How To Submit a Lead Dispute

Steps to Submit a Lead Dispute

1. Log into the EverConnect Portal.
2. Navigate to the Leads page.
3. Click on the Lead you want to dispute to open the call details.
4. Click on Request Review.
5. Add the Review Type:
   • Duplicate: The lead is from the same caller or household that called less than 14 days ago
   • Tenant / Not Authorized: The caller is not authorized to schedule an appointment (e.g., a renter)
   • Outside Service Area: The caller is requesting service outside the BPR/FSR coverage area or the digital client's specified coverage area
   • Invalid Contact Information: For example, the call goes to voicemail and upon returning the call, the client realizes they cannot service the caller
   • Service not offered: The caller is asking for a service outside your general line of work (e.g., calling a roofer for siding repair)
   • Other: All other disputes
6. Add any relevant Notes with as much context as possible to help the review team understand the dispute.
7. Click Complete Review Request.
8. The lead notes will update immediately and sync to the admin view within the next 15 minutes.
9. The dispute will be reviewed by the admin team within the next 7 days.
10. After review, you will see the EverConnect Reviewnote appended to the lead. If accepted, the Lead Cost will change to $0.00.