Berkeys Air Conditioning, Plumbing & Electrical
5th year as a Best Pick
Best Pick 2018
certified company
Verified License(s)
Verified General Liability Ins.
Best Pick Guaranteed

Compiled Score:

Berkeys Air Conditioning, Plumbing & Electrical has received 4.7 out of 5 stars based on 296 customer surveys.
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5th year as a Best Pick Call
"Honesty, integrity, and quality have been our guiding principles since 1975. As such, we hire only the best technicians and use only the most up-to-date products. You can trust every one of our team members to be forthright in his or her recommendations and to be committed to client satisfaction. We call this 'The Berkeys Way.'"

Jamie Wooldridge | President
Company Information
Services Offered
Berkeys provides maintenance, repairs, and installation of most HVAC brands. The company also offers attic insulation, ductwork cleaning and replacement, indoor air quality solutions, climate zoning, radiant barriers, and Wi-Fi thermostats as well as a 30-point, biannual HVAC service plan called BAM!
Warranty
The company offers up to a 12-year product-and-labor warranty for most HVAC installations.
Company History
Berkeys has served the Dallas/Ft. Worth metroplex for over 40 years.
Distinctions
Berkeys has received multiple Best of Readers' Choice awards from Living Magazine and been featured in Southlake Journal's Best of the Best lists. The company was also named one of DFW's Top 100 Places to Work in 2016 by The Dallas Morning News.
Employee Information
Employees wear uniforms, drive marked vehicles, and undergo background checks and drug testing.
Areas Served
Dallas, Irving, Colleyville, Euless, Grapevine, Keller, North Richland Hills, Southlake, Flower Mound, Highland Village, Lake Dallas, Lewisville, Allen, Frisco, McKinney, Plano, The Colony, Carrollton, Coppell, Irving, Richardson
Address
1070 South Kimball Avenue Suite 131
Southlake, TX 76092
Hours
Mon
Open 24 hours
Tue
Open 24 hours
Wed
Open 24 hours
Thu
Open 24 hours
Fri
Open 24 hours
Sat
Open 24 hours
Sun
Open 24 hours
Licenses
TACLB00041879E

Compiled Score:

Berkeys Air Conditioning, Plumbing & Electrical has received 4.7 out of 5 stars based on 296 customer surveys.
5
237
4
44
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Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
07/31/2017

“I've been doing business with Berkeys about 10 or 12 years. Overall, they are really efficient, but some bumps in the road. I'm usually satisfied. They worked on the heating and air conditioning. Sometimes I'm satisfied, and sometimes I'm not. It's just wait to see what the end results are. I would grade the overall experience with a B. They come when you need them. I would very likely to recommend them to a friend or a colleague.”

Review by
07/31/2017

“The air conditioner is still working. They keep tabs on our A/C and they have done some plumbing work for us. Satisfied with work performed. There is usually just one person who comes out. I would grade the overall experience with an A. I would be very likely to recommend them to a friend, and we have already recommended them.”

Review by
07/31/2017

“They did a semiannual inspection of the heating and cleaned the heater. Come in the spring to check the air conditioning. Everything is fine. I would grade the overall experience with an A. I would be very likely to recommend them, and I already have recommended them.”

Review by
07/31/2017

“They were responsive and took care of something to do with my furnace check. I think I got the membership and got them to come check my furnace and make sure everything measured up. I'd give them an A. I would recommend them. I'd use them again.”

Review by
07/31/2017

“Everything went fine. They just did an annual inspection on the A/C. They may have also done some plumbing at some point. Everything meets up to our expectations. I would grade Berkeys as an A. I would be very likely to recommend them.”

Review by
07/31/2017

“Their timeliness, their politeness, and all that. The A/C, it was just a basic checkup and they also did the plumbing. Everything is working up to expectations. I would grade them as an A. I would highly recommend them.”

Review by
07/31/2017

“I enjoyed the rep that came out here and took care of our air conditioners. They usually do air conditioning for us. I was satisfied with the repair. One guy came out to do the work. I'd give them an A.”

Review by
07/31/2017

“They were good at communicating. They did the work fast. They gave me more than one option to choose from to fix my problem. My A/C had gone out. Everything was up to expectations. I'd give it an A.”

Review by
07/31/2017

“They were on time. They did a lot of work. They did some electrical. They did some A/C work. They checked my A/C system, heating system. They also did some plumbing for us. I'd give them an A grade.”

Review by
07/31/2017

“Some time ago, it's been a while. It might have been a water heater replacement. So far everything's working up to expectations. I'd give them an A overall. Everything's working.”

Review by
06/22/2017

“It was ages ago. We've used them for a long time and we really like them. They've done work on the A/C and heater. I would give them an A grade. I would recommend them.”

Review by
06/22/2017

“They were upselling too much to me for what I needed. They worked on the air conditioning. I would grade the overall experience with a D+. I would not recommend them.”

Review by
06/22/2017

“I think the technician was very friendly, very knowledgeable. They did air conditioning for me. I'd give them a B overall. They didn't do any work, they just did an assessment.”

Review by
06/22/2017

“Scheduling was easy, and the people were very nice. They worked on the heater, because it wasn't heating properly. I would say they’re an A+. I would highly recommend them.”

Review by
06/22/2017

“They do great work. I liked them for keeping their appointments and their honesty. They installed a sink, and they installed water faucets for us. I’d give Berkeys an A+ overall.”

Review by
06/22/2017

“They came on time and did the work. They worked on the A/C unit. I would grade the overall experience with an A+. I would be very likely to recommend them.”

Review by
06/22/2017

“They were very sociable, very nice. They did air conditioner work. I would grade the overall experience with an A+. I would highly recommend them.”

Review by
06/22/2017

“I like their professionalism, and they were always on time. They've done heating and air and plumbing. I'd give them an A rating.”

Review by
06/22/2017

“They were on time. They did A/C maintenance. I would grade the overall experience with a B+. I would likely to recommend them.”

Review by
06/22/2017

“There nothing in particular that I liked about them. It was an air conditioning check. I'd give them a B overall.”

Review by
06/22/2017

“They were very professional, called before they came, and all that stuff. I'd give them an A rating.”

Review by
06/22/2017

“They did a tune-up. I would grade the overall experience with an A+. I would highly recommend them.”

Review by
06/22/2017

“They did everything that they said they were going to do. They were very timely. The work was done awesome. They replaced the condensing unit on our air conditioner. They deserve an A+. I've recommended them several times.”

Review by
06/22/2017

“They fixed the issue. They just repaired a capacitor that was installed the wrong way by a previous company. The fan was continuously running, and they basically figured out that it was just installed backwards. I'd give them an A.”

Review by
06/22/2017

“They are nice people. Since I've moved in, they've done all kinds of stuff. They've done electrical, they've done air conditioning. I don't think they've done plumbing. I've only had one negative experience, and they took care of that for me. I would grade the overall experience with a B+. I would highly recommend them.”

Review by
06/22/2017

“He was very polite, explained everything that he was going to do. After he did it, he followed up with my husband to let him know. He worked on the heater. It was during the wintertime. I would grade the overall experience with an A+. I would highly recommend them. My daughter and husband use them for everything.”

Review by
06/22/2017

“It was almost a year ago. It was not positive. I'm still having problems with the air conditioning. I don't think it was positive, the service they provided. The air conditioning doesn't work. It's still broken, so I have to spend money again. They didn't solve the problem for me. It was OK. I'll find somebody else to look at it for me. I'll give them a C.”

Review by
06/22/2017

“I would absolutely tell people not to use them. They are terrible. Very unprofessional, very rude, and always late; they are extremely ineffective. I've had a water heater installed now for a year that they have to continuously come out and service—and it's been a year. They nickel and dime me at every corner. They are terrible people. I would grade the overall experience with a D-. I would not recommend them.”

Review by
06/22/2017

“Their price, for one thing, was great compared to everyone else. Plus, the guy that they sent out here was great. He was just really knowledgeable and friendly and honest, so we'd have him back again. We'd request him. It was A/C, it was a general check up every year and then they came back, I think they fixed something. I'd give them an A+ overall. As a matter of fact, I've already recommended them.”

Review by
06/22/2017

“I liked his knowledge of the work. He knew what to do. My air conditioner went out, and he had to go through and revert the Freon some way, the line was broken or something. Then he had to come in here and there were some broken parts, so he had to fix that on the inside, but he did an excellent job. I'd give them an A+ overall. He was excellent. I would recommend them.”

Review by
06/22/2017

“He was coming out and just try to sell products rather than address issues and concerns. So, they were doing a tune up, and it was like we need to this and that. You need to fill up your Freon. They Freon was low. So, what does filling up the Freon do? And he was like it would be $400 and it would produce cooling and everything like that. I was like does that fix the problem. He's like ‘Oh no, it means you have a leak, and I can find the leak for $400.’ And then I was like why were you selling me until I asked you a whole bunch of questions why were you just trying to push me into paying for five pounds of Freon when that didn't solve the problem at all. My wife didn't like him. You know, honestly, I wouldn't trust that guy, and wouldn't have him back in our house at all. For all I know he was messing with the systems to make them worse. It seems like he was pushing stuff for us to pay, so that he could make his sales quota rather than actually giving us the things we needed. I would grade the overall experience with a D-. I would not recommend them.”

Review by
06/22/2017

“They never disappoint. We've used them for so long, I can't tell you just one thing. They're just reliable. They're a little on the pricey side, but they do good work. I've recommended them to other people who have been just as satisfied. They've done plumbing, they haven't done any electrical. They come out and inspect our furnace and air conditioner every year because we have a service policy with them. But mostly plumbing is what we've used them for. I'd give them an A+ overall.”

Review by
06/19/2017

“I had called to see if I could get a copy of their estimate of putting in an A/C unit. Back in February they did work. Nothing in particular I liked about them. They replaced a hot water heater. The last time they were here, I have the service program, so they just did service work. I'd give them a B. I don't love them, I don't hate them. I've been loyal to them, but I could easily go somewhere else too. I had no complaints with their cleanliness, their punctuality, and their customer service; that's all fine.”

Review by
06/19/2017

“They would've come out for an A/C check. I've been a client for many years, so there's familiarity there. They have me on their current customer program, so it's just a good relationship. They did do some plumbing work for me in another house. I would say a B overall. The one challenge that I have with them is they always seem to come out and go through the house and find something that needs to be replaced, and it doesn't seem to me that they really give a good explanation and demonstrate that something really does need to be replaced. They just simply say, ‘Oh, we found this and we recommend that you replace it.’ And they don't do a good job of saying ‘Hey, we've noticed this. We've noticed this the last couple of times, and it seems to be going bad. Don't think we need to do anything about it now but probably we need to look at it at some point in time in the future,’ and document that as it goes along. Because these A/C units, these heating units, they don't just fail overnight. I mean, yes, they do fail overnight, I get that. But they show and demonstrate over time that there's wear and tear and that kind of a thing, and they don't seem to document the wear and tear and say ‘You know, I'm looking at it and it looks like this and this. This particular part is five years old, six years old, seven years old, typically only lasts for four or five years, you could see it go out.’ It doesn't seem to be that kind of relationship. Seems to be more of a need to generate more revenue this month so let me use this guy, see if I can get something repaired.”

Review by
06/19/2017

“There was nothing that stood out about them. We had them service our air conditioner. I would say it was a B. It wasn't an issue, it's just they're trying to sell. They called and called and called to service our air conditioner, but we had just had it serviced so we didn't need it to be serviced again. We needed service every 6 months, every year; they called and called and called, and then they come out here and there's nothing wrong with our air conditioner. We have two units and the second unit is old and the guy tried to sell me another one, so I realized they were calling all the time to try and sell us another one. We have a brand-new unit and then a second unit. And they were servicing the brand-new unit. I had no complaints with their cleanliness or punctuality.”

Review by
06/19/2017

“I use them all the time. I like the fact that they quote you a price and then they stick to that price, or really close to it, and if there's going to be any overages, they let you know. They try to save you money when they come out, you know; they're just real good people to deal with. They've done both plumbing and electrical work for me. I'd give them an A+ overall.”

Review by
06/19/2017

“We were thrilled with Berkeys. That young man was fabulous. I think they were checking our furnace to see if everything was fine, because we were going to get a yearly contract with them. It was good, everything was fine. I would grade the overall experience with an A+. He was so wonderful, thorough, and such a kind and nice gentleman. I would highly recommend them.”

Review by
06/19/2017

“They always come out and do their maintenance agreement thing on our air conditioning system. I'd would say they get a B. I find that it seems like they're always trying to find things to try to talk you into buying something. If you're not an educated consumer and don't really understand air conditioning stuff like that, then you're probably spending $1000 every time they come out for the maintenance agreement.”

Review by
06/19/2017

“We've used Berkeys for years, and we're very pleased with them. They do our air conditioning. They've done some electrical work for us. They do our heat. They've done some stuff with our plumbing. We've used them in all categories. I'd say A+. They're not pushy and they're very nice, and we're just very pleased. We've used them for many successes.”

Review by
06/19/2017

“The technicians are very professional. They are very clean whenever they come into your house by putting booties on, and they are professional. They did annual maintenance for me. They helped to put in another line with an A/C unit; they did a very good job. I would grade the overall experience with an A+. I would highly recommend them.”

Review by
06/19/2017

“It was about the same as anyone else. It was the annual air conditioner check. They haven't done any plumbing or electrical work for me in the past. I would give them an A+ grade. I don't really know about quality and expertise because we haven't gotten through the summer yet; so far, I haven't had any problems.”

Review by
06/19/2017

“We've used Berkeys for a couple of things over the years. They've been very good. They did a good job each time. They were very thorough and explained what they were doing and why they were doing it each time. We've had them do some air conditioning over the past few years. They get an A. I would highly recommend them.”

Review by
06/19/2017

“They did their annual spring follow-up for A/C. They possibly did plumbing when I first moved into this house and plumbing in my last house, but that would have been nine or ten years ago. Every interaction has been A+.”

Review by
06/19/2017

“They showed up when they said they were going to show up and did fast service. I believe I had them check out my A/C before the season started. I would rate them as an A. I would highly recommend them.”

Review by
06/19/2017

“I liked the capability of the repairman that came out. He was very personable and knowledgeable. They repaired a water leak for me. They also did air conditioning and heating work for me. I would grade them as an A. I would be very likely to recommend them.”

Review by
06/19/2017

“There was nothing in particular that I liked. I'd give them a B+ overall.”

Review by
06/19/2017

“All they did was the checkup that we usually have done. I have no complaints and I would recommend them.”

Review by
06/19/2017

“They were very thorough and clean in everything they did. They just did air conditioning for me. I'd give them an A+ overall.”

Review by
06/19/2017

“They did really good. They got everything fixed, and we are ready to go. We had no complaints and would recommend them.”

Review by
06/19/2017

“It was fine and effective. They seemed very professional. They were checking our air conditioner. I'd say they get an A overall.”

Review by
06/19/2017

“I liked the technician real well. One thing I wished they would've done was check the refrigerant. I guess they would get an A.”

Review by
06/19/2017

“They came in and just did an annual check. The service tech was very good. He's been here before. He's just very personable. I'd give Berkeys an A.”

Review by
06/19/2017

“It's been a while. It was a good experience. The service tech was very helpful in explaining things. It was a maintenance check. The air conditioning. I'd give them an A.”

Review by
06/19/2017

“They're reliable, they're local, and we've used them for years. They've done checking our air conditioning and they also did some plumbing for me. I'd give Berkeys an A.”

Review by
08/18/2016

“They do their job really well. They're expensive, but everything they've done for us has worked really well. They did heating and air work. I'd give them an A.”

Review by
08/18/2016

“Berkeys did HVAC work. I'd give them an A. I would recommend them.”

Review by
08/18/2016

“I had no problems with them. The first time I used them, they came out to do an A/C check. The second time I used them, I had my kitchen faucet repaired and a little bit of plumbing work done, and I had a good experience with both. I'd give them an A.”

Review by
08/18/2016

“They installed our HVAC. I would give them an A.”

Review by
08/17/2016

“Berkeys did air conditioning work a month or two ago. I’d give them an A+.”

Review by
08/17/2016

“I’ll grade them an A+.”

Review by
08/17/2016

“Berkeys gets an A.”

Review by
08/17/2016

“They tried to sell me a really expensive air conditioning unit, so I mean I can't say I was really that positive about it. Once I got it priced out by other people it was a lot cheaper--like $1, cheaper. So I won't be using them again. I'd grade them a C.”

Review by
08/17/2016

“I'd probably give them an A+, because the guy was really on it. He found the problem and got it fixed, and I found the price fairly reasonable. The quality of work and customer service were very good. The expertise was very high, because he went in immediately and found the problem.”

Review by
08/17/2016

“They did an analysis of my plumbing, electrical, and air conditioning. I grade them an A+.”

Review by
08/17/2016

“It was good. I would grade them a B. They did an inspection.”

Review by
08/17/2016

“I’d grade them an A+. I'm highly likely to recommend them.”

Review by
08/17/2016

“They did fine; they did good. I would give them an A.”

Review by
08/17/2016

“It was pretty good. I'll give it an A-.”

Review by
08/17/2016

“They looked at my air circulation, and it was good. I wanted them to look around the vents for mold. I would say it was an A.”

Review by
08/17/2016

“They checked on one of my A/C units several months ago. It was a good experience. I’d give them an A+.”

Review by
08/17/2016

“I’d rate them an A+. They got everything fixed very quickly, and they found the issue right away. I'd recommend them, definitely.”

Review by
08/17/2016

“We're happy with them. I give them an A+. They did HVAC work. We're really happy with them. I'm extremely likely to recommend them.  ”

Review by
08/17/2016

“I liked them very much. I’d grade them an A+. The quality of work and customer service were excellent. Overall, an A+ rating means to me, that they can't be less in any one category.  ”

Review by
08/17/2016

“It was not positive because I thought it was really expensive. I was in shock. But I went on and did it anyway. $3 or $4 to have my Freon replaced was extremely excessive, and I probably should have shopped around. But the installer himself was very nice. Because the pricing was so bad, and I don't know if that was industry standard or not, I'd have to give it a C.”

Review by
08/17/2016

“It's kind of still in progress. My last visit with them, I told them to hold off on a couple of things, because I was checking with my home warranty, so it’s still kind of in the middle of that. The technician was great. I realize it's the season for A/C's to go out and be fixed and what not. The only negative thing I would say is the fact that the hours that they quote—I had a window from four to six, and two times it had gone into the evening hours. Luckily I was available, but going into seven, eight, nine o'clock at night before they show up, it's not ideal. That would be my only negative feedback. If you take out when they showed up, I would probably give them a B+. I had to help the first technician with holding the light, because it was at night. I had to reach out all the times to call them, to see what was going on, and they never reached out to me first, which I thought was kind of odd. If they were maintaining and watching the times of the appointments, they would reach out to the customer to let them know what's going on.”

Review by
04/18/2016

“They did a good job. They did a lot of fixing all of our toilets and sinks and stuff that's like 20 years old that you never want to do yourself. They also ran a gas line for my grill outside. They seemed to be pretty thorough. They come out, they do the work, and they make sure everything's done the way it's supposed to be. I would give them an A.”

Review by
01/06/2016

“they were quick to respond on matters that needed attention. And very good on their response time to take care of issues. This was an inspection of the heating and air system. they did some work on the hot water heater as well. I chose them based on recommendation and quick response on the call. I would grade them A, no complaints.”

Review by
01/06/2016

“they always notify you when they are on their way. I feel like they are pretty thorough and always explain what they are doing and answer any questions I might have. Most recently, they just did a tune up, we've had them install air conditioning units. And they have done some major mud plumbing repairs. I don't have any complaints so I would grade them an A.”

Review by
01/06/2016

“they were kind of expensive but did a good job. They came pretty quickly and it was easy to set up a time for them to come out. I bought a membership with them that covered a lot of things. I have plumbing, electrical and ac. They came out to do some plumbing work for me and they are scheduled to come out to do an ac tune up for me. I would say no complaints, an A.”

Review by
01/06/2016

“we've done two major projects with Berkeys. One was HVAC system that we put last summer which was very good. Recently we had a sewer put in but that was good but it turned sour on us, because it didn't work very well. But to the credit of Berkeys the supervisor that was on the job he stuck with it. Berkeys did everything they could do to handle the problem, but at the end of the day we were satisfied with their work and would recommend them. I would say that I had some concerns, because there was some mistakes made but you recovered. I would grade them a B.”

Review by
01/06/2016

“We had a sewage and everything was good. They were affordable and thorough. They schedule quickly, they gave me the best rate. For that particular one, I would grade them an A.”

Review by
01/06/2016

“They are quick and fast. I chose them because of word of mouth. They've done air conditioning and plumbing. I would grade them an A.”

Review by
01/06/2016

“It functions as expected now. There isn't a reason I chose them over another company. I'd give them a C overall.”

Review by
01/06/2016

“everything was good, they’re good.”

Review by
01/06/2016

“They were good. No complaints.”

Review by
01/06/2016

“I like that they do the job.”

Review by
01/06/2016

“they just did an inspection and it was quick. I would grade them an A, no complaints.”

Review by
01/06/2016

“I liked how fast they were. We have a service agreement with them.”

Review by
01/06/2016

“They did a great job, I am many states away. They handled the repair with no hassles or headaches whatsoever. We had a sewage backup flood and they were one of the groups that handled the repair. I would grade them an A.”

Review by
09/03/2015

“They came out and did something on the air conditioner. It's one of those typical hey it's under warranty but I'm going to charge you a fortune. A friend recommended them. I'd give them a B.”

Review by
09/03/2015

“When it came to the furnace it was positive, when it came to electrical they are outrageous, something that shouldn't cost anymore from $75-$200 they wanted to charge like $800 to put in an outlet. I would probably go with A.”

Review by
09/03/2015

“They were prompt, they did a great job, and I thought the pricing was appropriate. They did some air conditioning and also some electrical work. It was some repair work but in both cases it was one time repair related jobs. We knew what the problem was and they came and fixed it. I'd give them an A.”

Review by
09/03/2015

“They came when they said they were going to come, they were very efficient in what he got accomplished, fixed what he needed to fix, pretty much everything you want in somebody that's coming to the house. I believe it was the HVAC, he worked on our humidifier. I would definitely give them an A.”

Review by
09/03/2015

“They're fine, they're fine.”

Review by
09/03/2015

“I'd say probably an A-.”

Review by
09/03/2015

“Their people are very personable and professional. They do plumbing and they've been here for heating/electrical.”

Review by
09/03/2015

“The guy that did the work was just awesome, he was just positive, just a nice guy. There was a switch that wasn't working.”

Review by
09/03/2015

“They were easy to contact, they showed up on time. They installed an air conditioner. Their customer service was good.”

Review by
09/03/2015

“I liked the customer service. They've worked on both air conditioning and water heater, water heater most recently.”

Review by
09/03/2015

“Most recently they were doing A/C work for an isolated incident. The technicians had different thoughts on how things should be done. Their customer service is OK.”

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