Stafford Heating, Cooling, Plumbing & Electrical

Haley Cunningham

a week ago

Needed a bathroom exhaust fan installed completely from scratch (no previous wiring, switch, ventilation, etc) in my 1960s rambler. Jake Sponsler did the estimate and then Dylan and Bethel came out to do the project about a week later. All three guys that were in my home were thoughtful, informative, and respectful of me and the spaces they worked in. They troubleshot around some existing tile and electrical concerns and helped me get exactly what I wanted out of the process. They also left all the spaces they worked in just as clean (or possibly cleaner) than how they found them, and the fan and switch look like they've been there all along. Overall couldnt have asked for a better experience. Thanks all!

Jesse Kriesel

in the last week

Ben was very helpful and professional. He cleaned our mini-split indoor heads thoroughly after we had some odor issues. It was nice having him explain how to best maintain them, some of the pitfalls to look out for, etc.

Becca Schenk

5 months ago

Brady at Hero was excellent. He arrived less than an hour after I requested a second opinion on our AC unit and was incredibly thorough, professional, and informative. What stood out most was how clearly he explained everything in layman’s terms. He took detailed photos, used diagnostic equipment and a camera to inspect the unit, and walked me through the current condition step-by-step so I could actually understand what he was seeing and why it mattered. It was obvious he knew exactly what he was doing and genuinely cared about educating the customer. His assessment also helped clarify why a prior recommendation to simply refill the unit with refrigerant was not a viable solution and that the root cause of the issue was much larger than that. I really appreciated the honesty, responsiveness, and time he spent answering questions. Highly recommend Brady and the Hero team.

Rhona Leibel

a month ago

I rarely leave Google reviews. But my experience over the past few days with Stafford/Hero was so good I had to say something. We live in a 100 year old house and are very committed to keeping it in good shape. We saw Stafford technicians twice in the past week, once for a routine matter and once for a very puzzling problem. Both times, both with David and with Alexandre, we were impressed with their skill, their professionalism and their commitment. David encountered an unanticipated problem - and kept working creatively until it was resolved. Alexandre saw that the difficulty was complicated and not largely electric. He traced the problem, looking for clues and found a non-obvious issue. He suggested a helpful solution. We are impressed with their skills and determination - and very grateful.

Luke

a week ago

Mike was very helpful in taking a second look after another company had some questionable claims about the state of my furnace, and was able to help me get more peace of mind about the state of the equipment. He was very knowledgeable, and did a very thorough job of searching around for the previously claimed damage that ended up not existing.