Heritage Plumbing, Heating, Cooling & Electric
3rd year as a Best Pick
Best Pick 2018
certified company
A
rated
Based on 335 Surveys
Our Certification Process
Best Pick Guarantee
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Compiled Score: star star star star star
Heritage Plumbing, Heating, Cooling & Electric has received 5 out of 5 stars (A-rating) based on 335 customer surveys conducted by Best Pick Reports.
3rd year as a Best Pick Call
"Our goal is for every job to be performed extremely well by friendly, considerate, highly trained professionals. That's why so many of our customers say, 'We love your people.'"

Craig Chartier | Owner
Company Information
Services Offered
Heritage Plumbing, Heating, Cooling & Electric installs, maintains, and repairs plumbing fixtures and water heaters for residential customers. In addition to performing heating, cooling, and electrical work, the company provides services related to drain and sewer line repair.
Minimum Job
All jobs require an $89 minimum.
Warranty
Heritage offers a one-year warranty on service and installation.
Company History
The second-generation, family-owned-and-operated company was founded in 1986.
Employee Information
Employees drive marked vehicles, wear uniforms, and undergo background checks and drug testing.
Additional Information
Heritage sells and services many brands of plumbing equipment.
Licenses
#3488
Areas Served
Billerica, Lexington, Marlborough, Maynard, Waltham, Andover, Beverly, Burlington, Lynn, Peabody, Salem, Woburn
HOMEOWNER REVIEWS SELECTED FROM SURVEYS COLLECTED:

“The technician was wonderful and knowledgeable. He really paid attention to what he was doing.”

“I've been very pleased with them over the years.”

“They were helpful and got everything done in one day.”

“I was happy. They were nice and friendly.”

“They came earlier than I expected which freed up my day. They put booties on their shoes, and the guy was really nice and explained all the options to me. He did not pressure me. I will probably call Heritage again in the future.”

“It was an excellent experience. The techs were so polite, knowledgeable, and accommodating—I can't say enough about them. I'd give them an A+. They're wonderful.”

“Heritage is wonderful. They put in a hot water heater, and I liked everything about it. We've used them for many, many years. They're the only ones that do our work. They're A+.”

“They've done plumbing and electrical work, and in both cases, the men who came were both friendly and experienced. They did a great job. I'd give them an A for everything.”

“They were very efficient and very professional, and they got the job done. I'd give them an A. I'll be calling them again.”

“They put in a new water heater, and they were very professional. I would give Heritage an A+.”

“It's been wonderful.”

“The repairman made it possible. It was fast, clean, and everything else. It was plumbing work. I'd give them an A+.”

“It was a combination of plumbing, electrical, and furnace work. I'd give them an A+ overall. I'd most likely recommend them.”

“It was heating and plumbing work. I'd give them an A+.”

“They came to work on my heater and my hot water heater. I'd give them an A+.”

“It always is a positive experience with Heritage. They've been here so many times. I'd give them an A+ across the board.”

“They just did plumbing. I'd give them an A. They're just very experienced.”

“It was great. It was plumbing and electrical work. I'd give them an A.”

“We've had different services done at different times. I have no general complaints.”

“They're great. I have no complaints, and I'd recommend them.”

“They came when they said they would, and they did what they said they were going to do. They're coming back to put a generator in. I'm very satisfied. I had a leak in a jetted tub, and they fixed that. They also installed a new toilet, and they're going to put a bathroom in the basement. We're adding heat to the basement, and they're putting a new gas line in, because what was in the house was not sufficient for the generator. They've done a lot. They came highly recommended by the previous owners, who had also used them. They're A+.”

“Heritage installed a hot water heater, and I was satisfied with the work. I'd recommend them to someone looking for a plumber. An A grade is fine for them.”

“I have never ever had anything but positive experiences with Heritage. They're the only plumbers I call. They've moved a gas stove, a new furnace, a new hot water heater, a washing machine, piping, and venting. Every pipe in the house has a Heritage tag on it. I've never had to call them back for any issues. I would recommend them with no hesitation. My sister lives right next door, and she only deals with Heritage. She's also had Heritage's electrical technicians come out. They're absolutely A+. They're professional and polite. Everything about them is what you'd expect from a professional crew.”

“They were very clean and very neat, and they completed the work in a timely fashion. They changed out a wall-mounted toilet to an updated, floor-mounted one. They're an A+ to me.”

“I liked the cleanliness and thoroughness. They explain everything in detail and they don't pressure you; they just lay everything out for you. The last time they were here, they replaced a part that has to do with the start-up sequence. I want to say it was a pressure switch. I've been using them since I moved in this home nine years ago. I don't have any problem with them. They've earned an A+ grade.”

“Heritage has done work for me, and I'd give them an A+.”

“They were great. They were very professional. They came in and did what they said they were going to do when they said they were going to do it. I had a couple of initial problems with the unit soon after it was installed. It needed some tweaking, and they were there right away. I couldn't ask for anything better. The boiler in my house had their sticker on it, so I called them, and I have used them in the past. They get an A+ from me.”

“Heritage was honest, efficient, and pleasant. A pipe burst, and they took care of that. They're fantastic, and I'd definitely give them an A++. They get extra credit on top of the A+.”

“Heritage is extremely efficient, and they are very thorough about telling you exactly what needs to be done before doing it. They're great, and I highly recommend them. They've worked on my furnace, my hot water tank, and leaky faucets—a variety of things. I tried a couple of places, but I needed somebody urgently. Heritage was able to come quickly, and I was so pleased with them that I've used them several times since. They're an A.”

“Heritage was fantastic, and they did great. They solved the problem, and they delivered excellent, quality service. They came recently to repair the hot water heater they put in years ago. I would give them an A grade.”

“They were all friendly and very helpful. They put in a new furnace, and then they did faucets in the kitchen and piping. They've done faucets in the bedroom bathroom and piping as well. They've done very, very good. I've had them for a long time. I'd give them an A grade.”

“They were knowledgeable, friendly, and professional. They maintain my furnace. They have done plumbing for me, and they have installed and maintained my air conditioning unit. They're A+.”

“Their workers are really nice, they know what they're doing, and they always come right away when we need them. It's just a great company. They installed a hot water heater about a year ago, and that was good. We chose them because of the service and the availability. They get an A+ from me.”

“I used Heritage for years, like, a million years. Two years ago, a pipe burst in the winter, so they had to do major, major, major repairs. I needed a new furnace. The customer service was excellent. They responded quickly, and the people who came out were very nice. Because of what happened, it was very stressful for me. I chose them because I'd used them for years. They're my go-to people. I think somebody recommended them initially. I'd give Heritage Plumbing an A.”

“They were within their time frame and got the work done efficiently. They've installed a faucet, fixed stuck faucets, and helped figure out where water was coming from when our tub overflowed. It's an A+ company.”

“Heritage Plumbing is always on time when something's scheduled. They seem to have the knowledge. Thus far, they've done a good job. They've replaced a water heater, and they've done work on our furnace. They get an A grade from me.”

“I like their work habits, their mannerisms, and all that good stuff. They did air conditioning, heating, and plumbing. They installed a new unit for me. They just did general maintenance plumbing for me, and I had no issues with that work. I'd grade the company as an A.”

“They fixed the broken pipe very quickly, made some recommendations about how to keep it from freezing for the rest of the winter, and were very efficient and very friendly. I've used this company for a while. I'd give them an A.”

“They were friendly and courteous. They knew what they were doing when they did the job. I think they're very, very professional. They put a bidet in my bathroom. They get an A grade from me.”

“Heritage Plumbing has serviced us. They came when they said they were going to come, and they were neat and clean—they didn't mess up the area they were working in at all. They brought everything they needed—they didn't ask me for towels, drop cloths, or anything, and they were prepared to take care of everything. They did a great job. They've done a number of things for us over the years, and they're very reliable. They get an A rating from me.”