John Nugent & Sons
11th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

John Nugent & Sons has received 4.7 out of 5 stars based on 228 customer surveys conducted through Our Research Partners.
5
193
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11
2
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5
11th year as a Best Pick Call
"As a family-owned-and-operated company in business for 47 years, we are committed to delivering the best service. From our friendly office staff to our trained and certified technicians, we are dedicated to providing complete customer satisfaction. We stand behind all of our work and treat each customer like family."

Patrick Nugent | President
Company Information
Services Offered
John Nugent & Sons is a full-service air conditioning and heating company offering residential and light commercial sales, service, repair, and installation of air conditioners, heat pumps, furnaces, air cleaners, boilers, humidifiers, geothermal systems, and other home comfort equipment, in addition to standby whole-house generators.
Warranty
The company offers a one-year warranty on repairs and up to a ten-year warranty on labor and parts on new equipment installations.
Company History
John Nugent founded the company in 1975 with his sons Patrick and Stephen. John Nugent & Sons remains family owned and operated.
Distinctions
The company is a Carrier Factory Authorized Dealer and a Carrier President's Award winner.
Employee Information
Technicians are NATE-certified and undergo background checks, drug testing, and factory-authorized training.
Areas Served
Alexandria, Annandale, Burke, Centreville, Chantilly, Fairfax, Falls Church, Herndon, Lorton, McLean, Reston, Springfield, Vienna, Aldie, Ashburn, Leesburg, Purcellville, Sterling, Arlington
Address
45921 Maries Road
Sterling, VA 20166
Hours
Mon
7:00 am - 10:00 pm
Tue
7:00 am - 10:00 pm
Wed
7:00 am - 10:00 pm
Thu
7:00 am - 10:00 pm
Fri
7:00 am - 10:00 pm
Sat
7:00 am - 10:00 pm
Sun
7:00 am - 10:00 pm
Licenses
#2705004543

Compiled Score:

John Nugent & Sons has received 4.7 out of 5 stars based on 228 customer surveys conducted through Our Research Partners.
5
193
4
15
3
11
2
4
1
5
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
10/30/2021

“We have used John Nugent and Sons for decades, including plumbing, HVAC, and electrical.”

Review by
10/29/2021

No review comments provided

Review by
10/28/2021

“I have been a Nugent customer for many years. I have been pleased with their service, especially the practice of getting the home ready for the upcoming season. Mr. Chung has been our service rep for a long time and I request him each year that I make our appointment.”

Review by
10/28/2021

“Overall the work was 4/5, which was based on one experience.”

Review by
10/27/2021

“They are very Professional, knowledgeable and friendly .”

Review by
10/27/2021

“My back up generator had a problem in the past, it was quickly analyzed, and expeditiously handled. Since then, they handle the service every year. They are a great company.”

Review by
10/27/2021

No review comments provided

Review by
10/27/2021

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Review by
10/27/2021

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Review by
09/17/2021

“see below.”

Review by
09/11/2021

“John Nugent & Sons has served my needs for several decades. I continue using them because they have never let me down. They are professional and efficient--serious but friendly,”

Review by
09/11/2021

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Review by
09/10/2021

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09/10/2021

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09/10/2021

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Review by
09/10/2021

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Review by
09/10/2021

“Great plumber!”

Review by
09/10/2021

“I would certainly recommend Nugent and Sons, and have already done so.”

Review by
09/10/2021

No review comments provided

Review by
09/10/2021

“It took repeated visits (and significant costs) to solve a plumbing issue last year bk the technician did not fully listen to me the first time. Additionally, I requested a quote for a new electrical panel which was about twice the price that others quoted and less bandwidth.”

Review by
09/09/2021

“Their plumber did excellent work, but was expensive.”

Review by
09/08/2021

No review comments provided

Review by
09/08/2021

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Review by
09/07/2021

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Review by
09/05/2021

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Review by
09/05/2021

“MAIN AIR CONDITIONING FAILED IN JULY, JOHN NUGENT TECH DIGNOSED THE PROBL AND 5AND INSTALLED THE ORDERED THE PROPER PARTS WE HAD AC WITHIN 3DAYS. VERY SATISFIED”

Review by
09/04/2021

“Nugent staff is polite and efficient. They did an excellent job.”

Review by
09/04/2021

No review comments provided

Review by
09/03/2021

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Review by
09/03/2021

“It has been almost 3 years since installation of our whole house generator. The installation was outstanding. No issues since then with generator not working when needed. However, there were issues related to wi-fi connections with my computer but they were ultimately resolved by one of the electricians. He was patience with us to get the issue resolved. Installation of a whole house generator (22KW) is not cheap. So be prepared to pay up and this includes installation of tank plus cost of propane (400 gallaon tank) which is not installed by electricians. Communications with the staff was excellent.”

Review by
09/03/2021

“John Nugent & Sons have done several plumbing jobs for us and also installed a new furnace. They do excellent work!”

Review by
09/03/2021

“I called for a plumber and both times, i received professional and courteous help and best of all, Nugent was on time and efficient and fixed the problems the first time !”

Review by
09/03/2021

“Their technicis ans have always been prompt in arriving and thorough and tidy in their work.”

Review by
09/03/2021

“Very happy with John Nugent & Sons and would definitely use them again! We had a clogged sewer line that had started backing up into the basement and they were able to come out the same day and take care of it. Super friendly and explained in detail what the issue was, how they would fix it, and also went over mitigation strategies to prevent this from occurring again. Truly top notch customer service and workmanship!”

Review by
09/03/2021

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09/03/2021

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09/03/2021

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09/03/2021

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09/03/2021

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09/03/2021

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09/03/2021

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09/03/2021

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09/03/2021

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09/03/2021

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09/02/2021

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Review by
08/28/2021

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08/27/2021

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Review by
08/27/2021

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Review by
08/27/2021

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Review by
08/27/2021

“I am a ‘forever’ customer with John Nugent & Sons and they are the caretakers of my entire HVAC system, hot water heater and various plumbing parts. They are ever professional, provide the ultimate quality in customer service and over the years I have already recommended to my friends.”

Review by
08/27/2021

“It was an emergency repair. The shower would not shut off late evening. The plumber returned my call quickly but said he lived too far, it would be too expensive to come out and he did not carry the parts for this type of faucet (Hans Grohe). I shut off the water supply to the house for the evening. He came early morning and closed off the water in the shower valve itself. He advised me to take a picture of the part, contact the manufacturer myself and when the part arrived to call Nugent for installation. He said it was too "high end" for Nugent to handle or order the part. I was left on my own to figure out how to do all of it. I don't know what Nugent considers "high end" as the part cost $80. While I was appreciative of emergency call back and having the plumber shut off the specific water valve, there was very little initiative or proactiveness. I used a different plumbing firm to install the part.”

Review by
08/27/2021

“Excellent !! I highly recommend NUGENT !! The best by far in Northern VA.”

Review by
08/26/2021

“JNS did a great job installing an attic exhaust fan. It gives me peace of mind knowing humidity and heat are being ejected.”

Review by
08/26/2021

“A few months ago I had two relatively minor plumbing issues, and another that I'd hoped would be minor but which turned out to be more than I could comfortably afford at the time. Their man took care of the two minor issues quickly and thoroughly, reviewed my options on the other thing, then gave me (at no extra charge) a "quick fix" on that which worked just fine for the time being (though I will have to get it properly fixed at some point - and I know who I'm gonna call to do it!). He was very pleasant to deal with, and very informative - as were the office staff I spoke with on the phone (before and after). I won't hesitate to use John Nugent & Sons again.”

Review by
08/26/2021

“John Nugent & Sons do quality work.”

Review by
08/26/2021

“Nugent is definitely the best! Their service and personnel cannot be beat for their expertise, professionalism, and commitment to those who depend on them. We trust them completely. We wouldn't consider using any other company but Nugent for our needs. Thanks Nugent!!!”

Review by
08/26/2021

“Prompt, professional, get it right the first time and leave the site clean after the work is done.”

Review by
08/26/2021

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08/26/2021

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08/26/2021

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08/26/2021

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08/26/2021

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08/26/2021

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08/26/2021

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Review by
08/26/2021

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Review by
08/26/2021

“I called to get service for my Briggs and Stratton home generator. Two guys arrived as scheduled (several days out from when I called), took a quick look and told me, "we really don't service Briggs and Stratton generators. You're going to need to get someone else out to work on that. That sure would have been nice to know when I called and said I need service on my Briggs and Stratton generator!! Also, "we still have to charge you for the service call ... " I ended up renewing my general service contract so will use it for my HVAC standard servicing, but this is not a good look.”

Review by
08/26/2021

No review comments provided

Review by
02/06/2021

“Their pricing is competitive with other companies. The technicians seem well trained. I have used other companies that didn't train their people well who then made basic mistakes. Everyone is always very polite. I really like the quality of their work and that they don't try to upsell.”

Review by
01/23/2021

No review comments provided

Review by
01/22/2021

“Top flight service from start of process to install completion. Great follow up service also”

Review by
01/20/2021

“Excellent customer service making appointments as well as professional staff with installation of system”

Review by
01/04/2021

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01/03/2021

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01/03/2021

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01/03/2021

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01/02/2021

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01/02/2021

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01/02/2021

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01/02/2021

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Review by
11/17/2020

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11/17/2020

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11/16/2020

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11/16/2020

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11/16/2020

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11/16/2020

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11/16/2020

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Review by
11/10/2020

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11/05/2020

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11/05/2020

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Review by
11/04/2020

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Review by
11/04/2020

“Technician was courteous and was able to fix the problem”

Review by
11/04/2020

“Always reliable, always helpful, great work ethic.”

Review by
11/04/2020

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11/04/2020

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11/04/2020

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Review by
10/30/2020

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Review by
10/27/2020

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Review by
10/27/2020

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Review by
10/27/2020

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Review by
10/27/2020

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