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FEATURED REVIEWS
“They are always thoughtful, patient, and very professional. I'm very satisfied.”
“Everything was perfect when Jack came in and put the new toilet in.”
“Excellent customer service and Ralph, who did the plumbing work, was first rate. He explained everything and did the work in a professional manner.”
“We found them to be very available, very efficient, and they took care of everything from a to z. It was great!”
“I love the professionalism and knowledge of the Dream Team in all areas. They are a one stop shop!”
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“They are always thoughtful, patient, and very professional. I'm very satisfied.”
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“The service was above and beyond what I expected.”
“They were prompt and courteous.”
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“Everything was perfect when Jack came in and put the new toilet in.”
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“Professional and efficient service”
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“Prompt response. Excellent service”
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“I like their membership plan. I also like the courtesy of the person answering the phones and the quick response. Fair prices and honest service. Definitely would recommend.”
“prompt, efficient, expensive”
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“Professional and thorough.”
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“Jeff Comber is an excellent employee, person and technician. This review in no way is a reflection on him, his work, character and personality; Jeff is maybe the most courteous and responsive HVAC technician I’ve ever worked with. Jeff deserves a raise. He spent his personal time, off the clock, to walk me through things and answer questions that no normal human being would ask. He is a saint. I’ve used Dream Team for numerous jobs: annual inspections, garage heater install, AC recharge, ducted dehumidifier installation, sink and faucet repair; basically I’ve dabbled in all of their services. Dream Team always upsells and they use, as far as I can tell, nonnegotiable, unit pricing. I’ve continued to use them because of techs like Jeff, Jack and Mike. Today I woke up and my expansion tank was leaking. I shut off the cold water valve, cut power to the water heater and alleviated pressure by running the faucets on hot. I then called Dream Team. Their hours are listed as 8am - 4pm on Saturdays (hours via Google), so I figured I’d get someone in the office; I only got the answering service. I left two messages to be sent to the office; no reply. I called probably 20x, hoping eventually the office would pick up; only the answering service. I’m persistent, a pain, but polite. Like I said, I called numerous times, but was always polite and mannerly, simply asking if I had reached the office or the answering service. I called numerous times because they are listed as open. I was even told I couldn’t schedule a tech through the answering service as they didn’t have the authority to do so; I figured, because of that, i was bound to get a person in office. I was incorrect. I eventually gave up. I called RF Bondurant. RFB’s owner called me back, walked me through what he believed the issue was, sent out a tech and installed a new expansion tank. The tech, Chris, was great. I’ll be using RFB from now on. Just left them a nice, well deserved review. It’s not that I needed work done, I knew that expansion tank needed replacing, but rather that I have yet to understand what my benefits as a DreamTeam VIP member have been. Dream Team sends me emails about how I’ll receive 15% off my next project, then never applies the discount. I’ve never seen a reduction in my service fee, nor have I received 24 hour emergency service, take today as a prime example. Its 8:03pm and Dream Team still hasn’t called me back! I wish nothing but the best to techs like Jeff and Jack, but I’m done with Dream Team. I thoroughly and without reservation recommend RF Bondurant for your plumbing and heating needs.”
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“Excellent customer service and Ralph, who did the plumbing work, was first rate. He explained everything and did the work in a professional manner.”
“I am likely to recommend Dream Team to a friend”
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“The quality was fine for a simple repair job. It was very expensive, overpriced for services rendered. Recommended future services were also not competitively priced.”
“We found them to be very available, very efficient, and they took care of everything from a to z. It was great!”
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“I love the professionalism and knowledge of the Dream Team in all areas. They are a one stop shop!”
“They were very professional in their approach to the work.”
“Dream Team was way overpriced.”
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“Each technician was courteous and considerate concerning my home.”
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“Their service technicians were very thoughtful, clean and did wonderful work.”
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“Very professional, knowledgeable & thorough technicians.”
“The Dream Team was exceptional and punctual and polite. They responded very quickly to a need for an electrical outlet .”
“Dream Team is very responsible, professional, and prompt.”
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“Dream Team did good clean work, and they were reliable.”
“I am very likely to recommend Kelly Electric Company, Inc. to a friend. They responded quickly and were very courteous and extremely clean.”
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“With a comparison or price adjustment more favorable to the customer.”
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