John Nugent & Sons
8th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

John Nugent & Sons has received 4.6 out of 5 stars based on 114 customer surveys.
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8th year as a Best Pick Call
"As a family-owned-and-operated company in business for 44 years, we are committed to delivering the best service. From our friendly office staff to our trained and certified technicians, we are dedicated to providing complete customer satisfaction. We stand behind all of our work and treat each customer like family."

Patrick Nugent | President
Company Information
Services Offered
A full-service plumbing company, John Nugent & Sons offers residential and light commercial sales, service, repair, and installation of plumbing equipment. The company also offers drain cleaning and the service, repair, and installation of HVAC systems and standby whole-house generators.
Warranty
The company offers a one-year parts warranty on all repairs and installations.
Company History
John Nugent founded the company in 1975 with his sons Patrick and Stephen. John Nugent & Sons remains family owned and operated, employing second- and third-generation family members.
Distinctions
John Nugent & Sons is a member of the Plumbing-Heating-Cooling Contractors Association.
Employee Information
All technicians undergo continuous training, wear uniforms, and drive marked and stocked vehicles.
Areas Served
Alexandria, Annandale, Burke, Centreville, Chantilly, Fairfax, Falls Church, Herndon, Lorton, McLean, Reston, Springfield, Vienna, Aldie, Ashburn, Leesburg, Purcellville, Sterling, Arlington
Address
45921 Maries Road
Sterling, VA 20166
Hours
Mon
7:00 am - 5:00 pm
Tue
7:00 am - 5:00 pm
Wed
7:00 am - 5:00 pm
Thu
7:00 am - 5:00 pm
Fri
7:00 am - 5:00 pm
Sat
8:00 am - 12:00 pm
Sun
Closed
Licenses
#2705004543

Compiled Score:

John Nugent & Sons has received 4.6 out of 5 stars based on 114 customer surveys.
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Grade
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Date Collected
Review by
11/26/2018

No review comments provided

Review by
11/26/2018

“Their workmanship seems great.”

Review by
11/26/2018

“They met or exceeded my expectations with the entire job.”

Review by
11/26/2018

“They do good work, have very good employees, and are very clean and very considerate.”

Review by
11/26/2018

“John Nugent & Sons exceeded my expectations. They got back to me and took care of a couple of items very quickly and professionally for me. I was selling my house and we were closing. Everything passed but at the last minute, I was going to the doctor to have a minor surgical procedure and I got contacted by the people for the closing. I was in the parking lot waiting and I called Nugent and left a message because it was before they even opened. They got back to me and we got it taken care of that day. It was unbelievable! I was getting ready to close on my home and on the last day, I called them to fix those items, and they took care of those for me and we closed the next day.”

Review by
11/26/2018

“John Nugent and Sons has been taking care of my home since 1996. Prior to that in 1970, they took care of a different house for me. The founder of the company John Nugent took care of my house in Falls Church. They have done all my plumbing and took care of a forty-year-old boiler for me and replaced it. They have also done all of my air conditioning work. They have done just about everything for me.”

Review by
11/16/2018

No review comments provided

Review by
11/16/2018

“I would recognize Michael. He was the one who did the installation and he was a dedicated and excellent worker.”

Review by
11/16/2018

“I was most satisfied with the customer service and their prompt responses if you have an issue.”

Review by
11/16/2018

“I was satisfied with the fact they did the job well.”

Review by
11/13/2018

“Ben came out and gave me a lot of helpful information.”

Review by
11/12/2018

“John Nugent & Sons did an outstanding job!”

Review by
11/12/2018

“I am not sure which appointment the survey is regarding. We had two. One was plumbing and the other was HVAC.”

Review by
11/07/2018

“They are always available and respond quickly to my needs and their prices are reasonable. The gentlemen that has responded to my service needs is superb. The company has rapidly met all of my needs.”

Review by
11/06/2018

“The plumber that was here about two months ago, I can't remember his name but it should be in your records. He was awesome! Also we are a very, very, very big fan of the lady in marketing, Erika.”

Review by
11/06/2018

“Regarding some electrical work, they came out and fixed it without even charging me for it. I thought about it later and thought that when an electrician tells you that you need something done, you kind of have to take their word for it, so he easily could have exaggerated the problem and made a couple hundred dollars for the company. Instead, he didn't charge me at all. They are very trustworthy and honest, definitely worth the expense.”

Review by
11/06/2018

“I met at least 5 technicians and the were all very helpful and professional. But the one that stands out the most was Ben. I'd like to recognize Ben for his exceptional service.”

Review by
11/02/2018

“They are good quality with excellent responses.”

Review by
11/02/2018

“I would give 0 out of 5. They were supposed to come and do estimate and plumbing work, but never did. We were very disappointed.”

Review by
11/01/2018

“They came quickly when we had an issue. We didn't have a long wait. We've been using them for years, and I think they try to get to regular customers as soon as they can.”

Review by
09/19/2017

“They are wonderful. We absolutely love them. They're here all of the time. The last time they installed a water heater. I would give them an A overall.”

Review by
09/19/2017

“They've come out for air conditioning, heating, and plumbing. I'd give them an A overall.”

Review by
09/19/2017

“They're just courteous. They're responsive. They're just an all around great company. They've done A/C and electrical work. I'd give them an A+. I recommend them all of the time.”

Review by
09/19/2017

“They're professional, and they do a good job at a reasonable price. It was a plumbing job. Overall, I would give them an A. I'd be extremely likely to recommend them.”

Review by
09/16/2017

“They did good work. They were on time, no problems. They replaced a hot water heater. I'd give them a B+ because I think it was maybe overpriced a little bit, but I think other companies would charge the same. Without the cost, it would be an A.”

Review by
09/16/2017

“They did a whole house generator and work on water heaters. I'd give them an A+. It was all excellent.”

Review by
09/16/2017

“Everything was very good. They gave me a head's up when they were coming. It was easy to schedule the appointment. They contacted me within a sufficient time so I could be ready for them. He went right to work. He gave me a briefing on the status of my unit, made some suggestions on making improvements if I wanted it, but he didn't push it. I had them on an annual contract and they maintained my heating and cooling systems. They actually installed them too. Many, many years ago, they did basic electrical work for me. More recently, some plumbing. The same thing, good work habits, and making sure they don't leave a mess behind. I'd give them an A+.”

Review by
09/16/2017

“They're on time. They're professional and they seem to know what they're doing. They did plumbing, electrical, and installed a hot water heater. They've also worked on HVAC. They installed different outlets and they installed different overhead fixtures. They had to replace some parts in the HVAC system. They're definitely an A. The quality of the work is great. It's working! They're always on time. They were always clean and cleaned up after themselves. As far as I can tell, their expertise is excellent.”

Review by
09/16/2017

“I do property management so I've had several experiences with them, and all but one, it has been very positive. They did heating and cooling and plumbing. They replaced one unit. They did basic work on a hot water heater. I'd give them an A overall. I only had one experience with one particular repairman that was not good, and I did tell them about it. I won't ever have him come again.”

Review by
09/16/2017

“They were timely and on time, but every time we used them it seemed like a week later something else would go wrong with our unit. They did heating and air conditioning and some plumbing too. We didn't have any problems with plumbing. It was our heating and air conditioning unit. They did general maintenance and every time they came to do the twice a year checkup, literally a week later there was always something wrong. Now that we've stopped doing the maintenance, we haven't had anything wrong in years. We had a dishwasher that exploded. I'd give them a B- overall. They had good customer service.”

Review by
09/15/2017

“It was a combination of things. They always do very good work, extremely conscientious about doing it the right way. They always do a little bit more than is necessary just to make it done right. They are clean. It always looks great when it's done, and have been very responsive. I've just been very pleased with them. They did plumbing and electrical and HVAC. Most recently, they installed a new hot water heater. They did a heavy upgrade of our electrical system, so they replaced a whole circuit panel and they basically rewired the circuit in the power end of the house. They actually replaced our heater and air conditioner over a couple of years. I'd give them an A+. I actually have recommended them quite a bit.”

Review by
09/15/2017

“They were on time. They did the job very well. We had a clogged toilet. They've done different things: electrical, some A/C. I'd give them an A+ overall.”

Review by
09/15/2017

“They knew what he was doing. There were stove and sink issues. Overall, I'd give them an A. It was all fine.”

Review by
09/15/2017

“I've been working with them for years. They're reliable. They do what they say they're going to do. They do heating and air conditioning. They've done plumbing work. They unclogged a toilet. They cleaned the HVAC system and put in a new air conditioning. I would give them an A overall.”

Review by
09/15/2017

“They do good work. They're always on time. They're always very polite and clean. Usually if there's a problem, they're very good at diagnosing the situation. They did plumbing and electric work. I'd give them an A overall.”

Review by
09/15/2017

“They put in a device that's a pressure sensor that brings the water quicker through the house. I'd give them a B- overall.”

Review by
09/14/2017

“The last time was good. They did something with my sump pump. Overall, I would give them a B.”

Review by
07/31/2017

“I had them come out for two separate things. The first time I had them come out and do some plumbing. They did an excellent job. They were timely and efficient. The job was completed, and our problem was corrected. The second job was the air conditioning unit. I think there was a part that needed to be replaced, and they replaced it. We actually ended up replacing the whole unit later on down the road after that visit, because it was an old system. It had the old Freon that could not be replaced any longer. It could've been, but it would've been extremely expensive. I'd give them an A.”

Review by
07/26/2017

“They did multiple things for us. They've done some plumbing work. They did air conditioning work, which was the last thing I think they did. They were friendly. They explained what they were going to do. They told us the cost and the costs were reasonable. I would give them an A. I've actually recommended them already.”

Review by
07/26/2017

“They were helpful. They fixed the problem, didn't overcharge. They did plumbing. Everything's fine. I'd give them an A.”

Review by
07/19/2017

“They showed up on time. They did what they said they were going to do and left. They did plumbing work. The overall customer service was good. I'd give them a B overall.”

Review by
07/11/2016

“John Nugent & Sons prices are too high!! As are many plumber organizations”

Review by
07/11/2016

No review comments provided

Review by
07/11/2016

“They replaced our water heater. Quality work by a knowledgeable and experienced plumber. However, the final price came out 5% higher than the original estimate even though the estimate was based on an on-site visit. Also, the work took a full day, which meant a full day we didn't have water. I also had to have them come out again and redo some exterior caulking that the original assistant didn't do too well. It was ‘a work of art,’ as one person said. But customer service was responsive and I generally think that Nugent & Sons is a quality company.”

Review by
07/09/2016

“For all other services outside plumbing I would recommend Nugent. However the plumbing fees are set at an arbitrary and exorbitantly high amount which takes away from the actual and otherwise good service they provide. I actually expect more from Nugent as I’ve never seen them to be like the ‘rest’. Every other service they provide is drama free and reasonably priced. But the plumbing appears to be it's own enterprise. I paid $3 to unclog a shower tub. I have since bought a $1 snake which takes care of the same problem. I paid $6 for a new disposal and installation. These prices preclude me from using them again for any plumbing needs.”

Review by
07/07/2016

No review comments provided

Review by
07/05/2016

No review comments provided

Review by
07/05/2016

No review comments provided

Review by
07/05/2016

“Technicians were on time, very professional and cleanly and price was very reasonable.”

Review by
07/03/2016

“Had a couple of small problems after they left but they responded immediately when I called them back. Very easy to work with.”

Review by
07/01/2016

“The tech was friendly and explained everything he did.”

Review by
07/01/2016

No review comments provided

Review by
07/01/2016

No review comments provided

Review by
07/01/2016

“They want to charge exorbitant prices for simple kids and deny on the phone that they use a price list. However when they work up the estimate on site, they show you the price list and don't deviate from it. This was poor business practice and I won't use them again. They are scum in my book and dishonest to the core.”

Review by
06/29/2016

“The plumber was eager and polite, but fairly young. It took him three trips to my house to install two bathroom faucets and addresses the leaks under the sinks after he installed the new faucets. I got the impression he was trying hard but couldn't figure out how to fix the leaks - until the third visit. I thought it was expensive ($5) to install to new faucets.”

Review by
06/28/2016

No review comments provided

Review by
06/28/2016

No review comments provided

Review by
06/28/2016

No review comments provided

Review by
06/28/2016

No review comments provided

Review by
06/28/2016

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Review by
06/28/2016

No review comments provided

Review by
06/28/2016

“Arrived On time. Tech was thorough & knew what he was doing. Cost of service seemed excessive for time spent resolving issue.”

Review by
06/28/2016

No review comments provided

Review by
06/28/2016

No review comments provided

Review by
06/28/2016

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Review by
06/28/2016

“The plumber overcharged me. When I called, the manager agreed and said he would credit me. Two months later, still no credit. So I called again and was assured that they would credit me. Another two months, no sign of a credit.”

Review by
06/28/2016

“Tech complained about snow on the road. Told me my water heater needed to be replaced. Tapped on a pipe for 1 seconds and charged me about $8 because he ‘did something’. That was last December. It is now almost July and the water heater is working fine. I guess he saw me as a $1,5 sucker.”

Review by
08/19/2015

“They serviced the air conditioning unit and looked at a leak. I think they provided a great service. They were very responsible, and I found them to be honest and trustworthy. They do a good job. I got their name from a friend. John Nugent & Sons gets an A from me.”

Review by
08/19/2015

“They rock and roll. I've used them about 15 times, and they're awesome. I had a flood in my basement, and they replaced my hot water heater. They're very reliable, their customer service is fantastic, and they follow up to make sure I'm happy. They're the bomb. I would rate them as an A+ company.”

Review by
08/19/2015

“They did a hot water heater replacement. I've been using them for years, and I always know what I'm going to get in terms of quality work. The company was recommended to me by my mother. They’re A+.”

Review by
08/19/2015

“They worked on my toilet, and I think I also had them service my heating and cooling unit. It went fine, and the thing that I thought was great was that they were able to call me on their way. I was only a few minutes late, and they seemed to handle that well. They were fine. They were very straightforward. I think they should keep doing what they're doing. I got their name from a friend of mine on the same street I live on.”

Review by
08/19/2015

“My experience initially was positive but in the long run it was not. They did plumbing work, they came in and they said it was probably a leak from the toilet. Which they weren't too far off and they said you could probably fix it yourself, it's probably the black seal. And they left and that was that and we withdrew an insurance claim that we thought had to cover it because it was leaking down into the living room. He said well I could drill holes and everything but it will cost you $600. And it's probably the black seal, so my husband started to do that long story short it was actually the flange and the p pipe that was leaking and we've been out of our house since mid June and we are still out of our house. Because of this, we had to completely redo our entire upstairs, two bathrooms and a kitchen. Because we withdrew our insurance claim the initial response is that the insurance didn't want to cover it. We withdrew it on his recommendation, initially it was great. If he didn't try to sell us a whole bunch of stuff, he wasn't 100% correct on his. We got their name from online and Ebsco so a combination. I can't give them a good rating, I don't know if what happened could have been predicted by this guy or not but I wouldn't call them back again. I don't know if I could 100% blame this guy but I'm not sure I would call him again, I would grade him a D+.”

Review by
08/17/2015

“We had a great experience. They were very professional, and they came when they said they were going to come. It was a complicated problem that they had to fix, and they did it really well. It was a clogged drain in a bathroom. Somebody had put paper towels down the toilet, and it backed up. It clogged the main line, and they managed to fix the whole thing. I've used them in my home many times as well. They do my home maintenance. They do a great, nice job. They get an A grade from me.”

Review by
08/17/2015

“The technicians they send are always very professional. They're very neat, and they complete the work in a professional manner. They do air conditioning maintenance and check the furnace, and they do plumbing as well. The job was a new outdoor faucet and an inside shutoff valve for the outdoor faucet. I chose them because they were recommended by Best Pick Reports. I'd give them an A.”

Review by
08/17/2015

“They're quick to respond, and they're very easy to work with. They do plumbing and heating services. They've worked on toilets for us, and they replaced parts on our A/C unit. They’re A+.”

Review by
08/17/2015

“They had professional services, and the guy had good customer service. He did plumbing for the bathroom. It was just a clogged toilet. There was some leakage, too, so he looked into that. I'd give them an A.”

Review by
08/17/2015

“They had a quick response and good service, and the two guys who came out were very good and very professional. I had a garbage disposal replaced, and I'd give them the best rating.”

Review by
08/17/2015

“We've had them out here several times, and they always do good work. Most recently, they had to relocate a pipe. We have a contract with them for HVAC, too—they maintain the units. I first heard about them because my neighbor uses them. I'd rate the company as an A.”

Review by
08/17/2015

“They responded when we needed them, and they did what they were supposed to do. They came out for either the plumbing issue that we had or the hot water heater issue, and I was happy with both. I'd probably give John Nugent & Sons an A rating.”

Review by
08/17/2015

“They were prompt with their service, they were friendly, and the price was right. They did plumbing work. I'd give them an A.”

Review by
08/17/2015

“They were good about finding the actual problem. They were sensitive about how much they charged me to do that rather than just fixing things, I use them for plumbing. Rather than just fixing things and seeing if that worked, they were sensitive to everything they did was going to cost me something. They did find the problem and resolved it. I don't know enough about how much others were charged to know if they were cheap or expensive. But I felt like they probably did a good job. The drainage pipe was not large enough for the load it was taking and it broke at the joint so water was coming out. They replaced that drainage with a newer more appropriate sized one. I can't recall if we made it large or if just having it newer meant that it didn't have all of the deposits inside of it that had built up over time. They replaced the pipe. I'd give them a B+ because there was a little bit of concern before we resolved it. I think that being it's an older house, I wanted them to send their most experienced person, which ultimately we got. Ultimately, I think it took one try. It wasn't immediately, but maybe the second time they sent someone. I thought they were respectful and considerate about the cost and were trying to fix. Sometimes you have to pay someone for the guess of what might fix it and they were trying to avoid that.”

Review by
08/17/2015

“The first time it was supposed to be $500 and they told me, because I was low on refrigerant and there is a leak in coolant or something. I asked the guy how to stop the leak and this and that. He said it would cost me more, we could have it run for a season. I was like OK sure; it's OK, I will see you next season if it will cost me more, I don't have to do that. And within two months that ran out, so it’s started blowing off hot air, no cool air. We called him again. He came back and he told me the same thing. Suggested the refrigerant needs to be filled in again and that's OK too. But at that time he did tell me though he could not guarantee me the change the refrigerant thing it would cost you $5,000 and I told him that it's only two months. And I spent $900 so I don't feel right about it. But that's my experience, the first time I shouldn't be told that it could last for a season. The second time he tells me no guarantee on it. And I don't know if he filled in the coolant refrigerant there because he did it himself. And had me sign the paper, the only thing is it's not cooling, maybe because it's hot outside, but it's not the cool I want. Maybe next season but this season I will survive somehow whether if it will get better. It's still blow the cool air but it's not the same thing. I would grade them a C. I'm not satisfied.”

Review by
08/17/2015

“I was not satisfied; they overcharged me for the plumbing work. They deliberately came after hours so that they could charge me an extra $75 and a week later it was still clogged. It was free money for them. I would never call them again. It took them all of five minutes to clear out my toilet which didn't do the trick. And they deliberately came after 5 o'clock so they could charge money for after-hours service. And to pay $275 for just five minutes of work is pretty bad and I wouldn't use them again. I would grade them a D-.”

Review by
08/11/2015

“John Nugent & Sons replaced my water heater for me. They were professional and prompt. So far, I haven't had any issues. I may have to call them back to have them take a look at something, but other than that, it was a pretty straightforward installation. Last time, I had them check my bathtub faucet. I chose them because I'd had them come before.”

Review by
08/11/2015

“John Nugent & Sons did a new HVAC system and a new water heater for me. I liked everything, from the first visit to the design of the system and the team that came here to do the work. Everything was top-notch and very professional. It's a great group, and I've already referred them to some friends—A++.”

Review by
08/11/2015

“John Nugent & Sons installed a hot water heater for me, and they did have to reroute the plumbing to make it fit new laws or something. So, they did some extra things, but it was all plumbing. I had had a couple other contractors come out, and they gave me a lot of misinformation. The guys that came out with John Nugent & Sons were very familiar with the new laws, and they knew exactly what the size of the new water heaters should be and what needed to be done. They gave me a very accurate quote and then they showed up on time. They did a great job. I chose them over another company because of a referral. I'd give them an A+.”

Review by
08/11/2015

“John Nugent & Sons did plumbing work in my master bathroom, and they were extremely knowledgeable about what they were doing. They earned an A+ grade.”

Review by
08/11/2015

“Last time John Nugent & Sons was here, they fixed the water heater. I'd give them an A. They also did our whole HVAC system, and they did a fantastic job with that, too.”

Review by
08/11/2015

“They reset the air conditioning system for us after it tripped out because water got in a pipe. We're very happy with the results. They were professional, they knew what they were doing, they communicated very well, and they had very pleasant personalities. They're an A+ company, for sure.”

Review by
08/10/2015

“They were timely, and they did a good job. I think we've used them a few times—I know they came out to take a look at clogged drains and things like that. They’re an A-grade company.”

Review by
08/10/2015

“They have done plumbing and electrical for me. They're very reliable, and their people know their fortes. They get an A.”

Review by
08/10/2015

“They had knowledge of a situation I had with a tankless hot water heater. I didn't know a lot about it, and I came to discover that a lot of people didn't service it. They were one of the few companies that serviced it and had somebody on staff who actually knew what they were talking about, so that was a big plus. It didn't take them long at all to do the job. He came here, gave me the estimate, and came back and got the job done within a couple of hours. I originally found them in the Best Pick Reports booklet. They get an A+.”

Review by
08/10/2015

“John Nugent & Sons was really good. They were fast. They were efficient. I didn't feel like I was overcharged. It was just a really good experience all across the board. Nugent came in for the plumbing. We thought we had a leaky pipe, and we were ready to pay a lot of money. He came in and looked at our stuff real quick, and then he fixed our spout, which ended up being the real problem. He could have really told us anything, and instead, he showed us how to fix it ourselves in the future. He was quick and professional. It was a good experience. I think they deserve an A+ because they honestly could have told us anything or stretched it out or overcharged us for the work. I thought that we would use them again for sure and we'd recommend them to other people because they did A+ work.”

Review by
08/10/2015

“John Nugent & Sons seemed to know what they were doing. They fixed a problem we had been having off and on for a few years, but they haven't really come up with a solution. It turns out we have really high water pressure into our house, but we were having issues with pipes rattling. Then we also had been having issues with getting lots of leaks. It turns out the water pressure to our house was double what it was supposed to be. My father-in-law recommended them. I would give them an A.”

Review by
08/10/2015

“John Nugent & Sons was really fast—I remember that. We had a toilet that was leaking. The valve had kind of broken, and it was leaking on the floor. When we were trying to call somebody to come right away, they were the only company that could come out right then. Some people said six hours, and we were saying, 'But, we have a problem now.' It was really nice. They were clean, quick, and nice. I'd rate them as an A.”

Review by
08/10/2015

“It's been over a year but John Nugent & Sons did work for me. They'd sent out people that actually knew what they were doing, which you don't always get a lot of for home services. I had well sediment in my lower pipes from my well. They'd done some work for me previously. I'll give them a B+. It took a while for them to get the work done.”

Review by
08/10/2015

“Well we had some plumbing work done. And they came back to snake my drain and then it wound up being a closed sewer line and they told me that they would reimburse me the money for the camera if it was the sewer line. But they did not repair sewer lines. They had promised me that but then once it came time for the sewer repair they said they didn't do sewer repairs and I had to argue with them to get reimbursed and they only reimbursed me $200 of the $500 that it was for the camera. So, I wouldn't recommend that company, I would grade them a D.”

Review by
08/06/2015

“John Nugent & Sons was out here immediately. They did an awesome job. The repairman was fantastic. Everything I remember—like when they had to crawl under the deck—was fantastic. It was plumbing work that they did. We did try to call them to get electrical work done a month or so ago, and we never got a return call. We got a hot tub, and we tried to call Nugent to get him to come out and do the electrical work so we had to call somebody else.”

Review by
08/06/2015

“John Nugent & Sons did my hot water heater and my air conditioner when they all went out. He gave me a pretty good price, and they came in and fixed it with no problems. I highly recommend them. I particularly liked both the price and the work. That was the most recent thing they did. They did all three of them. They all went out on me within a three-month period. I heard of them from my neighbor across the street. I'd give them an A.”

Review by
08/06/2015

“I have no complaints about the work that was done. I just found John Nugent & Sons' cost to be higher than I anticipated. The work was done quite well. I have no complaints about the work because he did exactly what he said he was going to do. He quoted us for an additional project, but that turned out to be quite a bit more than we could get done by another company, so we went with them instead. John Nugent & Sons fixed the outside faucet in the back of the house. I picked them out Best Pick Reports. I'd give them an A-.”

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