John Nugent & Sons
8th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

John Nugent & Sons has received 4.6 out of 5 stars based on 144 customer surveys conducted through GuildQuality.
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8th year as a Best Pick Call
"As a family-owned-and-operated company in business for 44 years, we are committed to delivering the best service. From our friendly office staff to our trained and certified technicians, we are dedicated to providing complete customer satisfaction. We stand behind all of our work and treat each customer like family."

Patrick Nugent | President
Company Information
Services Offered
A full-service plumbing company, John Nugent & Sons offers residential and light commercial sales, service, repair, and installation of plumbing equipment. The company also offers drain cleaning and the service, repair, and installation of HVAC systems and standby whole-house generators.
Warranty
The company offers a one-year parts warranty on all repairs and installations.
Company History
John Nugent founded the company in 1975 with his sons Patrick and Stephen. John Nugent & Sons remains family owned and operated, employing second- and third-generation family members.
Distinctions
John Nugent & Sons is a member of the Plumbing-Heating-Cooling Contractors Association.
Employee Information
All technicians undergo continuous training, wear uniforms, and drive marked and stocked vehicles.
Areas Served
Alexandria, Annandale, Burke, Centreville, Chantilly, Fairfax, Falls Church, Herndon, Lorton, McLean, Reston, Springfield, Vienna, Aldie, Ashburn, Leesburg, Purcellville, Sterling, Arlington
Address
45921 Maries Road
Sterling, VA 20166
Hours
Mon
7:00 am - 5:00 pm
Tue
7:00 am - 5:00 pm
Wed
7:00 am - 5:00 pm
Thu
7:00 am - 5:00 pm
Fri
7:00 am - 5:00 pm
Sat
8:00 am - 12:00 pm
Sun
Closed
Licenses
#2705004543

Compiled Score:

John Nugent & Sons has received 4.6 out of 5 stars based on 144 customer surveys conducted through GuildQuality.
5
113
4
16
3
8
2
6
1
1
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
11/17/2019

No review comments provided

Review by
11/16/2019

No review comments provided

Review by
11/03/2019

No review comments provided

Review by
10/16/2019

“Jonathan (Collier?), a plumber, did outstanding work.”

Review by
10/15/2019

“They exceeded my expectations by making an extra trip to secure the proper equipment hey needed and they still were able to complete the job in a timely fashion. They did a total clean up. Another company would have said they would need to come back on another day, but John Nugent & Sons made it happen in a short period of time with proper supplies.”

Review by
10/08/2019

No review comments provided

Review by
10/03/2019

“I have been using these guys for years. I would highly recommend them.”

Review by
10/03/2019

“The electrician's that came out and fixed my problem.”

Review by
10/03/2019

“I would like to recognize Mike for his exceptional service.”

Review by
10/01/2019

No review comments provided

Review by
09/30/2019

No review comments provided

Review by
09/25/2019

No review comments provided

Review by
09/24/2019

“Kris”

Review by
09/23/2019

“Everyone has been excellent and is very happy with her experience.”

Review by
09/23/2019

“The guy that came out was great, I can't remember his name but he was awesome.”

Review by
09/23/2019

“I would like to recognize the technician that comes each day”

Review by
09/23/2019

No review comments provided

Review by
09/23/2019

No review comments provided

Review by
09/23/2019

“The technician that came out was great.”

Review by
09/23/2019

No review comments provided

Review by
09/23/2019

“Anything they've ever done for me has always been great.”

Review by
09/23/2019

“In this particular issue, they did not meet our expectations.”

Review by
09/23/2019

“I would like to recognize the electrician, Chris for his exceptional service.”

Review by
09/21/2019

“all my services have met and exceeded my expectations even when they had to replace the entire unit. I was extremely satisfied with the technicians who did the job.”

Review by
09/20/2019

“Replacement and maintenance of HVAC equipment primarily and plumbing upgrades”

Review by
09/19/2019

No review comments provided

Review by
09/19/2019

“Nugget came immediately and solved not only the valve problem but also replaced the holding tank that was going to go at any moment (one that surely would have been the most inconvenient moment!).”

Review by
09/19/2019

No review comments provided

Review by
09/19/2019

No review comments provided

Review by
09/19/2019

No review comments provided

Review by
09/19/2019

No review comments provided

Review by
09/19/2019

No review comments provided

Review by
09/18/2019

No review comments provided

Review by
09/18/2019

No review comments provided

Review by
09/18/2019

“all technicians were knowledgeable and pleasant to deal with”

Review by
09/18/2019

No review comments provided

Review by
09/18/2019

“Mark Ardizzione and Michael Sewell”

Review by
09/18/2019

No review comments provided

Review by
09/18/2019

“Shon”

Review by
09/18/2019

“They always solve my problem immediately when it is needed.”

Review by
09/18/2019

No review comments provided

Review by
09/18/2019

No review comments provided

Review by
11/26/2018

No review comments provided

Review by
11/26/2018

“Their workmanship seems great.”

Review by
11/26/2018

“They met or exceeded my expectations with the entire job.”

Review by
11/26/2018

“They do good work, have very good employees, and are very clean and very considerate.”

Review by
11/26/2018

“John Nugent & Sons exceeded my expectations. They got back to me and took care of a couple of items very quickly and professionally for me. I was selling my house and we were closing. Everything passed but at the last minute, I was going to the doctor to have a minor surgical procedure and I got contacted by the people for the closing. I was in the parking lot waiting and I called Nugent and left a message because it was before they even opened. They got back to me and we got it taken care of that day. It was unbelievable! I was getting ready to close on my home and on the last day, I called them to fix those items, and they took care of those for me and we closed the next day.”

Review by
11/26/2018

“John Nugent and Sons has been taking care of my home since 1996. Prior to that in 1970, they took care of a different house for me. The founder of the company John Nugent took care of my house in Falls Church. They have done all my plumbing and took care of a forty-year-old boiler for me and replaced it. They have also done all of my air conditioning work. They have done just about everything for me.”

Review by
11/16/2018

No review comments provided

Review by
11/16/2018

“I would recognize Michael. He was the one who did the installation and he was a dedicated and excellent worker.”

Review by
11/16/2018

“I was most satisfied with the customer service and their prompt responses if you have an issue.”

Review by
11/16/2018

“I was satisfied with the fact they did the job well.”

Review by
11/13/2018

“Ben came out and gave me a lot of helpful information.”

Review by
11/12/2018

“John Nugent & Sons did an outstanding job!”

Review by
11/12/2018

“I am not sure which appointment the survey is regarding. We had two. One was plumbing and the other was HVAC.”

Review by
11/07/2018

“They are always available and respond quickly to my needs and their prices are reasonable. The gentlemen that has responded to my service needs is superb. The company has rapidly met all of my needs.”

Review by
11/06/2018

“The plumber that was here about two months ago, I can't remember his name but it should be in your records. He was awesome! Also we are a very, very, very big fan of the lady in marketing, Erika.”

Review by
11/06/2018

“Regarding some electrical work, they came out and fixed it without even charging me for it. I thought about it later and thought that when an electrician tells you that you need something done, you kind of have to take their word for it, so he easily could have exaggerated the problem and made a couple hundred dollars for the company. Instead, he didn't charge me at all. They are very trustworthy and honest, definitely worth the expense.”

Review by
11/06/2018

“I met at least 5 technicians and the were all very helpful and professional. But the one that stands out the most was Ben. I'd like to recognize Ben for his exceptional service.”

Review by
11/02/2018

“They are good quality with excellent responses.”

Review by
11/02/2018

“I would give 0 out of 5. They were supposed to come and do estimate and plumbing work, but never did. We were very disappointed.”

Review by
11/01/2018

“They came quickly when we had an issue. We didn't have a long wait. We've been using them for years, and I think they try to get to regular customers as soon as they can.”

Review by
09/19/2017

“They are wonderful. We absolutely love them. They're here all of the time. The last time they installed a water heater. I would give them an A overall.”

Review by
09/19/2017

“They've come out for air conditioning, heating, and plumbing. I'd give them an A overall.”

Review by
09/19/2017

“They're just courteous. They're responsive. They're just an all around great company. They've done A/C and electrical work. I'd give them an A+. I recommend them all of the time.”

Review by
09/19/2017

“They're professional, and they do a good job at a reasonable price. It was a plumbing job. Overall, I would give them an A. I'd be extremely likely to recommend them.”

Review by
09/16/2017

“They did good work. They were on time, no problems. They replaced a hot water heater. I'd give them a B+ because I think it was maybe overpriced a little bit, but I think other companies would charge the same. Without the cost, it would be an A.”

Review by
09/16/2017

“They did a whole house generator and work on water heaters. I'd give them an A+. It was all excellent.”

Review by
09/16/2017

“Everything was very good. They gave me a head's up when they were coming. It was easy to schedule the appointment. They contacted me within a sufficient time so I could be ready for them. He went right to work. He gave me a briefing on the status of my unit, made some suggestions on making improvements if I wanted it, but he didn't push it. I had them on an annual contract and they maintained my heating and cooling systems. They actually installed them too. Many, many years ago, they did basic electrical work for me. More recently, some plumbing. The same thing, good work habits, and making sure they don't leave a mess behind. I'd give them an A+.”

Review by
09/16/2017

“They're on time. They're professional and they seem to know what they're doing. They did plumbing, electrical, and installed a hot water heater. They've also worked on HVAC. They installed different outlets and they installed different overhead fixtures. They had to replace some parts in the HVAC system. They're definitely an A. The quality of the work is great. It's working! They're always on time. They were always clean and cleaned up after themselves. As far as I can tell, their expertise is excellent.”

Review by
09/16/2017

“I do property management so I've had several experiences with them, and all but one, it has been very positive. They did heating and cooling and plumbing. They replaced one unit. They did basic work on a hot water heater. I'd give them an A overall. I only had one experience with one particular repairman that was not good, and I did tell them about it. I won't ever have him come again.”

Review by
09/16/2017

“They were timely and on time, but every time we used them it seemed like a week later something else would go wrong with our unit. They did heating and air conditioning and some plumbing too. We didn't have any problems with plumbing. It was our heating and air conditioning unit. They did general maintenance and every time they came to do the twice a year checkup, literally a week later there was always something wrong. Now that we've stopped doing the maintenance, we haven't had anything wrong in years. We had a dishwasher that exploded. I'd give them a B- overall. They had good customer service.”

Review by
09/15/2017

“It was a combination of things. They always do very good work, extremely conscientious about doing it the right way. They always do a little bit more than is necessary just to make it done right. They are clean. It always looks great when it's done, and have been very responsive. I've just been very pleased with them. They did plumbing and electrical and HVAC. Most recently, they installed a new hot water heater. They did a heavy upgrade of our electrical system, so they replaced a whole circuit panel and they basically rewired the circuit in the power end of the house. They actually replaced our heater and air conditioner over a couple of years. I'd give them an A+. I actually have recommended them quite a bit.”

Review by
09/15/2017

“They were on time. They did the job very well. We had a clogged toilet. They've done different things: electrical, some A/C. I'd give them an A+ overall.”

Review by
09/15/2017

“They knew what he was doing. There were stove and sink issues. Overall, I'd give them an A. It was all fine.”

Review by
09/15/2017

“I've been working with them for years. They're reliable. They do what they say they're going to do. They do heating and air conditioning. They've done plumbing work. They unclogged a toilet. They cleaned the HVAC system and put in a new air conditioning. I would give them an A overall.”

Review by
09/15/2017

“They do good work. They're always on time. They're always very polite and clean. Usually if there's a problem, they're very good at diagnosing the situation. They did plumbing and electric work. I'd give them an A overall.”

Review by
09/15/2017

“They put in a device that's a pressure sensor that brings the water quicker through the house. I'd give them a B- overall.”

Review by
09/14/2017

“The last time was good. They did something with my sump pump. Overall, I would give them a B.”

Review by
07/31/2017

“I had them come out for two separate things. The first time I had them come out and do some plumbing. They did an excellent job. They were timely and efficient. The job was completed, and our problem was corrected. The second job was the air conditioning unit. I think there was a part that needed to be replaced, and they replaced it. We actually ended up replacing the whole unit later on down the road after that visit, because it was an old system. It had the old Freon that could not be replaced any longer. It could've been, but it would've been extremely expensive. I'd give them an A.”

Review by
07/26/2017

“They did multiple things for us. They've done some plumbing work. They did air conditioning work, which was the last thing I think they did. They were friendly. They explained what they were going to do. They told us the cost and the costs were reasonable. I would give them an A. I've actually recommended them already.”

Review by
07/26/2017

“They were helpful. They fixed the problem, didn't overcharge. They did plumbing. Everything's fine. I'd give them an A.”

Review by
07/19/2017

“They showed up on time. They did what they said they were going to do and left. They did plumbing work. The overall customer service was good. I'd give them a B overall.”

Review by
07/11/2016

“John Nugent & Sons prices are too high!! As are many plumber organizations”

Review by
07/11/2016

No review comments provided

Review by
07/11/2016

“They replaced our water heater. Quality work by a knowledgeable and experienced plumber. However, the final price came out 5% higher than the original estimate even though the estimate was based on an on-site visit. Also, the work took a full day, which meant a full day we didn't have water. I also had to have them come out again and redo some exterior caulking that the original assistant didn't do too well. It was ‘a work of art,’ as one person said. But customer service was responsive and I generally think that Nugent & Sons is a quality company.”

Review by
07/09/2016

“For all other services outside plumbing I would recommend Nugent. However the plumbing fees are set at an arbitrary and exorbitantly high amount which takes away from the actual and otherwise good service they provide. I actually expect more from Nugent as I’ve never seen them to be like the ‘rest’. Every other service they provide is drama free and reasonably priced. But the plumbing appears to be it's own enterprise. I paid $3 to unclog a shower tub. I have since bought a $1 snake which takes care of the same problem. I paid $6 for a new disposal and installation. These prices preclude me from using them again for any plumbing needs.”

Review by
07/07/2016

No review comments provided

Review by
07/05/2016

No review comments provided

Review by
07/05/2016

No review comments provided

Review by
07/05/2016

“Technicians were on time, very professional and cleanly and price was very reasonable.”

Review by
07/03/2016

“Had a couple of small problems after they left but they responded immediately when I called them back. Very easy to work with.”

Review by
07/01/2016

“The tech was friendly and explained everything he did.”

Review by
07/01/2016

No review comments provided

Review by
07/01/2016

No review comments provided

Review by
07/01/2016

“They want to charge exorbitant prices for simple kids and deny on the phone that they use a price list. However when they work up the estimate on site, they show you the price list and don't deviate from it. This was poor business practice and I won't use them again. They are scum in my book and dishonest to the core.”

Review by
06/29/2016

“The plumber was eager and polite, but fairly young. It took him three trips to my house to install two bathroom faucets and addresses the leaks under the sinks after he installed the new faucets. I got the impression he was trying hard but couldn't figure out how to fix the leaks - until the third visit. I thought it was expensive ($5) to install to new faucets.”

Review by
06/28/2016

No review comments provided

Review by
06/28/2016

No review comments provided

Review by
06/28/2016

No review comments provided

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