Heritage Plumbing, Heating, Cooling & Electric
4th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Heritage Plumbing, Heating, Cooling & Electric has received 4.6 out of 5 stars based on 287 customer surveys conducted through GuildQuality.
5
222
4
40
3
11
2
11
1
3
4th year as a Best Pick Call
"Our goal is for every job to be performed extremely well by friendly, considerate, highly trained professionals. That's why so many of our customers say, 'We love your people.'"

Craig Chartier | Owner
Company Information
Services Offered
Heritage Plumbing, Heating, Cooling & Electric installs, maintains, and repairs plumbing fixtures and water heaters for residential customers. In addition to performing heating, cooling, and electrical work, the company provides services related to drain and sewer line repair.
Minimum Job
Repair work requires an $89 minimum.
Warranty
Heritage offers a one-year warranty on service and installation.
Company History
The second-generation, family-owned-and-operated company was founded in 1986.
Employee Information
Employees drive marked vehicles, wear uniforms, and undergo background checks and drug testing.
Additional Information
Heritage sells and services many brands of plumbing equipment.
Areas Served
Billerica, Lexington, Marlborough, Maynard, Waltham, Andover, Beverly, Burlington, Lynn, Peabody, Salem, Woburn
Address
2550 Main Street
Tewksbury, MA 01876
Hours
Mon
6:00 am - 12:00 am
Tue
6:00 am - 12:00 am
Wed
6:00 am - 12:00 am
Thu
6:00 am - 12:00 am
Fri
6:00 am - 12:00 am
Sat
6:00 am - 12:00 am
Sun
6:00 am - 12:00 am
Licenses
#4198

Compiled Score:

Heritage Plumbing, Heating, Cooling & Electric has received 4.6 out of 5 stars based on 287 customer surveys conducted through GuildQuality.
5
222
4
40
3
11
2
11
1
3
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
08/28/2019

“they were great on every job they did for me.”

Review by
08/27/2019

“The plumbers were good.”

Review by
08/23/2019

“I was impressed with their quality and personal attention to detail, as well as their willingness to help with a unique project. Andy was a very thorough, patient, and innovative guy.”

Review by
08/23/2019

“I would like to recognize all of the technicians for their exceptional service. They were all great!”

Review by
08/23/2019

“Heritage Plumbing met my expectations with their thoroughness.”

Review by
08/23/2019

“I think they are all great.”

Review by
08/23/2019

“I was most satisfied with Air Conditioning.”

Review by
08/21/2019

No review comments provided

Review by
08/02/2019

No review comments provided

Review by
08/01/2019

No review comments provided

Review by
08/01/2019

No review comments provided

Review by
08/01/2019

“We are regular customers because we receive professional service in a timely fashion at good value”

Review by
08/01/2019

No review comments provided

Review by
07/23/2019

“I would like to recognize Rich Carmiachel for his exceptional service.”

Review by
07/23/2019

No review comments provided

Review by
07/23/2019

“Heritage's service was professional, polite, and prompt.”

Review by
07/23/2019

No review comments provided

Review by
06/28/2019

“Yes. His name was Sean but his business card has been temporarily miss placed due to our move so I can?t provide his last name. Sean was very informative and knowledgeable in his trade and was by far the best electrician I have encountered over my many years as a homeowner. Please pass on our sincere appreciation to his manager”

Review by
06/17/2019

No review comments provided

Review by
06/13/2019

“Quick to respond and on time.”

Review by
06/12/2019

“They exceeded all of my expectations.”

Review by
06/11/2019

“This is the second time I have used Heritage Plumbing & Heating. Communication regarding arrival time is excellent. They arrive when they say they are going to. Heritage's trucks are clean and professional looking, which I've always thought tells you something about the company itself. Their technicians are friendly, neat, knowledgeable, and efficient. Communication throughout the service is excellent.”

Review by
06/10/2019

No review comments provided

Review by
06/10/2019

“Jason does an outstanding job so does mike lavallie great guys..”

Review by
06/10/2019

No review comments provided

Review by
06/10/2019

“Both our plumber and electrician went above and beyond”

Review by
06/10/2019

“All aspects were completed to excellent results”

Review by
06/09/2019

“Will did an excellent job. Fast and efficient and explained everything that needed to be done. He did a fantastic job. Pet my dog a lot too!!”

Review by
06/08/2019

“I feel terrible because I don't remember his name, but the man that was here all day doing the install was great. I know he lives in Maine.”

Review by
06/08/2019

“Rod Kisler, Matt Smith, AJ Salois, Joe Cunningham.”

Review by
06/08/2019

“Bernie Albair”

Review by
06/08/2019

“Heritage has qualified and efficient technicians. I have had them here for A/C, plumbing and hot water heater service. I recommend them for the A/C, but I hesitate for the plumbing as their service rates are very high. When I think of Heritage, I think ' pricey'.”

Review by
06/07/2019

“I would like to recognize Andy for his exceptional service with Plumbing, Heating, Cooling and Electrical. He was very polite and courteous. He wore protective covering over his shoes, laid a tarp down to put the toilet down on, and was very careful not to make a mess or disrupt the rest of the house while he work.”

Review by
06/07/2019

“The repair man from Plumbing, Heating, Cooling and Electrical was very knowledgeable and helpful.”

Review by
06/07/2019

“Heritage Plumbing, Heating, Cooling and Electrical met or exceeded my expectations in regards to having courteous people.”

Review by
06/07/2019

“I would like to recognize the gentleman who came for his exceptional service and the overall service when you phone them up.”

Review by
06/07/2019

“I would like to recognize the guy who did the service for his exceptional service. His name was Jason. Jason was very good.”

Review by
06/07/2019

“I would like to recognize the plumber for his exceptional service.”

Review by
06/06/2019

No review comments provided

Review by
06/06/2019

“I would like to recognize Richard Boshure for his exceptional service.”

Review by
06/06/2019

“Heritage Plumbing, Heating, Cooling and Electrical met or exceeded my expectations in everything.”

Review by
06/06/2019

“I was not here. My wife said that whoever it was, they were good.”

Review by
06/06/2019

“I am most satisfied with how friendly and competent the workers are.”

Review by
06/06/2019

No review comments provided

Review by
06/06/2019

“I would like to recognize my technicians for their exceptional service.”

Review by
06/06/2019

“I would like to recognize my technician for his exceptional service.”

Review by
06/05/2019

“Everything is always correct with him.”

Review by
06/05/2019

“We found that Heritage Plumbing, Heating, Cooling and Electrical is a very professional company. They were cleanly and respected us and our home.”

Review by
06/05/2019

“I would like to recognize the plumber for his exceptional service.”

Review by
06/05/2019

“Nice people, great communication”

Review by
06/05/2019

“I would like to recognize William for his exceptional service.”

Review by
06/05/2019

“The fact that the plumber showed up close to the time line predicted by the schedulers”

Review by
06/05/2019

No review comments provided

Review by
06/05/2019

No review comments provided

Review by
06/04/2019

“Excellent job and excellent technicians”

Review by
06/04/2019

“Excellent service”

Review by
06/04/2019

No review comments provided

Review by
06/04/2019

No review comments provided

Review by
06/04/2019

“Tom has been excellent in servicing our water heater and explaining the process and potential problems and potential solutions.”

Review by
06/04/2019

No review comments provided

Review by
06/03/2019

No review comments provided

Review by
06/03/2019

No review comments provided

Review by
06/03/2019

No review comments provided

Review by
06/03/2019

No review comments provided

Review by
06/03/2019

No review comments provided

Review by
06/03/2019

No review comments provided

Review by
06/03/2019

No review comments provided

Review by
06/03/2019

No review comments provided

Review by
06/03/2019

“They had availability with there schedule”

Review by
10/16/2018

“They were very flexible in trying to accommodate our schedule.”

Review by
10/16/2018

“They were always on time. You always know what you're going to get with them.”

Review by
10/16/2018

No review comments provided

Review by
10/16/2018

“The whole job was done well.”

Review by
10/16/2018

“They did a good job.”

Review by
10/16/2018

“They installed a bathtub drain.”

Review by
10/16/2018

No review comments provided

Review by
10/11/2018

“I would like to recognize Andy for his exceptional service. He was very good. He was diligent, he was gentlemanly, and I thought his workmanship was very good.”

Review by
10/10/2018

No review comments provided

Review by
10/10/2018

“I would like to recognize Andy for his exceptional service. He was excellent!”

Review by
10/10/2018

“All the work met my expectations. I was not disappointed at all.”

Review by
10/10/2018

“They exceeded my expectations with the work. They were very good.”

Review by
10/10/2018

“The company was terrific. The promptness with service exceeded my expectations.”

Review by
10/10/2018

“Whoever was here, all of the people that were here were good.”

Review by
10/10/2018

“They were on time, courteous, and he seemed like a nice guy, that was all great.”

Review by
10/08/2018

“I've had so many members of the crew come over and they are all very good. I am very satisfied.”

Review by
10/06/2018

“We are very happy with their service.”

Review by
10/06/2018

“The technicians that have come to our house previously and in the past have all been very very good.”

Review by
10/06/2018

“The overall job was exceeded.”

Review by
10/06/2018

No review comments provided

Review by
10/06/2018

“I feel the company exceeded my expectations in terms of the generator work. He came out and took care of it, and did a good job.”

Review by
10/06/2018

“Heritage Plumbing, Heating, Cooling and Electricals' service exceeded our expectations.”

Review by
10/06/2018

“All areas were exceeded.”

Review by
10/06/2018

“Matt did the electrical and Dennis did my plumbing. I would highly recommend them.”

Review by
10/06/2018

“I would like to recognize Jason. He did a great job.”

Review by
03/29/2018

No review comments provided

Review by
03/29/2018

No review comments provided

Review by
03/29/2018

No review comments provided

Review by
03/28/2018

No review comments provided

Review by
03/28/2018

“The only thing is that the policy of Heritage was that they charge $89 if they come out—the technician was unaware.”

Review by
03/28/2018

“The technician was wonderful and knowledgeable. He really paid attention to what he was doing.”

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