Texas Backyard Living
2nd year as a Best Pick
certified company
Verified General Liability Ins.
Best Pick Guaranteed

Compiled Score:

Texas Backyard Living has received 4.4 out of 5 stars based on 190 customer surveys conducted through GuildQuality.
5
134
4
28
3
11
2
8
1
9
2nd year as a Best Pick Call

Company Message Regarding COVID-19

We are offering contact-free service, practicing social distancing, and sanitizing regularly. We are offering a 10 percent discount at the moment.
"We are a local, small business that offers quality fencing and other outdoor solutions at affordable prices for residential and commercial customers. Customer satisfaction is our number one goal. We strive to keep projects on time and under budget, and we look forward to being your quality outdoor solutions specialist."

Rocky Cloninger | Owner
Company Information
Services Offered
Texas Backyard Living designs and installs cedar, spruce, chain-link, and ornamental iron fences for residential and commercial customers. The company offers automatic gates and retaining walls as well as staining and repairs for all structures. The company also designs and builds patio covers, pergolas, decks, and custom outdoor living areas.
Warranty
The company offers a ten-year workmanship warranty on fences and other structures and a three-year limited warranty on stains, excluding decks.
Company History
Rocky Cloninger started the local company in 2012. He and his wife, Michelle, handle day-to-day operations and are involved in every job.
Employee Information
Employees wear uniforms and drive marked vehicles.
Additional Information
Texas Backyard Living uses stains by Wood Defender, Ready Seal, and Behr.
Areas Served
Dallas, Irving, Carrollton, Coppell, Irving, Richardson, Colleyville, Euless, Grapevine, Keller, North Richland Hills, Southlake, Argyle, Flower Mound, Highland Village, Lake Dallas, Lewisville, Allen, Frisco, McKinney, Plano, The Colony
Address
6913 K Avenue #307
Plano, TX 75074
Hours
Mon
8:00 am - 5:00 pm
Tue
8:00 am - 5:00 pm
Wed
8:00 am - 5:00 pm
Thu
8:00 am - 5:00 pm
Fri
8:00 am - 4:00 pm
Sat
Closed
Sun
Closed

Compiled Score:

Texas Backyard Living has received 4.4 out of 5 stars based on 190 customer surveys conducted through GuildQuality.
5
134
4
28
3
11
2
8
1
9
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
10/23/2020

“Overall good experience”

Review by
10/21/2020

No review comments provided

Review by
10/21/2020

“Texas Best Stain was prompt and efficient and did good work, complying with last minute changes to my satisfaction.”

Review by
10/17/2020

“I was most satisfied with the general construction of the fence. It was excellent. Their work ethic was excellent throughout the project.”

Review by
10/15/2020

No review comments provided

Review by
10/15/2020

“They did well on timeliness and the overall appearance of the product.”

Review by
10/15/2020

“They did it quicker than I thought they would.”

Review by
10/15/2020

“They met my expectations and the fence was well done, looks great, and done on the timeline they gave me!”

Review by
10/15/2020

“Good quality work!”

Review by
10/15/2020

“They did an absolutely fantastic job. They did cut my cable, but they fixed that. The fence is beautiful. We love it.”

Review by
10/15/2020

“4.5”

Review by
10/15/2020

No review comments provided

Review by
10/15/2020

“Their scheduler was rude and not customer service focused. The salesperson was very pleasant.”

Review by
10/15/2020

“They met some of our expectations, but the miscommunication really dampened the project.”

Review by
10/14/2020

“Very satisfied with work. Would use again.”

Review by
10/13/2020

No review comments provided

Review by
10/13/2020

“The quality of the work is good. Pricing was very competitive.”

Review by
10/13/2020

No review comments provided

Review by
10/06/2020

“While the workmanship was good, the customer service left much to be desired. My patio deck was mis-measured to the tune of an additional $2000.00 plus charge above what was quoted. Not enough material was ordered for my patio roof and since they had already removed the old roof, rain poured in over several days and then flooded into my game room. They tried to install an electric gate I did not order across my driveway. I received an email to confirm work was to begin on my pool deck but the type of material referenced was not what I ordered. When I called to be certain they weren't going to make a mistake, customer service became snippy with me and said of course they were going to put in the correct deck materials (I reminded her they were going to install the wrong fence which is why I called about the deck). Later, when the project was not even half way complete, customer service called me wanting the balance of the invoice paid in full. When I refused, I was told that due to all the "back and forth" they wanted to be sure they were going to get their money. I replied that the "back and forth" was due to errors on her company's part not through fault of mine and since the pace of the work was going poorly, I would not pay in full before the work was complete. I did send some more money but not all. I found their customer service to be sorely lacking.”

Review by
10/05/2020

“We needed a new fence installed after a bad storm. Texas Best Stain was responsive when I reached out for a quote and knowledgeable at our initial meeting. They communicated throughout the process and the finished product was beautiful as promised.”

Review by
10/05/2020

“The gates! I was very impressed with the gate construction and hardware.”

Review by
10/04/2020

“The main guy who did the majority of the work, in the physical installation and staining of our new fence, was nothing short of incredible. I believe his name was Ricardo. He was such a hard worker, very patient, and very committed to delivering quality work. He had to work extra hard to compensate for several miscommunications and/or mistakes of other workers.”

Review by
10/04/2020

“For the money spent, if you want a good quality fence and stain, I don't think you can get the same work done for cheaper. I looked around and the price is very competitive.”

Review by
10/02/2020

“A more qualified crew should have been sent for the job.”

Review by
10/01/2020

“Great service”

Review by
10/01/2020

“fast efficient and nice looking fence. Nothing more I could ask for.”

Review by
10/01/2020

“Very easy to work with and the work was completed well and timely.”

Review by
10/01/2020

“Great company do deal with. they confirm your requests. Get you on the schedule. Confirm everything by email. Show up when they say they will. Do the job as promised. Guarantee their work and deliver a quality product and result.”

Review by
10/01/2020

No review comments provided

Review by
10/01/2020

“GOOD WORK, BAD RAIN OUT POLICY”

Review by
10/01/2020

“Good wood”

Review by
10/01/2020

No review comments provided

Review by
10/01/2020

“The work was done in a timely manor but disappointed in the product in general. I don't feel that was properly communicated.”

Review by
10/01/2020

No review comments provided

Review by
10/01/2020

“See comments below.”

Review by
03/01/2020

“How quickly they got the work done, and how great of a job they did. I look forward to working with them for the rest of the fence.”

Review by
01/30/2020

No review comments provided

Review by
01/30/2020

“Texas Best Stain showed up on time and provided a quick and thorough repair.”

Review by
01/30/2020

No review comments provided

Review by
01/28/2020

“They met my expectations with the finished product.”

Review by
01/28/2020

“They did an excellent job and I love my horizontal board on board fence. I have received numerous comments on it.”

Review by
01/28/2020

“I would like to recognize the guy that came out and quoted us, he did a good job.”

Review by
01/28/2020

“The fence is better than I thought it was going to be.”

Review by
01/28/2020

“The fence looks great and the worker did a great job. The workmanship and the materials are a 5.”

Review by
01/24/2020

“I thought they did a really good job and were professional. Everything was very clean and neat during and after the job was completed. They made some really good suggestions on how to make the project look even better, and I appreciated their design suggestions. I would highly recommend Texas Best Stain.”

Review by
01/24/2020

“Everything turned out great and I would recommend them to a friend.”

Review by
01/24/2020

“Texas Best Stain met or exceeded my expectations in regards to the workmanship.”

Review by
01/23/2020

“I would like to recognize Rocky for his exceptional service and also a gentleman that I spoke with on the phone (I can't remember his name. He was very nice.”

Review by
01/21/2020

“Everything was great.”

Review by
01/21/2020

No review comments provided

Review by
01/20/2020

“All of my expectations were met and exceeded.”

Review by
01/20/2020

“The salesperson, Patrick, was really great.”

Review by
01/06/2020

“Great Company, Very responsive, Great Quality work.”

Review by
01/06/2020

“They were professional and timely. They completed my project promptly.”

Review by
01/06/2020

“I would recognize Kyle for his exceptional service.”

Review by
01/06/2020

“They were very prompt, efficient, and the work was top notch.”

Review by
01/06/2020

“I would like to recognize Justin (I believe that was his name) for his exceptional service.”

Review by
01/06/2020

“I was most satisfied that they came back and fixed a problem I had quickly with no hassles.”

Review by
01/06/2020

“They were timely and that met or exceeded my expectations.”

Review by
01/06/2020

“Texas Best Stain was very easy to work with. Everything was done exactly as expected and on time.”

Review by
01/06/2020

“Texas Best Stain exceeded my expectations.”

Review by
01/06/2020

“I was satisfied with the overall experience. They were very easy to work with and on time. They got it done in a very satisfactory time frame.”

Review by
01/06/2020

“The job was fine, and the fence is good.”

Review by
01/06/2020

No review comments provided

Review by
12/26/2019

“I had a gate installed which was not installed properly from Day 1 and the company provided poor service to come back and fix it. They eventually came back after my persistence to look at it. They made a minor adjustment which only lasted a few months. When they were alerted again, they Refused to come back. I would not recommend this company.”

Review by
12/22/2019

“The entire team did great. Can't recommend them enough.”

Review by
12/22/2019

No review comments provided

Review by
12/22/2019

“Not at this time”

Review by
12/16/2019

No review comments provided

Review by
12/16/2019

No review comments provided

Review by
12/16/2019

No review comments provided

Review by
12/16/2019

“The stain is beautiful and the stain part of the project was excellent.”

Review by
12/15/2019

No review comments provided

Review by
12/15/2019

No review comments provided

Review by
12/15/2019

No review comments provided

Review by
12/15/2019

“Commented previously and provided the names of two individuals (site supervisor and one other). Both were outstanding. Can't remember names now.”

Review by
12/15/2019

No review comments provided

Review by
12/15/2019

“I don't remember her name, but the woman I talked to on the phone was very friendly and professional.”

Review by
12/15/2019

No review comments provided

Review by
12/15/2019

“I will recommend on speed, esthetics, stain and square trade”

Review by
12/15/2019

No review comments provided

Review by
12/14/2019

No review comments provided

Review by
12/13/2019

No review comments provided

Review by
12/13/2019

“I was very disappointed with the communication with the company. I have never done this type of work before and everything was confusing. The company never contacted me after they got paid, when I tried to call them to get them to repair the porch and step. I was very upset with the whole process.”

Review by
12/12/2019

No review comments provided

Review by
12/12/2019

“They showed up when they said they would and did what they were supposed to do.”

Review by
12/12/2019

“They delivered everything I asked for.”

Review by
12/12/2019

“They exceeded all of my expectations.”

Review by
12/12/2019

“They performed as promised!”

Review by
12/12/2019

No review comments provided

Review by
12/12/2019

“Kevin and Rocky both did a great job.”

Review by
12/12/2019

“I would like to recognize Alex Howe, the salesman, for his exceptional service. He came out to do the estimate and was very professional.”

Review by
12/12/2019

“The installation guy was exceptional.”

Review by
12/12/2019

“I would like to recognize the installer and salesman for their exceptional service.”

Review by
12/12/2019

“The team did a terrific job and my fence looks like new! It was great the way they listened to my and went out of their way to ensure the results met or exceeded my expectations. The service and results were excellent and I highly recommend Texas Best Stain.”

Review by
12/12/2019

“I would like to recognize Jeremy for his exceptional service.”

Review by
12/12/2019

“They met all of my expectations.”

Review by
12/12/2019

“The look of the fence was really good made it look brand new.”

Review by
12/12/2019

“The quality exceeded my expectations.”

Review by
12/12/2019

“The fence look nice, they did a good job on it.”

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