Echols Home Improvements
22nd year as a Best Pick
certified company
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Echols Home Improvements has received 4.8 out of 5 stars based on 374 customer surveys conducted through GuildQuality.
5
329
4
33
3
8
2
4
1
0
22nd year as a Best Pick Call

Company Message Regarding COVID-19

We are checking with local cities for restrictions before scheduling work and are running a virtual office.
"Our employees make the difference. The crews are in-house, know what they're doing, and are supervised every day. Our sales approach is low key and simple: 'Here is a fair price using the best materials and workmen, and we'll keep every promise we make.'"

Mark Ashe | President
Company Information
Services Offered
Echols performs a variety of home improvements, including roof replacement and repair of shingle and metal roofs. Echols also offers carpentry repairs, window and door replacement, siding and gutter installation, deck repairs and rebuilds, attic insulation, and commercial roof repairs and maintenance. Echols charges a $20 fee for carpentry repair bids and offers free estimates on all other types of work.
Warranty
The company offers a 100 percent customer satisfaction guarantee.
Company History
Frank Echols founded the company in 1960. It is currently run by Frank's stepson, Mark Ashe, who began working for Echols in 1973.
Distinctions
Echols is a CertainTeed ShingleMaster and a GAF Master Elite Roofing Contractor. Roofing installation crews are factory-certified through GAF.
Additional Information
The company states that some crews have been with Echols for over 20 years.
Areas Served
Atlanta, Brookhaven, Chamblee, Decatur, Tucker, Canton, Waleska, Woodstock, Dunwoody, Sandy Springs, Buford, Dacula, Duluth, Lawrenceville, Norcross, Snellville, Suwanee, Alpharetta, Cumming, Johns Creek, Roswell, Acworth, Austell, Kennesaw, Marietta, Powder Springs, Smyrna, Conyers, Jonesboro, Locust Grove, McDonough, Morrow, Stockbridge, Fairburn, Fayetteville, Newnan, Peachtree City
Address
3682 Candler Road
Pendergrass, GA 30567
Hours
Mon
8:00 am - 5:00 pm
Tue
8:00 am - 5:00 pm
Wed
8:00 am - 5:00 pm
Thu
8:00 am - 5:00 pm
Fri
8:00 am - 5:00 pm
Sat
Closed
Sun
Closed

Compiled Score:

Echols Home Improvements has received 4.8 out of 5 stars based on 374 customer surveys conducted through GuildQuality.
5
329
4
33
3
8
2
4
1
0
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
03/31/2020

“I think his name was Jeff. He was the installer.”

Review by
03/31/2020

“The final product was good.”

Review by
03/31/2020

“Again, Jeff Ogletree.”

Review by
03/31/2020

“There were misspellings on my estimate. The phone number was incorrect on it. They told me that they accepted credit cards, but they didn't tell me it was strictly American Express. I didn't get a follow up because we had a lot of rain. They never stayed in touch to sell me what the status was after I signed the contract; I had to contact them. Suddenly one day he showed up. He did the work, but we haven't really had any real rain since. He was working on a skylight.”

Review by
03/29/2020

“Chad Smeaton”

Review by
03/29/2020

“I would like to commend Jeff... he did excellent work!”

Review by
03/27/2020

No review comments provided

Review by
03/26/2020

“The gentleman who came out (Chad) was really good. He communicated with me, let me know his schedule beforehand and when he was available. When things changed, he was able to notify me promptly.”

Review by
03/26/2020

“They did an excellent job!”

Review by
03/26/2020

“They did a great job & we have used Echols before.”

Review by
03/26/2020

“The repair on my skylight they did an excellent job.”

Review by
03/24/2020

No review comments provided

Review by
03/24/2020

No review comments provided

Review by
03/23/2020

“Chad”

Review by
03/19/2020

“professional work in all aspects”

Review by
03/16/2020

“They did what they said they would do.”

Review by
03/14/2020

No review comments provided

Review by
03/14/2020

“Affonso, Billy Dodd, Mona”

Review by
03/14/2020

“The whole crew was outstanding and did a great job. I cannot say enough good things about them. They were all great.”

Review by
03/10/2020

“Chad”

Review by
03/10/2020

“They met my expectations.”

Review by
03/10/2020

“I would like to recognize Jeff. He has done wonderful work.”

Review by
03/09/2020

“Jeff Killpatrick”

Review by
03/05/2020

“Billy Dodd”

Review by
03/05/2020

“I would like to recognize Jeff Ogletree for his exceptional service. He was the initial contact.”

Review by
03/04/2020

No review comments provided

Review by
03/04/2020

No review comments provided

Review by
02/29/2020

“I think his name is Greg, he did a great job.”

Review by
02/27/2020

“I was most satisfied with the timeliness.”

Review by
02/27/2020

“Billy Dodd”

Review by
02/27/2020

“They did what I paid them to do promptly.”

Review by
02/27/2020

“Jeff”

Review by
02/24/2020

“They showed up and did the work.”

Review by
02/23/2020

“Chad”

Review by
02/20/2020

No review comments provided

Review by
02/19/2020

No review comments provided

Review by
02/18/2020

“Communication was great from everyone. This is my second major job (second house) with Echols and I love working with Echols folks. The installation process exceeded my expectations. The quality of material is high.”

Review by
02/14/2020

“I guess I would say they exceeded my expectations.”

Review by
02/14/2020

“They did what they said they would do and were reliable!”

Review by
02/10/2020

“They came and did the work just like they said they would.”

Review by
02/04/2020

No review comments provided

Review by
02/04/2020

“In the end, I was impressed with everything.”

Review by
01/28/2020

“Billy and everyone else was very nice and personable. It was a very good experience.”

Review by
01/27/2020

No review comments provided

Review by
01/26/2020

“Jeff Kilpatrick is very highly skilled and creative in ideas for solving problems on an old ceramic tile roof.”

Review by
01/23/2020

“On-time and professional workmanship.”

Review by
01/23/2020

“Echols Roofing & Home Improvements did a really good job.”

Review by
01/22/2020

No review comments provided

Review by
01/21/2020

No review comments provided

Review by
01/17/2020

“I would like to recognize Greg.”

Review by
01/14/2020

No review comments provided

Review by
01/08/2020

“I would like to recognize the service rep for his exceptional service.”

Review by
01/07/2020

“They didn't exceed them anywhere. They met them on the one side.”

Review by
01/03/2020

“I would like to recognize Jeff for his exceptional service.”

Review by
01/02/2020

“Chad”

Review by
12/11/2019

“They met them all.”

Review by
12/10/2019

No review comments provided

Review by
12/05/2019

No review comments provided

Review by
12/05/2019

“Gregg was great!”

Review by
12/05/2019

No review comments provided

Review by
12/02/2019

“The repair guy did great work.”

Review by
11/26/2019

No review comments provided

Review by
11/25/2019

No review comments provided

Review by
11/25/2019

“I would like to recognize Nick.”

Review by
11/25/2019

No review comments provided

Review by
11/22/2019

“Replaced a roof that was put on by Echols. The last one lasted many years with no problems.”

Review by
11/22/2019

“I would like to recognize the young man that did my job for his exceptional service.”

Review by
11/21/2019

“The whole project was excellent from the beginning to the end. They stayed on target. We had a few rainy days, but as soon as the rain stopped they would get right back to work.”

Review by
11/20/2019

No review comments provided

Review by
11/20/2019

No review comments provided

Review by
11/18/2019

“Billy Dodd was fantastic to work with.”

Review by
11/12/2019

“The owner is wonderful. Mark always answered my calls and responded to me very well. He keeps his word and did what he was supposed to do. There was some issues with the contractor and Mark fixed the issues in a timely manner.”

Review by
11/08/2019

“Chad was excellent. Did a great job.”

Review by
11/08/2019

“They came right away and fixed the leak.”

Review by
11/07/2019

“Echols is the Best ! I have already recommended them a number of times to friends and relatives.”

Review by
11/04/2019

“I would like to recognize the roofer for his exceptional service. I believe his name was Chris.”

Review by
10/31/2019

“Will recommend to anyone looking to have roof repair or replacement.”

Review by
10/31/2019

“Jeff”

Review by
10/27/2019

No review comments provided

Review by
10/21/2019

“I would like to recognize Greg for his exceptional service.”

Review by
10/17/2019

“I would like to recognize Jeff Kilpatrick, he was very professional.”

Review by
10/15/2019

No review comments provided

Review by
10/15/2019

“Billy Dodd has been really great. His experience and professionalism set him apart from other companies I've dealt with. And Mona was wonderful as well. I felt like I was her only customer!”

Review by
10/09/2019

No review comments provided

Review by
10/07/2019

No review comments provided

Review by
10/06/2019

“I am always extremely satisfied with Echols work.”

Review by
10/03/2019

“They did great work, showed up on time and worked hard all day and provided excellent work. I would highly recommend them.”

Review by
10/02/2019

“I would like to recognize A.C. for his exceptional service.”

Review by
10/02/2019

“One of the roofers did a super job and was very polite.”

Review by
10/02/2019

“Echols Roofing & Home Improvements was very professional to work with.”

Review by
10/02/2019

“They provided high-quality work.”

Review by
10/01/2019

“Mr. Echols was kind and reached out to me a couple of times.”

Review by
09/29/2019

“Yes I would recommend Echols. When the owner first called he, he asked me some pointed questions to get an understanding of my situation. After a short conversation and assessment of my needs, told me they would take care of me, He kept his word. The roof on my house looks fabulous. I am very happy with the process and very grateful for the outcome.”

Review by
09/27/2019

“I thought William was very nice and honest. He worked with us on the cost.”

Review by
09/27/2019

“Echols Roofing & Home Improvements exceeded on their professionalism and courteousness.”

Review by
09/23/2019

“Greg Bennett was great. He was very responsive.”

Review by
09/23/2019

“I would like to recognize my technician for his exceptional service.”

Review by
09/19/2019

“I was satisfied with everything.”

Review by
09/17/2019

No review comments provided

Review by
09/05/2019

“Very professional from start to finish.”

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