Prime Plumbing
1st year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Prime Plumbing has received 4.7 out of 5 stars based on 80 customer surveys conducted through Our Research Partners.
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1st year as a Best Pick Call
"Prime Plumbing is committed to being the local plumber everyone can trust and rely on. We're willing and able to work on all plumbing systems, big or small, and always committed to delivering excellent customer service. Prime Plumbing will continue to do what is right for the customer, no matter what."

Tom Shrum | Owner
Company Information
Services Offered
Prime Plumbing offers drain cleaning as well as plumbing services, including water, sewer, and gas piping; water heater, boiler, faucet, and fixture repair; and well-water testing and treatment options. The company has an in-house excavation department that offers trenchless sewer and water service repair and replacement.
Minimum Job
Some services require a $49 dispatch fee, which is waived for same-day completion of work.
Warranty
Prime Plumbing offers a standard one-year parts-and-labor warranty with some exclusions, as well as a lifetime warranty on full sanitary sewer service replacements.
Company History
The local company was founded in 2012 by Tom Shrum.
Employee Information
Employees wear uniforms and shoe covers, drive marked vehicles, and undergo background checks and drug testing.
Areas Served
Baldwin, Baltimore, Catonsville, Cockeysville, Fork, Glen Arm, Gwynn Oak, Halethorpe, Hunt Valley, Hydes, Kingsville, Lutherville Timonium, Monkton, Nottingham, Owings Mills, Parkville, Perry Hall, Phoenix, Pikesville, Randallstown, Reisterstown, Rosedale, Sparks Glencoe, Stevenson, Towson, Upper Falls, Upperco, White Marsh, Windsor Mill, Woodstock, Finksburg, Hampstead, Marriottsville, New Windsor, Sykesville, Union Bridge, Westminster, Woodbine, Abingdon, Bel Air, Fallston, Forest Hill, Jarrettsville, Joppa
Address
7617 Baltimore Annapolis Boulevard
Glen Burnie, MD 21060
Hours
Mon
7:00 am - 5:00 pm
Tue
7:00 am - 5:00 pm
Wed
7:00 am - 5:00 pm
Thu
7:00 am - 5:00 pm
Fri
7:00 am - 5:00 pm
Sat
7:00 am - 3:00 pm
Sun
Closed
Licenses
#76114

Compiled Score:

Prime Plumbing has received 4.7 out of 5 stars based on 80 customer surveys conducted through Our Research Partners.
5
68
4
6
3
2
2
2
1
2
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
08/26/2022

No review comments provided

Review by
08/26/2022

“I would recommend Prime Plumbing because the technician was nice and did a good job.”

Review by
08/26/2022

No review comments provided

Review by
08/26/2022

“The cost was high.”

Review by
08/25/2022

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Review by
07/20/2022

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Review by
07/20/2022

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Review by
06/22/2022

“They were super professional and efficient. They did a great job. Furthermore, they found the problem even after the water department couldn't find it. The pricing was fantastic. It was good value for the price.”

Review by
06/22/2022

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Review by
06/22/2022

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Review by
06/22/2022

“Appreciate the quality of work that was performed.”

Review by
06/22/2022

No review comments provided

Review by
06/01/2022

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06/01/2022

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06/01/2022

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06/01/2022

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Review by
06/01/2022

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Review by
06/01/2022

“Work quality at first seemed to meet minimum requirements but the workers ruined my neighbor's sidewalk by dumping the soil directly on the concrete w/o protection. So they gouged his sidewalk and said "the rain will wash it away" which of course cannot happen with gouges. Furthermore, our replaced drain line backed up 3 months after installation and the city came to unclog it. A video inspection ~1 month later revealed that the replaced portion of the drain under the sidewalk was likely not sloped properly for drainage. I have contacted the company several times but they refuse to pay or fix anything. The only positive in this experience is that we now have an external cleanout and the city can come every few months & ensure the drain is clear. I have given up trying to be reimbursed by Prime Plumbing because they have consistently blamed other parties (they say problems under the sidewalk are Baltimore City's responsibility). I filed a homeowners claim for the sewage backup in our basement and repairs are underway. I've currently spent $3,000 of my own money to fix the sidewalk for which I'll likely never be reimbursed by Prime Plumbing.”

Review by
05/31/2022

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Review by
05/31/2022

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05/31/2022

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05/30/2022

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05/28/2022

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05/27/2022

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05/26/2022

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05/25/2022

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05/25/2022

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05/25/2022

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05/25/2022

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05/23/2022

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05/20/2022

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05/20/2022

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Review by
09/22/2021

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Review by
09/14/2021

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Review by
09/14/2021

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Review by
09/14/2021

“They are very reliable!”

Review by
09/11/2021

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Review by
08/29/2021

“We received an accurate quote on the work to be performed, which was completed on-time and within the promised time frame.”

Review by
08/24/2021

“Prime Plumbing has performed multiple jobs for us. They’re prompt, courteous, and competent. They do exceptional work and are reasonably priced. I highly recommend Prime Plumbing!”

Review by
08/19/2021

“QUICK which was extremely important in all THREE of the projects Prime Plumbing has completed for me.”

Review by
08/03/2021

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Review by
08/02/2021

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Review by
08/02/2021

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Review by
08/02/2021

“The service was good. I thought it was a little high, but we were in a mercy situation with availability. The quality of service was great though!”

Review by
08/02/2021

“They were clean, efficient, on time, and very professional.”

Review by
08/02/2021

“They did a great job.”

Review by
08/02/2021

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Review by
08/01/2021

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08/01/2021

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Review by
07/27/2021

“I would recommend!”

Review by
07/25/2021

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Review by
07/23/2021

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07/22/2021

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07/22/2021

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07/22/2021

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07/22/2021

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07/22/2021

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07/22/2021

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07/22/2021

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07/22/2021

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Review by
07/22/2021

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Review by
07/22/2021

“They were 5 star all the way. They were reasonable. We love the guy that came out. He was courteous. Not many have a great plumbing experience but we had a pleasant experience. I have nothing but good to say about Prime Plumbing LLC. I would recommend them to anyone.”

Review by
07/22/2021

“The customer service was fantastic.The plumber was thorough and explained things to my understanding prior to the job. They kept me updated. He left a clean and professional space.”

Review by
07/22/2021

“I was very pleased and did not have any problems. He came in and did what he needed to do and I am very pleased with the service.”

Review by
07/22/2021

“They were very quick. I called them and they were able to come in within 24 hours. They fixed the problem very quickly and they were very respectful.”

Review by
07/22/2021

“My representative form Prime Plumbing LLC was very informative and did a professional job. They were timely and it was done quickly.”

Review by
07/22/2021

“Prime Plumbing has always been professional, timely and affordable.”

Review by
07/22/2021

“The installation process was very very professional.”

Review by
07/22/2021

No review comments provided

Review by
07/22/2021

“My husband is the one who dealt with them, but they had to come back out a second time, because they didn't fix the problem the first time.”

Review by
07/21/2021

“Everything they did was fine!”

Review by
07/21/2021

“We were very pleased with the Prime Plumbing professionals who fixed three toilets first time; we called to get two more toilets done.”

Review by
07/20/2021

“The gentleman Prime Plumbing sent was WONDERFUL! He did an awesome job on the install and took extra time to teach me things about my plumbing and the water in my house. I could not have asked for better service!”

Review by
07/20/2021

“The gentleman was very professional and took his time and explained all my options.”

Review by
07/20/2021

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07/20/2021

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07/20/2021

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07/20/2021

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07/20/2021

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Review by
07/20/2021

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