FHIA Remodeling

Katie Marvici

a week ago

I recently contracted Renuity for window installation services. While the windows themselves seem nice, some of the framework is shoddy at best. After evaluating four distinct estimates, I ultimately selected this company, but the cumulative experience has left me regretting that decision. The primary challenge stemmed from the project manager, Ozzy. On the morning of the installation, I was unexpectedly informed that four of my windows were backordered. When I expressed my surprise, his response was dismissive: "Nobody called you to let you know?" This lack of proactive communication and accountability is unacceptable. Additionally, one of the uninstalled windows was left leaning against the wall on my back porch rather than being properly stored, and I am also still waiting on two screens for my sliders to be completed and delivered. Regarding the installation crew, the technicians were polite and worked diligently, though operations were hindered by a significant language barrier that prevented effective communication during the project. Subsequent communication issues arose regarding the framework around the sliding doors. When I initially raised concerns regarding surface dings, I was assured that an overlay would be installed following the municipal inspection. Upon following up regarding the timeline for this work, I was informed that the inspection had already been completed and passed. At that point, the project manager altered his position, stating that no overlay was included, that they used wood instead, and that I would need to retain painters to address the cosmetic damage. I don't mind having painters finish the framework but being given conflicting information and left to remediate installation impacts independently is disappointing. Ultimately, I selected Renuity at a higher price point than competitors, primarily motivated by their lifetime warranty. However, encountering this level of miscommunication and disregard diminishes that value proposition. Residing in a large community where homeowners frequently share vendor feedback, I cannot recommend Renuity based on this experience, which was heavily impacted by project management shortcomings. It is my hope that the broader organization maintains higher standards of client communication than what was demonstrated by this representative.

Amy Rowan

2 months ago

This company blew it out of the park in every aspect. So professional with the first meeting discussing the cabinets and what to get and everything, and then with the man who came to measure, the cabinets was wonderful, knowledgeable, and respectful. The office always kept me informed prior to installation. Once this installers arrive, they were very efficient, knowledgeable, respectful, and they cleaned up after themselves. Plus, they have also Contacted me after the completion to make sure that I was satisfied. Very pleased and I would most definitely recommend them to anyone wanting their cabinets replaced.

Sherri Benjamin

5 months ago

From the very start of our installation experience which began with the introduction of salesperson Concenmari and her very thorough presentation of the history of the company and the products, we were impressed and knew that shopping around for a company to do the work was over. We desperately needed to get 3 sets of hurricane impact sliders for our home. We had been putting it off getting other upgrades done for our home and finally made the decision. We are so glad we chose Renuity. They kept us updated of the process from the permitting, to the products' manufacturing, and then the notice that they were ready for the installation. The crew was efficient and mindful of our home and did a very good job of protecting our furniture and floors while the one-day installation was in progress. Dax, the field manager was professional and also informative regarding what would follow as the work progressed to completion. Dax was true to his word every time we spoke and paid us a visit the day installation took place, the day of the inspection, and then a follow up visit as a check in. Impressive. Once the crew was done with the initial installation, it was the time to wait for the county inspector to visit. This may have taken a few days or more depending on the availability of an inspector. I was pleasantly surprised when I got a call that an inspector was available and a visit was set. That was about 5 days after the install. Once the inspector came and mentioned to my husband that the installation was done very well, and that he would like to have the same done for his home, that further sealed the deal for us . A BIG THANK YOU to the entire Renuity team. We will be calling on you again in the near future. 👍🏽👌🏽

Shelly Foti

7 months ago

Diego came in today right on time, my kitchen window was sticking. Within 10 minutes the window was working perfectly. I love this company !! Everyone at this company was the best from Shaun to Carlos to Amaud and all the installers They installed 11 windows and a slider in one day worked around our special needs dogs worked with scheduling so it could be done on my husbands day off !! I can not recommend them enough

lissette lorenzana

2 weeks ago

Mario provided excellent customer service when he came to replace the handle on our impact doors. He was very polite, professional, informative, and knowledgeable. He took the time to explain everything clearly and made sure the job was completed properly. It was a pleasure dealing with him, and we truly appreciate the great service. Highly recommend Mario!