“Love the finished Roof and Doors. The quality of work and professionalism of the team was excellent.”
“There was a miscommunication about the work that was to be done but the foreman of the job site was very professional and worked very diligently to resolve the problem and in the end, the problem was solved without further issues!”
“I am 100% satisfied. The work is awesome. From the beginning to the end it was perfect and I have no complaints at all! They were clean, courteous, and everything was on point. I didn't have any problems!”
“They were great! They did everything in a timely manner just as advertised and they cleaned everything up!”
“The crew was extremely hard working! I thought for a while we were going to have some problems because only 1-2 spoke English. That didn't seem to be a drawback. If they needed to ask me a question they would go through the two that did speak English. It worked out fine!”
“They did the job well, and there have been no issues!”
“If they give me my paper that i request”
“They didn't explain the financial part of the project very well.”
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“They were very professional and on time. They were really knowledgeable with what they were doing. The price was higher than expected. That is because of their warranty and top materials. If you are looking for a reliable roof, choose them. If you are able to afford them, then go for it. They are on the pricer side.”
“The first day, they showed up with what I thought was a non-company vehicle because it had a different name on, which is why I docked a star. The guy showed up with a different company name, and then he turned around and got a Long Roofing sticker out of the car to put in the side, but it doesn't work like that. I guess Long Roofing was using subcontractors.”
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“They were at the time disorganized and unresponsive.”
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“They damaged our property and did not follow up. They said they were going to fix the damage and we have not heard anything back. Someone was sent out to inspect the property but we have not heard anything in months. They were able to give me a quote for my roof in one day but are not able to come out and fix the damage caused.”
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“I am a 3-time Long customer. Obviously, I would love to answer this question differently. And would have answered it differently in the past. But now you've done me severely wrong so, no, I will not be recommending you and will instead be recommending against you. You've had so many chances to make this right, and didn't. Shame on you.”
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“I am calling them for a fence I want to have installed.”
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“Love the finished Roof and Doors. The quality of work and professionalism of the team was excellent.”
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“Nails were left in my neighbors yard and mine. Nails were left on the roof and the roof that i share with my neighbor. Trash had blown into my neighbors yard. My dryer vent was covered by a board. Staff was politely argumentative about the the issue. Did purchase another vent. Other vents were covered. Not sure how it will affect my home. I had a small blue tarp on my roof and asked that it be given to me. I was not but i found it in my neighbors yard.”
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“The crew was extremely hard working! I thought for a while we were going to have some problems because only 1-2 spoke English. That didn't seem to be a drawback. If they needed to ask me a question they would go through the two that did speak English. It worked out fine!”
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“They were great! They did everything in a timely manner just as advertised and they cleaned everything up!”
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“Was very satisfied with the whole process”
“I am 100% satisfied. The work is awesome. From the beginning to the end it was perfect and I have no complaints at all! They were clean, courteous, and everything was on point. I didn't have any problems!”
“There was a miscommunication about the work that was to be done but the foreman of the job site was very professional and worked very diligently to resolve the problem and in the end, the problem was solved without further issues!”
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“The team that entered my home were quick and professional. They were clean and added minimum intrusion on my daily life as they worked. I would certainly recommend long fence for good quality professional work.”
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“I met with the sales rep in April and thought the project would start within a reasonable time. I paid $8000 dollars down with the impression that that would get the project start. Before any work was done or any materials were delivered, there was a charge to the card that I had opened to finance the project. That meant that Long had $18,000, over half of the cost of the project and had not even started. Projects don’t work that way. No one had communicated with me about why this happened. Communication was poor. I was disappointed because Long has done other projects for us. Once the crew got started, they were very professional and got the project done. I’m pleased with the work.”
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“For the cost of the roof over $20K, the customer service was awful. I would not recommend them to anyone.”
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“Mike was very informative. He told me everything I needed to know about the roof.”
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“So happy with the new roof, very professional company!”
“I have never been so happy with such a utilitarian purchase in my life! My new roof mad my 26 year old house look brand new!”
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“Great company and people”
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“The roof is great but I've been waiting 2 weeks for them to remove a pallet of unused shingles and I'm sure i have a large patch of dead grass in the middle of my small front yard.”
“The workers were so professional and did everything in a timely manner. I loved the process from beginning to end. I am really satisfied and they couldn't have done it any better.”
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“They were very courteous and timely. We are very satisfied with the job.”
“It was a very nice experience and they are very professional.”
“The service was really helpful.”
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“Long Roofing did an excellent job installing our new front door. It looks great and I think the materials are top notch. What I really like is the lifetime warranty if there are any problems.”
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“The only thing that concerns me is the seemingly flimsy base of the shower. There is too much movement, I hope it doesn't crack in the future. My suggestion is that they install cast iron bases. This would be in my opinion a great improvement, otherwise everything else except the late arrive of the shower door seems pretty good. Fritz S.”
“LR did a great job. All of my neighbors are noticing my new roof and asking questions. The house looks really good.”
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