Echols Home Improvements
22nd year as a Best Pick
certified company
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Echols Home Improvements has received 4.8 out of 5 stars based on 424 customer surveys conducted through GuildQuality.
5
375
4
34
3
11
2
3
1
1
22nd year as a Best Pick Call

Company Message Regarding COVID-19

We are checking with local cities for restrictions before scheduling work and are running a virtual office.
"Our employees make the difference. The crews are in-house, know what they're doing, and are supervised every day. Our sales approach is low key and simple: 'Here is a fair price using the best materials and workmen, and we'll keep every promise we make.'"

Mark Ashe | President
Company Information
Services Offered
Echols performs a variety of home improvements, including roof replacement and repair of shingle and metal roofs. Echols also offers carpentry repairs, window and door replacement, siding and gutter installation, deck repairs and rebuilds, attic insulation, and commercial roof repairs and maintenance. Echols charges a $20 fee for carpentry repair bids and offers free estimates on all other types of work.
Warranty
The company offers a 100 percent customer satisfaction guarantee.
Company History
Frank Echols founded the company in 1960. It is currently run by Frank's stepson, Mark Ashe, who began working for Echols in 1973.
Distinctions
Echols is a CertainTeed ShingleMaster and a GAF Master Elite Roofing Contractor. Roofing installation crews are factory-certified through GAF.
Additional Information
The company states that some crews have been with Echols for over 20 years.
Areas Served
Atlanta, Brookhaven, Chamblee, Decatur, Tucker, Canton, Waleska, Woodstock, Dunwoody, Sandy Springs, Buford, Dacula, Duluth, Lawrenceville, Norcross, Snellville, Suwanee, Alpharetta, Cumming, Johns Creek, Roswell, Acworth, Austell, Kennesaw, Marietta, Powder Springs, Smyrna, Conyers, Jonesboro, Locust Grove, McDonough, Morrow, Stockbridge, Fairburn, Fayetteville, Newnan, Peachtree City
Address
3682 Candler Road
Pendergrass, GA 30567
Hours
Mon
8:00 am - 5:00 pm
Tue
8:00 am - 5:00 pm
Wed
8:00 am - 5:00 pm
Thu
8:00 am - 5:00 pm
Fri
8:00 am - 5:00 pm
Sat
Closed
Sun
Closed

Compiled Score:

Echols Home Improvements has received 4.8 out of 5 stars based on 424 customer surveys conducted through GuildQuality.
5
375
4
34
3
11
2
3
1
1
Grade
Clear Filters
Filters
HOMEOWNER REVIEWS
Date Collected
Review by
10/28/2020

“Punctual and on time.”

Review by
10/28/2020

No review comments provided

Review by
10/28/2020

“I'm sorry, I don't remember the names. But they were great!”

Review by
10/26/2020

“I was pleased with their professionalism and quality of the workmanship.”

Review by
10/11/2020

No review comments provided

Review by
10/11/2020

“Billy Dodd has done a great job on several different roof repairs and has always been very responsive.”

Review by
10/09/2020

“Jeff Kilpatrick came out to give an estimate for a roof repair and I was very pleasantly surprised that he was able to complete the minor repair. I would definitely recommend Echols Roofing & Home Improvements.”

Review by
10/05/2020

“William (Billy) Dodd did an excellent job of diagnosing and fixing my roof leak, and he also found a potential leak around the heat stack vent and fixed it. He explained clearly how the older pine decking on our 1950s house could eventually push up nails and lead to more leaks.”

Review by
10/01/2020

No review comments provided

Review by
10/01/2020

“The Echols representatives did a superb job on repairs as needed.”

Review by
09/30/2020

“Jeff was my main contact. He communicated super well on the status of the project, the corrections that he was planning to make and offered his suggestions on the best approach for correcting the problems. He was really great to work with.”

Review by
09/29/2020

No review comments provided

Review by
09/29/2020

“The lady that did the appointment went beyond what she had to do. I don't know her name.”

Review by
09/29/2020

“Greg and CHAD have both worked on my roof in the last 4 years and both were friendly, prompt, very knowledgeable, efficient and reasonable.”

Review by
09/29/2020

“Chad showed up when he said he would, got the job done quickly, and very well!”

Review by
09/26/2020

“The team leader for the roof/lead foreman provided exceptional service.”

Review by
09/25/2020

“They did our roof 20 years ago, which is why I went back to them.”

Review by
09/22/2020

“They met all my expectations.”

Review by
09/19/2020

“Still to be determined. Had an intermittent roof leak. Billy Dodd and a crew of 2 fixed what he thought was the problem. Still had a roof leak after the first true test. Will see how the follow up repairs go and then wait to confirm that the problem is truly repaired before making my final judgement”

Review by
09/17/2020

“Great service and communication.”

Review by
09/14/2020

“Echols Roofing & Home Improvements was good and had a quick response.”

Review by
09/08/2020

“They were very personable, friendly and knowledgeable.”

Review by
09/08/2020

“Chad Smeaton”

Review by
09/07/2020

“I would like to recognize Jeff, for his exceptional service.”

Review by
09/03/2020

No review comments provided

Review by
09/03/2020

“Mark Ash was very friendly, and apologies for a confusion about calling me back. Made me feel good to know they got in touch so fast and got someone out here to do the job.”

Review by
08/27/2020

“Gregg did a an excellent job of going above and beyond the call of duty!”

Review by
08/25/2020

“They are great and we have used them on multiple occasions for over 20 years.”

Review by
08/21/2020

“Their efficiency and the value.”

Review by
08/21/2020

“Chad was good and diligent.”

Review by
08/20/2020

“Sebastian Ambrosini, Gregg Bennett”

Review by
08/19/2020

“They did a good job.”

Review by
08/19/2020

“Chad Smeaton has always provided excellent service, and we have requested him for our work”

Review by
08/19/2020

“Honesty, quality of work, exceptionally qualified staff”

Review by
08/19/2020

“The representative was very knowledgeable.”

Review by
08/16/2020

“Jeff Kilpatrick”

Review by
08/12/2020

“The person doing the work was Jeff and he did a good job. He should be recognized for his exceptional service.”

Review by
08/11/2020

“Jeff knows his roofs and did a fine job”

Review by
08/10/2020

No review comments provided

Review by
07/31/2020

No review comments provided

Review by
07/26/2020

No review comments provided

Review by
07/26/2020

No review comments provided

Review by
07/24/2020

“Jeff”

Review by
07/24/2020

“It was amazing that they completed the job in one day - starting at 6:15 a.m. and worked the entire extremely hot day until 8:00 pm”

Review by
07/20/2020

“Yes, would recommend Gregg Bennett to others.”

Review by
07/17/2020

No review comments provided

Review by
07/16/2020

No review comments provided

Review by
07/14/2020

“I would like to recognize Jeff Kilpatrick.”

Review by
07/13/2020

“I'm not in the position to judge the roofing job. I have no idea if it was done right or not.”

Review by
07/10/2020

“Jeff Kilpatrick”

Review by
06/30/2020

“They met my expectations by fixing the issue correctly. It was done quicker, completely and it worked.”

Review by
06/25/2020

“The roof repair looks good and they corrected a problem created by another contractor.”

Review by
06/25/2020

“There were a few things that were done poorly and we had to have redone, as well as something we didn't bother to mention because my husband was frustrated with the quality. There wasn't adequate follow up or project management.”

Review by
06/23/2020

“Owner Mark Ashe is honest, straightforward, and provides a level of integrity not often found in this business.”

Review by
06/23/2020

No review comments provided

Review by
06/22/2020

“Nick Whitaker was really nice and a great salesman. AC was also very nice and helpful.”

Review by
06/16/2020

No review comments provided

Review by
06/15/2020

No review comments provided

Review by
06/11/2020

“I found Billy Dodd to be professional, extremely knowledgeable, and not pushy.”

Review by
06/08/2020

“They had originally said it would be done in about a week but they were finished in two days.”

Review by
06/05/2020

“I would like to recognize the gentleman who came and evaluated the job, gave a quote, and did the job.”

Review by
06/03/2020

“Gregg Bennett”

Review by
06/02/2020

No review comments provided

Review by
06/02/2020

“Nick Whitaker was very professional and kept setting my expectations. Also the team lead on gutter installation was also very clear on what to expect”

Review by
06/01/2020

“The speed at which everything happened was great.”

Review by
06/01/2020

“Nick was very professional, prompt, on time, and answered all of my questions. He was always available or quick to return my calls and emails. The team he sent out was awesome! They were on time, they did the job well, and cleaned up behind themselves. I was very impressed!”

Review by
05/30/2020

“I don't remember his name but he was very polite and informative when we asked questions. He quickly started the work (a small job) and was finished in a relatively short time. He was also very conscious of the virus cautions. He inspected all of our roof just to make sure there was not anything else that needed to be addressed.”

Review by
05/28/2020

“A contractor that actually followed through! Showed up and timely. Brilliant! Helped me submit multiple e mails to my home warranty company. Overall great job.”

Review by
05/23/2020

“Just awesome! They were easy to deal with, they took care of any issues and they cleaned up afterward. It was a good experience all around.”

Review by
05/23/2020

“Jeff, the appraiser, did a great job.”

Review by
05/22/2020

“Billy Dodd”

Review by
05/21/2020

“I would like to recognize Chad for his exceptional service. He did a great job and I would highly recommend him.”

Review by
05/21/2020

“They did a good job.”

Review by
05/21/2020

No review comments provided

Review by
05/16/2020

“Billy Dodd should be recognized for his exceptional service.”

Review by
05/12/2020

“I would like to recognize Jeff. He was amazing. He communicated with me throughout the process, he arrived on time, he tidied up after himself, and he could not be more professional. It was a great experience. I would recommend him to a friend.”

Review by
05/11/2020

“I would like to recognize the guy who came out because he was good.”

Review by
05/06/2020

“I have been in Los Angeles and have not had the opportunity to assess the work.”

Review by
05/05/2020

“They met my expectations.”

Review by
05/02/2020

“I would like to recognize Chad for his exceptional service.”

Review by
05/02/2020

“I was really impressed with Chad. He did everything he was supposed to! He met me before the job was done because a storm was coming through and patched up a place so I wouldn't have a leak.”

Review by
04/30/2020

No review comments provided

Review by
04/30/2020

“Nick Whitaker”

Review by
04/26/2020

No review comments provided

Review by
04/24/2020

“The owner Mark, I believe called me and I really appreciated the call. It was because the work was going to be delayed.”

Review by
04/23/2020

“Jeff Kilpatrick, who did the work, was exceptional.”

Review by
04/23/2020

“Billy Dodd& Alfredo!”

Review by
04/18/2020

No review comments provided

Review by
04/13/2020

No review comments provided

Review by
04/13/2020

No review comments provided

Review by
04/13/2020

No review comments provided

Review by
04/10/2020

“I would like to recognize, Jeff Kilpatrick. He came out and did the estimate. I thought he was easy to work with. He kept in touch, was very respectful and that is huge. I don't know much about roofing, but he was very respectful and that is a good quality to have.”

Review by
04/06/2020

“Jeff Olgetree”

Review by
04/01/2020

No review comments provided

Review by
03/31/2020

“Again, Jeff Ogletree.”

Review by
03/31/2020

“I think his name was Jeff. He was the installer.”

Review by
03/31/2020

“The final product was good.”

Review by
03/31/2020

“There were misspellings on my estimate. The phone number was incorrect on it. They told me that they accepted credit cards, but they didn't tell me it was strictly American Express. I didn't get a follow up because we had a lot of rain. They never stayed in touch to sell me what the status was after I signed the contract; I had to contact them. Suddenly one day he showed up. He did the work, but we haven't really had any real rain since. He was working on a skylight.”

Review by
03/29/2020

“Chad Smeaton”

Review by
03/29/2020

“I would like to commend Jeff... he did excellent work!”

Sort
High - Low
Low - High
Filter
Sort
New - Old
Old - New
Filter
Start Date:
End Date: