RESTOREPRO Inc.
3rd year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

RESTOREPRO Inc. has received 4.4 out of 5 stars based on 136 customer surveys.
5
84
4
37
3
5
2
5
1
5
3rd year as a Best Pick Call
"RESTOREPRO is committed to the idea that the company, employee, and customer should have a transparent business relationship with the focus on communication and customer satisfaction. Our core values are integrity, fairness, honesty, care, transparency, responsibility, and reliability."

Brian Bilowz | President
Company Information
Services Offered
RESTOREPRO Inc. offers a variety of repair and mitigation services following water damage. The company provides mold remediation, water removal, water damage mitigation, reconstruction services, structural drying, decontamination, and emergency services.
Warranty
The company offers a 100 percent customer satisfaction guarantee.
Company History
Brian Bilowz started RESTOREPRO in 1997 with one van and has since grown the business to include a fleet of twelve vehicles that serves residential and commercial customers in the greater Boston area. The company remains family owned and operated.
Employee Information
Employees wear uniforms, drive marked vehicles, and undergo background checks and drug testing.
Areas Served
Arlington, Boston, Brookline, Cambridge, Malden, Medford, Newton, Quincy, Somerville, Billerica, Lexington, Marlborough, Maynard, Waltham, Andover, Beverly, Burlington, Lynn, Peabody, Salem, Woburn, Framingham, Hopkinton, Medfield, Natick, Needham, Sharon, Stoughton, Wellesley
Address
21 A Sixth Road
Woburn, MA 01801
Hours
Mon
Open 24 hours
Tue
Open 24 hours
Wed
Open 24 hours
Thu
Open 24 hours
Fri
Open 24 hours
Sat
Open 24 hours
Sun
Open 24 hours
Licenses
HIC 167789

Compiled Score:

RESTOREPRO Inc. has received 4.4 out of 5 stars based on 136 customer surveys.
5
84
4
37
3
5
2
5
1
5
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
11/04/2019

“They responded quickly and did a fantastic job.”

Review by
11/04/2019

“I don't remember their names, but the men who serviced the project at my home were terrific in every way.”

Review by
10/02/2019

“The two guys who did a lot of stuff, they were really great here. The guy who did the finishing work, the painting, and the molding. I think his name was Joe. And the guy who did most of the mold remediation, Tim.”

Review by
10/01/2019

No review comments provided

Review by
10/01/2019

“I don't think their followup is very good so I wouldn't recommend them.”

Review by
09/30/2019

“Immediate response to water damage mitigation is fine, 'restoration' is PITIFUL”

Review by
09/25/2019

“They exceed my expectations with the quality of their work. They get the job done really well and make sure it's completely finished.”

Review by
09/22/2019

“Dave was an excellent customer service representative. He was extremely professional and complete all that he committed to.”

Review by
09/19/2019

“I would like to recognize David Johnson for his exceptional service.”

Review by
09/18/2019

No review comments provided

Review by
09/12/2019

“I was upset and frustrated with the way Restorepro, Inc. handled the entire situation.”

Review by
09/11/2019

No review comments provided

Review by
09/11/2019

No review comments provided

Review by
09/09/2019

“I thought Retsorepro was very professional and organized. I would definitely recommend them to a friend.”

Review by
09/09/2019

“The man who came out to do the work on our house did a really great job. I wish I could remember his name.”

Review by
09/09/2019

“The owner, Bryan, provided great service.”

Review by
09/09/2019

No review comments provided

Review by
09/07/2019

No review comments provided

Review by
09/06/2019

No review comments provided

Review by
09/06/2019

“Good”

Review by
09/06/2019

No review comments provided

Review by
09/06/2019

No review comments provided

Review by
09/06/2019

No review comments provided

Review by
03/24/2019

“The original person who came to assist was very helpful and kept us apprised of what he was doing. An asset to the company.”

Review by
03/24/2019

No review comments provided

Review by
03/23/2019

“Was not pleased and would never recommend this company!”

Review by
03/22/2019

No review comments provided

Review by
03/22/2019

“They were all really professional.”

Review by
03/22/2019

“They showed up when they said they would, did what they said they would do and cleaned up well.”

Review by
03/22/2019

No review comments provided

Review by
03/22/2019

“Brian should be recognized.”

Review by
03/22/2019

“I would like to recognize the service technician for his exceptional service. I was very impressed with his attitude and the way that he worked.”

Review by
03/22/2019

“Everything was good from Restorepro.”

Review by
03/22/2019

“I was most satisfied with the painting. I couldn't see the damage after that.”

Review by
03/22/2019

“The worker's communication was good. They would keep us up to date with what they were doing. They cleaned up well. They made the house livable while they worked.”

Review by
03/22/2019

“I appreciated the courtesy and knowledge of the two guys who came to do the work.”

Review by
03/22/2019

“They got the mold out , the dehumidifiers took the humidity out and they did a good job of tarping the roof.”

Review by
03/22/2019

“I called when a pipe had burst and there was someone there within 90 mins. That was incredible to me.”

Review by
03/22/2019

No review comments provided

Review by
03/22/2019

No review comments provided

Review by
03/22/2019

“Restorepro is a disaster.”

Review by
03/22/2019

“The guys who did the initial clean up part of the job were excellent and always smiling and extremely courteous. This part of the job was done last September and I no longer can recall their names.”

Review by
02/06/2019

“They were all good.”

Review by
02/02/2019

“They were very thorough. They got back to me and gave me the services I needed.”

Review by
01/29/2019

“I liked the way they took care of the house. I had a contractor that came into the house and said they have never had a house left in good as shape as this company has left mine. When other mitigation companies came in they did not leave it as clean as my house was. That made me feel really good.”

Review by
01/29/2019

“I was most satisfied with them trying to keep us safe and giving us safe places to be in our home.”

Review by
01/29/2019

“They exceeded or met my expectations in clean up and communication. Overall, they were very good.”

Review by
03/23/2018

“They're an awesome company. They did an excellent job.”

Review by
03/23/2018

No review comments provided

Review by
03/23/2018

“We had an issue with our insurance company as far as getting paid, but we got that figured out.”

Review by
03/23/2018

“The project managers left a lot to be desired. The overall result was good, and I thought the manager of the company did a good job. He was open to comments. The people that came out here to do the work were good, for the most part. The management of the overall project was pretty poor. It took almost six months to complete the job. The end result was good, but it was a very long process. I'd recommend them with qualifications.”

Review by
03/23/2018

“He was supposed to come back and talk to us but he did not.”

Review by
10/19/2016

“They did ceilings, floors, and walls. It was due to water damage. They deserve an A.”

Review by
10/19/2016

“My hot water heating pipe broke, and it flooded the house in certain sections, and they came in there and dried the place out. They had to pull up the floors and do everything, and the thing was, we were closing on the house. It was up for sale and closing in a week, and the pipe broke. They showed up almost instantaneously, so they got it done. I'd give them an A+. I've already recommended it to a couple of people.”

Review by
10/19/2016

“They were very good and very thorough. We had a water leak, and they had to take out the water, replace a floor, repaint, and patch some walls. And they had to leave things there to dry it out as well. So they did quite a lot. They did a good job. They deserve an A. They just had kids that were training, but they always had someone who knew what was going on.”

Review by
10/19/2016

“They were excellent. We had some severe water damage, and they did the whole restoration of all of that. They did excellent work. They were courteous. They kept everything clean. Everything about them was very good. They did exactly what they signed up and promised to do. They deserve an A+.”

Review by
10/19/2016

“They're the best, and they’re very, very professional. I’d rate them all the way around great and excellent. They’re A+ across the board. I got some water damage. They dried my house up, they stripped my walls down, and they dried everything out. They were great.”

Review by
10/19/2016

“We had water damage from the previous winter. We had water dams that had backed up, and the ceiling of our living room had water damage, so they came in and fixed that, and I think there were some outdoor shingles that had to be replaced too because the water had gotten in behind them or something. My husband dealt with them for the most part. I would say they get an A+. We had a project manager who sort of mediated between us and the actual people doing the work, so it was easy. I just talked to him, and he made everything happen, so it was pretty straightforward. They were great. They cleaned up after themselves. They were on time.”

Review by
10/19/2016

“They were efficient. They didn't take up a lot of time. They were very respectful of my family during the time that they were there. They were clean. They didn't do anything to upset me, so that's good in my book. We had water damage from snowstorms. That would have been two years ago. The snow didn't leave until August because of how much snow we got here. There was so much snow on the roof to cause water damming, so the water got into the walls and basically destroyed the walls and roof. So, they had to come in and rip out a bunch of walls, and they fixed some of the roof. They deserve an A+.”

Review by
10/19/2016

“They restored our living room and upstairs after a water leak. I liked their attention to detail. I'd give them A+.”

Review by
10/19/2016

“They repaired the rooms that had water damage from snow. They did the work well. It looked brand new after it was done. I'd give them an A.”

Review by
10/19/2016

“They cut the sheetrock about a foot up from the floor, water vacuumed, disinfected, and cleaned an entire basement floor; and they removed carpeting. I'll give them an A.”

Review by
10/19/2016

“They definitely did a good job. We had like some kind of algae, so they cleaned the roof. I would say it's an A-. They did a good job actually. After they cleaned the top, they didn't clean it in the bottom, but that was my only complaint.”

Review by
10/19/2016

“We had water in our basement from burst pipes, and they came in, demoed everything, and got all the water out. They were quick, they knew what they were doing, they were professional, and they got it done fast. They were an A.”

Review by
10/19/2016

“We had ice dam water damage, and they remediated the water damage. They were timely, they were responsive, they provided details, and gave us write-ups as to what they were doing. The people were nice. I'd say it's an A.”

Review by
10/19/2016

“They did just some water damage repair. I liked the quality of work. I would give them a B.”

Review by
10/19/2016

“They repaired a section of ceiling that was due to water damage. I liked their efficiency. I would say they deserve probably a B. There was at one point in time the ceiling tile was not drying so they had painted on the wet tile or the wet ceiling so therefore it caused kind of a bubbling effect and so they basically had to redo the work because they didn't wait, I think they didn't wait enough before the actual caulking, molding or whatever was dry before painting and stuff. They had to redo the work.”

Review by
10/19/2016

“Due to the heavy number of claims, our team was probably sub-sub-contractors. The initial work that was done was low quality and poorly managed and communicated. There were several occasions where work was scheduled the day of, and I had to leave work to open the house, and there was one occasion where someone showed up with no warning or schedule. However, the main team who came by to follow up and fix some of the work did a thorough and solid job. They communicated well and were polite and professional. I'm sure that if we had been working with them alone, it would have been an A or A+ experience. In addition to the uncertainty of having mitigation work done behind the walls by a team you don't trust, the work that was done to refinish the hardwood floors was not redone, and the quality, based on a second opinion from a professional in the field, was well below respectable.”

Review by
10/19/2016

“The work was for a rental property I own. My tenants destroyed it and so, she let a toilet go without maintenance without telling me and it overflowed the whole downstairs and then she wouldn't move out for three weeks so it got all moldy. I've since sold the property so it's all good. I'd say they deserve a B.”

Review by
10/19/2016

“I think it wasn't so great at times. I think it was, they did their job but there were some things about it that wasn't so great. They basically ripped up the basement entirely. Well it wasn't so much that went wrong, I think it was just the scheduling, it wasn't so great and so on. I think it's a B. They did OK. I don't think I personally would recommend them.”

Review by
10/19/2016

“It was an OK experience. I think we had a ceiling leak, and so they fixed the plumbing issue, or I don't know if they fixed the plumbing issue or they just came in and did the ceiling afterward and the mold remediation but I used them to hire or subcontract somebody to fix the ceiling afterward and it was either them or the subcontractor that just did a very poor job on the ceiling. They deserve a B-.”

Review by
09/24/2016

“We had to do some cleaning up in the basement. I had a pipe overflow or a pipe backup. I thought they were personable. I thought their prices were good. The owner or whoever I talked to was a nice guy. He kind of gave me the information straight. He wasn't going to give me the runaround. He didn't try to oversell me on stuff that I didn't need or whatever. He just got the job done and did a good job with it. I'd give them an A+.”

Review by
09/24/2016

“They did some mold remediation in my attic. The guy was really friendly and professional and did a good job. I'd give them an A+.”

Review by
09/24/2016

“I had a burst pipe, and they came and cleaned up the mess. They came promptly, and they just were helpful in their advice. I'd give them an A.”

Review by
09/24/2016

“We had flood damage, so they helped. They redid part of the ceiling and things like that. They came in to dry up the place. They were very professional, and they were courteous. They come in, and they do their job. I didn't have any issues. I would say they’re an A.”

Review by
09/24/2016

“They did a water repair, like water damage repair. Well you know, they got it done well. It took a while to get it completely done, coordinate all the whatnots but otherwise it was fine. I'd give them a B.”

Review by
09/24/2016

“They did some demo work because we had a flood and everything. I mean they were OK. They came in and they were responsive. They got there pretty quickly. I think they probably, technically I think we probably had equipment rented that we didn't really need rented and it was painful on the electrical bill because we had a flood in the middle of winter but insurance covered for it. They did everything fine. They came in and put down their machines and ripped out some walls and stuff so I would give them a B.”

Review by
09/24/2016

“They were alright. I wouldn't use them again. The contractors that they hired, some of them were quite good, some of them were not as good. Some of the work was left unfinished and I ended up hiring somebody else to finish some of the work. In general, they solved the problem but it wasn't amazing. We were overcharged $2 that the insurance company picked up on. Clearly an overcharge, it wasn't an oversight. But it was an attempt to get a little bit more out but luckily my insurance company was very much on the ball because I didn't really inspect the bill that much because somebody else was paying for it. They were OK. It wasn't a responsiveness issue. It was more in terms of execution of the work. The work that was done by some of the contractors like the ceiling guy and the plasterer was actually very good. But we had things like we had an air conditioner that was in a box that was completely brand new and that was missing after the work and things like that. Things had to be gotten rid of in terms of in the garage because we had mold problem but an air conditioner that was brand new in a box did not need to be gotten rid of. So things like that. I wouldn't necessarily recommend them to somebody else. It's not like we have the same problem. the problem's solved so it wasn't a total disaster, it just was, you know if they sold cars I wouldn't go back to them to buy a car. What we had was we had a pipe leak on the second floor that leaked down into a basement ceiling and then we had mold that was in the basement ceiling and they had to do a demo to the basement ceiling. It was a ceiling that had a wire mesh on it from probably the 4s or something so it was an expensive demo just to get the ceiling down and then they placed a lot of anti-fungal stuff everywhere and they completely emptied out the garage and basically cleaned everything, rubbed everything down and then sprayed it with anti-fungal so we haven't had the mold problem since so they fixed the problem but once the problem was fixed it wasn't really a top of the line finisher. So I would say on a scale of one to ten in terms of them job that was done, they fixed the problem and so it was more like a six and then the other little things that I mentioned would put the whole rating down to more like a four. I guess I would give them more of a C but then again I'm not going to use them again. There were people that they hired that were excellent but the majority of it wasn't that way. It's not that they didn't show up when they said they would but the other things that kind of left us with, why did you choose those guys in the end you know. But that's pretty common with contractors. You're never totally satisfied but there were things that we saw that was kind of, we were wondering where our air conditioner was and it took us kind of a month that it was probably stolen so that was kind of uncool.”

Review by
09/12/2016

“They cleaned mold out of my attic. They did a competent job. The mold is gone, still, after a year. The only negative comment I have to make about them is that they did tamp down the insulation, which frankly I don't think they had any choice in the matter, but since I had them do that so I could get more insulation installed after they cleaned it out, I had more insulation so that wasn't a problem either. Generally speaking, I’d give them four and a half stars out of five. I'd give them an A-. The first guy I was dealing with, their agent, quit the company and never got back to me and they sort of lost me so punctuality they get a C.”

Review by
09/12/2016

“They came in and did a quote for me. I had some mold in my laundry room and some water damage, so I actually didn't have them do the work. They were great when they came to do the quote and everything. It ended up not being a huge issue, and we got the wall down, so it was more on the surface, so that was the only reason. They were really great. I think I emailed them, and they called me back within like ten minutes, and I think they were there within a day or two to get me the quote and everything, so they were really great. I'd definitely use them if I needed anything for that again. I'd give them an A.”

Review by
09/12/2016

“I have had RESTOREPRO. We had a couple of incidences over the past year, and they were great for the first one, which is why I called them for the second one, and they did excellent work. This was for an initial repair remediation for water damage. I'd give them an A. They were very good. I really appreciated the quick response. That happened in both cases. There was a broken, burst water pipe that was just a mess, like a flood, and they came in with their stuff very quickly. And for the second event, I was really glad I knew RESTOREPRO—who am I going to call again. It was a very positive experience.”

Review by
09/12/2016

“They did a lot of work in my basement for water damage; refinishing walls, taking down walls, laying rugs, painting, fixing cabinets, and fixing doors. There was a leaking pipe that we didn't know was leaking in the wall causing some mold, but it wasn't a disaster. I liked everything. They were efficient. They were knowledgeable. They came when they said they would, and I liked that they had a lot of different people that did different things. So, they'd have an expert on walls, and then they'd bring in a different man to do the rug, instead of everybody doing everything. I'd say it was an A.”

Review by
09/12/2016

“We had a pipe burst, and it came pouring through our kitchen ceiling, so they tore down the part of the ceiling that was damaged. They repaired it. They painted the whole room, insulated, and everything. They were very responsive. They were here when they said they'd be here. They were on time. Their workers were very respectful and neat. They cleaned up after themselves. We thought they were terrific. I'd say they’re an A, really.”

Review by
09/12/2016

“When the inspector came, he checked some things, but they didn't quite finish the job. They were little things. They pulled out walls, put new walls in on the porch, put a new ceiling on the porch and the living room, and put a new wall in the living room and windows. They were very professional, they came early, and they did their work. I'd give them an A-. I just remembered they yanked out a couple of outlets and didn't put them back in. I had an electrician do that. Their electrician can do it.”

Review by
09/12/2016

“They were excellent. We had water damage, and they had to dry everything out. The walls were knocked down, and they had to dry it all out in the family room, the garage, and one other area, and then they redid it and put it all back once it was dried. They were just very professional, and we were happy with them. As long as they did a good job, that was what was important. I'd give them an excellent grade.”

Review by
09/12/2016

“They did some flooding restoration work. We had a fire here, and it flood several times, and they came in with their equipment and dried out the floors. They also have another division where they can come in and open up walls. They come in, patch up the walls, and put floors in if needed, stuff like that. I would give them an A. They're a very good unit to work with.”

Review by
09/12/2016

“They were great. We had a flood. They did some remediation for flood damage. They were very prompt, very timely, and very respectful. They did a very thorough job of taping up and concealing and saving the pieces of wood that we needed to save, and they were just generally being responsible and helpful. I'd give them an A. They were great.”

Review by
09/12/2016

“It was an excellent experience. They did some demolition, removed a damaged wall board, replaced that and some parts of a ceiling, painted, and finished everything. It was water damage. I liked the schedule. They had a timely arrival and completion, the price was reasonable, and the quality was fine. I'd give them an A.”

Review by
09/12/2016

“We had a basement flood. My hot water heater let go, and they had to come in and cut out a section of wall and do a dry out for me. They were professional. I'm a realtor, so I deal with a lot of different contractors, and they were definitely very good and in and out. It was an easy process. I'd give them an A+.”

Review by
09/12/2016

“They were fine. They did moisture mitigation work for us. They just came in and got the work done, and they were respectable and courteous. I'd say they were probably like an A-.”

Review by
09/12/2016

“They cleaned up my basement. I had some sewage backup, and they cleaned it up. I liked that they came quickly, and they finished and did a thorough job. I would give them an A-.”

Review by
09/12/2016

“The work that they did was excellent. They did good quality work, but more than was needed. We had water damage from an ice storm. They were professional. They did a good job. The quality of their work was good.”

Review by
09/12/2016

“They did a really excellent job. They did work in our basement. They cleaned it out and aired it out. I was very pleased with their work when they were done. I didn't have any complaints. I'd probably give them an A.”

Review by
09/12/2016

“I had some water damage, so they did some restore work, and they replaced some granite countertops for me. I'd give them an A. They just did the work on time, and they were very good. If they had an issue, they came back and corrected it.”

Review by
09/12/2016

“I think it was related to a sewer backup. They were prompt; they turned it around quickly. They were excellent.”

Review by
09/12/2016

“They did work on a rental home. They were professional, and they were timely and efficient. I'd give them an A.”

Review by
09/12/2016

“They did a great job. I liked that they were on time. They had a great service, a great attitude, and they cleaned up afterwards. It was nice. I'd give them an A+.”

Review by
09/12/2016

“They did work for us. They were very professional and very quick. They did what they were supposed to do when they were supposed to do it. I'd give them an A.”

Review by
09/12/2016

“They did flood restoration. They always answer the phone when I call them. I'd give them a 1. I use them every time. They get an A+. They're excellent.”

Review by
09/12/2016

“They repaired some plumbing; a burst pipe and the flooring. They were clean, they were on time, and they were easy to work with. I would give them an A.”

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