Thompson Creek Window Company
6th year as a Best Pick
Best Pick 2017
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Thompson Creek Window Company has received 4.9 out of 5 stars based on 971 customer surveys.
5
897
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65
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6
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6th year as a Best Pick Call
"Our goal is always 100 percent total customer satisfaction. We eliminate the middleman by manufacturing the windows ourselves. We are completely accountable to our customers from their initial inquiry to project completion, and it's backed by over 35 years in business and our No-Hassle Warranty and Buyer Protection Guarantee."

Rick Wuest | President
Company Information
Services Offered
Thompson Creek Window Company specializes in manufacturing, selling, and installing its own products developed specifically for the mid-Atlantic climate.
Warranty
The No-Hassle Warranty and Buyer Protection Guarantee protects homes for up to 50 years.
Company History
Thompson Creek Window Company is family owned and operated and has been manufacturing and installing custom vinyl replacement windows and doors in the mid-Atlantic area for more than 35 years.
Distinctions
In 2016, Thompson Creek Window Company was ranked seventh on Remodeling magazine's list of the 550 largest replacement contractors in the US. The company is also an EPA Lead-Safe Certified Firm. Additionally, Thompson Creek received a 2014 Dealer of the Year award by Window & Door magazine for Excellence in Community Service.
Licenses
#420213000015
Areas Served
Washington, DC

Compiled Score:

Thompson Creek Window Company has received 4.9 out of 5 stars based on 971 customer surveys.
5
897
4
65
3
3
2
6
1
0
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
10/20/2017

“The salesmen I don't think was up-front and truthful, and he didn't relay back to the installers what they were supposed to be doing. They installed a French door. I would grade the overall experience B-. The installers themselves were polite and seemed to be very competent. They were good guys, and they knew what they were doing, so I don't have a problem with them. I had more problems with the salesperson. The sales guys didn't relay to the installing guys what the client wanted. Liars. The guys did a very good job. It was a one and done thing. I brought the product, the installers came in, the installers installed the door, off they went, and I had no more interaction with Thompson Creek at all. The gentlemen that showed up, in terms of installing the door—they installed it perfectly fine, they had great expertise. Seemed like they used the proper materials, everything's holding up fine. The real beef of the problem was the salesperson. The reason was even though they were far more expensive—was because I had a pre-hung garage door, and I wanted a company that could remove the garage door. When the installers showed up, they had no knowledge that they were supposed to remove the door. Now, fortunately, I have knowledge on how the door was supposed to be removed, and I had to give a lesson on how to discharge the preloaded springs and remove the door. They had to make phone calls, and then finally I guess they were told, ‘Yeah you were supposed to do that.’ The installers had really never removed one of these doors before, and I had to help them do that. That's my beef. I didn't want to deal with that. They were the one and only company that said that, ‘Oh no, we'll do that. We'll take it out.’ BS—they weren't ready to do that. So just tell them don't do that again. It really boils down to the gentlemen that came in there and installed the door were more than welcomed, and they did a great job. The install is perfectly fine, no problem. It was just that one little glitch that got me to choose their company to begin with was that one little thing, the thing that I needed most, more than anything else is someone to remove the old door. It boils down to Thompson Creek probably sells a very good product, from what I can see. I don't think it's any better than the rest of the products, to be honest with you. The sales guy came in, and he sold me whole pitches, which I didn’t care about because I already knew what I wanted. But when push comes to shove, the reason why I chose them was because they were going to remove that door, no problem, and when they showed up, and they didn't know what to do with that—man, guess what? That says volumes. So, tell them to get honest salespeople.”

Review by
10/20/2017

“I liked the timeliness, the cleanliness, and they picked up after they did work. The quality of the windows—we really don't have anything negative to say. One negative thing was that one of the guys showed up to work, and he literally looked like he should have been in the hospital. He had a wrap—like gauze wrapped around his head—and it was definitely bleeding through. It looked like a Halloween costume, I'm not going lie. If my husband wasn't here, it would have definitely freaked me out a little bit. It was weird, it was just weird. I felt bad. He probably needed the money, and he had to do the job, but I just felt bad for him, and it was a little sketchy looking, but, really, honestly, the only thing I could say that was not a raving review. I would grade the overall experience A-.”

Review by
10/20/2017

“They did an excellent job, and I’ve sold the house since that. They did a good job. The guys came out, and they did what they had to do when it came to putting in those windows. They did an excellent job, and they did a job with the siding, as well. They did the windows and the siding, and I told the new owner who put all of that in. I would rate them A. They knew what they were doing, because at one time, I had some water coming in. It was a heat pump all the way up there on the fourth level, and it was some water coming in around that heat pump. They sent a guy out, checked it out, fixed it, and never had any problem.”

Review by
10/20/2017

“They were fast, gave me a good price, and did a good job. They've done everything. I've had windows done. I've had the vinyl siding, and I had a front door put in. I would grade them A+. I have only little complaint. One of the planks they put up damaged something, but other than that, everything's been fine.”

Review by
10/20/2017

“They were really—they did a great job for me. They did windows and doors replacements. I’d give them an A+. They did a great job. I was really impressed with them. They were on time, and they did what they said that they were going to do it. They picked up all their stuff.”

Review by
10/20/2017

“I guess I liked the quality of work. I haven't had any problems with the windows or anything, and the fact that they really took their time and they paid close attention to details in installing the windows—they have done windows and a sliding door for me. They get an A.”

Review by
10/20/2017

“Their salesman was knowledgeable about what he was doing. This time they did siding for me. They've done doors, windows, and gutters for me before. I’ll rate them A+. They were always on time and finished the job in a timely manner.”

Review by
10/20/2017

“It was good, the whole experience, but mostly the installation guy—the guy that installed it, and the supervisor and the team that installed the windows. They made it positive. They did window installation for me. They get an A.”

Review by
10/20/2017

“I liked that they are very focused on customer service, and they stand behind their products. They put some windows in. Several different times, they put windows in. They earned an A.”

Review by
10/20/2017

“I liked that they came on time. They did the work for the price we had agreed to, and the work was good when they were done. They did windows and doors for us. I would rate them A+.”

Review by
10/20/2017

“The salesperson was friendly, professional, and twice as good. The workers were on time, efficient and the door's great. They did a door replacement for me. I’d give them an A.”

Review by
10/20/2017

“They did a fantastic job and they were quick at it. They did new windows for me. They get an A.”

Review by
10/20/2017

“Their customer service. They did a storm door. I would grade the overall experience B.”

Review by
10/18/2017

“I have always been very happy with Thompson Creek, absolutely happy, except the last time with the glass door that they were installing. I was not very happy. This is the third door that they had to replace. The first door didn't fit, the frame broke. The second door had damage to it, so I'm waiting for the third door. I'm not very happy with them. Other than that, I'm very happy with the company itself. I'm still waiting for the other door to come. It wasn't the work; it was the material that was delivered. And I don't think Thompson Creek makes the door themselves. It came from another factory, and it was a defect. The company was OK. Thompson Creek Company is OK. It's the product that came. It was the door replacement. I would grade the overall experience A+. For all my windows that they had put in several months ago, absolutely excellent. No problem at all. It's just right now I'm in the process of getting the door done. It's not completed yet, so with that one, I have not been satisfied. The windows are fine. The door is a different work order. I have absolutely no complaints for anything.”

Review by
10/18/2017

“They did a lot of work for me. We ran into a few problems, but other than that, they did great work. They did windows for us, siding and things like that. I would grade the overall experience A. They did an excellent job. On the windows, the cleanliness was excellent on that, but the siding work, we did run into some problems. The guys kind of left a little bit of a mess.”

Review by
10/18/2017

“I liked the quality work and good service group. Had siding and windows done. I would grade them A.”

Review by
10/18/2017

“It was good. They are nice windows. The workers were nice. They did a good job. I’d give them an A.”

Review by
10/18/2017

“They did what appears to be quality work. They did windows and gutters for me. They get an A.”

Review by
10/18/2017

“Overall they were quick, on time, good, no re-doing or whatever. They did windows for me. I would grade them A.”

Review by
10/18/2017

“They did everything they were supposed to do, no problem. They put in a patio door. I’d give them an A.”

Review by
10/18/2017

“They were on time, and I think they were very efficient. I had windows placed in. I would grade them A.”

Review by
10/18/2017

“I liked that they were willing to work with the homeowner in some minor issues during the install. They did windows and siding for me. They get an A.”

Review by
10/18/2017

“They did a nice job. They put in doors and gutters. I’d grade them B. There were a very few hiccups with the service.”

Review by
10/18/2017

“I liked the great materials, fast service, and the people spoke English and were very nice. They performed door services for me. I would grade the overall experience A+.”

Review by
10/18/2017

“They came when they said they were going to come, they put the product in, and they did a good job. They did new windows and doors for me. I would grade the overall experience A.”

Review by
10/18/2017

“They were responsive, and they were accurate with their estimates. They've done a bunch of work on my house, windows, doors, gutters. I’d give them an A.”

Review by
10/18/2017

“I liked that they did what they said they would, we were very pleased with the final result, and it was timely and a good cost, we thought. They installed four new windows. I would grade the overall experience A.”

Review by
10/18/2017

“I wish I've found them ten years ago. I liked the way they changed out the windows. Everybody on the team knew exactly what they were supposed to be doing, and they made all 24 windows changed in a day's time. I would grade the overall experience A. I've already recommended them three or four times.”

Review by
10/18/2017

“They came out the day of my scheduled appointment. They came out, and I had eleven windows done, so they were on time—the time they said they would be done, and within four or five hours they had every window replaced in my home. Very, very good. I was very impressed. I’d give them an A.”

Review by
10/12/2017

“They explained how the windows were made. They showed me how they measured them, and they went through all the—they showed me how they make them and what goes in them and all of that. They installed new windows for me. I would grade the overall experience A+. They cleaned up nicely behind themselves. They washed the windows. They washed the casings down, and they cleaned up all of the debris and everything. Everything was beautiful.”

Review by
10/12/2017

“I will say they have a fantastic product. They did the work in a timely manner. What I don't like is the follow-up, and what I discussed with them was not necessarily what I got. One of the things that they had to do was install the metal clad in my front door. There was an installation issue, which I know happens. They had to come out to supposedly repair it. He didn't have the right materials. I had taken a day off, and he was supposed to replace it. He ended up coming back on another day when I was not there, and he just glued it back. I didn't like that, so I didn't like the quality of that. They also didn't fully do everything that I discovered actually about a week ago. The whole purpose of them coming was because I had a woodpecker drilling holes above one my windows, and they were supposed to install a metal clad behind one of the wood areas. They couldn't install the metal clad. They didn't install it, and now I have a woodpecker drilling in my house again. That’s why I'm kind of negative. It was a positive experience, but its follow-up was not impressive. I would grade the overall experience B.”

Review by
10/12/2017

“Our experience was really good. They salesperson—manager—there was a little glitch in the sizing of the windows. The measurements were fine, but we didn't have central air. The openings of the windows changed, so some of the air conditioners would not fit. The managers came up with a system to make the air conditioners fit until we could get central air. They did windows, siding, and guttering. They’re A+. I don't find that's the fault of installation or anything. If anything, it would be the salesman’s, because he didn't see the window units might not fit because the openings would change. For cleanup, my brother and nephew had to point out that there were still metal and nails on the ground. I've already recommended them.”

Review by
10/12/2017

“What happened was everything was going fine. It was just a lot of times the dates they had to reschedule, and then the dates didn't coincide with my schedule, and I had to take off. But other than that, I'm satisfied with the work that they did. We had some gutters put on. They put on a screen door for the front door. It was OK. It was just that sometimes the dates got mixed up or the timing was all wrong, and we had to keep rescheduling. Then when I did reschedule, they didn't call back to verify the time. I had to call them to see what was going on. I was getting frustrated, but other than that, I would recommend people to take on them as a client. I’ll give them a B.”

Review by
10/12/2017

“Very positive. I love Thompson Creek. They come out and they check, and if it's not right, they are there the next day to fix it. And it's American made, which I love. We just love Thompson Creek. They put in two patio doors, and they did the gutters and the wrapping so that I don't have to paint anymore on top of the roof, and all new gutters with the leaf thing that you don't have to clean your gutters. If I had any more work to do, it would be with Thompson Creek. They get an A+ on politeness, cleanliness—it was a good experience.”

Review by
10/12/2017

“They put in a double-door for us, a French door. I liked the professionalism of the installers. They knew what they were doing, and they were very precise and quick in taking the old door out and putting the new one in. I would grade the overall experience A+. I had no problems with them.”

Review by
10/12/2017

“They're very good. The windows can be transferred to the next owner. If I had any trouble getting them back down here—once one of them didn't close, the guy came out and fixed it, and they do that free. They don't charge you. We have their slider in the front door too. I’d give them an A. I don't know how to get the screens out, but they did a good job.”

Review by
10/12/2017

“They are a great company. They were honest. I felt like they were very clean, they picked up after themselves. They put stuff down. I thought that I got a very good product. It wasn't the cheapest product, by any means, but it's a good value for what I got. They put windows in my house. They’re A+. I've already recommended them.”

Review by
10/12/2017

“They just did everything right, did it on time. First, they did the windows in my house. Then I had them do the windows in my mother-in-law's house a couple years later. Then last winter they did the doors in my house. I would grade the overall experience A.”

Review by
10/12/2017

“They were easy to get along with. They explained things well, and they came out and did exactly what they said they were going to do. They've done my windows, they've done my gutters, and they've done my doors. They get an A+. I have no problems with them.”

Review by
10/12/2017

“I liked that the salesman was very friendly, the work was done on time and efficiently, and it's beautiful. They replaced all our windows. They also put in a storm door. They’re A+. We’ve already recommended them.”

Review by
10/12/2017

“They were on time, did the job, and were just great the whole time they were here. They did windows for me. I give them an A+. I've already recommended them.”

Review by
10/12/2017

“I liked the guys that did the work. They were very professional. They did some aluminum wrap and then installed two windows. I would grade the overall experience A+.”

Review by
10/12/2017

“I liked the selection, the process, everything. The process itself. They did the windows on my house. They get an A.”

Review by
10/12/2017

“They delivered on their product and finished when they said they would. They installed windows for me. They get an A+.”

Review by
10/12/2017

“From their sales force to their installers, fantastic. They replaced windows and doors for me. I’d give them an A+.”

Review by
10/12/2017

“They're timely, and they do good work. The quality is fine. They installed doors and windows in our house. I’d give them an A+.”

Review by
10/12/2017

“They delivered a very good product very promptly. They replaced all of the windows in my house. They’re A+.”

Review by
10/12/2017

“The windows are really good. They put up new windows for me for all my house. They get an A.”

Review by
10/12/2017

“The people were nice and informative. They did window replacements for us. I would grade them A+.”

Review by
10/12/2017

“They completed the project. They did windows, doors, and siding. I’ll give them an A+.”

Review by
10/10/2017

“They were very good at staying in touch with and keeping me up-to-date. They actually had to make a revision, and it delayed by a day, but it turned out to be positive. They bent over backwards to make it right. They installed a new window where there was no window before. There had to be a cut-out, and there had to be additional materials so that it would support the weight of the window, and they provided all of the materials. I’d give them an A. They were excellent. I’ve already recommended them to the neighbors.”

Review by
10/10/2017

“In general, we had a positive experience with Thompson Creek, but we've just recently noticed that a couple of windows got—the insulation isn't as good as it was promised. The windows are clearly different. It was in the summer when it started, and outside was very hot. We wanted to talk to Thompson Creek about it, but we haven't done anything yet. They get a B+. I didn't have any issues with the quality until we noticed the condensation. The original date of the installation was delayed, but when they came, they did a perfect job. Everything was done. We had 42 windows, so it was a big project.”

Review by
10/10/2017

“I'm going to say, the quality of the materials is number one. If four stars is the highest, I'll give it a five, and then the engineers, the workers, the people that come—they are superb. They are absolutely superb. They dot their T's and cross their I's. They clean up. They have done every window in our home. They even built a custom-sized window because before I had the home installed with central air conditioning we had a house unit. So, we took that one, and they built a one-of-a-kind window to match the other windows that they put in our home, which was unprecedented. It fit. It was just amazing. All the other standard windows were replaced by Thompson Creek, and it was well-done professionally. We had the basement windows done as well. That was three different construction times. I would grade the overall experience A+.”

Review by
10/10/2017

“It went from negative to positive. It took them a month to fix the darn door. Since they've fixed it, it's been spectacular, so yay team. We had a whole front section put on, front door and screen. They had the long darn hinges on it, and they kept sending out the same ding-dong guy. Finally the manager came out and said, ‘You need these other hinges.’ They put them on, and it's been great. I would grade the overall experience B+. The key to the world here is that we were really irritated, and we think that time that month it took them to get around to this thing was pretty bad, but we liked the finished product. They also did something else for us, which again was good. The final product is an A, but the quality of work up until that time was a disaster. Again, the fact that it took a month got us angry, but when the manager-type people we were very impressed with called and send out the workers there, and they got something done, it got done. Only at the end. I mean the originals that came out, two or three, they were pitiful.”

Review by
10/10/2017

“We had about ten windows and doors done. We are very, very happy. I’d give them an A.”

Review by
10/10/2017

“I had a positive experience with them. They installed windows. I would give them an A.”

Review by
10/10/2017

“It's been a while. They did a replacement on a slider door. Overall they’d get an A grade.”

Review by
10/10/2017

“They were on time. They replaced a sliding window. I would grade the overall experience A.”

Review by
10/10/2017

“I liked the salespeople and their presentations. They did windows and a door. I’d give them an A.”

Review by
10/10/2017

“Their products are good, and their installation is very good. They put in a couple of doors for me. They’re A+.”

Review by
10/10/2017

“Nothing wrong. They were very punctual. They did windows for me. I would grade the overall experience B+.”

Review by
10/10/2017

“They were very efficient. They were professional. They did sliding glass doors and vinyl siding for me. I’ll rate them A.”

Review by
10/10/2017

“It was a good experience. I liked the way they worked, and the windows and the timeliness of it. I’d give them an A.”

Review by
10/10/2017

“They installed quality products, and they kept to their timeline once they gave it to us. We had them do four windows. They get a B.”

Review by
10/10/2017

“I liked that they are organized, friendly, good quality. They did our windows, our siding, and our gutters. I’d give them an A.”

Review by
10/10/2017

“I liked their work. I liked their professionalism and their product. I had gutters done and a patio door put in. They get an A.”

Review by
10/10/2017

“I liked that they were receptive to exactly my own taste, and they worked fast and professionally. They did windows for me. I’d grade them A.”

Review by
10/10/2017

“They are very professional. They were very quick with the work they performed, and the people who were in our house were very courteous. They replaced our windows. They get an A+.”

Review by
10/10/2017

“I really liked the windows. I really liked the door. Everybody was nice. They did everything they said they were going to do. It was all the windows and then one door, a storm door. I would give them an A+.”

Review by
10/10/2017

“I liked that they followed up to make sure that we were happy with the work. The program manager came out twice. We got the leaf guard gutters around the house, and the window in the bathroom replaced. They’re A+. I've already recommended them to three different people.”

Review by
10/10/2017

“The first thing they did for us was put in a front door, and it wasn't easy, but they stuck with it and did an excellent job. They did three windows for us. They also did gutters for us. They earned an A. They are very experienced. They know how to do it right.”

Review by
10/10/2017

“We had a pretty good experience. I would say everything stood out. We have a townhouse. They made sure that all windows were OK with the architecture of this house. Great customer service. They were on time, they finished everything on the same day, and we can already see the difference in the windows. I’d give them an A.”

Review by
10/10/2017

“They have done a couple of things for us. They were very, very precise. They take their time, but they do an excellent job. They put in windows—Thompson Creek windows. They fixed a set of blinds inside the patio doors. They put in a new front door. It was amazing to watch them work. They did a real good job— A+.”

Review by
10/10/2017

“They were super great. They were very nice. They were very clean. They were quick. I didn't have a ton of work done by them. I only had one window replaced, but they were also willing to come out to do one window, which a lot of companies aren’t. They were actually wonderful to work with. I would grade them A+.”

Review by
06/12/2016

No review comments provided

Review by
06/10/2016

No review comments provided

Review by
06/10/2016

“The salesman, scheduler, and installers were polite, personable, and professional. The young men who came to install my windows and door had an impressive work ethic, not stopping until the entire job was done. I'm delighted with the windows and door and have recommended Thompson Creek to a friend who is going to be having new windows installed this year.”

Review by
06/10/2016

“Installation very good; however, sliding door has developed break in weather stripping, allowing damp air to enter space between panes. Result is door fogs up completely in cool damp weather (like early mornings). Is there a fix?”

Review by
06/09/2016

“From the first phone call until installation Thompson Creek kept all promises. Appointments were on time and there was pressure to make a purchase. Installation was completed by professional installers they were neat and made certain that I understood the various features of my sliding glass door. Service is ten star and the final cost was ten star also. I am already a repeat customer presently awaiting delivery of my new storm door.”

Review by
06/08/2016

“Thompson creek provided exactly what they promised, top quality workmanship on a timely basis. They went out of their way to ensure that the house was at least as clean when they finished as when they began. One of my neighbors observed their workmanship and said when the time comes for them to replace their windows, Thompson Creek would be first on their list to be contacted. We could not have been more pleased with this overall experience.”

Review by
06/08/2016

“I highly recommend them. I am very pleased with my windows.”

Review by
06/08/2016

No review comments provided

Review by
06/08/2016

No review comments provided

Review by
06/07/2016

“The only concern I had. The sliding glass door install made the step out to deck high up. I talked to install rep. It was stated, that needed to be talked about before install. It could have been built lower however it would have cost more. I would have wanted it that way. I explained that the rep should have openly discussed this option with the customer before any work was done. I love the doors.”

Review by
06/07/2016

“Thompson Creek and their representatives were very courteous, prompt and they cleaned up their mess when they completed the job. The only issue that I am currently having with Thompson Creek is that they are trying to charge me an extra $42 to key my two sliding doors to the same key, a factor that should have been discussed during the planning stages. I have two separate sliding glass doors right beside each other and it makes no sense to have two different keys to these locks, thus I asked the installer could this be changed, he contacted the company and I had not heard back from them for almost two months. I contacted Thompson Creek and explained the situation and at that point I was informed that they could do it, but it would cost me an additional $42. I told the representative that I would not be paying another dime because this should have been discussed prior. The representative then said that she would have someone from Thompson Creek contact me back later that day. It has been almost two weeks and I still haven't received a call back. Their windows are not cheap, thus the cost of the change to the locks should be absorbed by Thompson Creek, in my opinion. Maybe I will get a call back after this survey. Thank you.”

Review by
06/07/2016

No review comments provided

Review by
06/07/2016

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Review by
06/07/2016

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06/07/2016

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06/07/2016

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06/07/2016

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06/07/2016

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Review by
06/07/2016

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Review by
06/07/2016

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Review by
06/07/2016

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Review by
06/07/2016

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Review by
06/07/2016

“They  did a great job installing new windows.”

Review by
06/07/2016

No review comments provided

Review by
06/07/2016

“Good solid company with quality products. Generally, I am not a fan of negotiated sales pitches, and Thompson was not too pushy, but I still would have preferred an approach where you do not have to decide immediately. Good installers, and when there is an issue Thompson Creek followed through which is appreciated. Thanks for a quality sliding door.”

Review by
06/06/2016

“Excellent work, promptly and courteously completed. Also the best price of all three estimates I got.”

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