Heritage Home Service
6th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Heritage Home Service has received 4.7 out of 5 stars based on 360 customer surveys conducted through GuildQuality.
5
290
4
41
3
16
2
8
1
5
6th year as a Best Pick Call

Company Message Regarding COVID-19

To help ensure your health and that of our field technicians, we will take the following precautionary measures before and during our visit:

Contact-Free Service Call
We will implement a "Contact-Free" service whenever possible. This simply means we will not have face to face contact. We will still book the call as normal and we interact via phone. During our 30 min call ahead, we will set the agenda for the call and answer any questions you may have. We will ask if there is an alternative method to access your equipment (ex.Bulkhead, back door, garage, etc.).We will determine the best method of communication for you (email, text, phone call) and we will communicate with you during the service, providing you options (when applicable) via this method. Once the call is completed, we will email your invoice. This invoice will include a link for the option to pay online. If you must pay via check, we will work together to determine where to leave your check.

If a Contact-Free Service Call is not possible, we continue to follow the following process:

Limited Contact Service Call
We will kindly refrain from shaking your hand. We will do our best to maintain a distance of at least 6 feet, as per the CDC recommendation. We will put on new rubber gloves and clean shoe covers for each home we visit and throw them away when we are done We will not hand out business cards. We will wipe the surface of our tablet with a disinfecting wipe before asking you to sign for work to be done. Alternatively, the technician can send an email to you while still on-site, with a description of the work to be done and the total amount due. You can send a reply email from your phone giving approval for the work. We will wipe off your thermostat and or any other surface we touch. We will clean our hands before and after every visit. If you have any special requests, please don't hesitate to communicate with our Customer Service team ahead of your scheduled service.

"Our goal is for every job to be performed extremely well by friendly, considerate, highly trained professionals. That's why so many of our customers say, 'We love your people.'"

Craig Chartier | Owner
Company Information
Services Offered
Heritage Home Service performs the installation, maintenance, and repair of electrical equipment for residential customers. The company specializes in electrical panels and generators.
Services Not Offered
The company does not service or install solar or geothermal systems.
Minimum Job
A dispatch fee of $89 is charged if no work is performed.
Warranty
Heritage Home Service offers a one-year warranty on service and installation.
Company History
The second-generation, family-owned-and-operated company was founded in 1986.
Employee Information
Employees wear uniforms, drive marked vehicles, and undergo background checks and drug testing.
Additional Information
Heritage Home Service sells and services many brands, including KOHLER and Generac.
Areas Served
Billerica, Lexington, Marlborough, Maynard, Waltham, Andover, Beverly, Burlington, Lynn, Peabody, Salem, Woburn
Address
2550 Main Street
Tewksbury, MA 01876
Hours
Mon
6:00 am - 12:00 am
Tue
6:00 am - 12:00 am
Wed
6:00 am - 12:00 am
Thu
6:00 am - 12:00 am
Fri
6:00 am - 12:00 am
Sat
6:00 am - 12:00 am
Sun
6:00 am - 12:00 am
Licenses
#100042

Compiled Score:

Heritage Home Service has received 4.7 out of 5 stars based on 360 customer surveys conducted through GuildQuality.
5
290
4
41
3
16
2
8
1
5
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
07/15/2021

No review comments provided

Review by
07/15/2021

No review comments provided

Review by
07/15/2021

No review comments provided

Review by
07/15/2021

No review comments provided

Review by
07/15/2021

No review comments provided

Review by
07/15/2021

No review comments provided

Review by
06/04/2021

No review comments provided

Review by
05/29/2021

“Todd Bressette”

Review by
05/29/2021

“All. Professional, Meticulously clean, Courteous, Communicative and Prompt. Always calls to confirm appointments and always arrives on time.”

Review by
05/29/2021

“when I called about the system not working the service agent found an available technician who came to our home within 3 hours and fixed the problem.”

Review by
05/29/2021

“Your professionals are respectful, knowledgeable, and personable. I?m comfortable having Heritage in my home.”

Review by
05/29/2021

No review comments provided

Review by
05/29/2021

“The company's professionals are competent and polite.”

Review by
05/29/2021

No review comments provided

Review by
05/25/2021

“Tim Lemire was a pleasure to work with. He kept us informed about the progress of the work and did an excellent job.”

Review by
05/23/2021

No review comments provided

Review by
05/22/2021

No review comments provided

Review by
05/22/2021

“The friendly service personnel provide timely, quality service.”

Review by
05/22/2021

“Tech was amazing. Explained everything”

Review by
05/22/2021

No review comments provided

Review by
05/22/2021

“We have been pleased with the products and service personnel for over many years of service with Heritage. Bob & Barb”

Review by
05/22/2021

“knowledgeable . If answer not known willing to "shop" and find what can be done about problem area”

Review by
05/20/2021

No review comments provided

Review by
05/19/2021

“HVAC work that was done seems to have corrected the reported issues with the older unit. But also had electrical work scheduled on a generator and it was canceled last minute again. The first time for a family emergency by the worker, which I understand, but this time two weeks after the first scheduled appointment for lack of parts because they were going to purchase the parts as they are driving to the job. This does not seem like an acceptable answer as they should have already had the parts two weeks prior when they were originally scheduled to do the job.”

Review by
05/18/2021

“Every problem I needed fixed was taken care of, there was routine maintenance plus two repairs.”

Review by
05/18/2021

No review comments provided

Review by
05/18/2021

No review comments provided

Review by
05/18/2021

“Adam was very professional throughout and always kept a positive attitude. He always looked for a solution.”

Review by
05/18/2021

“I can't remember names but we have met 4 gentleman and all very professional”

Review by
05/18/2021

“Erick”

Review by
05/18/2021

No review comments provided

Review by
05/17/2021

“I always call Heritage following a service and tell them the gentleman who came did an excellent job and have been told they would let their boss know. Everyone in 2019, 2020 and 2021 has been excellent and very pleasant.”

Review by
05/17/2021

No review comments provided

Review by
05/17/2021

“I can't say that I knew what to expect with this project, but when I saw the extent of the work that Todd and his co-worker were doing, I was very impressed with their attention to all aspects of the job and respect for my experience so as not to extend the amount of time that I was without power.”

Review by
05/17/2021

“All around a very good experience. The technician was very knowledgeable. He answered all my questions and explained what he would be doing all around.”

Review by
05/17/2021

“I've loved Heritage for many years, not only for plumbing but for electrical and HVAC as well.”

Review by
05/17/2021

“They have all been great!”

Review by
05/17/2021

“The electrician was incredibly helpful and knowledgeable”

Review by
05/17/2021

“Mike and Chris were fantastic.”

Review by
05/17/2021

“All the Heritage employees are courteous, professional always on time and helpful. They answer my questions. What I really appreciate they are working the whole time they are here not like a previous electrician my contractor hired who seemed to always be on his phone or would disappear and not let me know if he was returning.”

Review by
05/17/2021

“The technician are punctual and work efficiently, well stocked with needed materials and always leave the work site clean. Also they explain any problems they see and leave notes of what work they did and suggestions of what other service I might consider to improve my system.”

Review by
05/17/2021

“Jonathan Comrie”

Review by
05/17/2021

“Adam”

Review by
05/17/2021

“Kevin went above and beyond even working on his day off to complete the project.”

Review by
05/17/2021

No review comments provided

Review by
05/17/2021

No review comments provided

Review by
11/01/2020

No review comments provided

Review by
08/28/2020

“Good work, explained what was done, made suggestions for future work that I found useful.”

Review by
08/27/2020

“Justin Shirley. Simply excellent in every regard”

Review by
08/27/2020

No review comments provided

Review by
08/27/2020

“Mike Callahan and Bill made so much easier for me on the AC and thanks to the gentleman (sorry, can't remember his name, only his dogs mask), for combining the heater and water-heater maintenance.”

Review by
08/27/2020

No review comments provided

Review by
08/27/2020

“reliable company with excellent employees, training their employees sells me”

Review by
08/27/2020

“They were honest that the a/c issue was a result of their installer and covered their work under warranty”

Review by
08/27/2020

No review comments provided

Review by
08/27/2020

“I've been using Heritage for many years for all the services they provide. This is a high-quality company with very professional and knowledgeable service technicians who always do the job right!”

Review by
08/27/2020

“The quality of the work is top notch, its done really well.”

Review by
08/27/2020

No review comments provided

Review by
08/02/2020

“Adam was awesome!!!”

Review by
07/19/2020

No review comments provided

Review by
07/15/2020

“All service people are friendly and well skilled”

Review by
07/14/2020

“Mark Pepin & the HVAC guys on my job”

Review by
07/13/2020

No review comments provided

Review by
07/13/2020

No review comments provided

Review by
07/12/2020

No review comments provided

Review by
07/11/2020

No review comments provided

Review by
07/11/2020

“Every individual has always given 100% to every project and or problem solving situation consistently for five years”

Review by
07/11/2020

“Matt did 1-year inspection--he was quiet and thorough. Installation team was excellent in 2019, including a lot of attic work to run A/C lines. Also, had to replace major electrical systems in house. Their troubleshooting and repair of electrical faults was outstanding.”

Review by
07/11/2020

“Heritage is very reliable and stays on top of scheduling annual inspections.”

Review by
07/11/2020

No review comments provided

Review by
07/11/2020

No review comments provided

Review by
07/11/2020

“We had asked them to come in to bring out electric panel up to current code and to wire in and outlet and lights to our shed and gazebo at the same time. They were in and out in one day and completed everything we asked for and did a professional job of it.”

Review by
07/11/2020

“No, everyone I have dealt with has been great.”

Review by
07/11/2020

“Bob Josephson”

Review by
07/11/2020

No review comments provided

Review by
07/11/2020

No review comments provided

Review by
07/11/2020

“Every one of the service providers were knowledgeable & friendly. They all worked hard, even those in the horribly hot attic. Awesome guys.”

Review by
07/09/2020

“I have had issues with all three of the technicians lately. One of the technicians forged my documents. I'm very unhappy about that. I'm seriously thinking of finding another maintenance company to do business with.”

Review by
07/07/2020

No review comments provided

Review by
07/06/2020

“Justin(electrician), Melissa at the office”

Review by
07/06/2020

No review comments provided

Review by
07/05/2020

No review comments provided

Review by
07/05/2020

“Dexter Cliff was great”

Review by
07/05/2020

“Yes...Bryan Brodeur was professional, very knowledgeable and kind. He will be my HVAC tech for as long as I am here and going forward. I could not be more satisfied with the exceptional service I received. I give Heritage and Bryan my highest recommendation and will always recommend Heritage.”

Review by
07/04/2020

“Heritage always exceeds any and all expectations”

Review by
07/04/2020

No review comments provided

Review by
07/04/2020

“All four guys were awesome as they explained everything they were doing and made sure I knew how everything worked.”

Review by
07/04/2020

“Everyone I have worked with over the years has done excellent work.”

Review by
07/04/2020

“Adam did a great job letting me know when he would be here and there was one change of date and he communicated that to me as well. Adam and hus crew were polite and professional at all times.”

Review by
07/04/2020

No review comments provided

Review by
07/04/2020

“Both the Electric & Plumbing technicians who provided service were professional, courteous, & thorough.”

Review by
07/04/2020

“They put in a brand new furnace & central air system. After 2 months the furnace completely filled with soot and blew back into the duct work and house. Huge mess! Would not recommend.”

Review by
07/03/2020

No review comments provided

Review by
07/01/2020

“A nice job”

Review by
07/01/2020

“The electrician came at the time promised, fixed the problem with the ceiling light and hen installed a new fluorescent lamp under the kitchen cabinet which makes it easier to see what I'm doing.”

Review by
07/01/2020

“Very quick”

Review by
06/30/2020

No review comments provided

Review by
06/30/2020

“The whole crew was always great to talk too. they seemed to like their jobs.”

Review by
06/30/2020

No review comments provided

Review by
06/30/2020

“Due to inability when I turned on my control to start my lights fan device in bathroom a blue tiny arc appeared it was turned on from my circuit box and ran well Problem was it can only be shut off from the circuit box. You said you would come back but I have been in hospital for pain etc due to cancer surgery and radiation so I told you that I would call to have you come. My concerns about COVID-19 kept me inside my immune system way down so later in Summer you could let me know what needs to be done so an turn it on and off using dial for fan and snap on lights tried everything but fixture in bathroom sent up as I said a tiny blue arc I thought we tested dial but soon it will be fixed I have to beef up from 104 to 110 or 15 no appetite a linen scarf under my quilt fabric masks. My girlfriend and fellow quilters are making many Erma my friend puts special insulating material inside made me 5 sending a gift card at Jo Ann Fabrics and they are washable Call needs only one will keep in touch love the faucets and I am appreciative Stay safe be careful second wave coming watch head of virus program said in fall with flu season. A woman suggested a world wide only at members of United Nations preparation for next virus to come in not too long”

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