Carolina Home Remodeling

Jenny Robeson

a month ago

We recently had a new shower installed by Carolina Home Remodeling, and, while the workmanship itself appears solid and the installers were professional, our experience with the design and communication process was deeply disappointing—especially given the nearly $28,000 investment. Five weeks before installation, we sat down with the design consultant and carefully selected the exact shower design and paneling we wanted. However, on the morning of installation, we were told for the first time that the side panels would not match the back feature wall as designed and that we “probably weren’t going to like the final product.” We were then offered plain white side panels instead because, as we were told, other customers had chosen that option when faced with the same issue. While that may sound like a reasonable alternative, this information should have been communicated weeks earlier, not at the last minute when the installation team was already there and the process was underway. Had we known upfront that our chosen design would not come together as presented, we likely would have selected an entirely different shower design. To make matters worse, the replacement white panels are not even the same shade of white as the patterned Jacuzzi back wall, making the mismatch even more noticeable. After two days installation, and unhappy customers, I informed the company and the customer service was pretty lackluster, especially from a girl names Faith who asked for final payment and couldn’t care less that I was not happy. They offered to come out on another day while I was traveling to show what the mismatched side spade walls would’ve look like, but come on… I understand things can happen in remodeling projects, and I know many customers may have positive experiences. But good business is about clear communication, managing expectations, and honoring the design process. A $500 credit does not come close to addressing the frustration of ending up with something materially different than what was selected and expected. Unfortunately, based on our experience, I would not recommend this company. I hope this helps someone else.

Katrina Brown

4 months ago

I recently purchased an exterior door (TODAY - February 23rd), and I couldn't be happier with the experience. I’ll be honest—I went into the appointment dreading it and felt very hesitant about making a decision today. However, Shane completely turned that around. He was incredibly professional, informative, and knowledgeable. He took the time to explain every detail and walked me through all my options without any pressure. Because he made me feel so comfortable and informed, I ended up making a purchase on the spot without a second thought. If you're looking for a stress-free process, ask for Shane McMahan.

William Turmon

4 months ago

I had a great experience getting a quote for my tub to shower remodel with Shane. He was professional, knowledgeable, and took the time to thoroughly explain the process and options available. I really appreciated how responsive and transparent he was throughout the estimate. Even at the quote stage, his attention to detail and willingness to answer all my questions gave me confidence in moving forward. Highly recommend!

Karen Adams

3 months ago

Shane was so thorough with helping me and my husband which is a disabled veteran, design the most efficient and effective shower as well as what I desired. He also helped us with the VA financial options. He was very fun to work with as well as professional.

Raymond Rutherford

4 months ago

Extremely EXPENSIVE!!!! A car salesman's like presentation. I felt like I was in a VPK class with the way we were spoken to. My wife and I are ADULTS not children. Stated we needed NEW plumbing....why? To bring it to code they stated. I check with our local code enforcement officer and he reiterated several times that our plumbing does not need to be "brought to code" for a simple shower insert. Kept attempting to talk us away from the cheaper product because the more expensive ones are better for your health. Also stated we had mold in our shower. So we had a neighbor who is a retired chemist come and look at this "mold". They took some samples via swab, ran a quick test, and was informed unequivocally that there was absolutely no mold present. I understand a company has to make money but when they use pressure tactics and false claims to get you to buy, you push an educated consumer away. PS. Wanted to charge us $4,000.00 for glass shower doors for an extremely small shower insert!