A1 Exterminators, part of Ned's Home

Robert Arena

in the last week

Michael did an excellent job during the home inspection, checking the outside area for any new developments and along with checking the basement area for any signs of activity. He also reset the traps for future protection. One more thing, he also respected the tenants request to come after 11:00am and not before.

Shawn Anderson

a week ago

I’m extremely disappointed with my recent termite mitigation service from A1 Exterminators. Yesterday, the technician, Javon, spent a total of 12 minutes on my property for the inspection and replacement of my termite bait stations. I have 30 stations around the property, and based on my Ring camera footage, I am certain that he completely bypassed at least 7 of them. Given how little time he spent on the property, I have serious concerns about whether the remaining stations were actually inspected at all. I also received no service report or documentation afterward. Unfortunately, this isn’t the first time I’ve had concerns about this. Last year, I became suspicious that a different technician, Dan, had similarly rushed through the service. When I contacted A1 Exterminators at the time, I was assured that all of the stations had been properly checked and replaced, so I took the company at its word. Now I’ve had to schedule another technician to return while I am home so that we can go through each of the 30 stations TOGETHER and verify that the service is actually being performed as promised. At nearly $400 per year, I expect a thorough inspection and actual replacement of bait—not someone simply taking a 12-minute walk around my house. I’m happy to update this review if A1 Exterminators takes this concern seriously, verifies the work, and makes the situation right. ADDENDUM, 10/29: Since making this post, I have worked with managers at A-1 and have come to an acceptable solution. Nathan is a senior technician and replaced all 30 of my bait stations, nearly all of which were overdue for replacement. While this took multiple calls to accomplish, I now feel comfortable continuing with their service, given agreed caveats such as assigning a preferred technician who will come by appointment when I am home. I am leaving this review as-is above, since it required a great deal of effort on my behalf to come to this arrangement.

Emma Belitsky

2 months ago

Company enables unprofessional and vindictive technician behavior I was a loyal A1 Exterminators customer for four years and was always satisfied—until this year. On Friday, August 14, technician Mike came to treat outdoor ant colonies at my East Boston home. I showed him the active colonies and specifically asked him to treat the perimeter of the house, as had been done every previous year. He told me to go inside and stay there for at least 1½ hours. I watched him drive away after only five minutes. He did not treat the colonies or the perimeter at all. I called the office immediately. They said he would return. He never did. I called again and was told his supervisor would be notified and would call me back. No one called. On Monday I was promised someone would contact me to reschedule. No one did. The same empty promise continued on Tuesday. When I finally forced a new appointment for Wednesday (8 a.m.–1 p.m.), no technician showed up. When I called, the company said the technician was not answering his phone. It was the same technician—Mike—who simply ignored the appointment. It is clear that after I complained about him failing to do the job, he decided to retaliate by skipping the follow-up visit, and A1 Exterminators allowed this unprofessional and vindictive behavior to continue. A company that protects a technician who does not perform the work, then lets him ignore a scheduled return visit as punishment for a customer complaint, has serious problems with accountability and customer care. Four years of good service were erased by one technician’s negligence and the company’s refusal to correct it. I expected basic professionalism and follow-through. Instead I got wasted time, unanswered calls, a no-show appointment, and the impression that complaining about poor work only makes things worse. I cannot recommend A1 Exterminators

stacy koles

a month ago

I value Ivan and request him to treat my property. He is always respectful and attentive to anything pest related, or anything really! This summer he spotted a bee's nest in one of my shrubs. He notified me to stay away from that area and later came back the same day to treat it. I have been a customer with A-1 for many years and would definitely rate Ivan as the best!

El criollo

3 months ago

I want to sincerely thank Mary and Rich for taking the time to listen to my concerns and for taking immediate action. I truly appreciate your support, responsiveness, and commitment to making sure everything was handled the right way. It means a great deal to know my concerns were heard and addressed so promptly. A1 Exterminators, you have an outstanding team! Thank you again for your professionalism and exceptional customer service.