Frontier Foundation & Crawl Space Repair

Cheryl Leslie

a month ago

WOW. We just had the BrightWall system installed in our basement and it looks fantastic. Frontier installed our sump pump system a couple of years ago and this new wall system elevates our basement experience to a new level. Nick Tuttle was the foreman for both jobs which tells me Frontier hires good experience and retains them well. He was great at keeping us informed throughout the project. His crew, Zach and Carreal M were great as well. They picked up and left it as clean as they found it. You will not be disappointed with Frontier's service and products.

Jessica James

2 months ago

On July 6th, after saving for 5+ years, my husband and I were finally able to make a huge investment in our home having our floors replaced and our foundation completely redone. From start to finish, our experience was absolutely amazing. The amount of care, effort, professionalism, and communication throughout the entire process truly blew us away. Our crew of three worked for three days straight in 90+ degree heat, and they worked HARD. They were incredibly thorough and even took the time to point out things we had no idea about, including a loose air duct and a leak in our outdoor faucet. That level of care and attention to detail meant so much to us. Lord knows I love to talk 😂, but hard, honest work deserves to be recognized! Our delay in leaving a review was simply because we were busy unpacking and getting our home back in order but we absolutely had to give a HUGE shoutout to Josh W., Nathan C., and Dillan V. 💜 Thank you three so much for taking such great care of our home and completing our full encapsulation. We genuinely feel like we got incredibly lucky with our crew, and we are so grateful for all of your hard work! Thank you, Josh, Nathan, and Dillan! You guys were amazing! 💜🏡

Carol Green

a month ago

We have been homeowners for forty-five years with an abundance of home repair experiences. Frontier Foundation & Crawl Space Repair, out of Joelton, TN, did everything right. From start to finish, this company exceeded our expectations in every way. Everyone who came into our home was respectful and demonstrated the highest level of professionalism, workmanship, and integrity during the whole process of installing the Water Guard and TripleSafe Sump System. The salesman, Chris H., dedicated himself to educating us, and explaining how Frontier’s waterproofing system would fix the moisture problems in our walkout basement. We trusted him and appreciated his no-pressure demeanor. Today the installation crew (Jordan M, Brandon R, and Jordan K) led by foreman Zach J, did an impeccable job from the hard work of jackhammering a hundred feet of concrete perimeter, carrying away dozens of buckets of concrete, installing the whole amazing system, concreting over the drain, installing a dehumidifier to drain into the sump, and getting the whole system up and running (with temporary extension cords until the electrician gets here to install new 20-amp outlets). We look forward to a dry basement and improved air quality in our whole house. We are so amazed and grateful.

Tim Landstrom

5 months ago

“Basement to Beautiful” install. This was phase 3 of my basement waterproofing project, the second of which Nick T was the foreman. He and his crew that included Zack S and Bryce S did a great job. They completed the project in a single day, making sure that they stayed late until the job was done. Now I’m looking forward to remodeling the inside trusting in the knowledge that the waterproofing is complete!

Linda Freeman

4 months ago

Back in March, I called a HVAC company to service our units and get a quote on cleaning our ductwork. Upon opening the main floor unit, the tech discovered mold and went under the house to investigate. He told me it wouldn’t do any good to clean the ductwork until the crawl space problem he discovered was resolved. He gave me some companies to call and I ended up going with Frontier. I knew there was a problem and he seemed to be honest because the previous company said we needed 2 sump pumps and this guy said we didn’t need any because there were no water lines on the foundation but we needed encapsulation. We signed with them in March and they started working the end of May. 1st phase was to remove the vapor barrier and remove the mold, the wood looks brand new. Second phase was to encapsulate and set a dehumidifier. Third phase was to run electric to the dehumidifier. During this process there were at least 8 different men under the house. After finishing the encapsulation, Tony gave this crew the last of what was owed. He said while the ‘lead guy’ in his 20’s was finishing loading his truck, they stood outside talking quite a while. As an almost afterthought or he just remembered to tell him, he said, ‘Oh by the way…you have a very slow leak under your house and it’s been leaking for quite some time. Probably years.’ Please refer to pictures starting after the opening to the crawl space. When looking through all the previous pictures, you see shiny ductwork and somehow 8 different people ’missed’ this and wasn’t photographed until this kid heard a drip every so often???? Every representative of this company said I’m sorry this was missed but every house can benefit from encapsulation. I’m sorry, I didn’t call you to find out what could benefit our house, I called you to find the source of the problem. YOU HAD ONE JOB! When I said, ‘what if this kid didn’t tell us, we would still have the air quality problem you sold this deal on?’ and they kept saying thank goodness he found it. The operations manager Logan offered to fix the leak and replace the portion of ductwork the leak damaged. I told him that is unacceptable. He asked what would make it right, I said to refund our money, less the mold removal. I already had the leak fixed and he reimbursed with a check I couldn’t cash because he put Tony’s name on it with my last name. After calling the HVAC back to clean the rest, they said they couldn’t clean the ductwork and it would have to be replaced. He quoted me $17,000. Logan consulted with the HVAC trying to get him to give him a price for just that damaged part!!! He told him all of it needed replacing. They weren’t willing to pay for that. I figured if they didn’t have the decency to make it right, I would let you know about their unethical business practices. Looking back, the very fact the guy who’s job was to find the source of the problem, WROTE MY SON’S NAME IN MOLD and photographed it, just set really wrong with me. At first I laughed it off and said nice touch because I knew a fix was needed…he just ‘missed’ the real problem, but hey, thank goodness that 20 year old kid spoke up. My line of thinking would have been to fix the leak, replace the ductwork, AND THEN RE-ASSESS. I did consult legal advice and I would advise everyone to read every line of a contract…they write them so they can take advantage of people.