Aquaman Pools

Hilary Ono

9 months ago

Awful company. Spent 23K to have my pool redone with all new equipment, and a Jandy remote Aqualink. Maybe I go 3 weeks at most without issues. It’s always some problem with the new filters, or the aqualink. Get pool serviced every week, and I have a salt water pool. It constantly turns green, because the salt new system isn’t functioning or the chlorine doesn’t last a week. I have infinity edge pool and the overflow is never cleaned. I have given this company numerous chances to fix, and maintain. We started all the new equipment, from scratch emptied pool and did a chlorine wash. I’m finally changing pool companies, lost the entire summer after pouring money into my pool. The pool was “ cleaned” 6 days ago!

Timothy Claffey

4 years ago

Bought our home in Carefree last May. Needed major remodeling of the pool and deck. The nightmare began quickly. Like the wild west. The majority of suppliers I contacted never showed up for the estimate appointments and of those that did the majority never got back with the quotes!! What??? My trust level of this industry was rock bottom. Then I found Aquaman and Greg Anderson. What a relief. Greg was accessible, and accountable every step of the way. He was really committed to the project and went way above and beyond. Great guy! The job was started and finished on time and looks beautiful!! So happy with everything. If you call Aquaman for a remodel, insist on Greg Anderson. You won't be disappointed

Sam Matei

6 months ago

I had one of the most dishonest and frustrating experiences imaginable with Aquaman Pools. After spending over $30,000 on a brand-new pool and equipment and another $7,000+ on their services, they turned what should have been a simple setup into an expensive disaster within just two months. They started by claiming my salt cell was “bad” and pushed a nearly $2,000 replacement. Multiple technicians — including their own — later admitted there was absolutely nothing wrong with it. This felt like a straight upsell, not an honest diagnosis. Then they insisted my salt level was “too high” and charged me $800 for a drain and acid wash. Not only was the job never done when promised, but they later tried to excuse it by saying they “couldn’t find the sewer drain.” They still charged me anyway until I physically walked outside and showed their techs exactly where it was. It didn’t stop there. They then blamed rain for supposedly “damaging” the actuator and hit me with another $1,600 bill to replace it. After all this unnecessary work, the pool still didn’t run correctly. I finally called Pentair directly, and they immediately discovered what Aquaman never bothered to check: the salt cell was never installed correctly, never synced, and the original problems were caused by their workmanship — not broken equipment. I hired another pool company afterward, and they confirmed nothing Aquaman recommended or charged me for was needed. Let that sink in: thousands of dollars in wrong or unnecessary work. Based on my experience, Aquaman Pools operates with misdiagnosis, upselling, carelessness, and zero accountability. I strongly warn homeowners to stay far away from this company.

Michael Selmi

6 months ago

They serviced us for a couple of years and while they started off great, they appear to have been bought out at some point (presumably by private equity) and things went downhill fast. Every month they were finding some way to charge us for something. Most recently they said we needed our pool drained but could not locate the spout for the water even though they had drained it previously and a different company found the spout in minutes. We canceled recently and I would be wary of them going forward. It is too bad because when they started they were generally fine. Edited: Not sure why companies do this "We do not have a record of you," but this company certainly knew how to bill us for more than two years and we were definitely a customer.

Tammie Bathrick

2 years ago

Wow, best pool service ever. I get a detailed report with every cleaning, text amd emails, quick to respond to my call. Ted came out and recommended a different filter, we switched from sand to cartridge and Holy cow! Amazing!!! My water I'd perfection! Check out before and after pics. Highly recommend!