Texas Backyard Living
4th year as a Best Pick
certified company
Verified General Liability Ins.
Best Pick Guaranteed

Compiled Score:

Texas Backyard Living has received 4.5 out of 5 stars based on 202 customer surveys conducted through Our Research Partners.
5
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4th year as a Best Pick Call
"We are a local, small business that offers quality fencing and other outdoor solutions at affordable prices for residential and commercial customers. Customer satisfaction is our number one goal. We strive to keep projects on time and under budget, and we look forward to being your quality outdoor solutions specialist."

Rocky Cloninger | Owner
Company Information
Services Offered
Texas Backyard Living designs and installs cedar, spruce, chain-link, and ornamental iron fences for residential and commercial customers. The company offers automatic gates and retaining walls as well as staining and repairs for all structures. The company also designs and builds patio covers, pergolas, decks, and custom outdoor living areas.
Warranty
The company offers a ten-year workmanship warranty on fences and other structures and a three-year limited warranty on stains, excluding decks.
Company History
Rocky Cloninger started the local company in 2012. He and his wife, Michelle, handle day-to-day operations and are involved in every job.
Employee Information
Employees wear uniforms and drive marked vehicles.
Additional Information
Texas Backyard Living uses stains by Wood Defender, Ready Seal, and Behr.
Areas Served
Dallas, Irving, Carrollton, Coppell, Irving, Richardson, Colleyville, Euless, Grapevine, Keller, North Richland Hills, Southlake, Argyle, Flower Mound, Highland Village, Lake Dallas, Lewisville, Allen, Frisco, McKinney, Plano, The Colony
Address
6913 K Avenue #307
Plano, TX 75074
Hours
Mon
8:00 am - 5:00 pm
Tue
8:00 am - 5:00 pm
Wed
8:00 am - 5:00 pm
Thu
8:00 am - 5:00 pm
Fri
8:00 am - 4:00 pm
Sat
Closed
Sun
Closed

Compiled Score:

Texas Backyard Living has received 4.5 out of 5 stars based on 202 customer surveys conducted through Our Research Partners.
5
148
4
21
3
20
2
7
1
6
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
09/18/2021

No review comments provided

Review by
09/15/2021

No review comments provided

Review by
09/11/2021

“Great job.”

Review by
09/10/2021

“If anyone asks me, I will tell them that I am happy with the fence and its quality”

Review by
09/10/2021

“Excellent quality, I get many compliments from neighbors on my fence and retaining wall.”

Review by
09/10/2021

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09/10/2021

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09/10/2021

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09/10/2021

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09/09/2021

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09/09/2021

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09/09/2021

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09/09/2021

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Review by
09/09/2021

“Texas Best Stain was fast and efficient.”

Review by
09/09/2021

“They did a great job. I recommended them to both my neighbors.”

Review by
09/09/2021

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Review by
09/05/2021

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Review by
09/04/2021

“Texas Best Stain is very professional, affordable, and high quality. They pay attention to the details of the project.”

Review by
09/03/2021

“They provided a good quality work at a better price than Angi's List estimate. I kept changing plans to accommodate my neighbor then delays for HOA approval but Rhett kept up with the multiple estimate's until we could proceed.”

Review by
09/03/2021

“Highly recommend Texas Best after having them build a retaining wall and board on board cedar fence for us. Final product is beautiful. We had one small issue with a panel on the gate and they were super quick to come back and repair at no cost. Very happy with both the wall and fence!”

Review by
09/03/2021

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09/03/2021

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09/03/2021

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Review by
09/03/2021

“Contractor did not discuss pulling a permit and started work without pulling one. City came by and stopped work until permit pulled. Then it was determined that the fence was in the easement. This was all the day before the big February freeze. I was without a fence for 2+ weeks and I have dogs which meant I was walking dogs in near 0 temperatures. I told the contractor that I was paying thousands of dollars for a fence so why would I be upset about paying $250 for a permit. Needless to say, I was not pleased and have certainly learned by lesson about getting the permit before work begins.”

Review by
09/03/2021

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Review by
08/28/2021

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08/27/2021

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Review by
08/27/2021

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Review by
08/27/2021

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Review by
08/27/2021

“I never hired a fence company before so I didn't know what to expect. They installed the fence post with nails rather than screws and in one day my dogs tore down the fence and broke out so I replaced them with screws myself. If you're going to replace someone's gate make it as wide as the original. The gate is so narrow I can't get my lawnmower thru it. The older gate was a foot wider.”

Review by
08/27/2021

“They broke my electric pipe, and I was without power for two days.”

Review by
08/26/2021

“Jason and his crew have gone above and beyond to meet our requirements. Jose was very special.”

Review by
08/26/2021

“Texas Best Stain performed excellent work.”

Review by
08/26/2021

“They do a perfect job. I have used them twice and both times it has been perfect. It all worked out exactly how we wanted and it looks beautiful.”

Review by
08/26/2021

No review comments provided

Review by
08/26/2021

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Review by
08/26/2021

“I am giving three stars because there were defects with the fence and their warranty agreement says they will come fix it. I emailed them regarding the defects and I have not heard anything back from them nor has anyone come to fix the damage.”

Review by
08/24/2021

“I have received several positive comments on the finished fence. It would be nice if there was a sign from the company with the name for my neighbors.”

Review by
08/23/2021

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Review by
08/23/2021

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Review by
08/23/2021

“I DO NOT recommend this company. I was looking forward to doing business with them after reading some reviews and talking to the salesman. Unfortunately, what he told me was not what I got. First of all, neither worker spoke English. One spoke very little (about like I do Spanish) so communication was very difficult. I was told by the salesman the old posts would be dug up but instead, they just cut them off at ground level. I also told him I wanted the fence built so that I could add a gate driveway gate at a later date. I don't see how that is possible they way they built the fence. They also did not clean up very well. I am still picking up bits of concrete and nails. Finally, for some reason, they did not put a swing gate up when they built the fence. I waited for literally a close to a month for them to put the gate up. Every time I called, I was told the office manager was in a meeting and would have to wait for her to call me back. I kept being told some would come out but no one showed. When they finally did, the gate did not match the fence and I told them I wanted it fixed and on the part of the fence that is metal, the post were different heights. Once again, no one came out but the office manager very rudely told me I had to pay the last installment. I told her I would not until I was satisfied. She said I could not do that and I told her I sure could. She was extremely rude at best. She would not give me the name of the owner of the company or let me speak to him. Finally after about another month, a guy named Jorge, I believe, came out. He was very nice and good. He wanted to know why they had not leveled the posts when they installed them. He then evened them out. He also couldn't figure out why the others couldn't figure out how to level the gate. He simply took a section of fencing and cut the width to size and it was fine. All in all, it took close to 3 months to get my fence completed! When I do add a driveway gate, I will definitely use a different company.”

Review by
08/22/2021

“Excellent service, competitive price great follow up”

Review by
08/22/2021

“Very nice job.Fence finish is nice. The my only complaint is I would watch them when they install/cut the gates. Both of our gates were cut to short and now bunnies and other critters are free to come and so as they please under the gates. Would love to have this made right.”

Review by
08/22/2021

“We hired TBS to demo and build a new 7' privacy fence and driveway gate at my mothers house. Work exceeded our expectations, Now my mom can enjoy her backyard gardening without worrying about people walking down the alley. Looks great and provides a safer area now at my childhood home.”

Review by
08/22/2021

No review comments provided

Review by
08/22/2021

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Review by
08/22/2021

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Review by
08/22/2021

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Review by
08/22/2021

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Review by
08/22/2021

“Kimbra Pervine is anything but customer satisfaction. Ruth Montgomery got involved and not only agreed with the workers but made it right.”

Review by
08/21/2021

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Review by
08/21/2021

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08/21/2021

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08/21/2021

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Review by
08/21/2021

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Review by
08/20/2021

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Review by
08/20/2021

“I want to thank the Texas Best Stain organization for our new fence. They effectively communicated the entire project schedule and process. I would highly recommend them to anyone looking for a high quality fence product.”

Review by
08/19/2021

“Highly recommend. They were professional and communicated effectively. The work was solid and at a fair price. I’ve had them back since a storm took out another section of fence.”

Review by
08/19/2021

“We used Texas Backyard Living to re-build the fence around our backyard. Our 20 year old fence had fallen into decrepitude. Our new fence is lovely - a big improvement over the old one. It's a bit taller, the boards are horizontal, they straightened out a few odd kinks from the old layout. It's a really nice treated cedar fence and we're very happy with it. The team was a little slow to arrive the first day - they were finishing up another job that took longer than expected - but they finished the work in just a few days. Would highly recommend to anyone seeking a new fence.”

Review by
08/19/2021

“I would definitely recommend this company to anyone who is wanting their fence updated. I had them only replace my back fence but I have plans to have them come back out to replace the two side fences as well.”

Review by
08/19/2021

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08/19/2021

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08/19/2021

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08/19/2021

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08/19/2021

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08/19/2021

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08/19/2021

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08/19/2021

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08/19/2021

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08/19/2021

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08/19/2021

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08/19/2021

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08/19/2021

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08/19/2021

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Review by
10/23/2020

“Overall good experience”

Review by
10/21/2020

“Texas Best Stain was prompt and efficient and did good work, complying with last minute changes to my satisfaction.”

Review by
10/21/2020

“Texas Best Stain made our fence look brand new and got it done in a timely manner.”

Review by
10/17/2020

“Very pleased with the way it went on, and the way it looked afterwards.”

Review by
10/15/2020

“4.5”

Review by
10/15/2020

“They did an absolutely fantastic job. They did cut my cable, but they fixed that. The fence is beautiful. We love it.”

Review by
10/15/2020

“They guys were professional, did the job quick, and I have been happy with the quality of the fence”

Review by
10/15/2020

“Good quality work!”

Review by
10/15/2020

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10/15/2020

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10/15/2020

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10/15/2020

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10/15/2020

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Review by
10/15/2020

“Their scheduler was rude and not customer service focused. The salesperson was very pleasant.”

Review by
10/14/2020

“Very satisfied with work. Would use again.”

Review by
10/13/2020

“They did a great job in one day fence up and they where done Thanks”

Review by
10/13/2020

“The quality of the work is good. Pricing was very competitive.”

Review by
10/13/2020

No review comments provided

Review by
10/06/2020

“While the workmanship was good, the customer service left much to be desired. My patio deck was mis-measured to the tune of an additional $2000.00 plus charge above what was quoted. Not enough material was ordered for my patio roof and since they had already removed the old roof, rain poured in over several days and then flooded into my game room. They tried to install an electric gate I did not order across my driveway. I received an email to confirm work was to begin on my pool deck but the type of material referenced was not what I ordered. When I called to be certain they weren't going to make a mistake, customer service became snippy with me and said of course they were going to put in the correct deck materials (I reminded her they were going to install the wrong fence which is why I called about the deck). Later, when the project was not even half way complete, customer service called me wanting the balance of the invoice paid in full. When I refused, I was told that due to all the "back and forth" they wanted to be sure they were going to get their money. I replied that the "back and forth" was due to errors on her company's part not through fault of mine and since the pace of the work was going poorly, I would not pay in full before the work was complete. I did send some more money but not all. I found their customer service to be sorely lacking.”

Review by
10/05/2020

“We needed a new fence installed after a bad storm. Texas Best Stain was responsive when I reached out for a quote and knowledgeable at our initial meeting. They communicated throughout the process and the finished product was beautiful as promised.”

Review by
10/05/2020

“I would not hesitate to recommend Texas Best Stain for their quality fence installation. I would include a caution about installation in wet conditions.”

Review by
10/04/2020

“Good end product but came with a lot of frustration throughout”

Review by
10/04/2020

“Work was done quickly and efficiently. Although the final price ended up being about 10% more than what I was quoted for due to an estimator error, the price and quality of the work/materials is very competitive. I do not think you can do better for this price and quality. Below average pricing for average work makes it very valuable”

Review by
10/02/2020

“A more qualified crew should have been sent for the job.”

Review by
10/01/2020

“All good. Would rehire. Would recommend.”

Review by
10/01/2020

“Very easy to work with and the work was completed well and timely.”

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