Power Home Remodeling

Hector Lopez

2 months ago

Very good experience, installers were very professional, clean up was great, we were always kept in the loop of step off the project. Really loved the windows that we purchased Thanks to everyone involved with our project.

NissyQue

3 months ago

Absolutely thrilled with our new windows. The customer service we received was thorough from start to finish. We were left feeling relaxed and like we were in good hands with this company. All questions and concerns that we may have had were answered. This company is absolutely outstanding. Highly recommend them to others. Because we are elated with the work and customer service we've received, we will be having future projects done with them.

Erik Waller

11 months ago

Do I have to even leave a star? The customer service at this company is complete trash. The product is decent, but the craftsmanship of the workers is also terrible. Quick rundown. I had my windows installed in March. Upon arriving at home, I immediately noticed that the caulking around the windows was bad. It looked like they gobbed it on and wiped it with their thumb, It was uneven visually as well as uneven in terms of actually sealing everything in. A rep visited to ensure the job was completed and we told them the caulk job was bad. They agreed and sent a crew out to clean it up. However, that crew left more messes on my siding. There are noticeable white smudges on my siding. I called into the company in early May (It is now July 1). They agreed the work should have been done better and transferred me to a local manager. A week later, I had to contact them again to get a crew sent out. A single person came out thinking they had to fix one mistake, but said there was way more that needed to be fixed and that they needed a full crew to come back. Fast forward 3 weeks, with no contact, and I reached out to the supervisor again. 2 weeks went by (while I was on vacation) with still no response. I finally asked if the phone number I had was correct. I got a response saying they would be reaching out soon to set up a date. I heard nothing for a week and responded again. I have now been waiting nearly 2 more weeks. DO NOT USE THIS COMPANY! Once they have your money, they don't seem to care. The salesperson shared with me that if I ever have an issue, I need to just take a picture of the issue, and upload it in the app. Just for reference, that does not even exist.

Carlos A

9 months ago

The work done to my home was great and done quickly. I had a very old and ugly door original to the home and old aluminum windows but they were no problem for the power team. My only complaint is with the communication with reps. The guys who came to do the work did great and the product they provide is worth the price. I was left awaiting phone calls several times and had to call to get updates on the project. I highly recommend them but be prepared to play a bit of phone tag.

FyreCapt53

3 months ago

There are 2 reasons for a 1 star review. The first is Google won’t allow 0 stars. The second is our salesman Ferrel aka Taco was absolutely amazing. This company tried to increase the price the day before install saying the measurements taken were wrong and more material was needed. The updated measurements were based on an aerial view likely provided by Google Maps. Because that measurement is so much better than a tape measure and a salesman taking measurements twice. Granted the difference was only $350, they refused to absorb the difference. $350 isn’t much but we had a signed contract for the original price. The poor salesman, Taco, is missing the commission on a $6k+ job over $350. Sorry Taco but Power did you in