Pacific Heating & Cooling
4th year as a Best Pick
certified company
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Pacific Heating & Cooling has received 4.7 out of 5 stars based on 134 customer surveys conducted through Our Research Partners.
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4th year as a Best Pick Call
"Pacific Heating & Cooling is 'Washington's Leader in Home Comfort.' Our company's mission is to enrich the lives of our team, their families, and our community by providing safe, reliable, and efficient home comfort systems."

?Hungate Family
Company Information
Services Offered
Pacific Heating & Cooling replaces, repairs, and services HVAC equipment and indoor air quality systems for residential customers in addition to providing duct cleaning and 24/7 emergency service.
Services Not Offered
The company does not work on oil comfort systems or fireplaces.
Warranty
Pacific Heating & Cooling honors manufacturers' warranties and provides extended warranties and guarantees ranging from one to ten years.
Company History
The company started in 1984.
Distinctions
Pacific Heating & Cooling was chosen as The NEWS' 2017 Best Contractor to Work For in the West region, was named the Best Medium Business by South Sound Magazine for 2016 and 2018, and is Great Place to Work Certified 2020-2021.
Employee Information
Employees drive marked vehicles, wear uniforms and shoe covers, and undergo background checks and drug testing.
Areas Served
Auburn, Bonney Lake, Des Moines, Federal Way, Gig Harbor, Kent, Lakewood, Maple Valley, Milton, Pacific, Puyallup, Renton, Seattle, Spanaway, Sumner, Tacoma, University Place
Address
8607 Durango Street SW Suite A
Tacoma, WA 98499
Hours
Mon
Open 24 hours
Tue
Open 24 hours
Wed
Open 24 hours
Thu
Open 24 hours
Fri
Open 24 hours
Sat
Open 24 hours
Sun
Open 24 hours

Compiled Score:

Pacific Heating & Cooling has received 4.7 out of 5 stars based on 134 customer surveys conducted through Our Research Partners.
5
119
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4
3
6
2
2
1
3
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
10/03/2021

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09/27/2021

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09/27/2021

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08/13/2021

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08/11/2021

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08/11/2021

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08/11/2021

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08/11/2021

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08/11/2021

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08/11/2021

“Everyone was so professional and friendly. The work was done when they told me. I would recommend them highly.”

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08/05/2021

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08/04/2021

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08/04/2021

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08/04/2021

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07/31/2021

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07/31/2021

“Scheduled service is timely. Service person is courteous and efficient.”

Review by
07/31/2021

“Can't at this time my semi-annual cleaning and tune up has been put off two times so far.”

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07/30/2021

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07/30/2021

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07/30/2021

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07/30/2021

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07/30/2021

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07/30/2021

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Review by
07/30/2021

“I would likely recommend both the duct cleaning personnel and the installers on my project They were very professional and knowledgeable. Pacific heating and air as a whole the customer service needs to be a little more knowledgeable on simple issues, instead of trying to charge you for a service call that's not needed.”

Review by
07/30/2021

“This company has the greatest employees. Always friendly, know what they are doing and are willing to explain what is going with equipment”

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07/30/2021

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Review by
01/11/2021

“L”

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01/11/2021

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01/11/2021

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Review by
11/19/2020

“It is the best money I ever spent. They installed a new furnace and air conditioning unit.”

Review by
11/18/2020

“They done excellent work and were very courteous. Highly recommend. Went beyond expectations and answered all my questions.”

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11/18/2020

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11/18/2020

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11/18/2020

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11/18/2020

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11/18/2020

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11/18/2020

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11/17/2020

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11/17/2020

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11/17/2020

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11/17/2020

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11/17/2020

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11/17/2020

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11/17/2020

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Review by
11/17/2020

“The guys did a great job.”

Review by
11/17/2020

“They did a really good job, I would recommend the company. They were very professional and courteous.”

Review by
11/17/2020

“I am very satisfied of their service, they are very courteous and helpful.”

Review by
11/17/2020

“My husband and I have been doing business with them for more than 15 years and they are superb. I would not go to anyone else.”

Review by
11/17/2020

“Each technician that came out was very professional, and they did not try to upsell me.”

Review by
11/17/2020

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Review by
11/17/2020

“I've had some problems with the automatic part, I had to turn the heating system down every night and on every morning. and I'm not sure how to fix it. It heats okay but it's not automatically turning off and back on like it's supposed to.”

Review by
11/16/2020

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11/13/2020

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Review by
11/13/2020

“When I bought my house both of the HVAC systems had some issues. Pacific Heating & Cooling were willing to work with me to make them last as long as possible. They advised me of the problems and gave me options. When I chose to delay replacing each of the systems until it was absolutely necessary they were very cooperative and helpful in making that work for me. I have now replaced both systems.”

Review by
11/13/2020

“My husband and I enjoyed our years of having your help with our heating/cooling equipment. HOWEVER: We no longer live at that address. I sold the house after his death and moved to another part of the state.”

Review by
11/13/2020

“Most of the technicians have been very knowledgeable and courteous, that have come out from this company”

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11/13/2020

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11/13/2020

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11/13/2020

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11/13/2020

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11/13/2020

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11/13/2020

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11/13/2020

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11/13/2020

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07/08/2019

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06/27/2019

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Review by
06/27/2019

“HIGHLY RECOMMEND Pacific Heating & Cooling (PH&C). Great company -- they obviously have a enviable corporate culture for their staff, employees, technicians -- highly customer focused. See additional comments below.”

Review by
06/27/2019

“They've done a really good job on my house every time. They've been very polite and very punctual.”

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06/26/2019

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06/26/2019

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06/26/2019

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06/24/2019

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06/24/2019

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Review by
06/24/2019

“Prompt, professional service. Customer oriented, quality products and workmanship. Highly recommend.”

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06/23/2019

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06/23/2019

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06/23/2019

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06/23/2019

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06/23/2019

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06/19/2019

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Review by
06/18/2019

“They were honest and professional at all times. They are not the least expensive option, however they will provide the best service.”

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06/17/2019

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06/17/2019

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06/17/2019

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06/16/2019

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06/16/2019

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06/14/2019

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06/14/2019

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06/14/2019

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Review by
06/14/2019

“I used them for a house that I recently sold. They did an inspection on my new home and did a service on my fiancé’s furnace as well. It has always been a great service.”

Review by
06/13/2019

“Pacific Heating & Cooling did an awesome job.”

Review by
06/13/2019

“The service person did very well giving me information for prior-prevention treatment and educating me on what to do to keep everything functioning properly which was great.”

Review by
06/13/2019

“They are very efficient and skilled. The outcomes with their services are incredible.”

Review by
06/13/2019

“I would recommend them!”

Review by
06/13/2019

“They came out and were very knowledgeable and helped me out a lot. The first time when they told me what was wrong, I didn't listen and then ended up doing what they said and getting the part. I appreciated them working with me on that.”

Review by
06/13/2019

“They did a very good job, were prompt and left the place clean.”

Review by
06/13/2019

“I love my central heat and air! I am so very happy with it, especially after yesterday with how hot it was outside and how cool it was inside my house.”

Review by
06/13/2019

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Review by
06/13/2019

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Review by
06/13/2019

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