Pacific Heating & Cooling
3rd year as a Best Pick
certified company
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Pacific Heating & Cooling has received 4.7 out of 5 stars based on 130 customer surveys conducted through GuildQuality.
5
108
4
12
3
4
2
0
1
6
3rd year as a Best Pick Call

Company Message Regarding COVID-19

We are Open and Here to Help You!
During these uncertain times, Pacific Heating & Cooling wants homeowners in our community to know that we're still here to provide essential heating and cooling services to keep your homes comfort system functioning - and keep families as comfortable and relaxed as possible. Your homes comfort, health and safety is our number one priority.
"Our company's mission and philosophy are the basis of every decision we make: 'Win, Win, Win', meaning our customers win, employees win, and finally, the company wins."

Peter Hungate | Founder
Company Information
Services Offered
Pacific Heating & Cooling offers duct cleaning, sanitization, maintenance, sealing, and replacement for residential customers in addition to providing dryer vent cleaning and UV air purifier installation.
Warranty
Pacific Heating & Cooling honors manufacturers' warranties and provides extended warranties and guarantees ranging from one to ten years.
Company History
The company started in 1984.
Distinctions
Pacific Heating & Cooling was chosen as The NEWS' 2017 Best Contractor to Work For in the West region. The company was named the Best Medium Business by South Sound Magazine for 2016 and 2018.
Employee Information
Employees drive marked vehicles, wear uniforms and shoe covers, and undergo background checks and drug testing.
Areas Served
Auburn, Bonney Lake, Des Moines, Federal Way, Gig Harbor, Kent, Lakewood, Maple Valley, Milton, Pacific, Puyallup, Renton, Seattle, Spanaway, Sumner, Tacoma, University Place
Address
8607 Durango Street SW Suite A
Tacoma, WA 98499
Hours
Mon
Open 24 hours
Tue
Open 24 hours
Wed
Open 24 hours
Thu
Open 24 hours
Fri
Open 24 hours
Sat
Open 24 hours
Sun
Open 24 hours

Compiled Score:

Pacific Heating & Cooling has received 4.7 out of 5 stars based on 130 customer surveys conducted through GuildQuality.
5
108
4
12
3
4
2
0
1
6
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
08/13/2021

No review comments provided

Review by
08/11/2021

“Everyone was so professional and friendly. The work was done when they told me. I would recommend them highly.”

Review by
08/11/2021

“We had a question on our system They answered our question and explain everything to our satisfaction. Thank you”

Review by
08/11/2021

No review comments provided

Review by
08/11/2021

No review comments provided

Review by
08/11/2021

No review comments provided

Review by
08/11/2021

“Not at this time”

Review by
08/05/2021

No review comments provided

Review by
08/04/2021

No review comments provided

Review by
08/04/2021

“The determination to get the fix right. The quality of workmanship of the installation and repair crews. Both were very friendy,knowledgeable., and definitely wanted to get it right.”

Review by
08/04/2021

No review comments provided

Review by
07/31/2021

“Scheduled service is timely. Service person is courteous and efficient.”

Review by
07/31/2021

No review comments provided

Review by
07/30/2021

No review comments provided

Review by
07/30/2021

No review comments provided

Review by
07/30/2021

No review comments provided

Review by
07/30/2021

“This company has the greatest employees. Always friendly, know what they are doing and are willing to explain what is going with equipment”

Review by
07/30/2021

No review comments provided

Review by
07/30/2021

No review comments provided

Review by
07/30/2021

“I would likely recommend both the duct cleaning personnel and the installers on my project They were very professional and knowledgeable. Pacific heating and air as a whole the customer service needs to be a little more knowledgeable on simple issues, instead of trying to charge you for a service call that's not needed.”

Review by
07/30/2021

No review comments provided

Review by
07/30/2021

No review comments provided

Review by
01/11/2021

No review comments provided

Review by
01/11/2021

No review comments provided

Review by
01/11/2021

“L”

Review by
11/19/2020

“They had great professionalism, and the installation was neat and clean.”

Review by
11/18/2020

No review comments provided

Review by
11/18/2020

No review comments provided

Review by
11/18/2020

“They done excellent work and were very courteous. Highly recommend. Went beyond expectations and answered all my questions.”

Review by
11/18/2020

No review comments provided

Review by
11/18/2020

“Every technician who has been here either for the installation of our complete system or just the normal checkups, has been very knowledgeable and professional while super friendly at the same time. A feather in the cap of who trains your techs.”

Review by
11/18/2020

No review comments provided

Review by
11/18/2020

No review comments provided

Review by
11/17/2020

“Installer who are very good at what they do.”

Review by
11/17/2020

“I would like to recognize the team that came to my house, They were very friendly and helpful. They've been here multiple times. The last time they were here they said they felt they overcharged me so they did some extra work.”

Review by
11/17/2020

“Both employees were very knowledgeable, professional, very polite, and very respectful.”

Review by
11/17/2020

No review comments provided

Review by
11/17/2020

“They met or exceeded my expectations with the whole system. They did a great job.”

Review by
11/17/2020

“Pacific Heating & Cooling always accomplished what I wanted them to do. It's hard to exceed my expectations but they did a beautiful job.”

Review by
11/17/2020

“They did a really good job, I would recommend the company. They were very professional and courteous.”

Review by
11/17/2020

“I am very satisfied of their service, they are very courteous and helpful.”

Review by
11/17/2020

“The guys did a great job.”

Review by
11/17/2020

“They always do excellent work and I expect that every time.”

Review by
11/17/2020

“Everyone there is fantastic. Even the receptionist that calls and sets up the appointments. they show up on time, take care of everything, and I have already recommended them to everybody.”

Review by
11/17/2020

“Most of the technicians that came out were exceptional.”

Review by
11/17/2020

“I would like to recognize the rep who came out initially and worked with us to find the right furnace at the right price. He had great customer service. I would love to work with him again. I believe his name was Bill or Brad.”

Review by
11/17/2020

“I've had some problems with the automatic part, I had to turn the heating system down every night and on every morning. and I'm not sure how to fix it. It heats okay but it's not automatically turning off and back on like it's supposed to.”

Review by
11/16/2020

No review comments provided

Review by
11/13/2020

“Most of the technicians have been very knowledgeable and courteous, that have come out from this company”

Review by
11/13/2020

“My husband and I enjoyed our years of having your help with our heating/cooling equipment. HOWEVER: We no longer live at that address. I sold the house after his death and moved to another part of the state.”

Review by
11/13/2020

No review comments provided

Review by
11/13/2020

No review comments provided

Review by
11/13/2020

No review comments provided

Review by
11/13/2020

No review comments provided

Review by
11/13/2020

No review comments provided

Review by
11/13/2020

“When I bought my house both of the HVAC systems had some issues. Pacific Heating & Cooling were willing to work with me to make them last as long as possible. They advised me of the problems and gave me options. When I chose to delay replacing each of the systems until it was absolutely necessary they were very cooperative and helpful in making that work for me. I have now replaced both systems.”

Review by
11/13/2020

No review comments provided

Review by
11/13/2020

No review comments provided

Review by
11/13/2020

No review comments provided

Review by
11/13/2020

No review comments provided

Review by
07/08/2019

No review comments provided

Review by
06/27/2019

“I can't remember all of the names of the people from Pacific Heating & Cooling, but everyone was really great!”

Review by
06/27/2019

“HIGHLY RECOMMEND Pacific Heating & Cooling (PH&C). Great company—they obviously have a enviable corporate culture for their staff, employees, technicians—highly customer focused. See additional comments below.”

Review by
06/27/2019

“They've done a really good job on my house every time. They've been very polite and very punctual.”

Review by
06/26/2019

“I would like to recognize their call center because they always call before coming, and they call afterward to see if things are okay. They've been very good about following up.”

Review by
06/26/2019

“Steve M. An amazing, more than a technician genius. He knew what the problem was in the beginning.”

Review by
06/26/2019

“They came to fix the pipes.”

Review by
06/24/2019

No review comments provided

Review by
06/24/2019

“Prompt, professional service. Customer oriented, quality products and workmanship. Highly recommend.”

Review by
06/24/2019

No review comments provided

Review by
06/23/2019

No review comments provided

Review by
06/23/2019

No review comments provided

Review by
06/23/2019

No review comments provided

Review by
06/23/2019

No review comments provided

Review by
06/23/2019

No review comments provided

Review by
06/19/2019

No review comments provided

Review by
06/18/2019

“They were honest and professional at all times. They are not the least expensive option, however they will provide the best service.”

Review by
06/17/2019

No review comments provided

Review by
06/17/2019

No review comments provided

Review by
06/17/2019

No review comments provided

Review by
06/16/2019

No review comments provided

Review by
06/16/2019

No review comments provided

Review by
06/14/2019

“Quality of work is great”

Review by
06/14/2019

No review comments provided

Review by
06/14/2019

“I used them for a house that I recently sold. They did an inspection on my new home and did a service on my fianc?'s furnace as well. It has always been a great service.”

Review by
06/14/2019

“When I would call, no one would ever return my calls.”

Review by
06/13/2019

“They were awesome in everything they did. They communicated, were professional, and clean.”

Review by
06/13/2019

“Pacific Heating & Cooling met all of my expectations with everything.”

Review by
06/13/2019

“I would recognize the guys who did the install for their exceptional service. They were absolutely wonderful!”

Review by
06/13/2019

“They are very efficient and skilled. The outcomes with their services are incredible.”

Review by
06/13/2019

“I would like to recognize the service technician for his exceptional service.”

Review by
06/13/2019

“They came on time and did the work.”

Review by
06/13/2019

“Pacific Heating & Cooling did an awesome job.”

Review by
06/13/2019

“They met or exceeded my expectations as I liked the idea of putting on the shoe coverings, so the carpet didn't get dirty. They told me what they were going to do and how they were going to do it. He explained what was going on and then it was time for the billing at the end. He was very courteous and knowledgeable and I really appreciated that.”

Review by
06/13/2019

“I would recommend them!”

Review by
06/13/2019

No review comments provided

Review by
06/13/2019

“I would like to recognize the workers. I had five service calls and a total of two guys. They were good and I would recommend them.”

Review by
06/13/2019

“The lead technician was very knowledgeable. Even though he didn't have to explain things to me, I did ask a lot of questions, and he answered all of them for me.”

Review by
06/13/2019

“The service person did very well giving me information for prior-prevention treatment and educating me on what to do to keep everything functioning properly which was great.”

Review by
06/13/2019

No review comments provided

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