Thompson Creek Window Company
6th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Thompson Creek Window Company has received 4.9 out of 5 stars based on 414 customer surveys.
5
374
4
31
3
2
2
6
1
1
6th year as a Best Pick Call
"Our goal is always 100 percent total customer satisfaction. We eliminate the middleman by manufacturing the windows ourselves. We are completely accountable to our customers from their initial inquiry to project completion, and it's backed by over 35 years in business and our No-Hassle Warranty and Buyer Protection Guarantee."

Rick Wuest | President
Company Information
Services Offered
Thompson Creek Window Company specializes in manufacturing, selling, and installing its own products developed specifically for the mid-Atlantic climate.
Warranty
The No-Hassle Warranty and Buyer Protection Guarantee protects homes for up to 50 years.
Company History
Thompson Creek Window Company is family owned and operated and has been manufacturing and installing custom vinyl replacement windows and doors in the mid-Atlantic area for more than 35 years.
Distinctions
In 2016, Thompson Creek Window Company was ranked seventh on Remodeling magazine's list of the 550 largest replacement contractors in the US. The company is also an EPA Lead-Safe Certified Firm. Additionally, Thompson Creek received a 2014 Dealer of the Year award by Window & Door magazine for Excellence in Community Service.
Areas Served
Washington, DC
Address
4200 Parliament Place Suite 600
Lanham, MD 20706
Hours
Mon
8:00 am - 9:00 pm
Tue
8:00 am - 9:00 pm
Wed
8:00 am - 9:00 pm
Thu
8:00 am - 9:00 pm
Fri
8:00 am - 9:00 pm
Sat
8:00 am - 6:00 pm
Sun
8:00 am - 6:00 pm
Licenses
#420213000015

Compiled Score:

Thompson Creek Window Company has received 4.9 out of 5 stars based on 414 customer surveys.
5
374
4
31
3
2
2
6
1
1
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
11/21/2018

“Initially, I was very pleased with Jake but once the order was placed I had a hard time getting a hold of him. The installation team was excellent, thorough, and cleaned up all in one day.”

Review by
11/08/2018

“Steve Gilson did a great job.”

Review by
10/31/2018

“From sales to installation I was totally happy with the whole team!”

Review by
10/31/2018

“I was most satisfied with the installation crew.”

Review by
10/31/2018

No review comments provided

Review by
10/29/2018

No review comments provided

Review by
10/28/2018

“Tom and Eric both went above and beyond to make sure I was satisfied.”

Review by
10/27/2018

“I was most satisfied in terms of their customer service and quality of product. I would like to recognize Janelle Cumberbatch and Robert Doran for their exceptional service. They were both very helpful. I would also like to recognize Joe Hernell and John Rowland.”

Review by
10/25/2018

No review comments provided

Review by
10/25/2018

No review comments provided

Review by
10/25/2018

No review comments provided

Review by
10/25/2018

“Darlene Herrmann was a pleasure to work with. Also Tim Carney was very responsive and helpful when he came out to inspect the problem areas I had after the job was 'completed'”

Review by
10/24/2018

No review comments provided

Review by
10/24/2018

“I was most satisfied with the entire process, it was great. Duncan was really awesome, we have 18 month old twins and he dealt with them very well. He was very sweet, it was a great experience.”

Review by
10/24/2018

“information about the product, including the models brought to our home to view the quality of the windows and ease of their movement”

Review by
10/24/2018

No review comments provided

Review by
10/24/2018

No review comments provided

Review by
10/24/2018

“Gregory Martin was patient in waiting for our responses; we didn't feel pressured. The price drop certainly helped also. Without it the difference in price from another estimate, while understandable because of the product, was too much. Everyone was very professional.”

Review by
10/24/2018

“Customer service and coordination with Roquella”

Review by
10/24/2018

No review comments provided

Review by
10/24/2018

“I was the most satisfied with the salesman and the installation crew. The installation crew was great.”

Review by
10/22/2018

“Mr. Gilson exceptional”

Review by
10/21/2018

No review comments provided

Review by
10/20/2018

No review comments provided

Review by
10/20/2018

No review comments provided

Review by
10/20/2018

No review comments provided

Review by
10/20/2018

“The installation crew were pleasant. At first glance it looked as though they cleaned behind themselves. 1 day later found several pieces of the plastic they cut in rugs and window sills.”

Review by
10/17/2018

“I was most satisfied with the installation team. They were very good.”

Review by
10/16/2018

“They did a very good job. When I came back everything looked nice and OK. I was happy. They did a good job.”

Review by
10/16/2018

No review comments provided

Review by
10/15/2018

“Thompson Creek was selected by a panel of our COA Owners as a standard replacement window for our complex. Considered were availability, style, workmanship, customer service, and a local company. Price was secondary consideration. Most big box window retailers make it difficult to deal with due to employee unfamiliarity with products, never the same one when returning to store, and uncertainty of warranty and delivery factors. We screened local windows products and went to the Thompson Creek factory to get first hand knowledge of what we were buying. We have not been disappointed.”

Review by
10/14/2018

“After this experience, no. For windows, they seem good but our project was not just windows. The hassle was too, too much. Home improvement is not easy but this was above that. TC made things worse rather than easier.”

Review by
10/13/2018

No review comments provided

Review by
10/13/2018

“I was most satisfied with the salesperson. I would like to recognize Jason and Mark Hall, they both provided excellent service.”

Review by
10/13/2018

“I was most satisfied with everything from the beginning to the end of the project. There is no one in particular to recognize.”

Review by
10/13/2018

“Mr. Boone, he lives in my neighborhood and the evening we called him, he wasn't even on duty and he came over anyway. My son in law knows him.”

Review by
10/13/2018

“I was most satisfied with the customer service. It was very good. They inspect and have quality control.”

Review by
10/13/2018

“Enjoyed the sales persons initial visit”

Review by
10/13/2018

“I was most satisfied with the quality and the installation. I would like to recognize the installation team for their exceptional service.”

Review by
10/13/2018

“Eileen was very good.”

Review by
10/13/2018

“I was most satisfied with the quality of the windows and the screens. So far it's very good. Howard was a very good salesman. Steve was updating me and then he disappeared. The second time they were here to do some stuff, I had a new project manager and that I did not appreciate. Also, I was told that payments wouldn't start until the job was finished and that was not true. I had to pay before the job was done. A month before the job was done.”

Review by
10/13/2018

No review comments provided

Review by
10/11/2018

“I was very satisfied with the salesperson, Phil, and the installers. The people that delivered the shingles were good also.”

Review by
10/11/2018

“I was most satisfied with the knowledge of the staff.”

Review by
10/11/2018

“Amanda Hudak was very patient with me, very helpful, and very friendly! I can't recommend her enough! In my comparison with other companies, Thompson Creek offered the best value!”

Review by
10/10/2018

“I was most satisfied with the windows. I would like to recognize the two installers for their exceptional service. They did a super job.”

Review by
10/10/2018

“I was most satisfied because the people were really nice to work with and the product is really high quality. There is no one in particular that was exceptional, but everybody was good.”

Review by
10/10/2018

“I was the most satisfied with the timely manner in which they completed things.”

Review by
10/10/2018

“The factory representative guy was pretty nice; he explained pretty well. The project manager always would call whenever I wasn't available, but she left voicemails and seemed like she tried to keep us informed. The guy who did the gutters spoke very little English, so it was difficult to explain what we needed for that, and the window installation guys kept to themselves.”

Review by
10/10/2018

“I was most satisfied with the overall quality of the windows and the second installation crew. I would like to recognize Marlin for his exceptional service.”

Review by
10/20/2017

“I liked the timeliness, the cleanliness, and they picked up after they did work. The quality of the windows—we really don't have anything negative to say. One negative thing was that one of the guys showed up to work, and he literally looked like he should have been in the hospital. He had a wrap—like gauze wrapped around his head—and it was definitely bleeding through. It looked like a Halloween costume, I'm not going lie. If my husband wasn't here, it would have definitely freaked me out a little bit. It was weird, it was just weird. I felt bad. He probably needed the money, and he had to do the job, but I just felt bad for him, and it was a little sketchy looking, but, really, honestly, the only thing I could say that was not a raving review. I would grade the overall experience A-.”

Review by
10/20/2017

“They did an excellent job, and I’ve sold the house since that. They did a good job. The guys came out, and they did what they had to do when it came to putting in those windows. They did an excellent job, and they did a job with the siding, as well. They did the windows and the siding, and I told the new owner who put all of that in. I would rate them A. They knew what they were doing, because at one time, I had some water coming in. It was a heat pump all the way up there on the fourth level, and it was some water coming in around that heat pump. They sent a guy out, checked it out, fixed it, and never had any problem.”

Review by
10/20/2017

“They were fast, gave me a good price, and did a good job. They've done everything. I've had windows done. I've had the vinyl siding, and I had a front door put in. I would grade them A+. I have only little complaint. One of the planks they put up damaged something, but other than that, everything's been fine.”

Review by
10/20/2017

“They were really—they did a great job for me. They did windows and doors replacements. I’d give them an A+. They did a great job. I was really impressed with them. They were on time, and they did what they said that they were going to do it. They picked up all their stuff.”

Review by
10/20/2017

“I guess I liked the quality of work. I haven't had any problems with the windows or anything, and the fact that they really took their time and they paid close attention to details in installing the windows—they have done windows and a sliding door for me. They get an A.”

Review by
10/20/2017

“Their salesman was knowledgeable about what he was doing. This time they did siding for me. They've done doors, windows, and gutters for me before. I’ll rate them A+. They were always on time and finished the job in a timely manner.”

Review by
10/20/2017

“It was good, the whole experience, but mostly the installation guy—the guy that installed it, and the supervisor and the team that installed the windows. They made it positive. They did window installation for me. They get an A.”

Review by
10/20/2017

“I liked that they are very focused on customer service, and they stand behind their products. They put some windows in. Several different times, they put windows in. They earned an A.”

Review by
10/20/2017

“I liked that they came on time. They did the work for the price we had agreed to, and the work was good when they were done. They did windows and doors for us. I would rate them A+.”

Review by
10/20/2017

“The salesperson was friendly, professional, and twice as good. The workers were on time, efficient and the door's great. They did a door replacement for me. I’d give them an A.”

Review by
10/20/2017

“They did a fantastic job and they were quick at it. They did new windows for me. They get an A.”

Review by
10/20/2017

“The salesmen I don't think was up-front and truthful, and he didn't relay back to the installers what they were supposed to be doing. They installed a French door. I would grade the overall experience B-. The installers themselves were polite and seemed to be very competent. They were good guys, and they knew what they were doing, so I don't have a problem with them. I had more problems with the salesperson. The sales guys didn't relay to the installing guys what the client wanted. Liars. The guys did a very good job. It was a one and done thing. I brought the product, the installers came in, the installers installed the door, off they went, and I had no more interaction with Thompson Creek at all. The gentlemen that showed up, in terms of installing the door—they installed it perfectly fine, they had great expertise. Seemed like they used the proper materials, everything's holding up fine. The real beef of the problem was the salesperson. The reason was even though they were far more expensive—was because I had a pre-hung garage door, and I wanted a company that could remove the garage door. When the installers showed up, they had no knowledge that they were supposed to remove the door. Now, fortunately, I have knowledge on how the door was supposed to be removed, and I had to give a lesson on how to discharge the preloaded springs and remove the door. They had to make phone calls, and then finally I guess they were told, ‘Yeah you were supposed to do that.’ The installers had really never removed one of these doors before, and I had to help them do that. That's my beef. I didn't want to deal with that. They were the one and only company that said that, ‘Oh no, we'll do that. We'll take it out.’ BS—they weren't ready to do that. So just tell them don't do that again. It really boils down to the gentlemen that came in there and installed the door were more than welcomed, and they did a great job. The install is perfectly fine, no problem. It was just that one little glitch that got me to choose their company to begin with was that one little thing, the thing that I needed most, more than anything else is someone to remove the old door. It boils down to Thompson Creek probably sells a very good product, from what I can see. I don't think it's any better than the rest of the products, to be honest with you. The sales guy came in, and he sold me whole pitches, which I didn’t care about because I already knew what I wanted. But when push comes to shove, the reason why I chose them was because they were going to remove that door, no problem, and when they showed up, and they didn't know what to do with that—man, guess what? That says volumes. So, tell them to get honest salespeople.”

Review by
10/20/2017

“Their customer service. They did a storm door. I would grade the overall experience B.”

Review by
10/18/2017

“I have always been very happy with Thompson Creek, absolutely happy, except the last time with the glass door that they were installing. I was not very happy. This is the third door that they had to replace. The first door didn't fit, the frame broke. The second door had damage to it, so I'm waiting for the third door. I'm not very happy with them. Other than that, I'm very happy with the company itself. I'm still waiting for the other door to come. It wasn't the work; it was the material that was delivered. And I don't think Thompson Creek makes the door themselves. It came from another factory, and it was a defect. The company was OK. Thompson Creek Company is OK. It's the product that came. It was the door replacement. I would grade the overall experience A+. For all my windows that they had put in several months ago, absolutely excellent. No problem at all. It's just right now I'm in the process of getting the door done. It's not completed yet, so with that one, I have not been satisfied. The windows are fine. The door is a different work order. I have absolutely no complaints for anything.”

Review by
10/18/2017

“They did a lot of work for me. We ran into a few problems, but other than that, they did great work. They did windows for us, siding and things like that. I would grade the overall experience A. They did an excellent job. On the windows, the cleanliness was excellent on that, but the siding work, we did run into some problems. The guys kind of left a little bit of a mess.”

Review by
10/18/2017

“I liked the quality work and good service group. Had siding and windows done. I would grade them A.”

Review by
10/18/2017

“It was good. They are nice windows. The workers were nice. They did a good job. I’d give them an A.”

Review by
10/18/2017

“They did what appears to be quality work. They did windows and gutters for me. They get an A.”

Review by
10/18/2017

“Overall they were quick, on time, good, no re-doing or whatever. They did windows for me. I would grade them A.”

Review by
10/18/2017

“They did everything they were supposed to do, no problem. They put in a patio door. I’d give them an A.”

Review by
10/18/2017

“They were on time, and I think they were very efficient. I had windows placed in. I would grade them A.”

Review by
10/18/2017

“They came when they said they were going to come, they put the product in, and they did a good job. They did new windows and doors for me. I would grade the overall experience A.”

Review by
10/18/2017

“I liked that they did what they said they would, we were very pleased with the final result, and it was timely and a good cost, we thought. They installed four new windows. I would grade the overall experience A.”

Review by
10/18/2017

“I liked the great materials, fast service, and the people spoke English and were very nice. They performed door services for me. I would grade the overall experience A+.”

Review by
10/18/2017

“They were responsive, and they were accurate with their estimates. They've done a bunch of work on my house, windows, doors, gutters. I’d give them an A.”

Review by
10/18/2017

“I liked that they were willing to work with the homeowner in some minor issues during the install. They did windows and siding for me. They get an A.”

Review by
10/18/2017

“I wish I've found them ten years ago. I liked the way they changed out the windows. Everybody on the team knew exactly what they were supposed to be doing, and they made all 24 windows changed in a day's time. I would grade the overall experience A. I've already recommended them three or four times.”

Review by
10/18/2017

“They came out the day of my scheduled appointment. They came out, and I had eleven windows done, so they were on time—the time they said they would be done, and within four or five hours they had every window replaced in my home. Very, very good. I was very impressed. I’d give them an A.”

Review by
10/18/2017

“They did a nice job. They put in doors and gutters. I’d grade them B. There were a very few hiccups with the service.”

Review by
10/12/2017

“They explained how the windows were made. They showed me how they measured them, and they went through all the—they showed me how they make them and what goes in them and all of that. They installed new windows for me. I would grade the overall experience A+. They cleaned up nicely behind themselves. They washed the windows. They washed the casings down, and they cleaned up all of the debris and everything. Everything was beautiful.”

Review by
10/12/2017

“Our experience was really good. They salesperson—manager—there was a little glitch in the sizing of the windows. The measurements were fine, but we didn't have central air. The openings of the windows changed, so some of the air conditioners would not fit. The managers came up with a system to make the air conditioners fit until we could get central air. They did windows, siding, and guttering. They’re A+. I don't find that's the fault of installation or anything. If anything, it would be the salesman’s, because he didn't see the window units might not fit because the openings would change. For cleanup, my brother and nephew had to point out that there were still metal and nails on the ground. I've already recommended them.”

Review by
10/12/2017

“Very positive. I love Thompson Creek. They come out and they check, and if it's not right, they are there the next day to fix it. And it's American made, which I love. We just love Thompson Creek. They put in two patio doors, and they did the gutters and the wrapping so that I don't have to paint anymore on top of the roof, and all new gutters with the leaf thing that you don't have to clean your gutters. If I had any more work to do, it would be with Thompson Creek. They get an A+ on politeness, cleanliness—it was a good experience.”

Review by
10/12/2017

“They're very good. The windows can be transferred to the next owner. If I had any trouble getting them back down here—once one of them didn't close, the guy came out and fixed it, and they do that free. They don't charge you. We have their slider in the front door too. I’d give them an A. I don't know how to get the screens out, but they did a good job.”

Review by
10/12/2017

“I liked the selection, the process, everything. The process itself. They did the windows on my house. They get an A.”

Review by
10/12/2017

“They delivered on their product and finished when they said they would. They installed windows for me. They get an A+.”

Review by
10/12/2017

“From their sales force to their installers, fantastic. They replaced windows and doors for me. I’d give them an A+.”

Review by
10/12/2017

“They delivered a very good product very promptly. They replaced all of the windows in my house. They’re A+.”

Review by
10/12/2017

“They're timely, and they do good work. The quality is fine. They installed doors and windows in our house. I’d give them an A+.”

Review by
10/12/2017

“The windows are really good. They put up new windows for me for all my house. They get an A.”

Review by
10/12/2017

“The people were nice and informative. They did window replacements for us. I would grade them A+.”

Review by
10/12/2017

“They completed the project. They did windows, doors, and siding. I’ll give them an A+.”

Review by
10/12/2017

“They were on time, did the job, and were just great the whole time they were here. They did windows for me. I give them an A+. I've already recommended them.”

Review by
10/12/2017

“I liked the guys that did the work. They were very professional. They did some aluminum wrap and then installed two windows. I would grade the overall experience A+.”

Review by
10/12/2017

“I liked that the salesman was very friendly, the work was done on time and efficiently, and it's beautiful. They replaced all our windows. They also put in a storm door. They’re A+. We’ve already recommended them.”

Review by
10/12/2017

“They put in a double-door for us, a French door. I liked the professionalism of the installers. They knew what they were doing, and they were very precise and quick in taking the old door out and putting the new one in. I would grade the overall experience A+. I had no problems with them.”

Review by
10/12/2017

“They are a great company. They were honest. I felt like they were very clean, they picked up after themselves. They put stuff down. I thought that I got a very good product. It wasn't the cheapest product, by any means, but it's a good value for what I got. They put windows in my house. They’re A+. I've already recommended them.”

Review by
10/12/2017

“They just did everything right, did it on time. First, they did the windows in my house. Then I had them do the windows in my mother-in-law's house a couple years later. Then last winter they did the doors in my house. I would grade the overall experience A.”

Review by
10/12/2017

“They were easy to get along with. They explained things well, and they came out and did exactly what they said they were going to do. They've done my windows, they've done my gutters, and they've done my doors. They get an A+. I have no problems with them.”

Review by
10/12/2017

“What happened was everything was going fine. It was just a lot of times the dates they had to reschedule, and then the dates didn't coincide with my schedule, and I had to take off. But other than that, I'm satisfied with the work that they did. We had some gutters put on. They put on a screen door for the front door. It was OK. It was just that sometimes the dates got mixed up or the timing was all wrong, and we had to keep rescheduling. Then when I did reschedule, they didn't call back to verify the time. I had to call them to see what was going on. I was getting frustrated, but other than that, I would recommend people to take on them as a client. I’ll give them a B.”

Review by
10/12/2017

“I will say they have a fantastic product. They did the work in a timely manner. What I don't like is the follow-up, and what I discussed with them was not necessarily what I got. One of the things that they had to do was install the metal clad in my front door. There was an installation issue, which I know happens. They had to come out to supposedly repair it. He didn't have the right materials. I had taken a day off, and he was supposed to replace it. He ended up coming back on another day when I was not there, and he just glued it back. I didn't like that, so I didn't like the quality of that. They also didn't fully do everything that I discovered actually about a week ago. The whole purpose of them coming was because I had a woodpecker drilling holes above one my windows, and they were supposed to install a metal clad behind one of the wood areas. They couldn't install the metal clad. They didn't install it, and now I have a woodpecker drilling in my house again. That’s why I'm kind of negative. It was a positive experience, but its follow-up was not impressive. I would grade the overall experience B.”

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