Olshan Foundation Repair

Saundra Reyes

5 months ago

Les was the Technician that came out to evaluate my home. He was a really nice guy, experienced in foundation issues. He explained what was going on and how and what they can do to lift and support the home. I chose Olshan mainly due to the Cable Lock ST Plus System that they use. I feel that is a safer and more secure option with the steel and concrete, rather than just steel. The team did a great job and cleaned up afterwards. I even had the driveway lifted. Thank you Olshan! I can sleep better at night now knowing my house wont sink anymore. Living in Buda, this whole area is having foundation issues now.

The Williams’

5 months ago

UPDATE NOW THAT WORK IS COMPLETE: The crew had a BLANTANT disrespect for my property! Company compensated me $600 and paid for the after project plumbing inspection yet I have 2 patches in my garage where cement was jack hammered because they got “confused”, destroyed custom pathway, missing 4 landscape lights, broke retractable gate in interior of my house. The Good: 1. Foundation is better. Some cracks are not visible anymore. 2. Technician (Sara), Production Manager (Gerald), Supervisor (Alex), and office staff (Marissa/Samantha) embody the customer service Olsham’s repeatedly boasted about. These personnel are absolute amazing and did all they could to rectify the situation. The Bad: 1. My property was treated like a new build construction project. Zero regard for my property. The crew left the front door wide open during their lunch, ran a wheel barrel into the baby gate harness on the wall causing it to be stripped from the wall and damage to the wall. As we complained, the workers got worse, dragged their wheel barrels across my landscape rock walkway that did NOT interfere with with the job, tracked mud in my house from not covering their shoes, didn’t use a tamping took until my elderly mother asked them, left wide gaps between concrete walkway and landscape,moved gym mats and put them IN OUR GRASS without asking. Project manager (will) told us “it takes 7 days for grass to die” when my mom mentioned this. They discharged my garage opener without our knowledge. They had to get out of their vehicle to tell my mom they “put it in manual mode” when they saw her trying to operate the key pad. They didn’t tell us we needed to cover anything and got dust all over our garage day, Left trash in the yard after they left each day. 2.Caused a gas leak when they were putting the dirt back in. The gas flag marking were also removed by the crew (they casually stuck one back on the ground when we mentioned it) 4. Crew acted like it was an inconvenience to put wood over holes so we could walk by. They also said “no hable espanol” while laughing when we would come check on work (with the supervisor Jose/proceeded to laugh and talk in Spanish). 5. We were told there would be an English speaking supervisor on site at all Times. Jose left one day for Atleast 1.5 hours leaving no one there for us to communicate with WHILE work was still performed. 6. Project Manager (Will) told me by phone, “I will eventually make it out to your house and we can talk more” when we were identifying issues/zero control over the crew and fed into their disrespect. He didn’t explain much/bothered we refused to do a final walk through IN THE DARK WITH PHONE FLASHLIGHTS to sign off on the job. He didn’t have the crew pack the dirty down. 7. Landscape rocks were redone (after we complained to the Production Manager) yet the rocks they used to fix it no where near matched. We were shown the tocks AFTER they had already started “fixing”‘what they destroyed. I no longer wanted anything to do with this company after all the other issues so I didn’t tell them to take the wrong rocks out. The next day, I slipped and fell on the rocks because the rocks are similiar to gravel and not river rocks. My previous landscape rocks were GLUED DOWN. Again, no care. Common sense would tell you to take a rock to match it. Rocks and tiny pebbles look completed different. 8. They broke a sprinkler and told us for 3 days it would be fixed each day. When finally fixed, they tried to tell me it spraying under ground was how it was supposed to be. They finally actually fixed it after again laughing and saying “no hable espanol” about me. Work should always be up to standard… especially if it cost $100 per hole if they have to come back out to adjust your pilings after 1 year. Enjoy the pictures of the lack of professionalism (taking a lunch break laying in my yard) and the work they thought was ok. DO NOT ALLOW WILVIN OR JOSE ON YOUR PROPERTY OR CREWS ASSIGNED TO THEM.

Verna Browning

2 months ago

We have been concerned that our foundation was shifting and requested an evaluation from Olshan Foundation Solutions. Michael Johns, Certified Foundation Repair Specialist, came to our home and did a thorough and comprehensive evaluation and review. He was very professional and extremely knowledgeable. He provided good explanations of his findings, addressed all of our issues and concerns in a succinct and concise manner, and answered all of our questions. His conclusion was that we did not need foundation repair services at this time. Michael is a valuable asset for Olshan Foundation Solutions. He represents the Olshan brand in a "first-class, top-drawer manner." We are appreciative of his honesty and that he did not try to sell us services we do not need.

Brianne S

4 months ago

12/21: (Since I cant add to the Williams review below) about 9 days after the work completed, my mulch is now sinking under my home about 9 feet from the front door. Looks like the hole was not properly packed. Way too many issues using this company so my next stop will be the Better Business Bureau. I just casually spotted this as i was walking to my front door after trying to fix the glued down rock walkway up to my porch. I wonder how many more surprises I’ll find that end up being hazards due to their work.

Justin Petru

2 months ago

Great experience from the beginning to end. Was very easy to schedule the consultation on the website and was able to get scheduled without a long wait time. Cameron came out to do the original measurements and inspection and was super kind and helpful with the questions I had. He was also very kind and understanding with my toddler, showing him the equipment and socializing with him as he got the inspection done. That goes a long way in my book. The crew that came out and did the work were amazing as well. Joe made sure to inform me when they arrived each day and kept me up to date on the process throughout. I can’t thank Cameron, Joe G, Carlos S, Edgar L, Antonio P, Roberto A, and Gabriel G enough for taking care of our home. It’s great having the peace of mind that it’s fixed and not getting any worse.