A1 Exterminators, part of Ned's Home

jeff desruisseaux

4 weeks ago

Highly recommend A1 Exterminators! We called them for a roach problem, and our technician, Ashley Arroyo, has been fantastic. She is incredibly informative and clearly passionate about her work. While we are still in the process of clearing up the issue, her thorough explanation and expertise give us total confidence that it will be fully resolved soon. Excellent service so far!

Emma Belitsky

a month ago

Company enables unprofessional and vindictive technician behavior I was a loyal A1 Exterminators customer for four years and was always satisfied—until this year. On Friday, August 14, technician Mike came to treat outdoor ant colonies at my East Boston home. I showed him the active colonies and specifically asked him to treat the perimeter of the house, as had been done every previous year. He told me to go inside and stay there for at least 1½ hours. I watched him drive away after only five minutes. He did not treat the colonies or the perimeter at all. I called the office immediately. They said he would return. He never did. I called again and was told his supervisor would be notified and would call me back. No one called. On Monday I was promised someone would contact me to reschedule. No one did. The same empty promise continued on Tuesday. When I finally forced a new appointment for Wednesday (8 a.m.–1 p.m.), no technician showed up. When I called, the company said the technician was not answering his phone. It was the same technician—Mike—who simply ignored the appointment. It is clear that after I complained about him failing to do the job, he decided to retaliate by skipping the follow-up visit, and A1 Exterminators allowed this unprofessional and vindictive behavior to continue. A company that protects a technician who does not perform the work, then lets him ignore a scheduled return visit as punishment for a customer complaint, has serious problems with accountability and customer care. Four years of good service were erased by one technician’s negligence and the company’s refusal to correct it. I expected basic professionalism and follow-through. Instead I got wasted time, unanswered calls, a no-show appointment, and the impression that complaining about poor work only makes things worse. I cannot recommend A1 Exterminators

Anna Bernstein

3 months ago

I would strongly recommend avoiding this extermination company. They lock customers into quarterly service agreements, but when you actually have an issue and need help, good luck getting anyone to return your calls. I am currently on my 7th call regarding an active issue. I was repeatedly told the owner would call me back — and yet, no response. If you are okay paying a premium price for someone to simply drop bait boxes and disappear until the next invoice, then this may be the company for you. The customer service has been horrible from start to finish — from scheduling issues to how customers are treated once they already have your money. Very overpriced for the level of service provided. Extremely disappointing experience.

JAson M

3 months ago

Been a faithful user of this company for a decade. Used them a couple months ago for a rodent issue and it was great. I don’t know what happened, but I’ve called 5 times in the past month. Every time the response is the same…”scheduling will call you back”, which NEVER HAPPENS. Looking for a new service now. Do better for your customers!

Maryann

a month ago

Johnny C. is the guy! He genuinely cared about the success of the company and approached his work with pride, dedication, and a level of ownership that stood out. Very personable too! Thanks so much!