Heritage Plumbing, Heating, Cooling & Electric
3rd year as a Best Pick
Best Pick 2018
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Heritage Plumbing, Heating, Cooling & Electric has received 4.6 out of 5 stars based on 193 customer surveys.
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3rd year as a Best Pick Call
"Our goal is for every job to be performed extremely well by friendly, considerate, highly trained professionals. That's why so many of our customers say, 'We love your people.'"

Craig Chartier | Owner
Company Information
Services Offered
Heritage Plumbing, Heating, Cooling & Electric installs, maintains, and repairs plumbing fixtures and water heaters for residential customers. In addition to performing heating, cooling, and electrical work, the company provides services related to drain and sewer line repair.
Minimum Job
All jobs require an $89 minimum.
Warranty
Heritage offers a one-year warranty on service and installation.
Company History
The second-generation, family-owned-and-operated company was founded in 1986.
Employee Information
Employees drive marked vehicles, wear uniforms, and undergo background checks and drug testing.
Additional Information
Heritage sells and services many brands of plumbing equipment.
Areas Served
Billerica, Lexington, Marlborough, Maynard, Waltham, Andover, Beverly, Burlington, Lynn, Peabody, Salem, Woburn
Address
2550 Main Street
Tewksbury, MA 1876
Hours
Mon
6:00 am - 12:00 am
Tue
6:00 am - 12:00 am
Wed
6:00 am - 12:00 am
Thu
6:00 am - 12:00 am
Fri
6:00 am - 12:00 am
Sat
6:00 am - 12:00 am
Sun
6:00 am - 12:00 am
Licenses
#4198

Compiled Score:

Heritage Plumbing, Heating, Cooling & Electric has received 4.6 out of 5 stars based on 193 customer surveys.
5
143
4
34
3
5
2
10
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Grade
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Date Collected
Review by
03/29/2018

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03/29/2018

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03/29/2018

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Review by
03/28/2018

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Review by
03/28/2018

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03/28/2018

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Review by
03/28/2018

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Review by
03/28/2018

“The price was a big thing.”

Review by
03/28/2018

“The only thing is that the policy of Heritage was that they charge $89 if they come out—the technician was unaware.”

Review by
03/28/2018

“The price was a little high. Heritage did want to replace things that I didn't think needed to be replaced.”

Review by
03/28/2018

“I felt that I was charged too much, and that's why I went back to my former plumber with my recent problem.”

Review by
03/28/2018

“The technician was wonderful and knowledgeable. He really paid attention to what he was doing.”

Review by
03/28/2018

“The prices are a little excessive for a small part replacement.”

Review by
03/28/2018

“They were helpful and got everything done in one day.”

Review by
03/28/2018

“I've been very pleased with them over the years.”

Review by
03/28/2018

“I was happy. They were nice and friendly.”

Review by
03/28/2018

“Only thing that I didn't like, is that we specifically bought the sink because we liked the style of it, and because the problem he had to fix—ruined the style; we no longer have a basket in our sink. So that was kind of a disappointment, but he did what he had to do at the time. Other than that, it was perfect.; he did what we needed to have done.”

Review by
03/28/2018

“They came earlier than I expected which freed up my day. They put booties on their shoes, and the guy was really nice and explained all the options to me. He did not pressure me. I will probably call Heritage again in the future.”

Review by
03/28/2018

“They've always been on time, friendly, informative with questions, and did a good job and cleaned up after themselves. I've been pretty pleased. The last visit just put my teeth on edge.”

Review by
03/28/2018

“The management was helpful in having our concerns met in a timely manner. The whole half of the basement was flooded when they were done.”

Review by
11/10/2016

“It was a combination of plumbing, electrical, and furnace work. I'd give them an A+ overall. I'd most likely recommend them.”

Review by
11/10/2016

“It was fine. We always have a good experience with them. I just made another appointment with them today so they can come and do the furnace. I don't have any complaints at all.”

Review by
11/10/2016

“Everything went well. It was a little pricey, but it went well. They did electrical and plumbing work for me. Their work quality was excellent. They were both right there on time, they were good guys, and they had good customer service. They did great. I had no issues.”

Review by
11/10/2016

“There were two different visits. One was for electrical and one was for plumbing. Both were well done. They were early both times and wanted to wear little booties in my house. I said, ‘Dude, you don't have to do that.’ They were very efficient and very professional, and they got the job done. I'd give them an A across the board. I'll be calling them again.”

Review by
11/10/2016

“They were going to call me back, but they never did. I'm still waiting on the phone call. They just did plumbing work. The work itself was good; A+. One person told me one thing and it turned out to be something else when I called the company up. It's straightened out now, but they charged me $8 to install a faucet. They were supposed to call me back on that, but they never did.”

Review by
11/10/2016

“The first one didn't solve the problem. Basically, I had an issue with the water company. They were saying I was using a lot of water and I couldn't figure out where it was. So I asked two people to send out a plumber to see if there was a leak. He said there was no leak so I called and they sent out their team and they replaced the water heater. At the same time, they noticed two of my pipes were leaking. So then I called back to Heritage Plumbing because the pipes were to the furnace. They sent out an HVAC guy and he fixed the leaks with no problem. It was under warranty and it was free. I was just a little annoyed that the first guy didn't see the pipes leaking. I was very pleased with the second guy. He did everything I needed to get done, but the first guy was a little disappointing. I've had a good experience with Heritage. Last February basically the sump pump got overworked. They came out, checked the sump pump and I had to get a new furnace. It was expensive, but it was done well. Overall, my experience with Heritage has been very good.”

Review by
11/10/2016

“They were OK. I had several things done. One young plumber, I wasn't very pleased with. Then they sent a different plumber and I liked him a lot. They ratified the situation. I just had a yearly tune up, so they didn't do a lot of labor. It was just minor things. The experience was good. I do find that their rates are much higher than other people, significantly higher. I'm satisfied. I don't know whether I'd call them again because they're very expensive. When I checked with other people, their rates are almost double.”

Review by
11/10/2016

“Everything was satisfactory.”

Review by
11/10/2016

“It was electrical and plumbing work done for me. They were excellent.”

Review by
11/10/2016

“The repairman made it possible. It was fast, clean, and everything else. It was plumbing work. I'd give them an A+.”

Review by
11/10/2016

“They just did plumbing. I'd give them an A. They're just very experienced.”

Review by
11/10/2016

“They did electrical and plumbing work. It was very good. I'd give them an A+. I would definitely recommended them.”

Review by
11/10/2016

“It always is a positive experience with Heritage. They've been here so many times. I'd give them an A+ across the board.”

Review by
11/03/2016

“I used Heritage all last year at my mother's house. I like Heritage a lot. I would recommend them to anybody, and I continue to use them.”

Review by
11/03/2016

“It was mainly heating work. They put in a new water heater, and they were very professional. I would give them an A+.”

Review by
11/03/2016

“It was electrical, heating and air, and plumbing work. It was good. I have no complaints. I have recommended them.”

Review by
11/03/2016

“It was a great experience. It was both electrical and plumbing work. I'd give them an A.”

Review by
11/03/2016

“They did plumbing and electrical work. I'd give them an A. I haven't had any problems.”

Review by
11/03/2016

“We've had different services done at different times. I have no general complaints.”

Review by
11/03/2016

“It was great. It was plumbing and electrical work. I'd give them an A.”

Review by
11/03/2016

“It was heating and plumbing work. I'd give them an A+.”

Review by
11/03/2016

“I did a few things. I'd give them an A+.”

Review by
11/03/2016

“It's all good.”

Review by
11/03/2016

“I'm not really happy with the work they did. They were supposed to fix the heating upstairs because the heating distribution wasn't even. Some rooms were cold and some hot. Instead, they made it even worse. Now we have a 95-degree room and 6-degree room, so it's even worse than it was before. I paid several thousand dollars in order for them to do that, but they just made it even worse than it was. The heat just kicked on because it hasn't really been cold enough for the heat to kick on upstairs. I actually meant to call them this week to try to get them to come back out and fix some of the issues that they caused. There were things in the basement. They moved some plumbing from my washer and dryer over to a different section of the basement. They didn't remove the old plumbing, they left it hanging there. They just left it, and we had to take care of that. It's not like we have an easy way of disposing of things like that. They kind of just left it hanging there, and I wasn't happy with that either. It didn't take very long to complete the job.”

Review by
11/03/2016

“At the time, I just liked that they were very responsive and got the work done right away, because it was a kind of an urgent situation. I'd give them an A. I wasn't even there when they did the work. Based on this experience, I would be very likely to recommend them.”

Review by
11/03/2016

“They had to put in a hot water heater for me. I liked everything about it. Heritage is wonderful. We've had them for many, many years, and they're the only ones that do our work. I'd give them an A+. I already have recommended them and my friends are using them.”

Review by
11/03/2016

“Not only did they overcharge me, but they gave me the wrong product, and then they didn't take call backs. The individual I worked with at the time was a very nice guy. But based on the overall experience, I wouldn't do business with them. I wouldn't recommend them to a friend.”

Review by
11/03/2016

“It was plumbing and heating and air conditioning work. I was highly satisfied with their quality of work, customer service, and punctuality. I'd give them A’s across the board.”

Review by
11/03/2016

“It was electrical and plumbing work. Both the electrician and plumber were very professional and very polite. They did a great job. I'd give them an A+. They were all great.”

Review by
11/03/2016

“They did plumbing and electrical work. In both cases, the men who came were both friendly and experienced and did a great job. I'd give them an A for everything.”

Review by
11/03/2016

“it was all very well handled on their part. It was heating and cooling work. I didn't have any complaints with them at all. I'd give them an A. I've already recommended them to several friends.”

Review by
11/03/2016

“They were very good. They did everything. We needed a hot water heater, air conditioning unit, and also a furnace. I was very satisfied with the work, and everything went as planned.”

Review by
11/03/2016

“It was an excellent experience. The gentlemen were so polite and knowledgeable and accommodating. I couldn't say enough about them. I'd give them an A+. They're wonderful. I'd absolutely recommend them to a friend.”

Review by
03/22/2016

“It was absolutely positive, 100 percent satisfied. The people knew what they were doing, they were courteous, they were always timely. The did work on the condominiums, 10s of thousands of dollars on the new system and on the house, new sinks. They have done electrical work. I'd give them an A.”

Review by
03/22/2016

“They were prompt and addressed the problem. They've done work for me for years. They did a new plumbing system and then air conditioning. They've done limited work on one electrical panel associated with the A/C work. I'd give them an A.”

Review by
03/22/2016

“They were prompt, they did the job, they explained everything. That's pretty much it. They came in, did it and left, perfect. They put in a hot water heater, a furnace and our electrical system. I used them because they showed up. I'd give them an A.”

Review by
03/22/2016

“I like just about everything. They've done a lot of work for us. They've installed a new electrical panel for us. They've installed a new gas heater for us, an electric water heater. They installed a Mitsubishi ductless system for us in four rooms and every time the work has been high quality. The guys are real nice. Everything about them is fantastic, never had a problem with them. I think the first time that we called Heritage was for a plugged up kitchen sink I think it was, if I remember correctly, I think we had a plugged up kitchen sink. I'd give them an A.”

Review by
03/22/2016

“They're very helpful. They're punctual, clean and they do good work. They're very expensive though. They're easy to get ahold of. They're very accommodating. They set appointment windows for when they're going to be here. It's usually a two hour window and then the actual service technician calls when they're about a half hour away to let you know exactly when they'd be there. They're very clean, they're very thorough. They seem professional and so far they seem to have done a good job with the repairs that I've had. They worked on my air conditioning. They worked on my plumbing, heating and hot water. They've done electrical work, but I'm pretty comfortable with the electrician I have. They're an A.”

Review by
03/21/2016

“They have done work for me. They're fine, actually I've used them for initially a furnace but then plumbing and also electric and all services have been excellent. Their servicemen have all been terrific, I mean the guys that come here know what they're doing. They come in, they get the job done, they're always courteous, they'll spend as much time as they need to get the job completed. They're salesy which is OK having been a salesman myself I get that, always trying to sell the next service and that kind of thing but they do it very subtly, not a lot of pressure or anything like that just kind of on an informative basis. I consider them to be a top notch company.”

Review by
03/21/2016

“It was very positive, very professional and the heating system and plumbing is working beautifully. They've done carpentry, they've done quite a few things for us and the new faucet in the kitchen. They've done quite a bit for us, I have no complaints. I had gone through 2 heating contractors on the heating unit we had in this condo and we were not pleased at all. A lot of money went out and nothing happened and they said well the excuse was we didn't have something or other. And I just happened to see the trucks, the Heritage trucks in the condominium complex a lot so I saw it and I called them. They came out, they went through the heating unit and gave us video tape of what was happening with the heating unit which was horrible and sat down and was very honest with us and everything. It was great, very professional.”

Review by
03/21/2016

“We are repeat customers. Their service is great, their customer service is fantastic, and we have like a maintenance service through them and they just call. They take care of all of our furnace and hot water and electrical needs and they're just very customer friendly. They're right on top of it, they fix any problems that arise and they don't like overcharge for small things and things like that so they're just a great company and great, fantastic customer service. Can't say more about their customer service. They just checked our electrical box, they do our like under our service so we get maintenance so they checked all of our stuff just to make sure everything was up to code and running accordingly. I think my husband had heard of him and I don't know where but he was looking for like an overall service that kind of did everything, like all of your HVAC needs like you could get on a maintenance plan so you didn't have to worry about it and they just fit and we found them to be just fantastic so we've stuck with them.”

Review by
03/21/2016

“I liked everything about them, I couldn't say a bad word. They were very efficient, did the job that I asked to have done on time, polite, checked back with me to make sure everything was good. It was all good. They were repairing my chimney, the flashing. I think I saw one of their trucks, vehicles, that had the number so I called them.”

Review by
03/21/2016

“They're great, we love them. We've always had a good experience with them. They put our new burner in, new oil burner in I think a year or two ago and even prior to that we had a situation where we had an older burner and we had - it went down on a weekend that was like a really precarious because it was not that old but we lost power and we lost the oil burner and they came out at like all hours of the night to come help us, I just remember that. It was definitely an A.”

Review by
03/21/2016

“I always have a positive experience with them. They're very courteous, polite, they do the work as quickly as possible, and are out the door. I'm very pleased with them. They do the electric, A/C, and my hot water heater, furnace, and my generator. I chose them mostly because I was always seeing their trucks around in the neighborhood. It wasn't through word of mouth or anything I think I picked up on the name by saying the trucks because I see them around all the time.”

Review by
03/21/2016

“We've been using them for a long time. I just feel that they're really thorough and honest and courteous. They just seem to stand apart from the rest in my opinion. Mostly, we just last year had a furnace installed and we've used them before at another condo and had a new furnace installed, hot water heater, plumbing, whatever's needed. I used to see their truck a lot and the other plumber we always used I think they had cut back and they just weren't as good as they used to be.”

Review by
03/21/2016

“I had a very positive experience as far as getting the water tank put together but truthfully I have to tell you it was a $5,000 job and it just was pretty much higher than any other people around here who do it. The reason why I got Heritage was my tank blew on itself and the Heritage guy happened to be on the street and he came over and started looking at some things so that's how we got them. But they're very high. By the work, it would be A.”

Review by
03/21/2016

“They were fine, great. They were right on time. They did an electrical job as well as a plumbing job with the water boiler, water heater. We are going with Heritage for a long time and we have not called any other company but they are really expensive thought.”

Review by
03/21/2016

“They're quick and they're always on time so I'm happy with it. The last time they did the cleaning on the filter, they cleaned the filters and stuff for the winter time. I figured I'd try somebody else and that's how I ended up calling them.”

Review by
03/21/2016

“I liked that they did what I needed them to do. I think the last thing they did for us was replace our furnace. They've done both plumbing and electric work for us. The previous owners of our house used them so there was a thing on our furnace with their number.”

Review by
03/21/2016

“They're very good and surprisingly with what they had to go through with the mess downstairs. They're very fast, very good, climbed through wherever he needed to go and he did a very good job. There was a break in the plumbing. I believe we had them once before.”

Review by
03/21/2016

“They did some work for me. They were timely and I think they were fairly clear about the service they were providing and they were responsive to my request and when I had questions. They actually were in charge of all of the plumbing and HVAC system of a house I constructed.”

Review by
03/21/2016

“They're quick, they guarantee their work, the personnel - the plumbers, electricians, etc. - are very knowledgeable and courteous. They do various things, I've had plumbing, I've had heating, I've had everything.”

Review by
03/21/2016

“I liked that they showed up on time. I've had a lot of work done, it may have been electrical or it may have been plumbing related or heating and cooling. I would say A.”

Review by
03/21/2016

“Everything was fine.”

Review by
03/21/2016

“I had a positive experience.”

Review by
03/21/2016

“I had a positive experience.”

Review by
03/21/2016

“It was fine. I had no problems with them. They came when they said they were going to.”

Review by
05/07/2015

“Heritage was reliable. They did plumbing-related work on a boiler. They’re an A-rated organization.”

Review by
05/07/2015

“Heritage Plumbing is really good.”

Review by
05/07/2015

“They were on time, courteous, and very professional. They just replaced a sink drain, and I did not have any issues with that work. I would rate them as an A.”

Review by
05/07/2015

“They serviced my furnace and hot water heater last fall. It was a routine maintenance. I’ve been using them for a couple of years. I’d give them a B.”

Review by
05/07/2015

“I liked everything about Heritage. They put in a new hot water heater for me. The customer service was good, but I never had to call them back for any issues. I would try them again, and I’d rate them as an A.”

Review by
05/07/2015

“Heritage was honest, efficient, and pleasant. A pipe burst, and they took care of that. They’re fantastic, and I’d definitely give them an A++. They get extra credit on top of the A+.”

Review by
05/07/2015

“They're very good. It was during one of the deep freezes. I lost the heat and they came out pretty promptly and did a good job on it. Their customer service and attention to detail was very good. Most companies wouldn't take my call. I would grade them as a B.”

Review by
05/07/2015

“Their workers are really nice, they know what they're doing, and they always come right away when we need them. It's just a great company. They installed a hot water heater about a year ago, and that was good. We chose them because of the service and the availability. They get an A+ from me.”

Review by
05/07/2015

“They do the work. They're a little pricey, but my stuff works, so I use them. They seem all right. They've done HVAC, pipe, and plumbing work, and they tune up my heating system yearly. They’ve replaced some stuff. The prices are a little high. Beyond that, they do good work.”

Review by
05/07/2015

“Heritage did a good job. They had to replace something in there because it wasn't working right. They got everything done pretty quickly and responsively. The customer service was good. I chose them because they installed it. They're A+.”

Review by
05/07/2015

“The quality of work is there—I don't necessarily agree with their billing practices. It was originally a lack of a hot water issue at our rental property. I chose them because of tunnel vision, to put a word on it. I would give them a B.”

Review by
05/07/2015

“They were prompt, and they did the work for a reasonable price. They put in a new hot water heater. They responded to messages and set up an appointment easily. I chose them because a neighbor recommended them. They get an A from me.”

Review by
05/07/2015

“They were on time, did the work pretty good. The customer service was good. I was satisfied with the work they did. I just continued with them because the of the previous work they did. I would give them a B. They did good work.”

Review by
05/07/2015

“I used Heritage for years, like, a million years. Two years ago, a pipe burst in the winter, so they had to do major, major, major repairs. I needed a new furnace. The customer service was excellent. They responded quickly, and the people who came out were very nice. Because of what happened, it was very stressful for me. I chose them because I'd used them for years. They're my go-to people. I think somebody recommended them, initially. I'd give them an A.”

Review by
05/07/2015

“The guy who came was very efficient, and unlike other people who you call to address an issue, I didn't feel like he wasted my time or ran up the clock. I felt like he was very direct and efficient in addressing the issue I had, and that was great. He was nice, so that was helpful, too. The exit pipe for my sump pump had frozen, so he had to cut off some of the sump pump hose where the ice was so I could get my basement pumped out. I would give them an A.”

Review by
05/07/2015

“The technicians were very friendly but they definitely did not install something correctly. It broke about a week afterward. Heritage Plumbing replaced a heater and one of the dampers they installed incorrectly. That's the part that broke. I called them back to get it repaired. I discovered it a little after. They responded well and fixed it with no charge. I get the impression it's a little on the pricey side. The fact that they didn't get it right the first time– I don't know. If a friend or neighbor asked me I'd probably tell them to just check around. Give them a B.”

Review by
05/07/2015

“They were on time, they worked very quickly and efficiently, and they were very pleasant. We've had everything done, from toilet replacement and furnace work to pipe fixing and repairing and some major stuff with our sewage line. We've been customers for a really long time. Their customer service is fine. We've never had to call them back for any issues after the work has been completed. I'd give them a solid A.”

Review by
05/07/2015

“The guys seemed to be in tune to what was needed, and they came up with quick solutions. They've come here a bunch of times for one thing or another, so I’ve had different people. A few years ago, they put in a new furnace and hot water heater. Their jobs take all day, but they're very friendly and easy to work with. It’s a grade-A company.”

Review by
05/07/2015

“Heritage fixed the problem that another plumbing organization couldn't figure out. They came out to fix our furnace; it wasn't operating. The customer service was very good. The folks that came out were all very personable and very professional. We chose them because we had used them years and years ago and just figured we'd try them again. I'd grade them as an A.”

Review by
05/07/2015

“They were prompt and they did everything that we needed them to do. Their attention to detail, they were very good. The only problem that we had with them is that we were looking to get a new burner and they had given us a quote and we had gotten a second opinion or second quote and the second quote was probably like $4,000 difference. They're pricey. They're very customer-oriented like they want you to be part of the Heritage family but there's a cost to it. That's the only downside is the cost. We ended up going with a different person for the installation and we saved a lot of money by doing so. They did do work though. They serviced our old burner for us. Because of how expensive they are, I'll probably not use them again. Are they on time? Yes. Are they quick to respond? Yes. Are all those factors involved? Yeah. They're very, very, very good but the pricing is the one that shuts them down. Not putting the price in there, I'd give them an A.”

Review by
05/07/2015

“What I like about Heritage is that they're a professional company, and their behavior is consistent. What I really like is that when they come into the house, they have these paper booties that they put over the shoes, which is definitely very important. It's just a sign of good growing for a company. I feel comfortable that they're not tracking in germs from the previous appointment, with all the kinds of things that exist in plumbing. That's one big feature. The other feature is that they identify themselves at the door officially with badges. They don't just show it and then put it back in their pocket. You look at it, you look at the person, and you exchange names, so it's not rushed. That's a sign of courtesy, also. As they do the inspection they're very quiet, and they come upstairs and give you the details of what the problem is and what the costs are. I always say that I have a coupon. I've been a return customer for the past 20 years, so I ask, ‘What can you do for me in terms of a discount?’ There's always room to negotiate, and I like that. You don't have to call the office to confirm, and they negotiate fairly and modestly. There are a lot of good points about the company. Whatever repairs they've done have stayed repaired. There was one time where something could've been done differently, so they did the modification without a charge. I thought that was wonderful. They have pride in their work. I call my place the ‘Heritage Home.’ I have a sump pump, and needs to be replaced every 10 or 15 years before it gives out. I think that's a reasonable life of a pump. To me, that says that they provide quality products in a home. I'd have to give them an A+. I have never had anyone come here who has been off the wall and hasn't done an A+ job. Because I've been a customer for so long, the same guy comes back for the same products. I think that's a good sign, too. They're a good company.”

Review by
05/07/2015

“They're generally professional and very knowledgeable. I've had them install a central A/C for me, and they've done hot water tank work for me. They're not the cheapest people out there, but their work is good. What they do, they do it. The customer service is very good. They have very good responsiveness. We've had a couple of emergency situations, and they've always got someone out here. I just chose them when I put in my central A/C mostly because of their history, how long they've been around, their work policies and ethics, and the fact that they're a family-owned business that has been in the area for years. I'd give them an A- because they're a little pricey. If it's just the work and not price, I'd give them an A.”

Review by
05/07/2015

“My experience was very negative because they didn't stand behind their warranty, and they tried to charge me literally three times as much as another plumber who came in and ended up doing the work for me. They were supposed to fix a water heater, a 2009 model that was installed by Heritage with a Heritage tag on it, and they claimed it wasn't theirs. The customer service end of it was fine. It was just the text they sent out that was horrible. I only chose them because I bought a property that had a water heater that was put in in 2009, which was six years ago and was still under the manufacturer's warranty. It's the only reason I called them, and they did nothing for us. I'd grade them a D. They didn't even do the work.”

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