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Paul Moniz

a week ago

We had a Pella bow window section replacement installed. Richard contacted me two days before to let me know the arrival time window, and showed up right on time on installation day. He installed the window quickly, and we're good as new. Kudos to Richard and Pella for a great experience.

Pamela McRae

2 weeks ago

Richard, Dexter and Alisa were very helpful, friendly and very professional. They looked at all our Pella doors, checking them and readjusting two of them. Also our front door was having difficulty with the key turning to open the door. They adjusted that and fixed the problem. They even looked at another window that was not a Pella which was frosting and hard to see out. They said we might be able to call that other company and just get part of the window replaced rather than a whole new window. They are one of the reasons, we chose Pella over other companies for their high-quality products as well as their high-quality service. Thank you!

Sue Futrell

a month ago

Thank you Kevin Churchwell for making our experience purchasing our new Pella windows and door a painless and enjoyable process. Kevin was patient, knowledgeable as well as demonstrated great communication skills. He Helped us select a product that we live as it reflects our home style and functionality. Thank you,

kyle currey

8 months ago

Bought a $9500 front door last year, they installed a damaged product without realizing the day of the install. Afterwards immediately opened up a warranty replacement. 3 doors came out and were unboxed damaged, resulting in me rejecting them and having to take time off work for no reason. 4th door came out and was installed poorly, now it won't lock correctly. The warranty repairman stripped all of the hardware to the door (shown in photos) and even tried to fill in some screw holes with caulk rather than install screws.. I want to reiterate, I paid 9,500 for this door to have a botched install. It's cost me another couple thousand missing work. Would never recommend. If you see this post they have still not corrected this issue. ***updated - their response to reach out below is a generic and misleading comment. I did send an email and received no response. This issue has still not been resolved - 3/1/26***

Elaine Gardner

a month ago

We had an excellent experience with the Pella MidAtlantic sales department Brent Shaffer was so helpful in answering our questions, and providing custom images of what the different door and sidelight products would look like on our house. We had some unique preferences and he researched our questions and made sure we could get what we wanted to complement our old house. Thanks!