Echols Home Improvements
22nd year as a Best Pick
certified company
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Echols Home Improvements has received 4.8 out of 5 stars based on 384 customer surveys conducted through GuildQuality.
5
339
4
31
3
10
2
2
1
2
22nd year as a Best Pick Call

Company Message Regarding COVID-19

We are checking with local cities for restrictions before scheduling work and are running a virtual office.
"Our employees make the difference. The crews are in-house, know what they're doing, and are supervised every day. Our sales approach is low key and simple: 'Here is a fair price using the best materials and workmen, and we'll keep every promise we make.'"

Mark Ashe | President
Company Information
Services Offered
Echols performs a variety of home improvements, including roof replacement and repair of shingle and metal roofs. Echols also offers carpentry repairs, window and door replacement, siding and gutter installation, deck repairs and rebuilds, attic insulation, and commercial roof repairs and maintenance. Echols charges a $20 fee for carpentry repair bids and offers free estimates on all other types of work.
Warranty
The company offers a 100 percent customer satisfaction guarantee.
Company History
Frank Echols founded the company in 1960. It is currently run by Frank's stepson, Mark Ashe, who began working for Echols in 1973.
Distinctions
Echols is a CertainTeed ShingleMaster and a GAF Master Elite Roofing Contractor. Roofing installation crews are factory-certified through GAF.
Additional Information
The company states that some crews have been with Echols for over 20 years.
Areas Served
Atlanta, Brookhaven, Chamblee, Decatur, Tucker, Canton, Waleska, Woodstock, Dunwoody, Sandy Springs, Buford, Dacula, Duluth, Lawrenceville, Norcross, Snellville, Suwanee, Alpharetta, Cumming, Johns Creek, Roswell, Acworth, Austell, Kennesaw, Marietta, Powder Springs, Smyrna, Conyers, Jonesboro, Locust Grove, McDonough, Morrow, Stockbridge, Fairburn, Fayetteville, Newnan, Peachtree City
Address
3682 Candler Road
Pendergrass, GA 30567
Hours
Mon
8:00 am - 5:00 pm
Tue
8:00 am - 5:00 pm
Wed
8:00 am - 5:00 pm
Thu
8:00 am - 5:00 pm
Fri
8:00 am - 5:00 pm
Sat
Closed
Sun
Closed

Compiled Score:

Echols Home Improvements has received 4.8 out of 5 stars based on 384 customer surveys conducted through GuildQuality.
5
339
4
31
3
10
2
2
1
2
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
08/27/2020

“Gregg did a an excellent job of going above and beyond the call of duty!”

Review by
08/25/2020

“They are great and we have used them on multiple occasions for over 20 years.”

Review by
08/21/2020

“Their efficiency and the value.”

Review by
08/21/2020

“Chad was good and diligent.”

Review by
08/20/2020

“Sebastian Ambrosini, Gregg Bennett”

Review by
08/19/2020

“They did a good job.”

Review by
08/19/2020

“Chad Smeaton has always provided excellent service, and we have requested him for our work”

Review by
08/19/2020

“Honesty, quality of work, exceptionally qualified staff”

Review by
08/19/2020

“The representative was very knowledgeable.”

Review by
08/16/2020

“Jeff Kilpatrick”

Review by
08/11/2020

“Jeff knows his roofs and did a fine job”

Review by
08/10/2020

No review comments provided

Review by
07/31/2020

No review comments provided

Review by
07/26/2020

No review comments provided

Review by
07/26/2020

No review comments provided

Review by
07/24/2020

“Jeff”

Review by
07/24/2020

“It was amazing that they completed the job in one day - starting at 6:15 a.m. and worked the entire extremely hot day until 8:00 pm”

Review by
07/20/2020

“Yes, would recommend Gregg Bennett to others.”

Review by
07/17/2020

No review comments provided

Review by
07/16/2020

No review comments provided

Review by
07/14/2020

“I would like to recognize Jeff Kilpatrick.”

Review by
07/13/2020

“I'm not in the position to judge the roofing job. I have no idea if it was done right or not.”

Review by
07/10/2020

“Jeff Kilpatrick”

Review by
06/30/2020

“They met my expectations by fixing the issue correctly. It was done quicker, completely and it worked.”

Review by
06/25/2020

“The roof repair looks good and they corrected a problem created by another contractor.”

Review by
06/25/2020

“There were a few things that were done poorly and we had to have redone, as well as something we didn't bother to mention because my husband was frustrated with the quality. There wasn't adequate follow up or project management.”

Review by
06/23/2020

“Owner Mark Ashe is honest, straightforward, and provides a level of integrity not often found in this business.”

Review by
06/23/2020

No review comments provided

Review by
06/22/2020

“Nick Whitaker was really nice and a great salesman. AC was also very nice and helpful.”

Review by
06/16/2020

No review comments provided

Review by
06/15/2020

No review comments provided

Review by
06/11/2020

“I found Billy Dodd to be professional, extremely knowledgeable, and not pushy.”

Review by
06/08/2020

“They had originally said it would be done in about a week but they were finished in two days.”

Review by
06/05/2020

“I would like to recognize the gentleman who came and evaluated the job, gave a quote, and did the job.”

Review by
06/03/2020

“Gregg Bennett”

Review by
06/02/2020

No review comments provided

Review by
06/02/2020

“Nick Whitaker was very professional and kept setting my expectations. Also the team lead on gutter installation was also very clear on what to expect”

Review by
06/01/2020

“The speed at which everything happened was great.”

Review by
06/01/2020

“Nick was very professional, prompt, on time, and answered all of my questions. He was always available or quick to return my calls and emails. The team he sent out was awesome! They were on time, they did the job well, and cleaned up behind themselves. I was very impressed!”

Review by
05/30/2020

“I don't remember his name but he was very polite and informative when we asked questions. He quickly started the work (a small job) and was finished in a relatively short time. He was also very conscious of the virus cautions. He inspected all of our roof just to make sure there was not anything else that needed to be addressed.”

Review by
05/28/2020

“A contractor that actually followed through! Showed up and timely. Brilliant! Helped me submit multiple e mails to my home warranty company. Overall great job.”

Review by
05/23/2020

“Just awesome! They were easy to deal with, they took care of any issues and they cleaned up afterward. It was a good experience all around.”

Review by
05/23/2020

“Jeff, the appraiser, did a great job.”

Review by
05/22/2020

“Billy Dodd”

Review by
05/21/2020

“I would like to recognize Chad for his exceptional service. He did a great job and I would highly recommend him.”

Review by
05/21/2020

“They did a good job.”

Review by
05/21/2020

No review comments provided

Review by
05/16/2020

“Billy Dodd should be recognized for his exceptional service.”

Review by
05/12/2020

“I would like to recognize Jeff. He was amazing. He communicated with me throughout the process, he arrived on time, he tidied up after himself, and he could not be more professional. It was a great experience. I would recommend him to a friend.”

Review by
05/11/2020

“I would like to recognize the guy who came out because he was good.”

Review by
05/06/2020

“I have been in Los Angeles and have not had the opportunity to assess the work.”

Review by
05/05/2020

“They met my expectations.”

Review by
05/02/2020

“I would like to recognize Chad for his exceptional service.”

Review by
05/02/2020

“I was really impressed with Chad. He did everything he was supposed to! He met me before the job was done because a storm was coming through and patched up a place so I wouldn't have a leak.”

Review by
03/31/2020

“Again, Jeff Ogletree.”

Review by
03/31/2020

“I think his name was Jeff. He was the installer.”

Review by
03/31/2020

“The final product was good.”

Review by
03/31/2020

“There were misspellings on my estimate. The phone number was incorrect on it. They told me that they accepted credit cards, but they didn't tell me it was strictly American Express. I didn't get a follow up because we had a lot of rain. They never stayed in touch to sell me what the status was after I signed the contract; I had to contact them. Suddenly one day he showed up. He did the work, but we haven't really had any real rain since. He was working on a skylight.”

Review by
03/29/2020

“Chad Smeaton”

Review by
03/29/2020

“I would like to commend Jeff... he did excellent work!”

Review by
03/27/2020

No review comments provided

Review by
03/26/2020

“The gentleman who came out (Chad) was really good. He communicated with me, let me know his schedule beforehand and when he was available. When things changed, he was able to notify me promptly.”

Review by
03/26/2020

“They did an excellent job!”

Review by
03/26/2020

“They did a great job & we have used Echols before.”

Review by
03/26/2020

“The repair on my skylight they did an excellent job.”

Review by
03/24/2020

No review comments provided

Review by
03/24/2020

No review comments provided

Review by
03/23/2020

“Chad”

Review by
03/19/2020

“professional work in all aspects”

Review by
03/16/2020

“They did what they said they would do.”

Review by
03/14/2020

No review comments provided

Review by
03/14/2020

“Affonso, Billy Dodd, Mona”

Review by
03/14/2020

“The whole crew was outstanding and did a great job. I cannot say enough good things about them. They were all great.”

Review by
03/10/2020

“Chad”

Review by
03/10/2020

“They met my expectations.”

Review by
03/10/2020

“I would like to recognize Jeff. He has done wonderful work.”

Review by
03/09/2020

“Jeff Killpatrick”

Review by
03/05/2020

“Billy Dodd”

Review by
03/05/2020

“I would like to recognize Jeff Ogletree for his exceptional service. He was the initial contact.”

Review by
03/04/2020

No review comments provided

Review by
03/04/2020

No review comments provided

Review by
02/29/2020

“I think his name is Greg, he did a great job.”

Review by
02/27/2020

“I was most satisfied with the timeliness.”

Review by
02/27/2020

“Billy Dodd”

Review by
02/27/2020

“They did what I paid them to do promptly.”

Review by
02/27/2020

“Jeff”

Review by
02/24/2020

“They showed up and did the work.”

Review by
02/23/2020

“Chad”

Review by
02/20/2020

No review comments provided

Review by
02/19/2020

No review comments provided

Review by
02/18/2020

“Communication was great from everyone. This is my second major job (second house) with Echols and I love working with Echols folks. The installation process exceeded my expectations. The quality of material is high.”

Review by
02/14/2020

“I guess I would say they exceeded my expectations.”

Review by
02/14/2020

“They did what they said they would do and were reliable!”

Review by
02/10/2020

“They came and did the work just like they said they would.”

Review by
02/04/2020

No review comments provided

Review by
02/04/2020

“In the end, I was impressed with everything.”

Review by
01/28/2020

“Billy and everyone else was very nice and personable. It was a very good experience.”

Review by
01/27/2020

No review comments provided

Review by
01/26/2020

“Jeff Kilpatrick is very highly skilled and creative in ideas for solving problems on an old ceramic tile roof.”

Review by
01/23/2020

“On-time and professional workmanship.”

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