John Nugent & Sons
9th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

John Nugent & Sons has received 4.7 out of 5 stars based on 139 customer surveys conducted through GuildQuality.
5
111
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15
3
9
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1
2
9th year as a Best Pick Call
"As a family-owned-and-operated company in business for 45 years, we are committed to delivering the best service. From our friendly office staff to our trained and certified technicians, we are dedicated to providing complete customer satisfaction. We stand behind all of our work and treat each customer like family."

Patrick Nugent | President
Company Information
Services Offered
A full-service plumbing company, John Nugent & Sons offers residential and light commercial sales, service, repair, and installation of plumbing equipment. The company also offers drain cleaning and the service, repair, and installation of HVAC systems and standby whole-house generators.
Warranty
The company offers a one-year parts warranty on all repairs and installations.
Company History
John Nugent founded the company in 1975 with his sons Patrick and Stephen. John Nugent & Sons remains family owned and operated, employing second- and third-generation family members.
Distinctions
John Nugent & Sons is a member of the Plumbing-Heating-Cooling Contractors Association.
Employee Information
All technicians undergo continuous training, wear uniforms, and drive marked and stocked vehicles.
Areas Served
Alexandria, Annandale, Burke, Centreville, Chantilly, Fairfax, Falls Church, Herndon, Lorton, McLean, Reston, Springfield, Vienna, Aldie, Ashburn, Leesburg, Purcellville, Sterling, Arlington
Address
45921 Maries Road
Sterling, VA 20166
Hours
Mon
7:00 am - 10:00 pm
Tue
7:00 am - 10:00 pm
Wed
7:00 am - 10:00 pm
Thu
7:00 am - 10:00 pm
Fri
7:00 am - 10:00 pm
Sat
7:00 am - 10:00 pm
Sun
7:00 am - 10:00 pm
Licenses
#2705004543

Compiled Score:

John Nugent & Sons has received 4.7 out of 5 stars based on 139 customer surveys conducted through GuildQuality.
5
111
4
15
3
9
2
2
1
2
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
01/03/2021

No review comments provided

Review by
01/02/2021

“Every aspect of The company is 5 star, from the second i communicate a need over the phone, to the scheduling, service and delivery. The servicemen are always professional and courteous. I having been using this company for years, they are the Gold standard of service!”

Review by
01/02/2021

No review comments provided

Review by
11/17/2020

No review comments provided

Review by
11/17/2020

No review comments provided

Review by
11/16/2020

No review comments provided

Review by
11/05/2020

No review comments provided

Review by
11/04/2020

No review comments provided

Review by
11/04/2020

No review comments provided

Review by
11/04/2020

“Everyone, from the telephone receptionists to the technicians, provides exceptional service.”

Review by
11/04/2020

No review comments provided

Review by
10/30/2020

“Kris Taylor”

Review by
10/27/2020

“I was pleased with the installer.”

Review by
10/27/2020

“Zachary was great all the way around. He worked efficiently and as quickly as possible.”

Review by
10/27/2020

No review comments provided

Review by
10/27/2020

No review comments provided

Review by
10/27/2020

No review comments provided

Review by
10/27/2020

“They have done a good job every time they've come out.”

Review by
10/27/2020

“Pat Nugent and I have been good friends since 10 years old, we played little league together, and have kept a friendship for 48 years. I know and have been a friend of the entire family. There are no finer people than Pat, Steve, and Nancy Nugent. I am proud of what they have made the company into the last 20 years!”

Review by
10/27/2020

No review comments provided

Review by
10/27/2020

“The timeliness of getting the work done and arriving at the premises met my needs.”

Review by
10/27/2020

“I was pleased with their scheduling. They were courteous and efficient.”

Review by
10/27/2020

“They have a highly professional staff and did a great job.”

Review by
10/27/2020

“Our plumber Sean Phillips did a great job and was sensitive to our autoimmune situation.”

Review by
10/24/2020

“Everything they did was great.”

Review by
10/22/2020

“Great on heating and air conditioning installation”

Review by
10/22/2020

“See final note.”

Review by
10/22/2020

“I don't want to leave a review”

Review by
10/22/2020

“Too expensive to use again.”

Review by
10/22/2020

“Repair of pendant light was delayed over 30 days for parts which I ended up ordering on line arrived in 3 days. Then charged for service call as if I had not approved them to do the work. Plus prices were very high.”

Review by
11/17/2019

No review comments provided

Review by
11/16/2019

No review comments provided

Review by
11/03/2019

No review comments provided

Review by
10/16/2019

“Jonathan (Collier?), a plumber, did outstanding work.”

Review by
10/15/2019

“They exceeded my expectations by making an extra trip to secure the proper equipment hey needed and they still were able to complete the job in a timely fashion. They did a total clean up. Another company would have said they would need to come back on another day, but John Nugent & Sons made it happen in a short period of time with proper supplies.”

Review by
10/08/2019

No review comments provided

Review by
10/03/2019

“I have been using these guys for years. I would highly recommend them.”

Review by
10/03/2019

“The electrician's that came out and fixed my problem.”

Review by
10/03/2019

“I would like to recognize Mike for his exceptional service.”

Review by
10/01/2019

No review comments provided

Review by
09/30/2019

No review comments provided

Review by
09/25/2019

No review comments provided

Review by
09/24/2019

“Kris”

Review by
09/23/2019

“Everyone has been excellent and is very happy with her experience.”

Review by
09/23/2019

“The guy that came out was great, I can't remember his name but he was awesome.”

Review by
09/23/2019

“I would like to recognize the technician that comes each day”

Review by
09/23/2019

No review comments provided

Review by
09/23/2019

No review comments provided

Review by
09/23/2019

“The technician that came out was great.”

Review by
09/23/2019

No review comments provided

Review by
09/23/2019

“Anything they've ever done for me has always been great.”

Review by
09/23/2019

“In this particular issue, they did not meet our expectations.”

Review by
09/23/2019

“I would like to recognize the electrician, Chris for his exceptional service.”

Review by
09/21/2019

“all my services have met and exceeded my expectations even when they had to replace the entire unit. I was extremely satisfied with the technicians who did the job.”

Review by
09/20/2019

“Replacement and maintenance of HVAC equipment primarily and plumbing upgrades”

Review by
09/19/2019

No review comments provided

Review by
09/19/2019

“Nugget came immediately and solved not only the valve problem but also replaced the holding tank that was going to go at any moment (one that surely would have been the most inconvenient moment!).”

Review by
09/19/2019

No review comments provided

Review by
09/19/2019

No review comments provided

Review by
09/19/2019

No review comments provided

Review by
09/19/2019

No review comments provided

Review by
09/19/2019

No review comments provided

Review by
09/18/2019

No review comments provided

Review by
09/18/2019

No review comments provided

Review by
09/18/2019

“all technicians were knowledgeable and pleasant to deal with”

Review by
09/18/2019

No review comments provided

Review by
09/18/2019

“Mark Ardizzione and Michael Sewell”

Review by
09/18/2019

No review comments provided

Review by
09/18/2019

“Shon”

Review by
09/18/2019

“They always solve my problem immediately when it is needed.”

Review by
09/18/2019

No review comments provided

Review by
09/18/2019

No review comments provided

Review by
11/26/2018

No review comments provided

Review by
11/26/2018

“Their workmanship seems great.”

Review by
11/26/2018

“They met or exceeded my expectations with the entire job.”

Review by
11/26/2018

“They do good work, have very good employees, and are very clean and very considerate.”

Review by
11/26/2018

“John Nugent & Sons exceeded my expectations. They got back to me and took care of a couple of items very quickly and professionally for me. I was selling my house and we were closing. Everything passed but at the last minute, I was going to the doctor to have a minor surgical procedure and I got contacted by the people for the closing. I was in the parking lot waiting and I called Nugent and left a message because it was before they even opened. They got back to me and we got it taken care of that day. It was unbelievable! I was getting ready to close on my home and on the last day, I called them to fix those items, and they took care of those for me and we closed the next day.”

Review by
11/26/2018

“John Nugent and Sons has been taking care of my home since 1996. Prior to that in 1970, they took care of a different house for me. The founder of the company John Nugent took care of my house in Falls Church. They have done all my plumbing and took care of a forty-year-old boiler for me and replaced it. They have also done all of my air conditioning work. They have done just about everything for me.”

Review by
11/16/2018

No review comments provided

Review by
11/16/2018

“I would recognize Michael. He was the one who did the installation and he was a dedicated and excellent worker.”

Review by
11/16/2018

“I was most satisfied with the customer service and their prompt responses if you have an issue.”

Review by
11/16/2018

“I was satisfied with the fact they did the job well.”

Review by
11/13/2018

“Ben came out and gave me a lot of helpful information.”

Review by
11/12/2018

“John Nugent & Sons did an outstanding job!”

Review by
11/12/2018

“I am not sure which appointment the survey is regarding. We had two. One was plumbing and the other was HVAC.”

Review by
11/07/2018

“They are always available and respond quickly to my needs and their prices are reasonable. The gentlemen that has responded to my service needs is superb. The company has rapidly met all of my needs.”

Review by
11/06/2018

“The plumber that was here about two months ago, I can't remember his name but it should be in your records. He was awesome! Also we are a very, very, very big fan of the lady in marketing, Erika.”

Review by
11/06/2018

“Regarding some electrical work, they came out and fixed it without even charging me for it. I thought about it later and thought that when an electrician tells you that you need something done, you kind of have to take their word for it, so he easily could have exaggerated the problem and made a couple hundred dollars for the company. Instead, he didn't charge me at all. They are very trustworthy and honest, definitely worth the expense.”

Review by
11/06/2018

“I met at least 5 technicians and the were all very helpful and professional. But the one that stands out the most was Ben. I'd like to recognize Ben for his exceptional service.”

Review by
11/02/2018

“They are good quality with excellent responses.”

Review by
11/02/2018

“I would give 0 out of 5. They were supposed to come and do estimate and plumbing work, but never did. We were very disappointed.”

Review by
11/01/2018

“They came quickly when we had an issue. We didn't have a long wait. We've been using them for years, and I think they try to get to regular customers as soon as they can.”

Review by
09/19/2017

“They are wonderful. We absolutely love them. They're here all of the time. The last time they installed a water heater. I would give them an A overall.”

Review by
09/19/2017

“They've come out for air conditioning, heating, and plumbing. I'd give them an A overall.”

Review by
09/19/2017

“They're just courteous. They're responsive. They're just an all around great company. They've done A/C and electrical work. I'd give them an A+. I recommend them all of the time.”

Review by
09/19/2017

“They're professional, and they do a good job at a reasonable price. It was a plumbing job. Overall, I would give them an A. I'd be extremely likely to recommend them.”

Review by
09/16/2017

“They did good work. They were on time, no problems. They replaced a hot water heater. I'd give them a B+ because I think it was maybe overpriced a little bit, but I think other companies would charge the same. Without the cost, it would be an A.”

Review by
09/16/2017

“They did a whole house generator and work on water heaters. I'd give them an A+. It was all excellent.”

Review by
09/16/2017

“Everything was very good. They gave me a head's up when they were coming. It was easy to schedule the appointment. They contacted me within a sufficient time so I could be ready for them. He went right to work. He gave me a briefing on the status of my unit, made some suggestions on making improvements if I wanted it, but he didn't push it. I had them on an annual contract and they maintained my heating and cooling systems. They actually installed them too. Many, many years ago, they did basic electrical work for me. More recently, some plumbing. The same thing, good work habits, and making sure they don't leave a mess behind. I'd give them an A+.”

Review by
09/16/2017

“They're on time. They're professional and they seem to know what they're doing. They did plumbing, electrical, and installed a hot water heater. They've also worked on HVAC. They installed different outlets and they installed different overhead fixtures. They had to replace some parts in the HVAC system. They're definitely an A. The quality of the work is great. It's working! They're always on time. They were always clean and cleaned up after themselves. As far as I can tell, their expertise is excellent.”

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