Veteran Air - AC, Plumbing, Electrical, and Generators

Rosemary Vaughan

a month ago

When I phoned Veteran Air & Heating this morning, a human being actually answered the phone & was very helpful right off the bat. Once he knew what I needed & how we were w/o any water to our home, he had a technician out to our home by 12:30. Incredible response time. Brandon was our technician. He was very knowledgeable, explained what was wrong with our water heater, told me why it needed to be replaced & that he needed to call the office to make sure he could do the job today. All was approved & Brandon went to the distribution center to get the supplies. He came right back & had a new water heater installed with all the appropriate over-flow tank, pipes, tray, etc by 5:00. Such a great job on his part. We are very satisfied with this company. They gave us a 10% discount plus an additional 5% discount since my husband is a Veteran. Good prices, attention to detail, good warranty, & they offer a Total Home Defense preventative plan for plumbing, electrical & a/c. We highly recommend them for any of the above work. You won't be disappointed.

Linda Zorn

2 months ago

We had an excellent experience with our HVAC maintenance technician, Ty Hooks. He was professional, punctual, and very knowledgeable. He took the time to explain everything he was doing, as well as the overall condition of our system, in a way that was easy to understand. He answered all our questions thoroughly and made sure we felt comfortable with the work being done. It’s clear he takes pride in his work and truly cares about customer service. We really appreciate the great service and would highly recommend him for any HVAC needs!

Chad Kreitler

2 months ago

I have mixed feelings about this company based on several interactions. The first issue was when I requested a quote to install a natural gas quick-connect near my meter for a portable generator. Tyler Harlow discussed the work and made it sound like it would be a complex and time-consuming job requiring additional equipment and modifications. However, I never received a formal quote for the gas work itself, only a quote for unrelated water pressure reduction work that I had not requested. The verbal estimate for the gas connection was approximately $1,900. Wanting a second opinion, I contacted R.T. Moore, the company that originally installed the gas service and piping in my home. They quoted the same quick-connect installation at $575, provided I supplied the quick-connect fitting. The difference in pricing was significant. I also hired this company to install a generator power inlet and a soft-start device on one of my air conditioning units. Unfortunately, the technician who installed the soft start did not appear familiar with the calibration process required after installation. The unit was left without being properly calibrated, and shortly afterward the compressor stopped starting correctly. After troubleshooting and running the calibration procedure myself, the system has been operating normally. To be fair, the most recent technician who visited my home was knowledgeable, professional, and appeared to have a much better understanding of the equipment and installation requirements. Because of that experience, I don’t believe the company lacks capable technicians. However, the inconsistent quality between visits, combined with the large discrepancy in pricing for the gas line work, has left me hesitant to use them again for future projects. Overall, my experience was mixed: some good people, but concerns regarding pricing, consistency, and technical familiarity with the equipment being installed.

Mike Bussell

7 months ago

Casy at Veterans Air did an amazing job in replacing my service panel. The original call was for adding a generator switch, but after looking at existing service panel he suggested having a larger one installed. While he was here, he inspected my house wiring and showed me that the grounding system wasn't up to code, and also suggested a whole house surge protector. That man is a dedicated and hardworking individual. He was here at my house for 12 hours to ensure it was completed. I appreciate his hard work.

Judy Fickey

2 months ago

We had an outstanding experience with our plumber, Eddie Lopez, and wanted to share how impressed we were! From start to finish, the service was professional, prompt, and efficient. Communication was excellent, he arrived on time, explained everything clearly, and took the time to answer all of our questions. The quality of the work exceeded expectations, and it’s refreshing to find someone who truly takes pride in their craft. Reliable, knowledgeable, and respectful—exactly the kind of service you hope for. I highly recommend them and will absolutely use them again for any future plumbing needs!