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FEATURED REVIEWS
“My back up generator had a problem in the past, it was quickly analyzed, and expeditiously handled. Since then, they handle the service every year. They are a great company.”
“Very happy with John Nugent & Sons and would definitely use them again! We had a clogged sewer line that had started backing up into the basement and they were able to come out the same day and take care of it. Super friendly and explained in detail what the issue was, how they would fix it, and also went over mitigation strategies to prevent this from occurring again. Truly top notch customer service and workmanship!”
“JNS did a great job installing an attic exhaust fan. It gives me peace of mind knowing humidity and heat are being ejected.”
“They were quick, clean, terrific customer service, knew whet they were doing and helped me right away.”
“Excellent up front communication and a professional and knowledgeable team.”
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“Overall the work was 4/5, which was based on one experience.”
“They are very Professional, knowledgeable and friendly .”
“Technician was very quick to identify a non-obvious problem. He provided a clear explanation of why it happened and fixed the problem immediately.”
“My back up generator had a problem in the past, it was quickly analyzed, and expeditiously handled. Since then, they handle the service every year. They are a great company.”
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“It took repeated visits (and significant costs) to solve a plumbing issue last year bk the technician did not fully listen to me the first time. Additionally, I requested a quote for a new electrical panel which was about twice the price that others quoted and less bandwidth.”
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“It has been almost 3 years since installation of our whole house generator. The installation was outstanding. No issues since then with generator not working when needed. However, there were issues related to wi-fi connections with my computer but they were ultimately resolved by one of the electricians. He was patience with us to get the issue resolved. Installation of a whole house generator (22KW) is not cheap. So be prepared to pay up and this includes installation of tank plus cost of propane (400 gallaon tank) which is not installed by electricians. Communications with the staff was excellent.”
“Their technicis ans have always been prompt in arriving and thorough and tidy in their work.”
“Very happy with John Nugent & Sons and would definitely use them again! We had a clogged sewer line that had started backing up into the basement and they were able to come out the same day and take care of it. Super friendly and explained in detail what the issue was, how they would fix it, and also went over mitigation strategies to prevent this from occurring again. Truly top notch customer service and workmanship!”
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“Excellent !! I highly recommend NUGENT !! The best by far in Northern VA.”
“JNS did a great job installing an attic exhaust fan. It gives me peace of mind knowing humidity and heat are being ejected.”
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“I called to get service for my Briggs and Stratton home generator. Two guys arrived as scheduled (several days out from when I called), took a quick look and told me, "we really don't service Briggs and Stratton generators. You're going to need to get someone else out to work on that. That sure would have been nice to know when I called and said I need service on my Briggs and Stratton generator!! Also, "we still have to charge you for the service call ... " I ended up renewing my general service contract so will use it for my HVAC standard servicing, but this is not a good look.”
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“Work was quoted and was outrageous. Had two other electricians out for second opinion and neither one said I needed what they suggested”
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“The company was very easy to work with, and the electrician was knowledgeable and took the time to answer all our questions. It was more expensive than some other options, but I would definitely use them again, especially for more complex jobs.”
“Always reliable, always helpful, great work ethic.”
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“They were quick, clean, terrific customer service, knew whet they were doing and helped me right away.”
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“Very pleased with my customer experience with John Nugent!!!!”
“Great people. Job done right.”
“Professional and work was done well.”
“See final note.”
“Professional work. Fair price. Capable of solving mystery problems.”
“Our attic exhaust fan died in the middle of summer and none of the local Ashburn companies were prepared to replace it. Then Home Advisor put us on to John Nugent and Sons. From the very first phone call with them we knew they would be good! Richard came out and gave us an estimate. He was on-time, very pleasant and professional. The day of the installation Richard was there as the installer and the company actually sent roofers to the job to make sure that the roof shingles around the fan were re-installed correctly. The fan’s running as it should and we are quite happy!”
“Excellent up front communication and a professional and knowledgeable team.”
“I don't want to leave a review”
“Repair of pendant light was delayed over 30 days for parts which I ended up ordering on line arrived in 3 days. Then charged for service call as if I had not approveD them to do the work. Plus prices were very high.”
“Yes ! They do good work.”
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“I purchased two HVAC systems from John. I needed a good quality large unit for upstairs; I have a fairly large house. The first unit was the upstairs unit. We were having trouble cooling the upstairs, so they sold me a huge unit. It turns out it was not cooling the upstairs. It was the ductwork that was not cooling it, and it did not matter what they put upstairs, it would only cool the master bedroom suite. They did not tell us that even though they had been upstairs and knew it. When they went to replace our downstairs they wanted to sell us the same kind of unit because it was what we had upstairs as well when a regular unit would have been just as good. I felt like they were not honest with me. They were trying to get away with something. They were trying to scam me. Also, when they came to do the work, they ruined my carpet. They brought in a bunch of mud and debris. I had to call John Nugent & Sons and inform them that their people were not careful. Usually, people put booties on their feet, so they had to come back and clean my carpet. It was not a good experience at all. I've had to renew contracts with them for maintenance because they hold the service contracts for both units. I feel like the hold me hostage.”
“They were very responsive.”
“I always recommend him to everybody that I know.”
“John Nugent & Sons were good.”
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“The billing was a bit high.”
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“Have had above average and excellent service for years, with one exception. An hour of going through my invoices did not give me a name - (of the individual I never want to see inside my home again). I asked him to fill in a "Heat Pump Jobsite Information Sheet" as provided in Rheem/Ruud. He did and Rheem/Ruud said all the values were as wanted. Within weeks one heat pump is completely out of Freon and with no sign of an actual leak. Perhaps that is why I cannot find an actual invoice for routine service. The next service man (tech #203) identified the problem, charged the system and it has worked fine ever since, even through a hot summer. A system which has run fine for years does not suddenly go dead a few weeks after it was checked and declared fully operational. The same system has been fine ever since. I cannot prove it but a system should not turn into a paperweight in only weeks. He must have left a valve open or not tightly closed. I do not want to ever see this service man again. The problem was either deliberate or accidental sabotage or just plain carelessness. Since I pay for an annual contract, it appears nothing is provided on paper for routine service and I cannot give a name.”
“Allen was very pr.ofessional and hopefully this is the end of the problem”
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