DaBella

Lizette Fonseca

6 months ago

Loryn and Jeff were amazing! They came to my home, were very professional, and took the time to be completely honest and transparent about everything. I really appreciated how they explained their products in a way that was easy to understand they even taught me a few things! I learned a lot from them, and that really stood out to me. I’m definitely looking forward to doing business with them. Highly recommend!

Angela Wetterhahn

5 months ago

There happened to be an associate in my neighborhood going door to door offering quotes for any home improvement jobs that I needed done on my home. I decided to give them a chance and ended up getting a second quote from another company for comparison. Although the other company came in lower I ended up deciding on DaBella due to the one-time transferable warranty so if I ever sold my home I could pass on the warranty to the new owner. I didn’t like the pressure to decide same day and that they offered a lower price that day but they explained it was due to saving them the time of having to come out again when they had other appointments scheduled. I ended up sleeping on it and contacted them the next day to do the project, the person didn’t even have to come back to the house as I did all the paperwork online. It took about 8 weeks for the products to come in and then I was contacted by the install crew (contracted company). The crew that showed up was friendly and the crew leader was very knowledgeable and addressed all my concerns. They ended up cutting one of the panels wrong which delayed the project over a week. I was happy that they admitted the mistake and didn’t just piece something together. The communication from DaBella was lacking and I was getting frustrated that I had to keep calling to get updates. I made several calls asking for more information and for compensation for the delay. I was feeling like this was going to go badly and they were going to drop the ball. I ended up getting a text from the crew leader that the piece had come in and to setup a time to finish the job and they were prompt and finished things up. When the person from DaBella called for verification of project completion I let him know all of my concerns. I was surprised to receive a call from a manager the same day and he listened to my concerns and offered me compensation for the delay in the project. Although there were some snags in the project and communication, the end results were beautiful and I would still recommend them. Communication and peace of mind are important when you are spending a lot on a big project. I hope they will use my review to help others have a better experience.

Cindy

4 months ago

Kiley and Raul did a great job presenting options and pricing . They stayed in contact and inspected . The crew was great , hard working good attention to detail . Great results with our new siding and trim !

Lee Barington

a month ago

Clark was very professional and helpful in representing your windows. He and Bart went above and beyond what was required of them. Our decision had nothing to do with Clark’s professionalism and personal excellent communication skills or with the quality of the windows. We will recommend your company to our neighbors and others who might be interested in getting new windows.

Alisa Fadden

2 weeks ago

DaBella clearly has a formula for their estimate visit that they have their salesmen follow. Ian came out to my house and I was polite during the pretty long explanation of company history, showing of a window and their glass/tech with a heat lamp compared to others, etc. I had been clear from the start that I would have another contractor out the following day and would not commit to any contract that day. Near the end, after explaining the tiers of window pricing, he eventually explained the ‘express program’ that cuts off some of the price if you commit day of. Again, I declined. Each step of the process took him a very long time and it felt intentional to drag out the estimate process. He was understanding, eventually, that I would not commit in that moment and started to pack up his things, but then mentions he needs to call his manager. This was after an hour in my home for a quote for two windows. I politely said to please take that call from his vehicle and that we had reviewed everything together already. He proceeds to call the manager anyway while packing up, ignoring what I had said completely. He is describing our entire conversation to the manager and hardly moving while packing up, taking multiple minutes while I am politely waiting there for him to leave. I finally said directly ‘I am asking you to leave my home’ and he continued to be very slow packing up his things. He made me very uncomfortable and did not listen to what I was asking multiple times. I disagree with their tactics to get business and I don’t think pressuring customers in this way is ethical. I would not recommend this company.