Heritage Home Service
7th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Heritage Home Service has received 4.7 out of 5 stars based on 385 customer surveys conducted through Our Research Partners.
5
314
4
44
3
14
2
8
1
5
7th year as a Best Pick Call
"Our goal is for every job to be performed extremely well by friendly, considerate, highly trained professionals. That's why so many of our customers say, 'We love your people.'"

Craig Chartier | Owner
Company Information
Services Offered
Heritage Home Service performs the installation, maintenance, and repair of electrical equipment for residential customers. The company specializes in electrical panels and generators. Heritage Home Service offers virtual visits through video conferencing that connect the homeowner with a professional who offers free quotes for non-urgent problems, services, or future projects.
Services Not Offered
The company does not service or install solar or geothermal systems.
Minimum Job
A dispatch fee of $89 is charged if no work is performed.
Warranty
Heritage Home Service offers a one-year warranty on service and installation.
Company History
The company started in 1986.
Additional Information
Heritage Home Service sells and services many brands, including KOHLER and Generac.
Areas Served
Acton, Andover, Bedford, Beverly, Billerica, Burlington, Concord, Danvers, Groveland, Lexington, Lynn, Lynnfield, Marlborough, Maynard, Peabody, Reading, Salem, Wakefield, Waltham, Woburn
Address
2550 Main Street
Tewksbury, MA 1876
Hours
Mon
6:00 am - 12:00 am
Tue
6:00 am - 12:00 am
Wed
6:00 am - 12:00 am
Thu
6:00 am - 12:00 am
Fri
6:00 am - 12:00 am
Sat
6:00 am - 12:00 am
Sun
6:00 am - 12:00 am
Licenses
#100042

Compiled Score:

Heritage Home Service has received 4.7 out of 5 stars based on 385 customer surveys conducted through Our Research Partners.
5
314
4
44
3
14
2
8
1
5
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
07/15/2021

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07/15/2021

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07/15/2021

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07/15/2021

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07/15/2021

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06/04/2021

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05/29/2021

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05/29/2021

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05/29/2021

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05/29/2021

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Review by
05/29/2021

“Your professionals are respectful, knowledgeable, and personable. I’m comfortable having Heritage in my home.”

Review by
05/29/2021

“The company's professionals are competent and polite.”

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05/29/2021

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Review by
05/25/2021

“The technicians did the work quickly and considerately and we are very satisfied with the results.”

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05/23/2021

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05/22/2021

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Review by
05/22/2021

“The friendly service personnel provide timely, quality service.”

Review by
05/22/2021

“We have been pleased with the products and service personnel for over many years of service with Heritage. Bob & Barb”

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05/22/2021

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05/22/2021

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05/22/2021

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05/20/2021

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Review by
05/19/2021

“HVAC work that was done seems to have corrected the reported issues with the older unit. But also had electrical work scheduled on a generator and it was canceled last minute again. The first time for a family emergency by the worker, which I understand, but this time two weeks after the first scheduled appointment for lack of parts because they were going to purchase the parts as they are driving to the job. This does not seem like an acceptable answer as they should have already had the parts two weeks prior when they were originally scheduled to do the job.”

Review by
05/18/2021

“Every problem I needed fixed was taken care of, there was routine maintenance plus two repairs.”

Review by
05/18/2021

“Very good work but pricey”

Review by
05/18/2021

“We have had Heritage staff come several times now for different things and they are professional and pleasant.”

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05/18/2021

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05/18/2021

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05/18/2021

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05/18/2021

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05/17/2021

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05/17/2021

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05/17/2021

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05/17/2021

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05/17/2021

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05/17/2021

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05/17/2021

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05/17/2021

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Review by
05/17/2021

“All around a very good experience. The technician was very knowledgeable. He answered all my questions and explained what he would be doing all around.”

Review by
05/17/2021

“I've loved Heritage for many years, not only for plumbing but for electrical and HVAC as well.”

Review by
05/17/2021

“The technician are punctual and work efficiently, well stocked with needed materials and always leave the work site clean. Also they explain any problems they see and leave notes of what work they did and suggestions of what other service I might consider to improve my system.”

Review by
05/17/2021

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Review by
08/28/2020

“Good work, explained what was done, made suggestions for future work that I found useful.”

Review by
08/27/2020

“I've been using Heritage for many years for all the services they provide. This is a high-quality company with very professional and knowledgeable service technicians who always do the job right!”

Review by
08/27/2020

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08/27/2020

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08/27/2020

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08/27/2020

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08/27/2020

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08/27/2020

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08/27/2020

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07/19/2020

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07/15/2020

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07/14/2020

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07/13/2020

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07/12/2020

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07/11/2020

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07/11/2020

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07/11/2020

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07/11/2020

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07/11/2020

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Review by
07/11/2020

“Heritage is professional and thorough. Teams are friendly and leave everything in great condition. Prices are a bit high. They offer no-cost repairs and rapid response within the warranty periods.”

Review by
07/11/2020

“We had asked them to come in to bring out electric panel up to current code and to wire in and outlet and lights to our shed and gazebo at the same time. They were in and out in one day and completed everything we asked for and did a professional job of it.”

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07/11/2020

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07/11/2020

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07/11/2020

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07/11/2020

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Review by
07/09/2020

“I have had issues with all three of the technicians lately. One of the technicians forged my documents. I'm very unhappy about that. I'm seriously thinking of finding another maintenance company to do business with.”

Review by
07/07/2020

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07/06/2020

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07/06/2020

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07/05/2020

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07/05/2020

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Review by
07/05/2020

“Bryan Brodeur will be my HVAC technician for as long as I live here. Professional and excellent service.”

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07/04/2020

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07/04/2020

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07/04/2020

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07/04/2020

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Review by
07/04/2020

“They put in a brand new furnace & central air system. After 2 months the furnace completely filled with soot and blew back into the duct work and house. Huge mess! Would not recommend.”

Review by
07/03/2020

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Review by
07/01/2020

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Review by
07/01/2020

“The electrician came at the time promised, fixed the problem iwth the ceiling light and hen installed a new fluorescent lamp under the kitchen cabinet which makes it easier to see what I'm doing.”

Review by
07/01/2020

“Very quick”

Review by
06/30/2020

“I have been pleased with the service that I had received from Heritage in the past and more recently when I needed to have a new heating/cooling unit put in.”

Review by
06/30/2020

“Due to inability when I turned on my control to start my lights fan device in bathroom a blue tiny arc appeared it was turned on from my circuit box and ran well Problem was it can only be shut off from the circuit box. You said you would come back but I have been in hospital for pain etc due to cancer surgery and radiation so I told you that I would call to have you come. My concerns about COVID-19 kept me inside my immune system way down so later in Summer you could let me know what needs to be done so an turn it on and off using dial for fan and snap on lights tried everything but fixture in bathroom sent up as I said a tiny blue arc I thought we tested dial but soon it will be fixed I have to beef up from 104 to 110 or 15 no appetite a linen scarf under my quilt fabric masks. My girlfriend and fellow quilters are making many Erma my friend puts special insulating material inside made me 5 sending a gift card at Jo Ann Fabrics and they are washable Call needs only one will keep in touch love the faucets and I am appreciative Stay safe be careful second wave coming watch head of virus program said in fall with flu season. A woman suggested a world wide only at members of United Nations preparation for next virus to come in not too long”

Review by
06/30/2020

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06/30/2020

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06/30/2020

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06/30/2020

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06/30/2020

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06/30/2020

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06/29/2020

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06/29/2020

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06/29/2020

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06/29/2020

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06/29/2020

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06/29/2020

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06/29/2020

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06/29/2020

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