FHIA Remodeling

Katie Marvici

in the last week

I recently contracted Renuity for window installation services. While the windows themselves seem nice, some of the framework is shoddy at best. After evaluating four distinct estimates, I ultimately selected this company, but the cumulative experience has left me regretting that decision. The primary challenge stemmed from the project manager, Ozzy. On the morning of the installation, I was unexpectedly informed that four of my windows were backordered. When I expressed my surprise, his response was dismissive: "Nobody called you to let you know?" This lack of proactive communication and accountability is unacceptable. Additionally, one of the uninstalled windows was left leaning against the wall on my back porch rather than being properly stored, and I am also still waiting on two screens for my sliders to be completed and delivered. Regarding the installation crew, the technicians were polite and worked diligently, though operations were hindered by a significant language barrier that prevented effective communication during the project. Subsequent communication issues arose regarding the framework around the sliding doors. When I initially raised concerns regarding surface dings, I was assured that an overlay would be installed following the municipal inspection. Upon following up regarding the timeline for this work, I was informed that the inspection had already been completed and passed. At that point, the project manager altered his position, stating that no overlay was included, that they used wood instead, and that I would need to retain painters to address the cosmetic damage. I don't mind having painters finish the framework but being given conflicting information and left to remediate installation impacts independently is disappointing. Ultimately, I selected Renuity at a higher price point than competitors, primarily motivated by their lifetime warranty. However, encountering this level of miscommunication and disregard diminishes that value proposition. Residing in a large community where homeowners frequently share vendor feedback, I cannot recommend Renuity based on this experience, which was heavily impacted by project management shortcomings. It is my hope that the broader organization maintains higher standards of client communication than what was demonstrated by this representative.

Amy Rowan

2 months ago

This company blew it out of the park in every aspect. So professional with the first meeting discussing the cabinets and what to get and everything, and then with the man who came to measure, the cabinets was wonderful, knowledgeable, and respectful. The office always kept me informed prior to installation. Once this installers arrive, they were very efficient, knowledgeable, respectful, and they cleaned up after themselves. Plus, they have also Contacted me after the completion to make sure that I was satisfied. Very pleased and I would most definitely recommend them to anyone wanting their cabinets replaced.

Brian Turner

8 months ago

Update: Diego and Fabian.. completed the installation of the 4th door that finally had no scratches or issues. Both were polite and professional. Where to begin…. For a large company that you are paying almost 40k for installation for windows and doors they sure do not care about customer service. Original date of Installation was April 12,2025 and I am writing this on August 26th, the project is still incomplete due to poor quality material. Original installation had many mistakes including installing wrong windows in wrong places, cracking window sills and trying pass off like it wasn't their fault even tho we had pictures and video recorded day of prior to installation start. Then installed big sliding glass door crooked and had had opening exposed at the bottom. The front door was wrong and not compatible with lock we told them we had (biometric lock). A new front door had to be ordered… in addition so did entire sliding glass door after was installed crooked and was told by general contractor “nothing is perfect, just live with it” My entire residence was covered in dirt and dust bc they did a horrendous job sealing with plastic. Two days later the front door handle breaks and I am locked out of my residence and forced to take day off work to deal with issue. Fast forward over two months later, after repeatedly questioning where our replacement doors are they install correct front door and new sliding door. Again making a complete dust mess of my entire residence. Sliding door is now an inch higher than floor bc they put too much concrete to “level”. Again told to just deal with it.. the kicker is door came all scratched. Mind you it’s a hurricane window. Luckily no issues with front door. Less than a week ago the third sliding door arrives to be installed. I tell installation team please check to make sure its not scratched before installing. They “check” and install door and there is a deep scratch in glass… now waiting on 4th door with zero contact from any management regarding the issues. (Two emails and phone calls/texts) Maybe by posting on Google, this company will take action and ensure my project gets completed and proper refunds are issued that are owed. See all pictures below.

Sherri Benjamin

5 months ago

From the very start of our installation experience which began with the introduction of salesperson Concenmari and her very thorough presentation of the history of the company and the products, we were impressed and knew that shopping around for a company to do the work was over. We desperately needed to get 3 sets of hurricane impact sliders for our home. We had been putting it off getting other upgrades done for our home and finally made the decision. We are so glad we chose Renuity. They kept us updated of the process from the permitting, to the products' manufacturing, and then the notice that they were ready for the installation. The crew was efficient and mindful of our home and did a very good job of protecting our furniture and floors while the one-day installation was in progress. Dax, the field manager was professional and also informative regarding what would follow as the work progressed to completion. Dax was true to his word every time we spoke and paid us a visit the day installation took place, the day of the inspection, and then a follow up visit as a check in. Impressive. Once the crew was done with the initial installation, it was the time to wait for the county inspector to visit. This may have taken a few days or more depending on the availability of an inspector. I was pleasantly surprised when I got a call that an inspector was available and a visit was set. That was about 5 days after the install. Once the inspector came and mentioned to my husband that the installation was done very well, and that he would like to have the same done for his home, that further sealed the deal for us . A BIG THANK YOU to the entire Renuity team. We will be calling on you again in the near future. 👍🏽👌🏽

Shelly Foti

6 months ago

Diego came in today right on time, my kitchen window was sticking. Within 10 minutes the window was working perfectly. I love this company !! Everyone at this company was the best from Shaun to Carlos to Amaud and all the installers They installed 11 windows and a slider in one day worked around our special needs dogs worked with scheduling so it could be done on my husbands day off !! I can not recommend them enough