Echols Home Improvements
23rd year as a Best Pick
certified company
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Echols Home Improvements has received 4.8 out of 5 stars based on 465 customer surveys conducted through GuildQuality.
5
409
4
39
3
9
2
6
1
2
23rd year as a Best Pick Call

Company Message Regarding COVID-19

We are checking with local cities for restrictions before scheduling work and are running a virtual office.
"Our employees make the difference. The crews are in-house, know what they're doing, and are supervised every day. Our sales approach is low key and simple: 'Here is a fair price using the best materials and workmen, and we'll keep every promise we make.'"

Mark Ashe | President
Company Information
Services Offered
Echols performs a variety of home improvements, including roof replacement and repair of shingle roofs. Echols also offers carpentry repairs, window and door replacement, siding and gutter installation, deck repairs, attic insulation, and commercial roof repairs and maintenance. Echols charges a $20 fee for carpentry repair bids and offers free estimates on all other types of work.
Warranty
The company offers a 100 percent customer satisfaction guarantee.
Company History
Frank Echols founded the company in 1960. It is currently run by Frank's stepson, Mark Ashe, who began working for Echols in 1973.
Distinctions
Echols is a CertainTeed ShingleMaster and a GAF Master Elite Roofing Contractor. Roofing installation crews are factory-certified through GAF.
Employee Information
Some crews have been with Echols for over 20 years.
Areas Served
Atlanta, Brookhaven, Chamblee, Decatur, Tucker, Canton, Waleska, Woodstock, Dunwoody, Sandy Springs, Buford, Dacula, Duluth, Lawrenceville, Norcross, Snellville, Suwanee, Alpharetta, Cumming, Johns Creek, Roswell, Acworth, Austell, Kennesaw, Marietta, Powder Springs, Smyrna, Conyers, Jonesboro, Locust Grove, McDonough, Morrow, Stockbridge, Fairburn, Fayetteville, Newnan, Peachtree City
Address
3682 Candler Road
Pendergrass, GA 30567
Hours
Mon
8:00 am - 5:00 pm
Tue
8:00 am - 5:00 pm
Wed
8:00 am - 5:00 pm
Thu
8:00 am - 5:00 pm
Fri
8:00 am - 5:00 pm
Sat
Closed
Sun
Closed

Compiled Score:

Echols Home Improvements has received 4.8 out of 5 stars based on 465 customer surveys conducted through GuildQuality.
5
409
4
39
3
9
2
6
1
2
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
08/22/2021

No review comments provided

Review by
08/22/2021

“Chad Smeaton was great to work with!”

Review by
08/18/2021

No review comments provided

Review by
08/17/2021

“I would like to recognize the person who came to do the work.”

Review by
08/17/2021

“We have used Echols for windows, siding and now a roof repair. They continue to do quality work. We will definitely use them again and will also recommend them to others. When we need a complete reroofing we will use Echols Roofing. Thanks to everyone at Echols we still love our home.”

Review by
08/12/2021

No review comments provided

Review by
08/11/2021

“Overall, the experience was very good from quickly being able to establish the problem, was clear on what needed to be fixed, and the cost was reasonable. I also appreciated being shown pictures of the end result. I plan to use them again for other projects in the house.”

Review by
08/07/2021

“Echols is a top notch contractor to work with, from appointments to inspections, start of work and post work followup. Great service.”

Review by
08/04/2021

No review comments provided

Review by
07/28/2021

“Finding Echols was a major win for me. I had been putting off getting my roof looked at but finally called. Brian came out, surveyed the roof, helped get the ball rolling with my insurance company, then Echols did a great job with my new roof. I am very happy with the process.”

Review by
07/28/2021

No review comments provided

Review by
07/27/2021

“Chad”

Review by
07/26/2021

“Echols Roofing & Home Improvements met my expectations in the very beginning.”

Review by
07/25/2021

No review comments provided

Review by
07/25/2021

“Did a good job of communicating time lines”

Review by
07/25/2021

“After service has been awful.”

Review by
07/23/2021

No review comments provided

Review by
07/22/2021

“Jeff was wonderful. He did a wonderful job. I never have to worry with him. He does good work and he is on time. I would use them again.”

Review by
07/22/2021

No review comments provided

Review by
07/14/2021

“I don't know the name of the person, but whoever did the actual work on my home. They were great!”

Review by
07/13/2021

No review comments provided

Review by
07/13/2021

No review comments provided

Review by
07/12/2021

“I discovered a small leak in my roof and contacted Echols for help. They sent Jeff Kilpatrick the next day to review the situation and give me an estimate for repair. Mr. Kilpatrick was on time and made his inspection, providing me the results along with a recommendation . Very prompt, extremely courteous, and not rushing .”

Review by
07/07/2021

“The repair guy was great.”

Review by
07/06/2021

“Mark was nice.”

Review by
07/01/2021

“I would recognize the actual guy who came out to give me the proposal, and who did the actual work. It was the same guy. I can't remember his name, but he was very good.”

Review by
07/01/2021

“Echols displayed Great Teamwork during installation. Very professional finish. Efficient workers who knew their assigned job.”

Review by
07/01/2021

“The repair wasn't done correctly. I had to go behind them, and call them back to fix the problem that I originally called them for.”

Review by
06/25/2021

“I would like to recognize Nick for his exceptional service.”

Review by
06/25/2021

“The finish product looks better than I thought it would. They used the best material and the outcome was really nice.”

Review by
06/22/2021

No review comments provided

Review by
06/22/2021

“Nick was outstanding, very professional.”

Review by
06/22/2021

No review comments provided

Review by
06/21/2021

“I trust the quality of their work. Once they were called to inspect our roof after a storm and reported no damage or repair was needed.”

Review by
06/20/2021

No review comments provided

Review by
06/20/2021

“They did my roof about 15 years ago. did repair on my garage after a hurricane and now a small leak on our porch which they did not do the original”

Review by
06/15/2021

“I ws grateful for the clarity and honesty of the assessment of what was needed; I trusted the repairman and have had no reason to regret.”

Review by
06/15/2021

No review comments provided

Review by
06/14/2021

“Nick Whitaker”

Review by
06/08/2021

“Billy wad great”

Review by
06/08/2021

“Jeff Ogletree did an excellent job monitoring the project and keeping me informed as it progressed.”

Review by
06/07/2021

“Jeff Kilpatrick - great guy - great work!”

Review by
06/07/2021

No review comments provided

Review by
06/07/2021

No review comments provided

Review by
06/04/2021

“We were very pleased with them when we had them out a couple of times. The recent repair, I'd give a 5. He even surprised us and came us when we weren't expecting him to a couple of days ahead of time, so that was great. He called and said he was in the area it was a Saturday and asked if he could come. I thought that was wonderful.”

Review by
06/02/2021

No review comments provided

Review by
06/01/2021

No review comments provided

Review by
06/01/2021

“I would like to recognize Mike for his exceptional service.”

Review by
06/01/2021

“I would like to recognize the Installer for their exceptional service!”

Review by
06/01/2021

“I would like to recognize Jeff. He was my primary contact, he did a great job and was really helpful.”

Review by
05/31/2021

No review comments provided

Review by
05/28/2021

“They did exceed my expectations with their responsiveness and timeliness to get my project done. They communicated great and shared with me what they were doing and how they were going to do it, and I did appreciate that.”

Review by
05/28/2021

No review comments provided

Review by
05/26/2021

“This is the second time I have used Echols and after the first didn?t think I could be more pleased with their service but I was proven wrong. I highly recommend Echols for anything from minor leaks to compete new roofs!”

Review by
05/25/2021

“Very informative and efficient.”

Review by
05/25/2021

“I was very pleased.”

Review by
05/19/2021

“They exceeded my expectations with the communication.”

Review by
05/18/2021

“Excellent experience of true customer service. Extremely knowledgeable of situation, analyzed, and satisfied requirements to resolve. Very professional and compassionate to customer needs.”

Review by
05/17/2021

No review comments provided

Review by
05/17/2021

“Nicholas Whitaker provided exceptional service.”

Review by
05/15/2021

“Jeff Ogletree brought his professionalism, knowledge and expertise to the job site daily. The crew was extremely skilled and efficient but having Jeff on site ensured the job was carried out and completed as promised. The quality of an Echols roofing job is an asset to the homeowner but having an expert like Jeff on the job site is a bonus!”

Review by
05/13/2021

No review comments provided

Review by
05/11/2021

“Work crew was very professional. They minimized noise which helps as we are working from home.”

Review by
05/07/2021

“They showed up when they said they would. They did quality work in a timely manner and were easy to work with.”

Review by
05/07/2021

“I would recognize the sales guy Mr. Whitaker he was very nice.”

Review by
05/05/2021

“I'd like to recognize the kid that did the original sales for his exceptional service. I think his name was Nick.”

Review by
05/05/2021

“Chad did a great job! Was professional and explained the problem and solution in detail.”

Review by
05/03/2021

“Timely and efficient. Well organized. Excellent cleanup.”

Review by
04/22/2021

“I would like to recognize AC and Mauricio for their exceptional service.”

Review by
04/20/2021

“cleanliness, and efficiency to be done in one day”

Review by
04/19/2021

“Nick did an excellent job communicating with me throughout the process”

Review by
04/14/2021

“Nick Whittaker was a rock star. I met with 6 different suppliers and Nick is the sole reason I chose Echols. From his engagement with our insurance company, to the end, Nick was fantastic.”

Review by
04/09/2021

“I would like to recognize Jeff for his exceptional service, he was professional and courteous.”

Review by
04/09/2021

“I'd like to recognize Nick Whittaker for his exceptional service. Nick was very professional and stayed in communication with me.”

Review by
04/07/2021

“They did good, quality work. They were on time and everything looks great.”

Review by
03/22/2021

“There was a gap in the roofing materials. They told me it would be flat over time, but I would have preferred it was flat from the start.”

Review by
03/19/2021

“They met my expectations.”

Review by
03/18/2021

“Showed up on time... every time. Keep up the excellent work.”

Review by
03/18/2021

“I would like to recognize Chad for the amazing service he gave.”

Review by
03/11/2021

No review comments provided

Review by
03/10/2021

No review comments provided

Review by
03/04/2021

“Billy Dodd was exceptional.”

Review by
03/04/2021

“I would like to recognize the project manager, Nick Whitaker.”

Review by
03/03/2021

“Yes, we would recommend Echols and have in the past. By the way - the address shown on your message is wrong. We do not live at 5080 Wilbanks Drive - it is 5880.”

Review by
03/01/2021

No review comments provided

Review by
02/24/2021

“Working with Nick Whitaker was fantastic.”

Review by
02/22/2021

“I like the work that they did. I'm satisfied.”

Review by
02/22/2021

“Jeff went above and beyond for us.”

Review by
02/19/2021

“Easy to deal with, fair price, I liked the people they sent to my house and I am very happy with the quality”

Review by
02/18/2021

“Jeff Ogletree”

Review by
02/16/2021

“The technician did d a good job. He went above and beyond to repair my roof.”

Review by
02/11/2021

No review comments provided

Review by
02/11/2021

“We love Echols Roofing and would use them again!”

Review by
02/10/2021

“We highly recommended Echols! Echols put the roof on our house, resided our fire place, installed gutters and a few other side projects. All of this was done with excellent workmanship. We have been especially impressed with their customer communications, from the home office ( thank you Mark and Mona) to the men who show pride in their work( thank you Chad, Luis and David) you guys did a great job! We really appreciate you all!”

Review by
02/08/2021

“I had no negative issues with Echols. These folks communicate effectively and keep their word.”

Review by
02/08/2021

“I would like to recognize the salesperson for his exceptional service.”

Review by
02/05/2021

“They are responsible, come when they say they will and do the job correctly. The people are very nice.”

Review by
02/05/2021

“They were on time and did a quality job.”

Review by
02/05/2021

“Came back an extra day to finish.”

Review by
02/05/2021

“Antonio Karaira and the two guys who installed with him worked really really hard and tried to get everything done. Sometimes they would work till dark to get the project done. They were wonderful!”

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