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“we had an emergency and the professionals were there for us right away”
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“They are prompt, polite and professional.”
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“Hot water heater was defective and replaced under warranty a month later. Tech who installed was called out to house a week after installation and dismissed my concerns and problems with hot water heater.”
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“We had a leak and the issue ended up being the pipes under the sink we’re somehow not connected properly - the person who came out from Len the plumber put multiple holes in our ceiling and could not figure out what the problem was”
“no especially for work involving water wells.”
“Jim Long was very professional and knowledgeable”
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“Len the plumber was knowledgeable and knew exactly how to fix our issue. We were and are very happy with the results.”
“Scheduled quickly, knowledgeable service, friendly and efficient.”
“Cost was incredibly high. Technician didn’t clean up the dust from the drywall removal. We had to repair the drywall ourselves. Quality of the pipe repair was well done though.”
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“Who is this? This is not the email address you are looking for. Should be zero stars because I already informed you of this.”
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“Very pleased with service. Repair person was great.”
“I feel that I was mistreated by the way they set the price for the project!”
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“Have already recommended to friends”
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“Their customer service and scheduling were really poor.”
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“Len Plumbing always provides good service!”
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“I've been satisfied with their service. I've had them come to my house three times in the past year.”
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“I am still waiting for my receipt for the work I got done. I didn't understand the break down of pricing. They are overpriced. The first technician lied and said he came, but he never did. They sent someone else out.”
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“In summary, they were very thorough, explained everything and I would use them again.”
“We are extremely satisfied with Len the Plumber (Baltimore).”
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“I am likely to recommend Len the Plumber (Baltimore) to a friend. They did an excellent job.”
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“Everyone was very nice and handled the situation very well.”
“The Len the Plumber (Baltimore) personnel are professional, courteous, and responsive.”
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“They never showed up or called.”
“I have used them for years and was always happy with them even when they would send a really young plumber and I would say “good lord what does he know?” They never disappointed, they were always really good. Then this last time when I was trying to invoke the warranty on the new toilet they installed, they sent out a guy and I told him about the leak. They checked if it was leaking and it did. There was dye coming down, and the water was draining out of the toilet without flushing and the dye was also leaking from the tank into the bowl. I told him both things and all he did was stand and stare at it for fifteen minutes, flushed it a couple of times and looked at it said nothing was wrong with it and left. Then I called, I talked to someone at Len the Plumber, and they said someone would call me back and get the details. They did, and I gave them the story this story right here all over again. That person said “oh someone will get in touch with you.” Which is what the first person had said, and I never heard from them again. They did not change the flapper which was probably all that was needed, except for the draining of the bowl which is probably some sort of valve at the bottom of the toilet. Which would to indicate that the toilet needed to be replaced, and the guy just stared at it for a long time. He agreed with that assessment, although he didn't think anything was wrong with it but all he did was stare at it and said “I have other calls today, so I'm going to go.””
“We have dealt with Len the Plumber over the years and have never been disappointed. The technicians have always been on time, knowledgeable and respectful. We have recommended this company to family and friends quite a few times.”
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“The process was quick and painless! Our technician was respectful and honest, and was also very friendly.”
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“I had some problems with my furnace when they put it in. I had a hard time getting them back to complete corrections. They took out my hot water heater and did not tell me what they were doing with it initially. It was hard getting a response from people.”
“They were very courteous, responsive, and knowledgeable.”
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“I will not recommend them until I see better work. I do need to call them for an issue I have.”
“The technician that came out assessed the situation thoroughly and was very efficient.”
“I felt they were overpriced.”
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“Len the Plumber (Baltimore) was extremely expensive. It was to replace the hot water tank. The cost was $3500.00. They said that part of it had to do with Covid-19. It was a small tank, and they had to find it. It seemed expensive to me. I had water everywhere, so I had to do it. Bottom line, it was too expensive!”
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“5-stars!”
“I would not recommend the company because of its exorbitant service charges.”
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