Prime Plumbing
1st year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Prime Plumbing has received 4.7 out of 5 stars based on 45 customer surveys conducted through GuildQuality.
5
38
4
4
3
1
2
0
1
2
1st year as a Best Pick Call
"Prime Plumbing is committed to being the local plumber everyone can trust and rely on. We're willing and able to work on all plumbing systems, big or small, and always committed to delivering excellent customer service. Prime Plumbing will continue to do what is right for the customer, no matter what."

Tom Shrum | Owner
Company Information
Services Offered
Prime Plumbing offers plumbing services, including water, sewer, and gas piping; water heater, boiler, faucet, and fixture repair; and well-water testing and treatment options. The company has an inhouse excavation department that offers trenchless sewer and water service repair and replacement.
Minimum Job
Some services require a $49 dispatch fee, which is waived for same-day completion of work.
Warranty
Prime Plumbing offers a standard one-year parts-and-labor warranty with some exclusions, as well as a lifetime warranty on full sanitary sewer service replacements.
Company History
The local company was founded in 2012 by Tom Shrum.
Employee Information
Employees wear uniforms and shoe covers, drive marked vehicles, and undergo background checks and drug testing.
Areas Served
Baldwin, Baltimore, Catonsville, Cockeysville, Fork, Glen Arm, Gwynn Oak, Halethorpe, Hunt Valley, Hydes, Kingsville, Lutherville Timonium, Monkton, Nottingham, Owings Mills, Parkville, Perry Hall, Phoenix, Pikesville, Randallstown, Reisterstown, Rosedale, Sparks Glencoe, Stevenson, Towson, Upper Falls, Upperco, White Marsh, Windsor Mill, Woodstock, Finksburg, Hampstead, Marriottsville, New Windsor, Sykesville, Union Bridge, Westminster, Woodbine, Abingdon, Bel Air, Fallston, Forest Hill, Jarrettsville, Joppa
Address
7617 Baltimore Annapolis Boulevard
Glen Burnie, MD 21060
Hours
Mon
7:00 am - 5:00 pm
Tue
7:00 am - 5:00 pm
Wed
7:00 am - 5:00 pm
Thu
7:00 am - 5:00 pm
Fri
7:00 am - 5:00 pm
Sat
7:00 am - 3:00 pm
Sun
Closed
Licenses
MD HVAC 02-76114

Compiled Score:

Prime Plumbing has received 4.7 out of 5 stars based on 45 customer surveys conducted through GuildQuality.
5
38
4
4
3
1
2
0
1
2
Grade
Clear Filters
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HOMEOWNER REVIEWS
Date Collected
Review by
09/22/2021

“Dave was outstanding! I would use Prime Plumbing for his customer service skills anytime. :) very impressed and happy about the way he treated us.”

Review by
09/14/2021

“The owner came out and explained the charges, which exceeded my expectations.”

Review by
09/14/2021

“They came out quickly.”

Review by
09/11/2021

“The guys that came out to do the installation; both guys were great.”

Review by
08/29/2021

“We received an accurate quote on the work to be performed, which was completed on-time and within the promised time frame.”

Review by
08/24/2021

“Prime Plumbing has performed multiple jobs for us. They?re prompt, courteous, and competent. They do exceptional work and are reasonably priced. I highly recommend Prime Plumbing!”

Review by
08/19/2021

“QUICK which was extremely important in all THREE of the projects Prime Plumbing has completed for me.”

Review by
08/03/2021

“They exceeded my expectations with their customer service.”

Review by
08/02/2021

“The two guys were friendly, courteous, and wore masks the whole time. Everything was great.”

Review by
08/02/2021

“They were clean, efficient, on time, and very professional.”

Review by
08/02/2021

No review comments provided

Review by
08/02/2021

“The service was good. I thought it was a little high, but we were in a mercy situation with availability. The quality of service was great though!”

Review by
08/02/2021

No review comments provided

Review by
08/01/2021

No review comments provided

Review by
08/01/2021

No review comments provided

Review by
07/27/2021

“I would recommend!”

Review by
07/25/2021

“I love what you have done little Tommy ?? Congratulations !!!!”

Review by
07/23/2021

“They were respectful, and I liked that they cleaned up behind themselves. I wouldn't use them again.”

Review by
07/22/2021

“I would like to recognize John Siedler for exceptional service. He was really good and helpful.”

Review by
07/22/2021

“They were 5 star all the way. They were reasonable. We love the guy that came out. He was courteous. Not many have a great plumbing experience but we had a pleasant experience. I have nothing but good to say about Prime Plumbing LLC. I would recommend them to anyone.”

Review by
07/22/2021

“The technician was wonderful.?Crystal was very professional and went above and beyond to make sure that I knew what was going on. The scheduling wasn't an issue.”

Review by
07/22/2021

“Dave the technician should be recognized for his exceptional service.”

Review by
07/22/2021

“They did a good, straightforward, job.”

Review by
07/22/2021

“They exceeded my expectations with professionalism. They communicated with me with what they had to do. Even though they came across some glitches, they tried to find ways around the glitches that were in my kitchen to get the job done. I appreciated that.”

Review by
07/22/2021

“Plumber was clearly informed, ethical, and did work neatly and a quickly.”

Review by
07/22/2021

“I would like to recognize the one who did the work for exceptional service. I'm unable to remember his name.”

Review by
07/22/2021

“The technician was exceptional. He was friendly professional and efficient.”

Review by
07/22/2021

“I was very pleased and did not have any problems. He came in and did what he needed to do and I am very pleased with the service.”

Review by
07/22/2021

No review comments provided

Review by
07/22/2021

“They were very quick. I called them and they were able to come in within 24 hours. They fixed the problem very quickly and they were very respectful.”

Review by
07/22/2021

“I was the most satisfied with the option that were available to fix the issues.”

Review by
07/22/2021

“Molly Barnes, very courteous and professional on the phone.”

Review by
07/22/2021

No review comments provided

Review by
07/22/2021

“My husband is the one who dealt with them, but they had to come back out a second time, because they didn't fix the problem the first time.”

Review by
07/21/2021

“Everything they did was fine!”

Review by
07/21/2021

“Everything they did was fine!”

Review by
07/21/2021

“We were very pleased with the Prime Plumbing professionals who fixed three toilets first time; we called to get two more toilets done.”

Review by
07/21/2021

“We were very pleased with the Prime Plumbing professionals who fixed three toilets first time; we called to get two more toilets done.”

Review by
07/20/2021

“Can't remember their names.”

Review by
07/20/2021

“The gentleman was very professional and took his time and explained all my options.”

Review by
07/20/2021

“The gentleman Prime Plumbing sent was WONDERFUL! He did an awesome job on the install and took extra time to teach me things about my plumbing and the water in my house. I could not have asked for better service!”

Review by
07/20/2021

No review comments provided

Review by
07/20/2021

“The two gentlemen who came and replaced my pipes did an excellent job they were very effecient and friendly. They did an awesome job!”

Review by
07/20/2021

No review comments provided

Review by
07/20/2021

No review comments provided

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