I wound up having to get it done myself. I cannot say enough bad things about them. If I had more time and if I had the time, I'd probably pursue them legally. I mean they did an awful, awful job. It couldn't have been worse. I have nothing good to say about them. I've told everybody under the sun and many people I've known, one of your fans, they were asking me, I said, stay away from them. Stay as far away from them as you can because they are no good. They are corrupt. They don't, I mean they push you really to make the sale but when it comes down to really fulfilling what they said they're going to do, they don't do it. I'd give them a D. I'd give them lower than that if I could. Let's give them a D.”

Review by
10/08/2015

“Well when I asked them to add the gate to the repair cost after they had completed the work, they said that they would charge me for the whole fee to bring the crew back out there and I feel like that should have been included in the quote. If they were to come back and do any additional work. They repaired the back end and the side and I wanted for the gate as well but that wasn't done when they first came so I asked that I get a quote on the fence as well, for them to come out and fix the fence as well and I would pay the difference but they wanted to charge me for the whole additional cost to bring the crew which was almost the same amount as the original work but it was only for a small gate which I felt should have been a supplemental cost and not a whole, you know. I would not recommend them because the quality is not even that great. I'd give them a C.”

Review by
10/08/2015

“The fence was fine. Expensive but good. They do a good job. It was good. It was all wood and two gates. The work area was clean. It's holding up good today. I would recommend them. I don't know if I’ll be able to afford to use them again but I might still get my neighbor involved. My neighbor wasn't too happy with the price that I gave her. I want to say B only because I did call, I had a concern about some knots in the wood by the gate, the thing that are holding the gate on. So there's a lot of knots and it looks like there's like several millimeter cracks where the knots stem from. But I called the guys, it's normal, and I'm sure it is normal but I'm afraid it's not going to have as much years on it as the other parts of the fence. Water might get in there but he said, it's all sealed wood. I can't tell if it's sealed or not.”

Review by
10/08/2015

“They were very quick and efficient, they cleaned up, they were polite, and they were amazing. I loved them. It was a very small section of wooden fence. It's about 8 feet tall by 14 feet long, but it's near a creek, so it's on an angle. It was difficult—it was right next to a glass room, and no damage was done to the windows there. It was just amazing. They did it very quickly, and it was very professional. I think I would give them an A-. It could be a few more inches away from that glass window, which would have been easier access for me, but that was something that I didn't notice until after it was done. So it was too late to ask that, but honestly, they did a great job. They were avoiding things by doing it where they did it, and it's a little inconvenient for me, but I think they did a wonderful job. If I had another fence to do, I'd call them back.”

Review by
10/08/2015

“They worked through some very difficult heat periods and managed to get the fence up in two days which was pretty special considering the weather conditions and did a good job, cleaned up well after themselves. Everything was very positive. They did a cedar fence. I've lived here for years and years and I've known about them for many many years. I've bought fencing material from them in the past myself. I would recommend them to family and friends. We did a joint fence with one neighbor on one side and then we added to the other side so we've used them twice recently. I'd rate them probably a B+. There was one little issue they didn't do well but I didn't find out about it until it was all done and it wasn't worth complaining about but other than that little deal, that would be my only complaint.”

Review by
09/22/2015

“It was the gate—it was hard to close, stuff like that. I'm going to be honest; the ground is shifting around my home because of the dryness and the rain in Texas. That's why the gate was off a little bit. I couldn't close it or open it. The problem is it's going to happen again. So I was pleased with the way they fixed it, and it worked fine. Every once in a while when it rains or gets too dry, even rain or dryness will cause that gate opening to open or close off, level or not being level, and that's the problem. So I'm going to have to say what they did fixed the problem at the time. It was positive because it fixed the problem I had. The customer service was fine. I chose them because they had put up a gate for me about 15 to 20 years ago. It worked all that time until we had this drought in Texas a few years ago, and then it started deteriorating, so I had them come back out. I'd give them an A+.”

Review by
09/22/2015

“Everything was negative. I came home and they were building the fence where they weren't supposed to be building the fence and the guys that were building the fence didn't know what they were doing and every time the representative came out, he couldn't believe what they were doing. It was not good. So they had to dig all that up. It left holes in my yard. So I would probably not use Houston Fence again. I don't know how to describe what they did. They just didn't do what they said they were going to do and I felt like it kind of became my problem and I don't know how to describe that. They did a fence, but then they had to tear it down and start all over. I just wasn't pleased at all. I went with Houston Fence because it's been there for a long time and it was a bad experience.”

Review by
09/22/2015

“I didn't like the original installation and I didn't have real good response with a couple people I was dealing with. The guy that did finally come out and take care of it was the best that could be but it was kind of, took them a while to get there. I had a complete new fence installed with a gate, well with two gates. If I was going to rate them I guess from one to ten I would give them a seven. Well I guess it was the price why I chose them, because I got two or three bids before I went with a company but I just, it wasn't like I was necessarily mislead but I didn't find out until later that they had different grades of fencing and of course I was quoted the cheapest but I wasn't really aware of that until after the fact, that I actually had choices. I guess I'd go B.”

Review by
09/22/2015

“Eventually it was positive. It took some work. It took several phone weeks, but when the job was finally completed, it was an excellent job. If you would've called me halfway through, I would not have given them a good review, but they did end up coming through. I would recommend them. I'd give them a four out of five. I had two twelve foot metal gates installed on either side of my house, one on the front, one on the back, to create a dog run. The customer service was excellent. It took them a few weeks to get out here, so they were not prompt. There was a misunderstanding in their office, so I can't blame them. I have no idea who's fault it was, but they were not prompt. They were recommended by a neighbor. Let's give them a B.”

Review by
09/22/2015

“I was satisfied with the work. I was satisfied with the replacement of the fence. I also had them paint it and they did a real good job painting, so I was pretty satisfied. It didn't finish when it was supposed to finish. Our lives kept getting crossed for some reason. That's the best I can say about that part, on that aspect it was fine, but the guy I was working directly with, he extended himself, he did everything he could to expedite the situation, so I'm not going to give them a bad mark, but the outlook of the fence after they finished it did look pretty good. They had been in business a while. I felt a little bit better about it because the amount of time they had been in business. I would give them a B.”

Review by
09/22/2015

“For the most part they did a good job. I had a couple of issues since it was installed, but for the most part, they came out when they said they would. They put it in the right spot. We had a big iron gate made, an electric gate made and installed and so we had an iron gate and some wood fencing put up and everything looked good. Everything was, like I said in the right place and all fine, but the gate post, the main post that has the hinges on it for the gate wasn't set properly and it started leaning and the gate started dragging. So they came out and fixed it, but that happened. You know what I mean. They've taken care of it and the gate still is, it worked all summer long. It's been just fine, but here a couple days ago, the electric motor stopped working on it and they said they thought it was the batteries, maybe the batteries are bad. So they're coming out to look at the batteries and it's still under warranty so I guess it's not going to cost me anything, so that's OK too, but I just don't feel like the batteries should go bad in less than a years time. So those are the two issues that I've had with the fence and on the first one, they fixed it. They did it in a timely manner and they did it when they said they would do it. This one they said they're going to be out tomorrow to fix it, as far as I know, they'll be here. They haven't given me any grief about it. Here since last Thursday, the gate hasn't work. They've been easy to get along with and they've done what they said they would do, but I've had a couple issues with the gate, but that's the honest truth. At some point, I'm going to have another fence put up and I’m going to call them to do it but that's the issue and if they fix the gate tomorrow, I'll be happy. Like on a one to ten, one being the worst, ten being the best, the customer service was like 7 1/2, like three quarters. When we bought the house and decided that we wanted to put a fence up, I called several companies, well I probably called four different companies. Two of them never even came out and looked at the place. One of them came out and gave me a price that sounded way out of line and Houston Fence was probably the most professional and gave me a decent quote on the job that I wanted done, so that's why we chose them. I'd rate them a B-. I wouldn't call them mediocre, but it wasn't an A.”

Review by
09/22/2015

“It was more positive than negative, but I wasn't completely satisfied. I just wasn't satisfied. They just didn't do the job professionally. They put a fence in. They replaced it. They took an old fence out and put a new fence in. They told me it would take two days, it took longer than that. They didn't send enough people. The people they sent were incompetent. When the fence was done, it didn't close properly. They did come back and fix it, but on their credit, they came back and they fix things. What they tell you the way it's going to be and the way it actually works is two different things. I would not use them again. I wouldn't recommend them to anybody, although I'm going to use them for follow up work on the fence that I have, I do have to put another fence in over two hundred feet of my yard, I'm not going to call them because I wasn't happy with the way they did things the first time. I chose them because somebody recommended them. I'd give them a C. They weren't all bad, but they weren't all good. A fence is pretty straight forward work, so you got to send good people. I'm not going to use them again. Well I have to use them just for what I have, when my fence needs realignment and stuff I'm going to call them, but to put in a new fence, I'm not going to use that. I told the company this. I spoke to the owner. I told him how poor things were. They still didn't really deal with it to my satisfaction and it's over. Only time will tell if the fence is a good product or not. It's too early to tell right now.”

Review by
09/22/2015

“A three day job was started on June 4th and ended in August and I don't think that the guy they sent first understood what the job entailed, I don't think he knew how to do it and then they didn't come back for a while and I had to keep begging them to come back and finish, so we were not at all happy with them. We had our fence replaced. When we did it, there was a lattice on the top and we had boards at the bottom for a specific reason and we also had them build a lattice around the air conditioning unit, we had one there before and we were replacing our fence and our lattice and replacing the gate. The customer service was poor. Initially we thought they'd do a good job because they had put in our neighbor's fence and so we had gotten several quotes and they were not the cheapest, as a matter of fact if I remember correctly, they were the most expensive. Normally we don't do that, but we thought they would do a good job, but I cannot say that I was happy with the job. I'd give them a D. I'd give them a D-.”

Review by
09/22/2015

“They put in a new fence. They showed up, and it rained, but came back when it stopped raining, and they finished it so I have no complaints. They installed a new fence—removed the old one, did the new one, and did it all in one day. It was wonderful. It was good. They showed up on time, and they finished. I checked around, they seemed reasonable, and they promised that they would do it on time and they did. I guess I'd have to give them an A.”

Review by
09/22/2015

“They were able to do what I wanted them to do. It was a unique fence—a flip rail fence, and they were able to put it in at a price that was competitive. They also set the posts and concrete, which I wanted, so hopefully it won't rot as quickly as it had before when someone else had done it. But that's really why—competitive pricing, and they did it right. They were very professional. I'd give them an A. They did a great job.”

Review by
09/22/2015

“They were willing to do whatever we needed and they did a great job. They put up a fence on the side of our house. They replaced an old fence. The customer service was great at the end of it all. We had some issues, but they took care of it. What we wanted and what they thought were two different things, but we compromised and got what we wanted. We used them before. I would say it was probably B+ because of the issues I had in the beginning, just getting the contract correct, where everyone's on the same page, but they took care of it so I'm not too upset about it.”

Review by
09/22/2015

“They did a fantastic job on the fence. The guy that gave us an estimate was a real nice guy. They took down the old fence, and they put up the new fence and a really neat rock board. They had it a little bit off the ground where my dog got under the fence—I was going to go ahead and fix it myself, but he sent some guys out here, and they added another board to the rock board, sealing it off so my dog couldn't get out. The fence looks good. They did a great job. I usually do the fence myself, but I just didn't feel like it and his name rang a bell. I’d give them an A with no complaints. I didn't have any problems.”

Review by
09/22/2015

“It was a long time ago. It was fine. They did what they said they were going to do for the price they said they were going to do it. I think they set up a puppy guard on my fence. I had several fence projects done. The customer service was fine. I think they had done some work for me before. I mean, there was an issue, but they took care of it, so I don't know. I'd give them an A. It's hard to explain but our driveway sloped, and they didn't account for that when they were putting in the fence so the dog could still get out, but they fixed it without an issue. I'd give them an A.”

Review by
09/22/2015

“They sub out most their work to independent contractors and they don't watch them. Basically they did a good job, but they left a lot of dirt piles. They didn't fill in some holes. They ran out of nails so they used staples, just stuff like that. Nobody ever came out from Houston and checked on their work to make sure they followed everything they should've done. I had a fence built. The fence I had was all rotten so I had to replace it. From Houston's stand point, the customer service was pretty good. I chose them because of price. I'd say a C.”

Review by
09/22/2015

“They serviced me a couple of times. They were pretty prompt when I called about having some issues with my fence. They responded almost immediately to my requests and they took care of it. I'd give them a B, just because at first I did have issues. I can't think how can they improve right now. They took a really really long time to come and install it, like I had to call them several times because they told me one time frame and then it kept getting longer and longer. They need to be more prompt with the initial installation.”

Review by
09/22/2015

“Houston Fence Company did a good job. They did it quickly, and they did what they said they were going to do. They installed a fence in the backyard for me. The old one was in bad shape, and it needed to be replaced. Their customer service was good. They were on time and prompt. They've been around a long time. I have used them, and I bought some materials from them, I don't know, 30 years ago, so I was familiar with the company. I did get two bids to do the fence, and their price was a bit better also. I'd give them an A.”

Review by
09/22/2015

“They showed up when they said they were going to, and they did what they said they were going to do at the price we agreed they would do it. I've got no complaints. They replaced our iron fence in the backyard. I didn't have any customer service issues. They just came and installed a fence. We had used them in the past. I'd give them an A.”

Review by
09/22/2015

“The work was done on time. We've used them before. Their work was better than other contractors we've seen. They know their business, and they do it well—clean, with no nails left. They tore down the old fence and erected a new one. We had used them before, and it was a good experience. I'd give them an A.”

Review by
09/22/2015

“They did what they said they were going to do, and they got it done on time. There were a few little minor things that were wrong, but they came out and fixed them. I was pleased. They put up a fence and two iron gates. I would say the customer service was very good. I'd give them an A-.”

Review by
09/22/2015

“They put up my driveway gate. Actually I had some problem with their scheduling. Their scheduling was really pretty bad, really slow. I had a driveway gate put up. The customer service wasn't anything special, it was just moderate. I chose them because of price. I'd give them a B. I'd give them a B-.”

Review by
09/22/2015

“They completed the work in the time that they said they were going to and at the cost that they said they were going to. I had a wooden fence constructed and a wooden gate attached. They were quick and efficient. I chose them and one other company to call, and they responded the quickest. I'd give them an A.”

Review by
09/22/2015

“They got the fence up in record time, the fence went up perfectly, and we haven't had a problem with it since. That’s pretty much it. I did some shopping around, and they had good prices. I'd give them an A+.”

Review by
09/22/2015

“Houston Fence Company is wonderful. They did exactly what they said they were going to do. They did a side fence and a gate, and their customer service was 100 percent excellent. I'd give them an A+.”

Review by
09/22/2015

“They were professional. I had my total fence replaced—side, back, front, and the gate. They were friendly and easy to work with. They were quick to come out, and I knew that they were reputable. I would say they're A+. They did a great job.”

Review by
09/22/2015

“Houston Fence Company installed a privacy fence to enclose my backyard. They were very responsive, knowledgeable, and polite, and the work was completed on time, which is always a big plus. I would definitely use them again next time.”

Review by
09/22/2015

“They did what they said, and they did it in a timely fashion. I had a wooden fence put up because I had a chain link fence before, and I wanted more privacy. Their customer service was good. I think someone had recommended them. I'd give them an A.”

Review by
09/22/2015

“They did what I asked them to do, and they did it fairly fast. They replaced the fence on the back of the property. I thought the customer service was good. I told them what needed to be done. I went to work, came home, and it was done. It seemed like a good company. I'd give them an A.”

Review by
09/22/2015

“They did a good job.”

Review by
09/22/2015

“It was great.”

Review by
09/22/2015

“I had a good experience and that's all I'm going to say. It was a positive experience.”

Review by
09/22/2015

“They're fantastic. I had a new gate put on. They did a fantastic job. I'm very happy with them. I'd give them an A.”

Review by
09/22/2015

“They did what I wanted. We had two gates put in. I just got it done because I needed to lock up the backyard. We don't have any issues, so I would give them an A.”

Review by
09/22/2015

“It was wonderful. It was good. I have no complaints, if every question was on a one to five, I'd give them a four across the board.”

Review by
09/18/2015

“We had great service so I would rank them the highest in all categories.”

Review by
09/18/2015

“We are out of town and they handled the whole thing without us being there to kind of oversee the project. They took care of it. They put a fence around our property. There's nothing that really stood out. We had several bids done and they were very competitive and could get the job done pretty quickly. I'd give them a B. They were a little bit delayed because of a back order of materials I guess and then we had a billing issue. They were a little bit less willing to work with the billing issue than probably other companies would've been, but other than that, we would probably use them again.”

Review by
09/18/2015

“They didn't clean up as well as I would've liked. I do recall that, but I called them and they took care of it. They installed some fence. Well basically my neighbors got a new fence that we share, they didn't tell me they were doing it, so then I had to pay half of that, so I decided to do the other side of my house, so that's why, I just stayed with the same company. I'd say a B. I'd give them a B+.”

Review by
09/18/2015

“The job was done right. It wasn't done exactly in the time they say but it was done. I installed a gate, an electronic gate. I was looking to install a gate and they came in to look at it and gave me the estimate and then they said it should be done in three weeks. And I guess they pretty much completed in the time frame, it was like a week more, but they did it. I just wanted an extra warranty on my gate but nobody called me after the installation was done. The technician who came to install the gate, he offered one year complete warranty and after that I can purchase a warranty on that, but the company guy will call you back for that, but I don't think anybody has called me back for the extended warranty on that. I'd give them a B+.”

Review by
09/18/2015

“It was somewhat positive. It was just several things that didn't get done, the sales guy I had instructed him to do. They didn't have any on site Houston Fence company person who I guess see that things were being done right, that we agreed on. So I had to deal with the contractors and I didn't like that about it. I was very annoyed about that. I had a fence built. My other fence was falling down and it was old, it was a very old fence and this was a replacement fence. I chose them because it was a big company and I didn't want to deal with a contractor on my own and I ended up doing that anyway. It's just that things we had agreed on and you know, I said this was supposed to be done. And so it was just bad in that way. I just had to, well you know, I wasn't told about this and that. Like I said, that's what Houston fence, they didn't have a person on site, it was just the contractors that they hire. I'd give them a B. I'll give them a B-.”

Review by
04/29/2015

“I used Houston Fence Company—they put their name on the fence, and it was OK. They did a good job. They did a cedar fence, probably the entire back of the yard, one side, and a new wooden gate. I requested bids from three entities. I picked what I thought was the best bid and the people who had the best credentials for the job. They did an A job.”

Review by
04/28/2015

“They were right on with their estimates. They had a price that I liked, and they were on time. They did a wooden fence. They replaced the entire fence that was on the backside of my house, so it was a decent-sized job. I chose them over a different company because of the Best Pick Reports. I’d give them an A.”

Review by
04/28/2015

“We were having some stuff done in our backyard and we did try to get some people to quote on some patio cover and we had so much done in our backyard over the summer and fall. They are the ones we used I think. Our experience with them was mostly positive and my husband was not specific about one thing and then it became a little bit of a contention between us but in the end it was all resolved. I told my husband that when he told them he needed something different it should have been done in writing but he didn’t. we were going to have rot boards with our fencing and for them the rot board was going to add 6 inches to the fence height but in our neighborhood there was a limit to the height of the fence so until they started putting the fence up we didn’t realize that they were not cutting the fence boards that fit the requirements for our homeowner’s association. That’s where the issue came in. In the end we paid extra money to have the fence boards cut to a length that would keep them within the regulations for our neighborhood. I would give them a B. I think that if the comments about the height of the fence had been put in writing then I think there wouldn’t have been any problems at all.”

Review by
04/28/2015

“That's who did our fence. Well I hate to say anything negative about anybody. I mean, eventually it was positive but it was kind of like pulling teeth getting everything taken care of. It wound up being a positive experience but it took quite a long time and there were issues so they had to come out on several occasions to fix things. They were very apologetic each time they came out but you know, it took a long time to get it right. Would I call them again? Probably not, but eventually they did the job the way they were supposed to do it. They put up a wrought iron fence and it was both sides of the house because we live in an area where you had to replace it with the same type of fence. I really couldn't tell you the footage but it was the beginning to the end all the way to the back end of the yard. Nothing across the back but down two sides of it and we split the cost with our neighbors on each side just because that's the way that we did that but I really couldn't. I guess if each section is six-foot long. It was between 40 and 60 feet I guess. The quality was OK, but the service was not so great, so probably a C. The fence isn't so bad but the quality of service was not that great.”

Review by
04/28/2015

“They just replaced a backyard fence—a wooden privacy fence. I found the company through the Best Pick Reports book. I’d give them an A.”

Review by
04/27/2015

“They put in a fence, and they did an outstanding job. It's a solid wooden fence, and we're very happy with it. It's very good.”

Review by
04/27/2015

“They did a good job it’s just that they removed some of the bushes that I had in there without preauthorization but as far as the fence, everything is fine. Again, I was a little disappointed that they removed some bushes that I had next to the fence without getting my permission. They put up a picket fence for me. They did everything on time. Everything was done very well. I’d give them a B because of the bush issue. It was a brand new set of bushes that I had just planted on that location so they were small bushes. They fenced the entire backyard.”

Review by
04/27/2015

“They did a great job. It’s a beautiful fence. They’re expensive, don’t get me wrong, but it’s beautiful. They only did one side. It’s a wooden fence with lattice over the top, and they put in a new gate. I would say they did excellent work. The only thing that got me was it’s a little pricey.”

Review by
04/23/2015

“They were very good. They replaced a four-foot metal fence. I had used them like a million years ago to put a wooden fence in at a previous house, like 20 years ago. I’d give them the highest grade.”

Review by
04/23/2015

“They installed a new fence in my backyard before I sold it. My experience with them was very, very positive. They put up a treated, dog-eared, cedar picket fence. I’d give them an A.”

Review by
09/10/2014

“They were recommended to us, and they got everything done in a timely fashion. The fence turned out even more beautiful than I thought it would. It worked out very well. They deserve an A+.”

Review by
09/10/2014

“They did a great job, they did it quickly, and the fence looks great. We’re totally pleased. They took the old fence down and put up a whole new fence. Houston Fence Company was a recommendation from a friend, so that’s why we chose them. I'd give them an A.”

Review by
09/10/2014

“They got the job done quickly, and everybody I worked with was friendly and nice. They answered my questions and everything. A lot of people around here used them, so I knew that they were reputable. I found them by word of mouth. They get an A+.”

Review by
09/10/2014

“There was just something about the two guys that did the work—they did it in such a nice, orderly way, and it looks wonderful. I had used Houston Fence Company before many years ago, and that’s why I chose them this time. I'd give them an A+.”

Review by
09/10/2014

“They made it right. What they had installed was kind of peculiar, so they took the gate down and redid it, and it looks great. I chose them because there was a sign on the fence that had been posed when it was originally installed years and years ago. Well, the gate that they installed was not all that great. We called, they came with no trouble, and the new work is fine. I'd give them an A-.”

Review by
09/10/2014

“It took quite some time to get them to actually show up on the job from the initial bid. I was given 3 different start dates and then it just kept getting moved without notifying me first. The work is OK but there is one spot where there is one plank missing but I don’t even want them out here on my property again. They put up a whole new fence. They were a referral from someone else in the neighborhood. I would give them a D. I would not use them again.”

Review by
09/10/2014

“They put some fencing in for me. There were a couple of bumps in the road where a bad crew messed it up, but they came back, tore it out, and fixed it. A bunch of neighbors and I were sharing stuff, so there were different crews doing different parts. Two of the three guys did an excellent job, and one crew did a bad job. They sent one of the other crews back out, and they fixed it. In the long run, it all worked out, so they were very good about fixing the mix-up. My neighbor had the company’s information and wanted to do it, so he asked me to split it with him. Since, he had already done it I didn’t want to argue. I just paid half and told him to go with it. There were three or four neighbors involved, so we all just split it. Actually, it was three different neighbors along my back fence. I'd give them an A for coming back and doing it. The main thing they fixed it, so I’d give them an A in the long run. I would recommend them to a friend or neighbor.”

Review by
09/09/2014

“I really like the job that they did, and it was not a big job. A lot of big companies like that will only do a really big job like apartment building complex and other companies. They were willing to come and do a job that was not that big, and they did a great job. They did a gate with a small fence. It was my backyard gate and a little fence with it. I wanted something that had a metal frame, but also had some wood in the top, so I could get the safety of the mantle but also the privacy of the wood because here in Houston we have a serious problem with our soil. It is a flood plain, gulf coast, so it’s very muddy, and the problem I’ve always had with gates in the past is that it starts raining and then it moves. So, they had to put a lot of concrete. Also, the mantle has something that you can adjust, and now that we are in the middle of the dry season, I can just adjust when it starts raining and flooding all over the place. So, I am very happy. I would recommend them to a neighbor or friend. I'd give them an A. They did a great job.”

Review by
09/09/2014

“When we had some issues the follow up was acceptable and they did the additional things that we did ask for in a timely manner. My wife has some comments. My daughter moved around the corner from us and we both had wrought iron fences put in. She had a wrought iron fence put in by Tim Fences and I had one put in by Houston. The quality of the material and the paint is dramatically different; much, much better quality material with Tim Fences. Within the first 30 days we had places on the fence where the paint is chipped and we saw rust coming through. We’ve had the fence less than 6 months and now we have places all over the fence that have paint coming off and rust coming through. I know this is going to be a yearly job now with my husband having to sand down, put Rust-Oleum on it and paint. The thing that’s shocking to me is that we bought the house in 2000 and so it had a builder-quality fence in it and that fence lasted a long time and it really wasn’t a big problem with the paint on it. It was a nice thick baked on paint. The paint quality is just shockingly inferior and I was really surprised by that. Then when I went over to her house which is literally around the corner and saw the quality that Kim Fences is doing with his paint I was really dismayed. I don’t think there’s much we can do about it. The product is the product. It’s whatever the installer chooses but it is definitely inferior and on the basis of that, I would not recommend this company to anyone.”

Review by
09/09/2014

“It was a horrible, horrible experience. There was nothing good whatsoever. They came out and did the shoddiest work. The pickets were all falling down in my backyard. After they put the fence up you could see the wood was pure junk. They had to come out 3 times to start nailing pickets back in, which delayed them to even stain by months. Finally, they had someone come out and stain it and the stain was not what I wanted. It was something almost like a black which was not what I picked. The person who was doing the stain for me finally said to me, ‘Oh well, I’ve never used this stain before so unfortunately things are not the way I expected it to and we’ll try to make it better by touching it up but that’s all we can do.’ I was like, ‘Are you kidding me?’ They were all shiny and horrible looking and already starting to do. This is like barely having a fence up. it didn’t look brand new. No one once ever called me since it’s been done. Never! The only person who I ever dealt with was the representative who had come out to my home and gave me the first estimation. No one once ever, ever, ever picked up the phone from Houston Fence to say, ‘Do you like your fence? Has everything gone right? Needless to say, we had such a nightmare trying to have them redo the fence because it was so obscenely ugly looking, it diminished the look of our home. It had neighbors and people around us telling us we had to get rid of it because it was horrible and looked atrocious.”

Review by
09/09/2014

“The problem was that they overcharged for the cost in the area. I didn’t have any complaints about the workers because I know that they're subcontracted so they're no actual employees of the company. They did a very good job. As far as the whole as a company itself, I was not pleased with them. I used them many, many years ago when I first moved into that house but I tried them again. I'd give them between a C and a D. I would never use them again. As a matter of fact I had a friend of mine that was looking to do the same kind of fencing I did, a wrought iron fence that I put up because our house was broken into so I asked the men to install a wrought iron fence. Something that should have taken about a month to do took actually almost 2 to 3 months and the fence that was put in, that they said they were going to solder it at the shop and put in the mailbox everything they were going to do, they ended up having to do it onsite because the pattern that they said they were going to install, the middle railing was never installed in the shop. They messed up that way and had to do it onsite. No, I’m not satisfied. As a matter of fact, the guy that was over the job, the foreman, I guess you could call him, was a very pleasant gentleman and because of all the issues going on internally in that company and with the issues I had, ended up quitting his job and going somewhere else. That tells you the experience I had.”

Review by
09/09/2014

“They did a good job on the fence but in the process they broke an irrigation line and so the response to that was not as good as I would expect. They came out and checked it and made some repairs but then one of the zones wouldn’t work. I ended up having to call my own irrigation company to fix it. They called me after that to say that they were on their way to come check it. I told them I never heard from them so I had to call somebody to come and fix it. I would recommend them for the fence but I was disappointed they didn’t take care of the problem. I'd give them a B because there was an issue. They did good work on the fence. First of all, they were very slow in getting out there to do it. After I paid half the price it took forever to get them out there. But once they actually did the work they did a good job with the exception of the irrigation pump.”

Review by
09/09/2014

“The people that installed and did the job were fine and they did good. I think the guy that sold it to me was a little sassy because I wanted 2 gates and he basically sold me 1 by the time it was done and he kind of twisted things around on me. So, no, I wasn’t extremely happy with the person that sold it to me. They replaced a wood fence. I looked them up and based them between 2 different people. They sold me on the gate they were going to install because I needed a metal frame. Originally, when we did the fence I told the guy I wanted 2 gates and then because I wanted to reduce the cost, all of a sudden I was only getting one gate. It was just my fault for not reading what he proposed to me but it was pretty clear when he knew that’s what I wanted. I'd give them a B. I would not recommend them to anyone.”

Review by
09/09/2014

“Houston Fence Company did a huge fencing job between the property lines of three homes and then did some fences along the alley access to the back of our homes. They ran quite a bit of fencing for each of us. My section was rather small compared to my neighbors, but they created a different fence for me than they did for the others. I would use Houston Fence again, and I would recommend them to others. We wanted consistency because you can see across the yards, and because of where we live in Houston, the job was better consolidated to make it worthwhile. Individually, it would have started to get really complicated. Because we have common property lines, the three of us neighbors got together and decided to work with one company. It worked out very well for us. I'd give them an A+.”

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