Heritage Plumbing, Heating, Cooling & Electric
5th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Heritage Plumbing, Heating, Cooling & Electric has received 4.5 out of 5 stars based on 693 customer surveys conducted through GuildQuality.
5
517
4
77
3
52
2
14
1
33
5th year as a Best Pick Call
"Our goal is for every job to be performed extremely well by friendly, considerate, highly trained professionals. That's why so many of our customers say, 'We love your people.'"

Craig Chartier | Owner
Company Information
Services Offered
Heritage Plumbing, Heating, Cooling & Electric installs, maintains, and repairs plumbing fixtures and water heaters for residential customers. In addition to performing heating, cooling, and electrical work, the company provides services related to drain and sewer line repair.
Minimum Job
A dispatch fee of $89 is charged if no work is performed.
Warranty
Heritage offers a one-year warranty on service and installation.
Company History
The second-generation, family-owned-and-operated company was founded in 1986.
Employee Information
Employees drive marked vehicles, wear uniforms, and undergo background checks and drug testing.
Additional Information
Heritage sells and services many brands of plumbing equipment.
Areas Served
Billerica, Lexington, Marlborough, Maynard, Waltham, Andover, Beverly, Burlington, Lynn, Peabody, Salem, Woburn
Address
2550 Main Street
Tewksbury, MA 01876
Hours
Mon
6:00 am - 12:00 am
Tue
6:00 am - 12:00 am
Wed
6:00 am - 12:00 am
Thu
6:00 am - 12:00 am
Fri
6:00 am - 12:00 am
Sat
6:00 am - 12:00 am
Sun
6:00 am - 12:00 am
Licenses
#4198

Compiled Score:

Heritage Plumbing, Heating, Cooling & Electric has received 4.5 out of 5 stars based on 693 customer surveys conducted through GuildQuality.
5
517
4
77
3
52
2
14
1
33
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
08/30/2020

“William”

Review by
08/27/2020

No review comments provided

Review by
08/27/2020

“I've been using Heritage for many years for all the services they provide. This is a high-quality company with very professional and knowledgeable service technicians who always do the job right!”

Review by
08/27/2020

“I cannot remember the gentleman s name who came to my house but he was outstanding. Honest, clear communication. He was great.”

Review by
08/27/2020

“reliable company with excellent employees, training their employees sells me”

Review by
08/27/2020

“The men who came, Diagnosed my problem and repaired it on the spot. Couldn't have asked for anything more satisfactory.”

Review by
08/27/2020

“Mike Callahan and Bill made so much easier for me on the AC and thanks to the gentleman (sorry, can't remember his name, only his dogs mask), for combining the heater and water-heater maintenance.”

Review by
08/27/2020

No review comments provided

Review by
08/27/2020

“Response, cleanliness, communication”

Review by
08/27/2020

“Guys did great work.”

Review by
08/27/2020

No review comments provided

Review by
08/27/2020

“YES. The SERVICE is very good. Response, cleanliness, information provided, quotes, etc. are all very good, even as the work is expensive. Since March, with discounts, I've been able to afford repair work and have been very satisfied with the work. I recommend Heritage.”

Review by
08/27/2020

No review comments provided

Review by
08/27/2020

“The quality of the work is top notch, its done really well.”

Review by
08/27/2020

“After waiting 5 weeks for service, I received an email on the Day of the service that the repairman was injured and to reschedule when I went to reschedule the person said that the reason I was bumped was that the repairman were busy with other customers and I would have to wait another 4 weeks”

Review by
08/27/2020

“Service was great. Communication was clear and everything went smoothly.”

Review by
08/27/2020

No review comments provided

Review by
08/03/2020

No review comments provided

Review by
08/03/2020

No review comments provided

Review by
07/25/2020

“Angel helped us and was excellent.”

Review by
07/22/2020

No review comments provided

Review by
07/18/2020

No review comments provided

Review by
07/15/2020

“All service people are friendly and well skilled”

Review by
07/14/2020

“Mark Pepin & the HVAC guys on my job”

Review by
07/13/2020

No review comments provided

Review by
07/12/2020

No review comments provided

Review by
07/12/2020

“Jason, our plumber was efficient , professional, and did a great job for us. He was also very considerate re safe Covid health practices. Thanks Jason!”

Review by
07/12/2020

No review comments provided

Review by
07/11/2020

“Bob Josephson”

Review by
07/11/2020

“All areas”

Review by
07/11/2020

No review comments provided

Review by
07/11/2020

“The men who come are always get the job done right”

Review by
07/11/2020

No review comments provided

Review by
07/11/2020

No review comments provided

Review by
07/11/2020

No review comments provided

Review by
07/11/2020

“Every individual has always given 100% to every project and or problem solving situation consistently for five years”

Review by
07/11/2020

“Matt did 1-year inspection--he was quiet and thorough. Installation team was excellent in 2019, including a lot of attic work to run A/C lines. Also, had to replace major electrical systems in house. Their troubleshooting and repair of electrical faults was outstanding.”

Review by
07/11/2020

“Heritage is very reliable and stays on top of scheduling annual inspections.”

Review by
07/11/2020

No review comments provided

Review by
07/11/2020

No review comments provided

Review by
07/11/2020

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Review by
07/11/2020

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Review by
07/11/2020

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Review by
07/11/2020

“I will call them whenever I need work done at my home - they are the best.”

Review by
07/11/2020

“Gary Webster and angel Nieves were outstanding”

Review by
07/11/2020

No review comments provided

Review by
07/11/2020

No review comments provided

Review by
07/11/2020

“Heritage has been doing work in the neighborhood for a few years.”

Review by
07/11/2020

“Tom Golliver provided excellent customer service! Exceeded expectations!”

Review by
07/11/2020

No review comments provided

Review by
07/11/2020

“Every one of the service providers were knowledgeable & friendly. They all worked hard, even those in the horribly hot attic. Awesome guys.”

Review by
07/10/2020

No review comments provided

Review by
07/09/2020

No review comments provided

Review by
07/09/2020

“I have had issues with all three of the technicians lately. One of the technicians forged my documents. I'm very unhappy about that. I'm seriously thinking of finding another maintenance company to do business with.”

Review by
07/08/2020

“Heritage Plumbing does a consistently good job, and works in a highly professional, clean, and consistent manner.”

Review by
07/07/2020

“The time frame of quote to completion was excellent. I wish I could remember the person's name but he was great. He did a thorough inspection and even found out that our hot water heated needed to be replaced. I'm happy we were able to get that done before we had any issues.”

Review by
07/07/2020

“Met all expectations overall!”

Review by
07/07/2020

No review comments provided

Review by
07/07/2020

No review comments provided

Review by
07/06/2020

“played with my dog!”

Review by
07/05/2020

No review comments provided

Review by
07/05/2020

No review comments provided

Review by
07/05/2020

No review comments provided

Review by
07/05/2020

No review comments provided

Review by
07/05/2020

No review comments provided

Review by
07/04/2020

No review comments provided

Review by
07/04/2020

“I have recommended Heritage on a number of occasions. I would not recommend someone or something unless I had complete faith in it/them.”

Review by
07/04/2020

No review comments provided

Review by
07/04/2020

“Heritage always exceeds any and all expectations”

Review by
07/04/2020

No review comments provided

Review by
07/04/2020

No review comments provided

Review by
07/04/2020

“great service”

Review by
07/04/2020

No review comments provided

Review by
07/04/2020

No review comments provided

Review by
07/04/2020

“I cannot remember our technician's name, but he took the time to have a discussion about our options and next steps. He was knowledgeable and professional. Five stars!”

Review by
07/04/2020

“Everyone I have worked with over the years has done excellent work.”

Review by
07/04/2020

No review comments provided

Review by
07/04/2020

No review comments provided

Review by
07/04/2020

“Both the Electric & Plumbing technicians who provided service were professional, courteous, & thorough.”

Review by
07/04/2020

No review comments provided

Review by
07/04/2020

“Across the board, the teams we had replacing an AC unit and our furnace were very professional, clean, did top notch work, and were very personable. They responded to our call for help and cleaned up problems we had been experiencing with many other companies throughout 20+ years. Couldn't be more pleased!!”

Review by
07/04/2020

No review comments provided

Review by
07/04/2020

No review comments provided

Review by
07/04/2020

No review comments provided

Review by
07/04/2020

“Took two visits to replace a leaking knob. Servicemen were more interested in selling additional services. Very pricey.”

Review by
07/03/2020

“Excellent responsiveness, availability and workmanship.”

Review by
07/03/2020

No review comments provided

Review by
07/03/2020

No review comments provided

Review by
07/03/2020

No review comments provided

Review by
07/02/2020

“Bernie and mike.”

Review by
07/02/2020

“They did an excellent job for me on a difficult job! I had a concern about the job and they came back and addressed it immediately!”

Review by
07/01/2020

“great quality and communication”

Review by
07/01/2020

No review comments provided

Review by
07/01/2020

“Very quick”

Review by
06/30/2020

“All of your service people are great. Had Michael last time.”

Review by
06/30/2020

“Always professional”

Review by
06/30/2020

“This is my third time using Heritage and all the workers have been very professional and diligent. They are experts in their field and let you know the final cost before starting their work. They are a little bit pricey but it is worth it knowing the job will be done correctly and efficiently. I would highly recommend Heritage to family and friends.”

Review by
06/30/2020

“5 star job from scheduling to completion. Even received pictures of the work which was great because I cannot do the cellar stairs.”

Review by
06/30/2020

No review comments provided

Review by
06/30/2020

No review comments provided

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